BUS-Z Test #1
Mason is highly satisfied with his job. He receives consistently strong evaluations and volunteers to train new employees. Mason exhibits positive job performance and
organizational citizenship behaviors.
Vanessa receives her evaluation. Her supervisor gives her high marks in ________, noting that Vanessa is especially strong in self-awareness and self-management.
personal competence
Saying, "You've got to pay your dues" is another way to promote the status quo. This is an example of the ________ option that organizations can use to address any type of diversity issue.
suppress
________ is the remedy for ill-conceived goals.
Brainstorming unintended consequences
________ occurs when employment decisions about an individual are based on reasons not associated with performance or related to the job.
Discrimination
________ is the ability to monitor one's own and others' feelings and emotions, to discriminate among them, and to use this information to guide one's thinking and actions.
Emotional intelligence
According to the Ajzen model, someone's intention to engage in a particular behavior is not necessarily a strong predictor of that behavior.
F
Alberto wants to get a 90 or above on his next chemistry test so that he can skip the final. This is a learning goal, rather than a performance goal.
F
Carl has a high self-efficacy belief. He is not likely to work hard in preparation for challenges because he is confident he can succeed.
F
Feeling stressed is a negative emotion and can be handled by taking on more responsibilities and focusing on urgent tasks at hand.
F
In distinctiveness, a manager might compare an individual's behavior with that of his or her peers.
F
Job enrichment involves giving employees additional tasks of similar difficulty, rather than tasks with more autonomy and responsibility.
F
Justine, a manager, has decided that Harrison is performing poorly because he is lazy. This is an example of a negativity bias.
F
Kerry has been asked to analyze the needs of Supreme Research's largest clients. She has not done this type of task before, so her supervisor provides feedback on the analysis of each customer. Continuous reinforcement schedules are detrimental when employees are learning a new task or skill.
F
Managers should attempt to reduce the negative effects of stress by improving job satisfaction and by encouraging employees to take work home.
F
Openness to experience refers to a person being trusting and good-natured.
F
________ intelligence will be most closely related to a performance on tests like the Scholastic Aptitude Test and the Graduate Management Admissions Test.
Logical-mathematical
________ states that motivation is a function of five basic needs that are met sequentially.
Maslow's need hierarchy theory
________ is your general belief about your own self-worth.
Self-Esteem
Which of the following is not an element of emotional intelligence?
Social awareness
A SMART goal is Specific, Measurable, Attainable, Results-oriented and Time-bound.
T
A person's level of effort is an internal factor in attributions.
T
Alexandria is motivated by the feeling that she's done the best she can do. This represents intrinsic motivation.
T
Benny has the ability to learn and use spoken and written languages. He shows linguistic intelligence.
T
At Regal Company, employees and teams had higher performance, greater job satisfaction, and increased organizational commitment when their managers showed ________ behaviors.
Theory Y
Which of the following fields is not a field from which OB draws?
accounting
Which of the following is not a process theory of motivation?
acquired needs
In order to improve intelligence through brain training, experts recommend the training to have these three characteristics:
adaptive, variety, and generalizability.
Emmie was telling her friend about the freedom and discretion given to her in scheduling and deciding the procedures used to complete the tasks assigned to her. Which of the following job characteristics was she talking about?
autonomy
The generation described as workaholic, idealistic, competitive, and materialistic is
baby boomers.
At the end of each month when time cards are submitted to payroll, Liam's reports always have an error in the job coding section. This is what type of attribution?
consistency
"What are the different needs that activate motivation's direction, intensity, and persistence?" This statement reflects which theories of motivation?
content
You have an apartment within walking distance of your office. Your company moves the office to the next town. You decide to take a position with another firm close to your apartment. This is an example of ________ the problem.
dissolving
________ highlight the fact that choosing among available options is not always a choice between right and wrong.
ethical dilemmas
A firm trained its customer service representatives who handled telephone inquiries to handle walk-in customers as well. The firm engaged in
job enlargement.
The use of implicit cognitions
leads people to make biased decisions.
Katherine does especially well in her language courses, but struggles in chemistry. She has ________ intelligence.
linguistic
Job enrichment is based on the ________ theory of job satisfaction.
motivator-hygiene
Herzberg's theory predicts managers can motivate individuals by incorporating ________ into an individual's job.
motivators
________ is the interdisciplinary field dedicated to understanding and managing people at work.
organizational behavior
________ skills are increasingly needed in today's complex world in order to achieve superior performance where workers at all levels of the organization are called upon to think critically, take ownership of problems, and make real-time decisions.
problem solving
Laurie walks into her morning status meeting. She didn't have time for breakfast or even coffee. During the meeting, she is most likely to focus on
snacks and drinks because she is hungry and thirsty.
Together, social awareness and relationship management constitute
social competence.
Janell is having an argument with her father. He believes that focusing on her computer knowledge (hard skills) is the most important of Janell's college experience. Janell disagrees, arguing that ________ is/are the more critical and will help her in the hiring process.
soft skills
Sharon observes her older co-worker, Robert, being rude to a new trainee. She has seen this behavior in Robert whenever the company brings in new trainees. Sharon believes that Robert resents the younger management trainees, who he refers to as "know-it-alls." She talks to him about ________ to help him understand.
stereotyping
Jon is dealing with several employees who are chronically late. He unilaterally decides to dock everyone's daily pay 5 percent if they are more than 10 minutes late. Jon will have better results using
the contingency approach.
What form of diversity management is an organization adopting when it acknowledges differences but does not value nor accept them?
toleration
In ________ job design, managers change employees' tasks with the intent of increasing motivation and productivity.
top-down
Genevieve is a very religious person who does volunteer work for her church on weekends. When it came to selecting who would chair the United Fund drive for the department, her manager immediately thought of her and asked her to serve. The manager's action reflects the ________ model of job satisfaction
value attainment
Turnover is always bad for organizations.
F
Casual attributions are the suspected or inferred causes of behavior.
T
There is a trend for employees to quit less than one year on the job.
T
Dawn is at the playground with her four-year-old daughter. The father of another child is yelling and cursing at him. Dawn decides to tell the father to stop the verbal abuse or leave the playground, or she will call the authorities. Dawn's behavior reflects the ________ component of her attitude.
behavioral
As manager of Kids Skids, Meghan wants to develop her relationship management skills. In order to do this, she learns how to
build teams.
Background checks are a requirement for all employees working with children under the age of 18. Reece was aware of this policy but told Shane that it was okay to skip the check this month because it wasn't in the budget. This procedural error could lead to hiring an employee with a criminal record. Shane is experiencing what type of unethical behavior?
exhibiting motivated blindness
Common sense focuses on the past, and because of this, it is strong in responding to the unexpected.
F
There is only one best way to manage people, teams, or organizations. A particular management practice that worked today will work tomorrow. This is called the contingency approach.
F
There is only one model of the causes of job satisfaction.
F
Unethical behavior erodes trust, but has no effect on cooperation in organizations.
F
When a person perceives that his or her outcome to input ratio is greater than that of a relevant comparison person, he or she is experiencing negative inequity.
F
When hiring people, the best thing a manager can do is to find someone like himself or herself and make sure the person "fits" into his or her stereotype of a good worker.
F
On-ramping programs encourage people to reenter the workforce after a temporary career break.
T
Petra made a large mistake on a report she submitted to her boss, and it ended up costing the company a significant amount of money. When asked why this had occurred, she blamed one of her coworkers for giving her erroneous information for the report. Petra is expressing
an external locus of control.
College graduates that are underemployed are working at jobs that require less education than they have.
T
Ferdinand sets a goal for himself of finishing the first draft of a project report by Friday. This is a performance goal.
T
Having your health insurance premium reduced if you participate in a wellness program and health screening at work is a form of negative reinforcement.
T
In Herzberg's motivator-hygiene theory, job satisfaction and job dissatisfaction arise from different sets of factors.
T
In Schwartz's model, conformity and tradition are in the same wedge, but conformity is seen as less extreme than tradition.
T
In equity theory, you compare your outputs and inputs to those of another person.
T
Dawn is a manager at a big box store. One of her employees, Edward, appears to have low self-efficacy. To help him, Dawn should set a very challenging sales goal.
F
Expectancy theory is a model of motivation that explains how people strive for fairness.
F
OB concepts and theories can be classified into three broad categories: person factors, group characteristics, and situation factors.
F
Organizations should use selection based on attitudes and emotions to choose which employees to hire.
F
People who have a high need for affiliation make the best managers.
F
Performance management involves monitoring, measuring, and evaluating, but does not include providing consequences for employees' performance.
F
Practical intelligence is very similar to logical-mathematical intelligence.
F
Stress can have positive effects on certain OB-related outcomes. For instance, it is negatively related to absenteeism because people feel they have to work harder to meet management expectations.
F
The acquired needs identified by McClelland include the need for achievement, the need for affiliation, and the need for esteem.
F
The components of engagement are urgency, being focused, intensity, and job satisfaction.
F
The idea that satisfaction results from the perception that a job allows for fulfillment of an individual's important values is called "met expectations."
F
Larry, a marketing major, believes that Rosa is probably better at math than he is because she is a finance major. This is an example of a stereotype.
T
Many effective managers select employees based on positive, job-relevant, relatively stable individual differences.
T
Michelle has two exams and a research paper scheduled within the next 10 days. She creates a study plan in which she studies an hour a day for each exam and devotes an additional 90 minutes to her research paper. On Tuesday and Wednesday, Michelle is invited to go out with her friends. Instead, she stays at home and sticks with her study plan because she knows this will help her learn more effectively.
T
Paying someone else to do your homework, sharing answers via social media and sharing answers on a take home exam are all examples of student cheating.
T
Perception is a cognitive process that enables us to interpret and understand our surroundings.
T
Problem solving is a systematic process for closing the gap between an actual and a desired outcome.
T
Southwest Airlines mechanics created widespread slowdowns in flights to pressure their company in negotiations with their union. This was illegal.
f
Process theories are more dynamic than content theories.
T
The two types of motivation are goal-oriented and failure-avoiding.
F
In order to fit a situation, a manager should consider creating behavioral, objective, or task/project goals as appropriate.
T
Knowledge and consideration of both personal and situational factors and the interplay between the two are equally important.
T
The "organizing framework" for understanding and applying OB is based on the systems approach.
T
The combination of stable physical, behavioral, and mental characteristics that give individuals their unique identities is known as personality.
T
The functions of performance management processes include guiding employee development and making employee-related decisions.
T
The interactional perspective states that behavior is a function of interdependent person and situation factors.
T
The outer layer of the diversity wheel is that of organizational dimensions.
T
Treating employees fairly, avoiding political behavior, providing job security, empowering employees, and reducing stressors in the work environment are all ways to foster Perceived Organizational Support.
T
Typically, managers overemphasize performance goals and underemphasize learning goals.
T
Vivian identified three dimensions of behavior that people observe when making attributions: consensus, distinctiveness, and consistency.
T
