BUS100 Chapter 11

performance appraisal

An evaluation that measures employee performance against established standards in order to make decisions about promotions, compensation, training or termination.

flextime plan

Gives employees some freedom to choose which hours to work as long as they work the required number of hours or complete their tasks.

networking

The process of establishing and maintaining contacts with key managers in and outside the organization and using those contacts to weave strong relationships that serve as informal development systems.

management developement

The process of training and educating employees to become good managers and then monitoring the progress of their managerial skills over time.

mentor

a corporate manager who supervises, coaches, and guides selected lower-level employees by introducing them to the right people and generally acting as their organizational sponsor.

job analysis

a study of what employees do who hold various job titles. It's necessary in order to recruit and train employees with the necessary skills to do the job.

apprentice programs

a trainee works alongside an experienced employee to master the skills and procedures of a craft.

training and development

all attempts to improve productivity by increasing an employee's ability to perform. A well-designed training program often leads to higher retention rates, increased productivity, and greater job satisfaction.

online training

demonstrates how technology is improving the efficiency of many off-the-job training programs; key advantage is the ability to provide a large number of employees with consistent content tailored to specific training needs at convenient times.

job specification

describes the minimum qualifications a person must have to perform the job successfully; about the person

affirmitive action

designed to "right past wrongs" by increasing opportunities for minorities and women.

cafeteria-style fringe benefits

employees can choose the benefits they want up to a certain dollar amount.

development

focuses on long-term abilities

training

focuses on short term skills

reverse discrimination

has been defined as discriminating against members of a dominant or majority group (e.g., whites or males) usually as a result of policies designed to correct previous discrimination.

contingent workers

include part-time workers (anyone who works less than 34 hours per week), temporary workers (workers paid by temporary employment agencies), seasonal workers, independent contractors, interns, co-op students, and freelancers.

fringe benefits

include sick-leave pay, vacation pay, pension plans, and health plans that provide additional compensation to employees beyond base wages.

vestibule training

is done in classrooms with equipment similar to that used on the job so that employees learn proper methods and safety procedures before assuming a specific job assignment.

orientation

is the activity that initiates new employees into the organization; to fellow employees; to their immediate supervisors; and to the policies, practices, and objectives of the firm.

selection

is the process of gathering information and deciding who should be hired, under legal guidelines, to serve the best interests of the individual and the organization.

recruitment

is the set of activities for obtaining the right number of qualified people at the right time. Its purpose is to select those who best meet the needs of the organization.

job simulation

is the use of equipment that duplicates job conditions and tasks so that trainees can learn skills before attempting them on the job

on-the-job training

lets the employee learn by doing, or by watching others for a while and then imitating them, right at the workplace. Salespeople, for example, are often trained by watching experienced salespeople perform (often called shadowing).

job description

specifies the objectives of the job, the type of work, the responsibilities and duties, working conditions, and the job's relationship to other functions; about the job

human resource management

the process of determining human resource needs and then recruiting, selecting, developing, motivating, evaluating, compensating, and scheduling employees to achieve organizational goals

job sharing

lets two or more part-time employees share one full-time job.

core time

the period when all employees are expected to be at their job stations.