BUS151 People Skills Midterm (Ch 1-5)

To be an effective listener, a person should

accept the sender's figure of speech.

With respect o taking medical or legal calls in the office on your cell phone,

advise work associates in advance that you might be receiving such a call.

A key part of empathy is to imagine yourself placed in another person's role, and then

assume the viewpoints and emotions of that individual

Priscilla wants to raise her self-esteem. A good formula for her would be to

attain genuine accomplishments, then receive recognition for them.

Which one of the following represents the best opportunity for practicing influence skills?

attempting to influence people over whom we have no formal control.

When in a vehicle with a coworker during working hours and you are driving, a positive interpersonal skill would be to

avoid using your cell phone for calls or text messaging.

Selg-esteem tends to develop

based on our interactions with people, events, and things.

A recommended way of increasing self-esteem is to

become aware of your strengths and accomplishments.

Lily has developed extremely high self-esteem, therefore running the risk of

becoming narcissistic.

A major problem with sending instant messages to people is that he message

can be quite disrupted to the other person.

Interpersonal skills are quite important because they enable you to

connect with other people leading to business success.

The purpose of nonverbal communication is to

convey the feeling behind the message.

Which one fo the following has been identified as a powerful on-the-job learning experience?

dealing with problem employees.

Peggy is an online celebrity, referring to the idea that she

has an unusually large number of followers and friends on social networking Web Sites.

Which one of the following experiences is likely to do you the most good in terms of developing job skills?

having a boss with serious shortcomings

To improve our interpersonal skills, we must first be aware of

how we are perceived by people who interact with us.

The first step toward change is

identification of the problem.

In the learning model, self-discipline is an especially important contributor to

implementing your action plan.

Conrad has a specific goal related to his job as a police detective, so he is likely to

improve his performance.

Juan has a strong g factor. He is therefore likely to perform well

in a variety of mental tasks.

A trend in business with respect to learning is to

integrate formal classroom learning with informal learning.

The difference between soft skills and hard skills refers to the distinction between

interpersonal and technical skills.

Person-role conflict occurs when an individual

is asked to peroform a task that clashes with his or her values.

From an interpersonal skill standpoint, select a ring tone that might be heard in the office that

is close to a conventional ring tone.

Troy establishes the following goal: "I am going to be a great success in my job next year." The biggest flaw in his goals is that it

is not specific enough.

A major purpose of feedback in interpersonal communication is to

know whether a message has been received and understood.

A major challenge in developing good listening skills is that

most people process information more quickly than most people speak.

Ashley, a customer service supervisor, has high shelf-efficacy. She is therefore more likely to think that her goal of becoming CEO is

realistic.

A recommended technique for dealing with a stressful conversation is to

rehearse in advance what you intend to say.

A point of etiquette to keep in mind when sending email is that

the way in which you send a message tells something about you.

A major human relations problem noted with multitasking is that it often

trivializes the person with whom the multitasking person is dealing.

A current trend in helping employees grow and develop is that

workers are expected to help coworkers.

A comment from a supervisor that might shut down or limit conversation would be

"But, I've hear that argument many times."

Amy makes use of the Galatea effect when she says to herself

"I intend to be one of the best performers in the company this year."

An exemple of positive self-talk is

"I know I can do it."

Jack indicates high self-efficacy when he says,

"I know that I will make a superior PowerPoint presentation."

Dave was reprimanded by his supervisor for displaying on his smartphone during his break time, a video of women playing football while wearing lingerie. Which one of the following represents the most accurate analysis of this scenario?

The supervisor was correct to reprimand Dave. The suggestive material on Dave's smartphone is not acceptable in the work place.

With respect to job performance and personality, it has been found that

a combination of traits is often associated with good performance.

A good exmaple of informal learning would be

acquiring a skill by observing a more experienced worker.

A universal training need refers to

an area for skill improvement shared by most people.

When dealing with a person who is open to experience, it would be effective for you to

appeal to the person's intellect.

Bruce, a manufacturing supervisor, sends a mixed message (in the technical meaning of the term) to his group members when he

arrives fifteen minutes late to a meeting he is holding to discuss the importance of promptness.

Jennifer has high self-esteem. When her human relations professor tells her that she needs major improvement in her presentation skills, Jennifer is likely to

ask for advice about improving her presentation skills.

Charlie is applying the model for improving interpersonal skills to become a better listener. He assesses reality by

asking a few people how good his listening skills are right now.

Your manager discusses your job performance with you. She says, "Could you summarize for me what I've told you?" Your manager is attempting to overcome communication barriers by the method of

asking for feedback.

When relating to a coworker who appears to be emotionally unstable, it is best for you to

be laid back and reassuring.

Jill scores low on the personality trait of extraversion. She will most likely

be quiet and reserved in most social settings.

A compentency related to soft skills is

being able to accurately interpret other people's emotions

An important part of emotional intelligence is

building strong bonds with people.

Bragging about yourself on social media sites, apparently

can increase your self-esteem.

To help overcome communication barriers, after you received a message,

check for the feelings related to the message.

Nursing supervisor Diane has an extremely high level of self-confidence. She runs the risk of

coming across to others as arrogant.

When two people metacommunicate, they

communicate about how they are communicate.

A most likely sign of dependence on a smartphone is

continuous holding of the phone even when not in use.

LaToya has some very bad news to deliver to a work associate, so she should

deliver the message in person.

Supervisor Barney often consults his iPhone while coaching people in his department. Most employees are likely to thing Barney

does not think they are very important.

The purpose of the developmental needs inventory is to identify needs for development and

draw action plans for bringing about needed change.

Bryce has very low self-esteem. As a negative consequence he is likely to

envy too many people he knows personally or reads about.

The system of classifying values presented in the human relations text suggests that people

establish goals to match their values.

Which one of the following is NOT a specific compentency related to soft skills?

examining a person's internet history to look for credit problems.

Gus has low self-esteem. As a child he was probably

expected to be perfect all the time.

The aspect of nonverbal communication offering the clearest indication of interpersonal attitudes is

facial expressions.

With respect to the harassment of coworkers, information technology has

facilitated the process.

Which one of the following characteristics of a message is the least likely to encounter barriers?

factual

Norman suffers from nomophobia, and is therefore likely to

feel anxious when he is not using or touching his smartphone.

Most people who know Samantha will perceive her as quite rude. Samantha is most likely to work on becoming less rude when she

feels that her rudeness is hurting her relationships with people.

The foundation of the Dale Carnegie approach to building self-confidence was for his readers to

gain practice in public speaking.

Dora, a customer care supervisor, is highly trusted within her company. So when Dora sends a spoken or written message to work associates, her message

has a good chance of being received as intended.

Jessica scores high on organizational citizenship behavior, so she is likely to

help coworkers even if such help is not a part of her job.

Workers who score high on optimism or positive affectivity are likely to experience

high job satisfaction.

A major human relations challenge in using presentation techology is to

maintain a human presence while still making effective use of the technology.

The term individual differences refers to the fact that

members of the same group often behave quite differently.

Positive visual imagery involves

mentally rehearsing the successful handling of a future event.

An individual's development need

might also be a universal training need.

The need for leadership skills has increased in the modern organization because

more people are required to exercise leadership at least part of the time.

If you have to take a cell phone call while interacting with a work associate, it is recommended that you

move about 15 feet away to take the call.

A major communication problem associated with telecommuting is that such work

often lacks a solid human connection.

Tony rates high on positive affectivity. He is likely to be a(n)

optimist.

The theory of multiple intelligences suggests that

people know and udnerstand their world in different ways.

Your online reputation will often reflect on your interpersonal skills because

posts about you lead to inferences about your interpersonal skills.

The person who does not listen actively often has to

pretend to have been paying attention.

Being a little pessimistic will often help job performance when

prevention of problems is an asset.

When a large number of workers in the same organization have high self-esteem, the company is likely to

propser because so many of the workers function well.

Defensive communication often occurs because the receiver is attempting to

protect his/her self-esteem.

Multitasking in the presence of another person or persons can result in a positive display of interpersonal skills when the

purpose of the multitasking is to engage in joint problem solving.

Derek has a high standing on risk taking and thrill seeking. He is likely to

pursue novel, intense, and complex sensations.

According to social science research, Maria is likely to enhance her self-esteem if she first

pursues a goal then achieves that goal.

A person with a high degree of self-management can readily

react with appropriate anger to situations.

A good opportunity for Addison to engage in informal learning at her company would be to

receive coaching from a more experienced worker.

An example of an action plan to help Jack become more patient would be for him to

receive counseling about his impatience.

Sue and Rob work together on the same team, and Sue observes that Rob typically frowns when she offers a work-related suggestion. Sue would be metacommunicating about this problem when she

says to Rob, "I notice that you seem displeased when I offer a suggestion."

Jody says, "I feel great about myself, and I feel that I am wonderful." She is expressing her

self-esteem.

Your inner critic lowers your self-esteem by

sending you negative messages about your capabilities.

A recommended way of demonstrating positive interpersonal skills through social networking is to

show loyalty by making gracious comments about your employer.

Ginny has strong practical intelligence, so she is probably good at

solving everyday problems.

An example of the consequences of individual differences would be that

some workers can concentrate longer and harder on their work.

To boost his self-esteem, Sam wants to practice self-nurturing, so he should

take good care of himself mentally and physically.

A communication style difference noted between men and women is that women are more likely to

talk out solutions to problems with other people.

Monica has a high standing on self-monitoring. It is likely that she will often

tell other people what they want to hear.

Andrew sends an e-mail to a coworker in another departmetn insulting the CEO. The messag eis property of

the company.

Using a laptop computer during a business meeting is likely to reflect good interpersonal skill when

the laptop is used to access information relevant to the meeting.

You know that you are on the way to peak performance when you

totally focus on what you are doing.

A communication style difference noted between men and women is that men are more likely to

use talk to display knowledge and skill.

Jason scores high on the personality trait openness. He most likely is

well-developed intellectually.

Sara sets the stretch goal of increasing her productivity on evaluating claims forms by 20%, meaning that

with some concentrated effort, she can reach the 20%.