BUS Exam #1 ?s

Which of the following is true concerning the impact of organizational culture on ethical behavior? a. An organization with strong culture can encourage either ethical or unethical behavior. b. An organization with low conflict tolerance encourages ethical behavior. c. An organizational culture that is high in control encourages unethical behavior. d. An organizational culture that is high in conflict tolerance encourages unethical behavior.

a. An organization with strong culture can encourage either ethical or unethical behavior.

Which of the following describes a dynamic environment? a. Competitors move into and out of the industry frequently. b. Sales vary with the seasons. c. Production methods have changed gradually over the last 25 years. d. Product demand increases every year on a steady upward trend.

a. Competitors move into and out of the industry frequently.

Which of the following most accurately reflects the symbolic view of management? a. External forces are responsible for an organization's success or failure. b. Managers have to ensure that every obstacle is overcome on the way to achieving the organization's goals. c. Managers are directly responsible for an organization's success or failure. d. Employees are directly responsible for an organization's success or failure.

a. External forces are responsible for an organization's success or failure.

John is offered an attractive incentive to steal sensitive information about his company's wealthy investment customers. Which of the following statements best reflects John's thoughts if he is at the preconventional level of moral development? a. I am liable to be criminally prosecuted for my involvement in stealing the information. b. Going through with this act would be highly unfair not just to the client, but also to my employers. c. If I do go through with the act, I will be letting down my manager and coworkers badly. d. My job is to protect the information that this company deals in and I should not violate my duties.

a. I am liable to be criminally prosecuted for my involvement in stealing the information.

________ has been described as the shared values, principles, traditions, and ways of doing things that influence the way organization members act. a. Organization culture b. Corporate hierarchy c. Business configuration d. Industrial psychology

a. Organization culture

The ________ Act offers some legal protection to whistle-blowers. It has a provision wherein any manager who retaliates against an employee for reporting violations faces a stiff penalty of a 10-year jail sentence. a. Sarbanes-Oxley b. Landrum-Griffin c. Glass-Steagall d. Taft-Hartley

a. Sarbanes-Oxley

Miller's Multivitamins uses only organically grown fruits and vegetables in its vitamins. It purifies any water used in its processes before releasing it back into the environment and exceeds the EPA requirements for cleaning particulates from the air it uses. Which approach to green management does Miller's Multivitamins use? a. activist b. legal c. market d. stakeholder

a. activist

When decision makers seek out information that reaffirms their past choices and discount information that contradicts past judgments, they are exhibiting the ________. a. confirmation bias b. representation bias c. availability bias d. hindsight bias

a. confirmation bias

Two of Brent's subordinates have not been getting along, a situation that has now interfered with their productivity. When Brent meets with them to resolve the conflict, he is engaged in ________. a. controlling b. leading c. planning d. organizing

a. controlling

Workplace spirituality has become important in the contemporary workplace because it ________. a. gives employees a sense of purpose b. boosts company profits c. brings religion into business d. increases organizational efficiency

a. gives employees a sense of purpose

Managers who consider the impact of their organization on the natural environment are said to be practicing ________. a. green management b. socially responsible management c. value-based management d. ethics-based management

a. green management

Which of the following is a disadvantage of having a strong organizational culture? a. inability to respond to changing conditions b. decreased organizational performance c. low loyalty towards the organization d. high employee turnover

a. inability to respond to changing conditions

When Michael meets with the human resources manager to discuss a complaint filed by one of the employees in the production department, he requires which of the following managerial skills? a. interpersonal skills b. negotiator skills c. conceptual skills d. disturbance handler skills

a. interpersonal skills

Establishing strategies for achieving organizational goals is a part of the ________ function. a. organizing b. leading c. planning d. coordinating

a. organizing

Lucas always seems to "know" exactly what to do in any given situation. At least that's what he'll tell you. But his ideas don't always work and his overall performance as scored by his supervisor isn't nearly as great as he thinks it is. Lucas is exhibiting the ________. a. overconfidence bias b. self-serving bias c. the anchoring effect d. selective perception bias

a. overconfidence bias

"Smoking and the consumption of alcohol are strictly prohibited inside the work premises." This is most likely an example of a ________. a. rule b. procedure c. policy d. objective

a. rule

Whenever anyone praises Mark for his good performance, he has the tendency to attribute his success to his personal qualities such as his ability to thrive under pressure and his eye for detail. However, any negative performance feedback is always met with excuses such as unsupportive team members or insufficient time. This is an example of the ________. a. self-serving bias b. hindsight bias c. representation bias d. confirmation bias

a. self-serving bias

A ________ is an example of a first-line manager. a. shift manager b. store manager c. division manager d. regional manager

a. shift manager

If your university provides job-share programs, builds a day-care facility, and only uses recycled paper, it could be said to be ________. a. socially responsive b. socially image conscious c. fulfilling its social obligation d. socially aware

a. socially responsive

Social media is a communications tool which should be ________. a. used to tap into innovation and talent b. banned from the workplace c. limited only to top managers d. used to publish one-way messages from managers to employees

a. used to tap into innovation and talent

Which of the following organizations is best suited to promote ethical behavior in its employees? a. An organization that has a reward and punishment system that depends on specific goal outcomes. b. An organization that has formal rules and regulations in place. c. An organization that punishes employees who do not meet goals. d. An organization rewards success without asking how it was achieved.

b. An organization that has formal rules and regulations in place.

Which of the following statements is true concerning problem identification? a. A symptom and a problem are one and the same. b. Effectively identifying problems is not easy. c. Generally, what is a problem for one manager is a problem for all other managers. d. Problems are generally obvious.

b. Effectively identifying problems is not easy.

Which of the following options is most likely to have the greatest impact in encouraging employees to behave ethically? a. Model ethical behavior beginning with the organization's top leaders. b. Implement a comprehensive ethical program. c. Select only ethical employees. d. Provide a written code of ethics and decision rules

b. Implement a comprehensive ethical program.

________ are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization. a. Middle managers b. Top managers c. Research managers d. Production managers

b. Top managers

Which of the following is important in effectively implementing the chosen alternative in the decision-making process? a. being creative while implementing the alternatives b. allowing those impacted by the outcome to participate in the process c. evaluating each alternative by using the established criteria d. ignoring criticism concerning your chosen alternative

b. allowing those impacted by the outcome to participate in the process

Organizing includes ________. a. motivating organizational members b. determining who does what tasks c. hiring organizational members d. setting organizational goals

b. determining who does what tasks

Employees at Ottobath Corporation are encouraged to submit their ideas for improvements to processes and for new products. Ottobath likely possesses a high degree of ________. a. people orientation b. innovation and risk taking c. aggressiveness d. team orientation

b. innovation and risk taking

Managers with good ________ know how to communicate, motivate and lead to get the best out of their people. a. conceptual skills b. interpersonal skills c. empirical skills d. technical skills

b. interpersonal skills

A procedure ________. a. is used mainly for unstructured, rather than structured, problems b. is a series of sequential steps a manager uses to respond to a structured problem c. is an explicit statement that tells a manager what can or cannot be done d. is subject to the interpretation of the decision maker

b. is a series of sequential steps a manager uses to respond to a structured problem

In the ________ approach of going green, organizations respond to the environmental preferences of customers. a. stakeholder b. market c. activist d. legal

b. market

Determining who reports to whom is part of the function of management. a. controlling b. organizing c. planning d. leading

b. organizing

The manager of an apparel store estimates how much to order for the current spring season based on last spring's sales figures. The store manager is operating under which of the following decision-making conditions? a. uncertainty b. risk c. certainty d. structure

b. risk

Farrell has a knack for selecting candidates who become very successful workers. When asked how he does it, he answered that he "listened to his gut." Farrell is really ________. a. satisficing b. using bounded rationality c. using perfect rationality d. using his intuition

b. using bounded rationality

________ skills tend to be more important for first-line managers since they manage employees who produce the organization's product. a. Empirical b. Conceptual c. Technical d. Human

c. Technical

When Joe checks the amount of output that the employees have completed and the number of units that have been rejected, he is performing which of the following management functions? a. monitoring b. leading c. controlling d. evaluating

c. controlling

Belinda wants to introduce a new model to the product line. Three models are being developed. Belinda can choose only one. She has decided to focus on target market size, production costs, and net profits. These are Belinda's ________. a. criterion weights b. problems c. decision criteria d. alternatives

c. decision criteria

The fact that Eileen achieves her departmental goals is an indication of her ________ as a manager. a. leadership b. attention to detail c. effectiveness d. efficiency

c. effectiveness

An automobile manufacturer increased the total number of cars produced while keeping the production costs the same. Based on this information, the manufacturer increased its ________. a. equity b. effectiveness c. efficiency d. environment

c. efficiency

Design thinking suggests that managers should look at problem identification collaboratively and integratively with the goal of ________. a. unveiling a rational approach to address the situation b. analyzing the situation with deductive reasoning c. gaining a deep understanding of the situation d. developing solutions which somehow seem inevitable

c. gaining a deep understanding of the situation

Which of the following represents one of the challenges of management? a. helping others find meaning and fulfillment in their work b. influencing organizational outcomes c. having to deal with a variety of personalities d. creating an environment in which organizational members can do their best work

c. having to deal with a variety of personalities

Because this is her first job, Melanie was unclear about what managers actually do. Fortunately her training materials explained that a manager's job focuses on ________. a. supervising groups rather than individual employees b. personal achievement c. helping others accomplish their work goals d. performing clerical duties

c. helping others accomplish their work goals

The ________ roles involve collecting, receiving, and disseminating information, according to Mintzberg's managerial roles. a. decisional b. technical c. informational d. interpersonal

c. informational

The Metropolis News has experienced a decline in the number of subscriptions to its printed newspaper over the last 5 years. It seems people prefer news feeds sent to their smartphones rather than a printed paper delivered to their homes. Which component in the external environment does this change represent? a. economic b. psychological c. sociocultural d. demographic

c. sociocultural

The area in which your office operates is consistent in terms of land prices and demand. However, you have noticed that demand for housing in the area usually spikes in summer. Which of the following best describes your business environment? a. dynamic and complex b. dynamic and simple c. stable and simpled d. stable and complex

c. stable and simpled

The term ________ is used to collectively refer to any constituencies in an organization's environment that are affected by its decisions and actions. a. competitors b. unions c. stakeholders d. shareholders

c. stakeholders

From a business perspective, a company's ability to achieve its business goals and increase long-term shareholder value by integrating economic, environmental, and social opportunities into its business strategies is known as ________. a. universality b. accountability c. sustainability d. equitability

c. sustainability

The original source of an organization's culture usually reflects ________. a. the present conditions in which the organization functions b. the composition of its productive workforce c. the vision or mission of the organization's founder d. the degree of success that the organization has achieved

c. the vision or mission of the organization's founder

If ABC Company wanted to create an innovative culture, which of the following actions should it take? a. Create detailed job descriptions and step-by-step procedures for every position. b. Encourage employees to report slacking and other time wasting within their departments. c. Require employees to document their activities to account for all paid hours. d. Allow employees time for the generation of ideas.

d. Allow employees time for the generation of ideas.

________ results in a solution that is considered "good enough." a. Intuition b. Escalating c. Linear thinking d. Satisficing

d. Satisficing

Which of the following, if true, represents a demographic change that will affect decisions future managers make? a. More jobs will be performed by robots. b. More job candidates are likely to have tattoos and body piercings. c. The unemployment rate is likely to continue to fall. d. The percentage of Hispanics in the candidate pool will increase

d. The percentage of Hispanics in the candidate pool will increase

When managers make decisions that are rational but limited by their ability to process the information, they are following the concept of ________. a. intuitive decision making b. cognitive decision making c. escalation of commitment d. bounded rationality

d. bounded rationality

In which of the following stages of moral development do individuals live up to what is expected by people close to them and maintain order by fulfilling obligations to which they have agreed? a. principled stage b. conscientious stage c. preconventional stage d. conventional stage

d. conventional stage

Creativity is most essential in which of the following steps of the decision-making process? a. analyzing alternatives b. allocating weights to the decision criteria c. identifying decision criteria d. developing alternatives

d. developing alternatives

Despite reassurances from R&D's internal testing lab, Stephen believes the new material for climbing ropes should not be used in their manufacture until it has been certified by an independent lab. It would appear that Stephen has ________. a. internal locus of control b. external locus of control c. weak ego strength d. high ego strength

d. high ego strength

Under the concept of social obligation, the organization does what is required by the ________. a. society b. environment c. stakeholders d. law

d. law

The ________ role (as Mintzberg defined it) is more important for lower-level managers than it is for either middle- or top-level managers. a. figurehead b. disseminator c. negotiator d. leader

d. leader

Before making a decision, Kathryn gathers as much information as she can then analyzes it to check for trends and patterns. Kathryn prefers ________. a. judgmental thinking b. non-linear thinking c. intuitive thinking d. linear thinking

d. linear Thinking

Lower-level managers typically confront ________. a. unstructured problems b. new and unusual problems c. nonprogrammed decisions d. programmed decisions

d. programmed decisions

A ________ is an individual or organization who seeks out opportunities to improve society by using practical, innovative, and sustainable approaches. a. whistle-blower b. philanthropist c. sustainability contractor d. social entrepreneur

d. social entrepreneur

The ________ view is that management's social responsibility goes beyond making profits to include protecting and improving society's welfare. a. sociocultural b. sociotechnical c. sociopolitical d. socioeconomic

d. socioeconomic