bus mgmt

Which of the following would be the shortest channel of distribution? a. Producer-retailer-consumer b. Producer-wholesaler-retailer-consumer c. Producer-consumer d. None of the responses

producer-consumer

The advancement of an employee within a company to a position with more authority and responsibility is a a. promotion b. layoff c. transfer

promotion

Because consumers do not usually buy products as soon as they are produced, products need to be a. stored b. transported c. distributed

stored

The world's leading service economy is a. India b. Japan c. the United States

the United States

Which of the following is not one of actions that management might take when performance does not meet standards? a. Take steps to improve performance. b. Change policies and procedures. c. Revise the standard. d. All are appropriate actions to consider.

All are appropriate

Packaging a. provides information to the consumer b. can make the product easier to use c. protects products d. all of the responses

All of the responses

Who developed a motivation theory that suggests individuals are influenced most strongly by the need for achievement, affiliation, or power? a. Frederick Herzberg b. David McClelland c. Abraham Maslow

David McClelland

The management function that provides information needed to improve the management process and business operations is a. controlling b. leading c. staffing

Controlling

Most of the emphasis on improving work processes is directed a. at managers rather than employees b. outside the company c. inside the company d. both inside and outside the company

Inside of the company

A human resources manager would most likely prefer an employee turnover rate a. around 50% b. around 25% c. of less than 10%

Less than 10%

The motivation theory that describes individual needs in five categories that form a hierarchy was developed by a. Herzberg b. Iacocca c. Maslow

Maslow

Increasing the number of buses after a Saturday home football game is an example of a. maintaining quality to meet customer needs b. increasing production c. matching supply and demand

Matching supply and demand

Which of the following is not an effective practice in enforcing work rules? a. Consider special circumstances before determining the penalty. b. Provide written copies of all rules to employees. c. Punish in public and praise in private. d. All are effective practices.

Punish in public and praise in private.

Which of the following products would most likely be shipped by airplane? a. Automobile engines b. Grain from the Midwest to the West Coast c. Repair parts for telephone switching equipment

Repair parts for telephone switching equipment

Which of the following is not a reason for transferring an employee? a. To place the employee in a job that better matches his or her interests and needs b. To overcome difficulties resulting from poor performance or conflicts c. To reduce the number of employees in the company because of changing business conditions

To reduce the number of employees in the company because of changing business conditions

The number and type of businesses in a channel of distribution are determined by the a. number of consumers b. product assortment c. activities that need to be performed

activities that need to be performed

An important indicator that an organization needs to consider making changes is a. decreasing revenue or profits b. new competition entering the market c. conflicts among departments or other work units d. all of the responses

all of the responses

Ideas for new products can come from a. salespeople b. customers c. researchers d. all of the responses

all of the responses

The greatest resistance to change is experienced when a. it occurs suddenly b. people are not prepared for change c. no reasons for the change are given d. all of the responses

all of the responses

The fundamental reason many previously successful businesses fail is a. political changes b. an inability to change c. bad investments

an inability to change

Which of the following products is most likely to be sold through several different channels of distribution? a. Magazines b. Automobiles c. Expensive computer systems

magazines

The level of employment in which people have the authority to control some of their work and make some decisions is a. entry level b. specialist level c. career level

career level

Jobs that are a part of the employee's career path are identified in the employee's a. performance standard b. career plan c. evaluation

career plan

Variance reports identify differences between a. quantity and quality standards b. current performance and the standard c. management and employee needs d. none of the responses

current performance and the standard

A computer application known as CAD is used to a. design and manage all manufacturing systems b. design and test products c. manage new product research

design and test products

Two managers who possess the same leadership qualities will probably respond to a specific situation in a. according to their positional power b. exactly the same way c. different ways d. all of the responses

different ways

Managers usually find greater employee respect and support for work rules when a. each individual is treated differently b. employees help to develop the rules c. the rules are applied only to serious problems

employees

A democratic leader a. encourages shared decision making b. lets each employee decide how work will be done c. makes all of the decisions

encourages shared decision making

A job specification is the form used to complete a performance appraisal

false

Effective leaders are born with the necessary skills; the skills cannot be learned.

false

Managers are the only people in an organization who need leadership skills

false

Products never include services.

false

Pure research studies existing product problems or possible design improvements for current products

false

Social Security is a government program that provides supplemental health insurance to people over the age of 65.

false

in the 360-degree feedback system, reviewer responses are discussed at a round table.

false

The Equal Pay Act prohibits unequal pay for substantially the same work based on a. age b. race c. gender

gender

Which of the following is not an important leading activity? a. employee motivation b. effective communications c. hiring employees

hiring

There are three parts to Medicare coverage— a. hospital insurance, medical insurance, and prescription drug coverage. b. disability insurance, medical insurance, and prescription drug coverage. c. health insurance, dental insurance, and vision care.

hospital insurance, medical insurance, and prescription drug coverage

Determining the types of jobs that are required for each part of the production process and the number of people needed for each job is a. inventory management b. production scheduling c. human resources planning d. none of the responses

human resources planning

A type of power often invested in experienced or well-liked employees is a. position power. b. identity power. c. reward power.

identity power

Low inventories are to lost sales as high inventories are to a. lower budgets b. increased costs c. fewer customers

increased costs

Leaders have ambition and persistence in reaching goals. They are self-starters who plan what they want to do and then do it. This leadership trait is called a. courage b. initiative c. judgment

initiative

Employees are far more likely to commit to the success of a new process if a. it is clear the change is temporary b. it becomes part of the organization's culture c. they are kept informed of positive but not negative results

it becomes part of the organization's culture

Which of the following is the MOST sought-after attribute employers look for on a candidate's resume? a. friendly personality b. detail-oriented c. leadership skills

leadership skills

The management function of guiding employee actions toward achievement of a company's goals is a. controlling b. organizing c. leading

leading

The principal advantage of railroad transportation is a. speed b. low cost for bulky items c. direct service to most towns d. all of the responses

low cost for bulky items

The transportation method frequently used for short-distance shipping is a. truck b. airplane c. railroad

truck

A channel in which one organization takes a leadership position to benefit all channel members is known as an administered channel.

true

An advantage provided by retailers in a channel of distribution is that they can provide the products of many manufacturers in one location.

true

Both expert and identity power are related to effective leadership characteristics.

true

Employee absenteeism is a major cost to businesses.

true

Job enrichment allows employees to solve some problems without checking with their supervisor

true

Job layoffs may be temporary or permanent

true

Leading involves developing plans and helping employees to work effectively.

true

Manufacturing is a special form of production in which raw and semifinished materials are processed, assembled, or converted into finished products.

true

Many problems in a company, such as higher training costs and dissatisfied employees, can be reduced by an effective selection process.

true

Producers generally prefer to use as few channels and channel members as possible.

true

Production scheduling is identifying the steps required in a manufacturing process, the time required to complete each step, and the sequence of the steps.

true

Reviewing performance is part of the controlling function.

true

There are three levels of product design: the basic product, the enhanced product, and the extended product

true