BUS COM CHPT 13

feedback a. includes both the verbal and nonverbal responses from the receiver b. includes only those verbal responses from the receiver c. is not an important part of the communication process d. is the process of converting an idea that will convey meaning

a. includes both the verbal and nonverbal responses from the receiver

the richest form of communication among the following would be a. a wiki, because readers can make their own changes to a group document b. a face to face interaction, because it provides both verbal and nonverbal messages c. a letter, because it provides more formality and a printed record d. an email, because the message can be retrieved and added to quickly if necessary

b. a face to face interaction, because it provides both verbal and nonverbal messages

Travis must determine the appropriate channel for an important business message. In this context channel refers to the a. tone and approach needed to accomplish his purpose b.medium through which the message is sent c. individuals who will receive the message d. degree of formality required

b. the medium through which the message is sent

adapting your message to the audience involves a. conducting a thorough audience analysis b. thinking of the right words and tone to use in your message c. rewriting your message several times to ensure it is clear d. selecting the best research to incorporate within the message

b. thinking of the right words and tone to use in your message

which of the following sentences is written in active voice a. you will be given your password upon completing the form b. your password will be given to you after you complete the form c. we will provide your password after you have completed the form d. all of the sentences use active voice

c. we will provide your password after you have completed the form

which of the following is not an element of the communication process a. selecting a communication channel b. providing feedback c. forming an idea d. displaying empathy

d. displaying empathy

which of the following sentences best focuses on the audience a. you can help us by sending us your payment immediately b. we are very pleased to have you as our newest customer c. all sentences are focused on the audience rather than the sender d. register now to lock in your preferred travel dates

d. register now to lock in your preferred travel dates

micheal usually holds team meetings on tuesday mornings, but he needs to reschedule next week's meeting to wednesday morning. to tell team members of the date change for the next meeting, michael should a. meet in person with each team member b. call a team meeting c. write a short team report d. send an email

d. send and email

business writers who use words such as interrogate, remuneration, and terminate are using language many readers would consider a. jargon b. conversational c. slang d. unfamiliar

d. unfamiliar

before melissa organizes and composes her message she should ask two questions: 1. why am i sending this message and 2.? a. how can i get this message written as quickly as possible b. do i have enough time and financial resources to complete the work c. why did my boss give this task to me d. what do i hope to achieve with this message

d. what do i hope to achieve with this message