Bus271 Test1 Ch.1,2,13-14

Alicia has developed a standard resume for her job search for a technical writing position. Which of the following would be the MOST useful additional tool for communicating her qualifications? a. An e-portfolio b. A college transcript c. A video recording d. A personal brochure

A. An e-portfolio

According to the situational leadership model, a leader who listens, communicates, recognizes, and encourages is demonstrating directive behavior. T/F

F

Barriers, or interferences, to communication can be completely overcome by skilled communicators. T/F

F

Given enough time, all groups advance through the four stages of team development that include forming, storming, norming, and performing. T/F

F

Good preparation for an interview is to study your résumé, as the typical interview focuses on information contained in the applicant's résumé. T OR F

F

If the sender uses words the receiver does not understand, the receiver will have difficulty encoding the message. T/F

F

In a structured interview, the interview format evolves as interaction between the interviewer and the candidate takes place. T OR F

F

It is generally acceptable to be a few minutes late to a job interview with a U.S. company, as long as you call and explain the reason for the delay. T OR F

F

La'Shon is hoping to obtain a job in broadcasting and plans to send his résumé to a variety of media organizations. He should make his résumé as convincing as possible but should not send a video to avoid possible discrimination due to gender, ethnicity, or other characteristics. T OR F

F

Synergy occurs when the energy of a group is diverted to nonproductive tasks. T/F

F

The sender's primary objective is to decode the message so that the message received is as close as possible to the message that is sent. T/F

F

The terms role and status are used interchangeably to indicate the part people play in the organization. T/F

F

Though people around the world speak different languages, nonverbal communication, such as gestures and facial expressions, generally has the same meanings to all cultures. T/F

F

Three basic purpose of communication are to feel, sense, and influence. T/F

F

When ABC Company makes a legal decision that complies with contractual agreements, one can accurately assume that it is an ethical decision because it is legal. T/F

F

When an interviewer deliberately creates anxiety to assess your ability to perform under stress, the interviewer is conducting an unstructured interview. T OR F

F

When preparing a scannable résumé, it is advisable for the applicant to use creative formats that simulate catalogs or newspaper columns to set the résumé apart visually from many others that will be received. T OR F

F

While all actions that are ethical are legal, some actions that are legal may not be ethical. T/F

F

In a flat organization structure, communicating among the cross-disciplinary teams becomes more important than upward and downward communication. T/F

T

In general, companies using video interviews agree that video interviews are excellent for screening applicants, while live interviews are appropriate for final interviews. T OR F

T

In spite of its poor reputation, the grapevine is in reality no more or less accurate than other channels. T/F

T

In successful teams, leadership is likely to be shared, which requires more direct and effective communication within the organization. T/F

T

Increasingly, companies are designing application forms to be tests of the applicant's written communication skills. T OR F

T

Jobs included in the work experience section of a résumé may be listed in chronological order or in order of job relatedness. T OR F

T

Kelly, who is on Team A, constantly complains and criticizes her team members; she is playing the role of detractor. T/F

T

Like other messages that convey unpleasant news, job-refusal letters are written inductively. T OR F

T

Listening commonly consumes more of a business employee's time than reading, writing, and speaking combined. T/F

T

Networking both electronically and in person is important to gaining job leads and career counseling. T OR F

T

People communicate to satisfy needs in both their work lives and private lives. T/F

T

People constantly send meaning through kinesic communication which is expressed by nonverbal behavior. T/F

T

The comment "I have never heard you speak so well" may be perceived by listeners as containing a negative metacommunication. T/F

T

The goal of behavioral questions asked during an interview is to challenge you to provide real evidence of your skills. T OR F

T

The purpose of a stress interview is to observe how an interviewee performs in an anxiety-producing situation. T OR F

T

Using an electronic meeting process can reduce meeting time significantly. T/F

T

When a confidant shows that he or she can be trusted, it leads to an expansion of the open area of the Johari Window. T/F

T

When the interviewer follows a predetermined agenda such as a checklist or series of questions, he or she is conducting a structured interview, even though it may not seem structured to the applicant. T OR F

T

While every team is a group, not every group is a team. T/F

T

An ultimate requirement of listening for information is that the listener a. is judgmental. b. takes copious notes. c. avoids focusing on nonverbal cues. d. is able to separate fact from fiction and humor from seriousness.

d. is able to separate fact from fiction and humor from seriousness.

Upward communication from lower organizational levels to management involves risk since it is generally feedback to downward communication. T/F

T

Which of the following is true concerning Maslow's theory? a. People are motivated to satisfy needs at various levels in no particular order. b. Maslow recognized eight levels of human needs. c. Most people in U.S. society have satisfied all their levels of needs. d. Effective managers recognize ways to help people satisfy their needs.

d. Effective managers recognize ways to help people satisfy their needs.

While research has not determined the optimal number of members for effective group work, an odd number offers some advantage. T/F

T

While the sender of a message is responsible for effective encoding and the receiver for effective decoding, both have responsibility for addressing interferences. T/F

T

Major distinctions between a group and a team are the members' cooperative attitude and level of commitment. T/F

T

Performance appraisal interviews between supervisors and employees frequently combine listening intensively and empathetic listening. T/F

T

Since Pein has not received a response to his letter of application and résumé sent several weeks ago, it would be appropriate for him to send a follow-up message to the company. T OR F

T

Stakeholders are those affected by decisions and can include people inside and outside the organization. T/F

T

The best advice concerning dress for a career interview is conservatism. T OR F

T

Taylor has an interview; which of the following items will she likely NOT need to take with her? a. A photo of herself b. A list of references c. A professional-looking pen and paper d. Her résumé

A. A photo of herself

Adam is back in the job market after five years of employment at his former company. What should he emphasize most in his résumé? a. His work experience b. His education c. His salary history d. His professional affiliations

A. His work experience

Chen is searching for a job and has prepared a thorough résumé that includes the customary sections, plus information related to his volunteer work and foreign travel. Including these "extras" has caused his résumé to be two pages in length. What advice would you give him? a. If including the extra information will likely increase his chances of getting an interview, he should leave it in, regardless of whether it takes two pages. b. He should cut enough information to keep the résumé length to one page. c. He should leave the information in the résumé; just change the margin and font so that it all fits on one page. d. Don't worry about length; it is unimportant in résumé design.

A. If including the extra information will likely increase his chances of getting an interview, he should leave it in, regardless of whether it takes two pages.

Which of the following messages should be written inductively? a. Resignation b. Follow up c. Thank you d. Job acceptance

A. Resignation

Lilly is told by her supervisor that she is doing a good job while his body language suggests he is distracted and in a hurry; she will tend to believe the verbal message more than the nonverbal. T/F

F

Including complete information about your references on a résumé a. is necessary, since employers check references before scheduling interviews. b. is optional, since a list of references can typically be provided after a successful interview. c. is inappropriate, because the list takes up needed space. d. is illegal since contacting persons for recommendations before an interview is an invasion of privacy.

B. is optional, since a list of references can typically be provided after a successful interview.

You have just told your supervisor of your intention to resign from your job, and your supervisor asked you to submit it in writing. Your message should a. be written deductively, stating the date of the resignation in the first sentence. b. recall a positive experience you had with the company. c. give all the reasons why you decided to leave the job. d. state the termination in the final sentence.

B. recall a positive experience you had with the company.

On the initial scan, an employer typically reads each résumé carefully, looking for reasons to pursue the applicant T OR F

F

Practicing for a job interview is not generally recommended as it causes the candidate to sound rehearsed and insincere. T OR F

F

Which of the following is the BEST way to respond in your application letter to requested information related to salary expectation? a. I expect to make between $40,000 and $45,000 due to my education and experience. b. At my interview, we can discuss salary and other benefits. c. While I am aware that the starting salary for account auditors in the southwest region is $42,000, we can discuss specifics concerning what my qualifications are worth to you at the interview. d. As I have not yet held a full-time position, I'm not sure what would be a fair salary.

C. While I am aware that the starting salary for account auditors in the southwest region is $42,000, we can discuss specifics concerning what my qualifications are worth to you at the interview.

While e-portfolios and employment videos are helpful in communicating a person's qualifications and abilities, their use may also a. enable the potential employer not to stereotype. b. eliminate potential illegal discrimination. c. encourage the potential employer to focus on your physical characteristics. d. result in all of the above.

C. encourage the potential employer to focus on your physical characteristics.

The organizational plan for an application message is most like that of a a. routine news message to staff about a company matter. b. congratulatory message to a colleague or customer. c. request for colleagues to contribute to a charity. d. good-news message to customers concerning a price reduction.

C. request for colleagues to contribute to a charity.

Sending a thank-you message following an interview is a professional courtesy, but unnecessary if you thank the interviewer before departing from the interview. T OR F

F

Since interviewers typically delay forming their impression about an applicant until well into the interview, the interviewee need not be concerned with nervousness or a slow warm up in the first few minutes. T OR F

F

An interviewer would likely presume that an applicant is truly interested in the job if the applicant a. wears conservative and professional clothing. b. shares knowledge about the company, its products, and services. c. follows up the interview with a thank-you message. d. does all of the above.

D. does all of the above.

The best time to find out general information about an organization is during the job interview. T OR F

F

A letter of application should be biographical and trace the accomplishments (education, jobs, etc.) of the applicant in chronological order. T OR F

F

A person's self-talk that takes place within the person is referred to as interpersonal communication. T/F

F

A recommended response to an illegal interview question is to refuse to answer and end the interview. T OR F

F

A student who is listening to instructions for a homework assignment should be using casual listening skills. T/F

F

A task force is an example of a long-standing team or group. T/F

F

An effective résumé summarizes the career-related strengths and weaknesses of the job applicant. T OR F

F

Electronic meetings are preferred to face-to-face meetings when group efforts are just beginning and members are trying to build group values. T/F

F

Employees should set aside their own personal value systems when making ethical decisions for their companies. T/F

F

Friends, relatives, and neighbors make good job references because they know the candidate well and can personalize their recommendations. T OR F

F

makes broad generalizations from specific observations. Basically, there is data, then conclusions are drawn from the data. This is called inductive logic,

Inductive

As an applicant, if you look and dress like the people who already work at the company, the interviewer will be able to visualize you working there. T OR F

T

A career summary section on your résumé has become a standard section in today's information age. T OR F

T

A job applicant should complete an assessment of the career field and the particular job before preparing a résumé. T OR F

T

A limitation of language translation is that some words do not have an equivalent meaning in another language. T/F

T

A major purpose in communication is to help people feel good about themselves and their friends, groups, and organizations. T/F

T

A manager who constantly emphasizes punctuality to subordinates arrives late to meetings. The nonverbal message will be more strongly believed by the subordinates. T/F

T

A scannable résumé can be categorized and ranked by the employer based on the number of keyword matches found. T OR F

T

An ethnocentrist is a person who refuses to develop sensitivity to other cultures. T/F

T

Which of the following is FALSE concerning face-to-face meetings? a. Face-to-face meetings make it harder to reach consensus. b. Face-to-face meetings are helpful when communicating sensitive issues. c. Face-to-face meetings help establish group rapport. d. Face-to-face meetings are preferred to electronic meetings when participants don't know each other.

a. Face-to-face meetings make it harder to reach consensus.

A job applicant appears for an interview in wrinkled clothing. What nonverbal message is the interviewer most likely to receive? a. He didn't care enough to look his best. b. He will dress better once hired. c. He is a busy person. d. He is not concerned about physical appearance.

a. He didn't care enough to look his best.

Robin, task force chair, tells team member Aaron "your proposed solution to this problem is great." Robin's probable metacommunication to Aaron is a. "You are the most intelligent member of this task force." b. "Your idea is really not that good." c. "You have previously expressed weak ideas." d. "You have expressed consistently good ideas."

c. "You have previously expressed weak ideas."

Many leading figures in recent corporate scandals were never convicted of a crime. Which of the following best describes their behavior: a. Behavior that is illegal and unethical b. Behavior that is illegal, yet ethical c. Behavior that is legal, yet unethical d. Behavior that is both legal and ethical

c. Behavior that is legal, yet unethical

Which of the following is NOT a characteristic of effective groups? a. Members have common goals. b. Members are flexible in the roles they assume. c. Members establish norms for behavior and expectations. d. Members compete for the leadership position.

d. Members compete for the leadership position.

You are organizing your résumé for a highly competitive summer internship with an accounting firm. You believe your education is your strongest qualification because your work experience has been seasonal jobs at minimum wage. You also believe that your abilities, interests, and character are qualities that closely parallel the job description supplied by the business. What type of résumé would be LEAST preferred for conveying your strengths? a. Chronological b. Functional c. Chrono-functional d. All are equally preferred.

A. Chronological

What is the best attitude to have regarding finding a job? a. Finding a job is a process. b. Finding a job is a matter of luck. c. Finding a job is an event. d. Finding a job is not necessary; one will come to you.

A. Finding a job is a process.

Gabrielle has an interview for a position in sales. Which of the following would most likely contribute to a favorable first impression in the interview. a. Maintain eye contact and use body language to convey confidence. b. Use the interviewer's first name to convey friendliness. c. Gently shake hands so that the impression given is not overbearing. d. Sit back and relax to appear in control of the situation.

A. Maintain eye contact and use body language to convey confidence.

A letter of application or application email message ideally should be addressed to a. a specific individual. b. the human resources department. c. whom it may concern. d. the company.

A. a specific individual.

The interviewer typically forms an initial impression of the applicant a. in the first few seconds of the interview. b. after several questions have been answered in the interview. c. near the close of the interview. d. while reflecting on the candidate following the interview.

A. in the first few seconds of the interview.

Electronic job searches are popular with human resource departments because a. the search costs are lower than traditional methods. b. job candidates are more anonymous. c. jobs can be filled more quickly. d. interviews are unnecessary.

A. the search costs are lower than traditional methods.

Which one of the following statements is FALSE concerning a job objective? a. A job objective helps the interviewer determine if what you have to offer matches the job the company has to offer. b. A job objective should be specific to one job. c. Some experts say that a job objective may limit your job opportunities. d. A job objective should reveal your career goal.

B. A job objective should be specific to one job.

Juanita is a new college graduate involved in the job search process. What advice will you give her concerning the physical appearance of résumés and accompanying application letters she will mail to potential employers? a. Color and type of paper can vary between the two documents. b. A one-page format is typically recommended for both documents. c. Most employers will overlook slight errors in punctuation, but spelling should be perfect. d. All of the above

B. A one-page format is typically recommended for both documents.

While being interviewed for a job you really hope to be offered, the interviewer asks you about your marital status. What is the most effective way for you to handle the question? a. Refuse to answer because it is your legal right to do so. b. Attempt to answer the primary concern that motivated the question. c. Answer it to be polite and take your chances with the effects it may have. d. Let the interviewer know by changing the subject that you know the question is illegal and you do not intend to answer it.

B. Attempt to answer the primary concern that motivated the question.

Marisol wants to know the best way to let the recipient of her application letter know that her résumé is included. Which of the following would you advise? a. All that is necessary is an enclosure notation after the signature block. b. Include the following in the second half of the letter: "The enclosed résumé details my responsibilities as office manager at Carson Office Systems, a job that gave me the opportunity to experience some of the situations you described in your ad." c. Include the following sentence in the opening paragraph: "A résumé is attached that fully details each qualification I have acquired." d. Include as a final sentence: "See the enclosed résumé for further details."

B. Include the following in the second half of the letter: "The enclosed résumé details my responsibilities as office manager at Carson Office Systems, a job that gave me the opportunity to experience some of the situations you described in your ad."

Rochelle must write a resignation message because she found a better paying job. What writing sequence should she use? a. Deductive b. Inductive c. Direct d. Persuasive

B. Inductive

Which of the following statements BEST summarizes the role of online job searching? a. Job seekers in the current job market can give up traditional means of searching for jobs and concentrate solely on online job search techniques. b. Online employment search capabilities extend the range of possibilities previously available to the job seeker. c. Online job searching is a trend that can be expected to further lose popularity over time. d. Online job searching is important for technical job seekers in computer-related fields, but not for mainstream job seekers.

B. Online employment search capabilities extend the range of possibilities previously available to the job seeker.

You have just returned from an interview with a company and are considering the appropriateness of a thank-you letter or note. The thank-you message is a. not necessary if you thanked the interviewer in person before leaving the appointment. b. appropriate and should be written immediately. c. appropriate and should be written about two weeks from now if you haven't received a response from the company. d. not appropriate because it can be perceived as "pushy."

B. appropriate and should be written immediately.

Research has shown that job applicants who participate in computer interviews a. are more likely to respond dishonestly than when face to face. b. feel less need to give socially acceptable answers. c. prefer human interviews. d. are more likely to be asked illegal questions.

B. feel less need to give socially acceptable answers.

The STAR method refers to a a. recommended format for writing a letter of recommendation: substantiation, thoughts, actions, and reasons. b. format to help the job applicant answer open-ended questions: situation or task, action, and result. c. reminder method for interview dressing: shined, tailored, accessorized, and ready. d. discovery process used in researching a position for which you will interview: salary, training, activities, and rewards.

B. format to help the job applicant answer open-ended questions: situation or task, action, and result.

At the time of her graduation, Julia obtained permission from several people who will serve as references for her. Two years later, she is interviewing for a new position and knows that some employers she has interviewed with will be performing background checks on her. In regard to her references, she should a. do nothing at this point. b. send a message to her references, letting them know that requests for information will be forthcoming, and attach a current résumé. c. select all new references. d. call each reference to apologize for the inconvenience.

B. send a message to her references, letting them know that requests for information will be forthcoming, and attach a current résumé.

Franz is sending a résumé to an advertising agency that has advertised in his local newspaper for a copywriter. Which of the following would make the best closing sentence for the application letter? a. "May I have an appointment with you on March 8?" b. "I hope you will consider me for the position of copywriter." c. "I would appreciate an opportunity to discuss how I can benefit Acme Corporation in the copywriter position." d. "You may call me at your earliest convenience at 616-555-0485."

C. "I would appreciate an opportunity to discuss how I can benefit Acme Corporation in the copywriter position."

Which of the following statements is true concerning video interviews? a. They are especially useful for conducting a final interview after all applicants have been screened. b. A person who interviews well in person will do even better on video because much of the pressure is removed. c. Companies save time and money by using video interviewing. d. Preparing for a video interview is the same as preparing for a traditional one, except that the applicant only needs to look professional from the waist up.

C. Companies save time and money by using video interviewing

Which of the following descriptions of duties in the work experience section of a résumé is most effective? a. Responsible for all point-of-sale floor displays. b. Set up floor displays. c. Created eye-catching floor displays with minimal financial resources. d. My merchandising team constructed point-of-sale floor displays.

C. Created eye-catching floor displays with minimal financial resources.

Which of the following is the longest-used method for locating a job? a. Electronic networks b. Monster.com c. Employment agencies and contractors d. Corporate websites

C. Employment agencies and contractors

Kendrick, a recent college graduate, wants to communicate that he can get along with others and is accepting of diversity. Which of the following statements should he avoid making? a. I can work with others as well as independently. b. I was an officer in a service organization. c. I can work with most people. d. I participated in several organizations that had diverse memberships.

C. I can work with most people.

Which of the following is FALSE concerning the chronological résumé? a. It is the traditional organization format for résumés. b. Reverse chronological order for dates is typical in this type of résumé, although it is not always effective. c. It is especially effective for applicants who have gaps in employment or who have held various types of jobs. d. It can emphasize either education or experience.

C. It is especially effective for applicants who have gaps in employment or who have held various types of jobs.

Which of the following is NOT one of the steps in the research phase of a job search? a. Gather relevant information for decision-making. b. Prepare a company/job profile. c. Send application letters to prospective employers. d. Identify key qualifications that enhance your marketability.

C. Send application letters to prospective employers.

Which of the following is an example of a desirable professional attitude during a job interview? a. Focus on the benefits you will receive from a company. b. Provide suggestions that may help turn the company around. c. Show that you are strongly interested in the company. d. Honestly admit that you are just taking interviewing for practice.

C. Show that you are strongly interested in the company.

Paul is using the Internet to locate job opportunities. Which of the following will be the MOST effective way to access information on available jobs through a Google search? a. Input the job title sought. b. Type in "job search." c. Start with a wider job description term, then narrow down. d. Avoid using other search engines.

C. Start with a wider job description term, then narrow down.

An interviewer who follows a predetermined agenda, including a series of questions and statements designed to elicit necessary information is conducting which type of interview? a. Stress interview b. Planned interview c. Structured interview d. Group interview

C. Structured interview

Kyle has an interview with a Fortune 500 company. Which of the following is LEAST important for him to know prior to the interview? a. The company's status in the industry. b. The products and services of the company. c. The company insurance and benefits. d. The names of the corporate officers.

C. The company insurance and benefits.

Which of the following is FALSE concerning the handshake? a. The initial handshake in an interview helps to form a favorable first impression. b. Candidates with an impressive handshake are viewed by interviewers as having stronger social skills. c. The handshake is more important for men than for women in making a positive impression in the interview. d. All of the above are true.

C. The handshake is more important for men than for women in making a positive impression in the interview.

Evan is preparing a vésumé for posting to YouTube. Which of the following should he avoid in preparing his video? a. Keep the image steady by using a camera tripod. b. Avoid light behind him that casts shadows. c. Turn up the camera microphone for high quality sound. d. Solicit the help of someone with film experience.

C. Turn up the camera microphone for high quality sound.

Phillip has prepared the following list of questions to ask the interviewer during his initial job interview. Which question should he avoid asking the interviewer? a. What types of training are offered? b. How many people have held this job in the past five years? c. What salary are you planning to offer? d. When do you expect to make your hiring decision about this position?

C. What salary are you planning to offer?

You have decided to accept another position and must write a refusal letter to a firm that had also offered you a job. The message should be written a. deductively, opening with a pleasant comment regarding the interview, the refusal, and a forward-looking ending b. inductively, opening with an explanation about why the job offer is being refused, followed by the refusal, and closing with an apology for the refusal. c. inductively, opening with the nature of the subject, followed by the reasons for the refusal, the refusal, and a pleasant ending. d. deductively, opening with the refusal, followed by the reasons for the refusal, and an apology for wasting the interviewer's time.

C. inductively, opening with the nature of the subject, followed by the reasons for the refusal, the refusal, and a pleasant ending.

Katina is formatting a scannable version of her resume for her job search. She should a. italicize business, school, and college names. b. use bullets rather than headings to differentiate the sections of the resume. c. stay with a plain design with no special formatting. d. keep white space to a minimum to make scanning simpler and less time consuming.

C. stay with a plain design with no special formatting.

When formatting a scannable version of your résumé, a. italicize business, school and college names. b. use shading to differentiate the sections of the résumé. c. stay with a plain design with no special formatting. d. keep white space to a minimum and a small font to keep to one page.

C. stay with a plain design with no special formatting.

By sending unsolicited application letters, a. you decrease the possibility of finding employers who have employment needs. b. you save on your copying and postage costs of job searching. c. you alert employers to needs not previously identified for someone with your abilities. d. you are able to be more specific in the opening paragraph.

C. you alert employers to needs not previously identified for someone with your abilities.

Which of the following would be the BEST opening sentence for an application letter for a sales trainee job that was advertised on a company website? a. Your job posting for an entry-level salesperson describes my background and education quite accurately. b. I believe that my education (I majored in marketing) and work experience (I worked as a sales clerk the last three summers) come fairly close to the qualifications that you listed in your job posting for a sporting goods salesperson. c. Please consider me a candidate for the sales trainee position you posted on your career opportunities web page. d. After reading about the exciting opportunity available at KayStar, I am determined to join this exciting team and desire the chance to convince you that my educational background, leadership abilities, and internship experience qualify me for a sales position with your firm.

D. After reading about the exciting opportunity available at KayStar, I am determined to join this exciting team and desire the chance to convince you that my educational background, leadership abilities, and internship experience qualify me for a sales position with your firm.

Which is true concerning the format for electronic résumés? a. Some employers prefer that you send your résumé as an inline document rather than an attachment. b. Unless a certain software format is specified, it's best to send the document as a plain text version. c. You should send yourself and a couple of friends a copy of the résumé to see if it looks correct on different computers. d. All are true.

D. All are true.

Which of the following is NOT recommended behavior in a job interview? a. Initiate a handshake if the interviewer does not. b. Wait for the interviewer to ask you to be seated. c. Lean slightly forward to show interest. d. Emphasize a rising intonation at the end of sentences.

D. Emphasize a rising intonation at the end of sentences.

Which of the following is the BEST suggestion for preparing an employment video? a. Avoid segments that reflect you in a variety of activities. b. Avoid talking about your skills. c. Do not advertise your employment video to protect your privacy. d. Make sure the video has a professional appearance that compliments you.

D. Make sure the video has a professional appearance that compliments you.

Which of the following statements about employment interviews is FALSE? a. Preparation for the interview includes researching the organization. b. A self-analysis of your own strengths, weaknesses, accomplishments, and challenges should be undertaken prior to interviewing. c. You should go to the interview prepared to both ask and answer questions. d. Most questions asked in interviews can be answered from the résumé.

D. Most questions asked in interviews can be answered from the résumé.

Which of the following questions would be legal to ask of a job candidate? a. "Are you married?" b. "Who will watch your children if you work for us?" c. "What are the names and relationships of the people with whom you live?" d. None of the above

D. None of the above

Which of the following is NOT an advantage of video interviews? a. They make better use of a recruiter's valuable time. b. They screen out applicants who cannot work under pressure. c. They allow students who may have financial constraints to meet with large companies. d. They eliminate the need for face-to-face interviews.

D. They eliminate the need for face-to-face interviews.

Which of the following is the LEAST important thing to know about a job you are seeking? a. Career path of the job. b. Job qualifications. c. Probable salary range. d. Vacation days.

D. Vacation days.

Which of the following is NOT an example of a behavioral question? a. Would you describe a major project you organized at Anycompany, Inc.? b. How did your experiences at Anycompany, Inc. prepare you to work for our company? c. What was the most difficult thing you faced in your job at Anycompany, Inc.? How did you deal with it? d. What are your major strengths and weaknesses?

D. What are your major strengths and weaknesses?

Completing a self-, career-, and job analysis will assist you in the employment process by a. identifying your qualifications as they relate to an employer's needs. b. ensuring that you have selected the right career. c. comparing your qualifications to the duties and responsibilities of the job you are seeking. d. achieving all of the above.

D. achieving all of the above.

An employer is likely to interpret a writing style or punctuation error on your résumé or letter of application as an indication that a. you pay little attention to detail and do your work hastily. b. you have shortcomings in basic education. c. you lack pride or respect. d. all of the above are true.

D. all of the above are true.

To accommodate different employers' preferences for the presentation and delivery of résumés, a person should prepare a. a paper résumé. b. an electronic résumé. c. a computer scannable résumé. d. all of the above.

D. all of the above.

You've been offered a position over the phone with a firm and were asked to confirm your acceptance in a letter. Your letter should be written a. inductively, concluding with an enthusiastic response to the job offer. b. deductively, reviewing the match between job description and applicant qualifications. c. inductively, reminding the employer of all benefits and salary agreements. d. deductively, affirming job acceptance and confirming the first day of work.

D. deductively, affirming job acceptance and confirming the first day of work.

A résumé summarizes information related to a job's requirements; the application message a. adds exact details needed for processing payroll and benefits. b. summarizes how the company can benefit the applicant. c. should be omitted unless specifically requested. d. interprets the résumé in terms of employer benefits.

D. interprets the résumé in terms of employer benefits.

reasoning is a basic form of valid reasoning. Deductive reasoning, or deduction, starts out with a general statement, or hypothesis, and examines the possibilities to reach a specific, logical conclusion,

Deductive

According to Maslow's hierarchy of needs, people generally satisfy lower level needs before they move on to higher level needs. T/F

T

Both paper and electronic résumés should be accompanied by an application message or cover letter. T OR F

T

Companies may use brain teasers and riddles as part of the interview to determine the job applicant's ability to think quickly and creatively. T OR F

T

Consensus is the collective opinion of a group, even though each member may not agree with every aspect of the decision. T/F

T

Daphne is applying for a job as an interior designer and would like to supplement her standard résumé with illustrations of projects she has completed; she should prepare a professional portfolio. T OR F

T

Despite the growth in popularity of electronic meetings, face-to-face meetings continue to be the most-used meeting format in most organizations. T/F

T

Effective listening involves observing nonverbal communication as well as hearing the verbal message. T/F

T

Email is generally a more time efficient communication channel than the phone. T/F

T

Empathetic listening is enhanced when the participants exhibit trust and friendship. T/F

T

Jakeel is a new sales representative with Sensations, Inc. He attends a regional sales meeting, followed by a reception. He converses with three new sales people and an hour later forgets their names. This is an example of the following bad listening habit: a. Faking attention: he pretends to listen but misses the message. b. Empathetic listening: he is unable to be objective because her emotions are in the way. c. Stereotyping: the speakers did not meet his standards, so he prejudged them. d. Failing to observe nonverbal aids: he does not take note of the body language of the sales reps.

a. Faking attention: he pretends to listen but misses the message.

Which of the following is FALSE concerning leadership in teams? a. Leaders are optional when an organization moves to a group concept. b. The ability of a group leader to work toward task goals while contributing to the development of group and individual goals is often critical to group success. c. Leadership may be shared among several participants. d. The leader establishes norms and provides motivation for effective group activity.

a. Leaders are optional when an organization moves to a group concept.

Which of the following describes the major difference between teams and groups? a. Members of teams generally have a higher commitment to the overall goal than do members of groups. b. Teams are usually smaller than groups. c. Teams do not require leaders, while groups do. d. Teams exist indefinitely while groups exist for a limited period of time.

a. Members of teams generally have a higher commitment to the overall goal than do members of groups.

Which of the following is appropriate etiquette when listening? a. Restate in your own words what you think the speaker has said. b. Interrupt the speaker when a misstatement is made. c. Frequently break eye contact with the speaker. d. None of the above are appropriate listening etiquette.

a. Restate in your own words what you think the speaker has said.

Management exercising strong control and motivating its employees through external incentives such as a paycheck are reflective of the ____ style. a. Theory X b. Theory Y c. Situational leadership d. Total Quality Management

a. Theory X

Which of the following best describes the common attitude that those from the U.S, Canada, and northern Europe have about the concept of time? a. Time is money. b. The early bird gets the worm. c. Time is like air. d. Important things take more time than unimportant things.

a. Time is money.

In downward communication management attempts to ____ activities within an organization while with horizontal communication management hopes to ____ them. a. control; coordinate b. coordinate; contain c. coordinate; control d. conduct; control

a. control; coordinate

In Total Quality Management (TQM) programs, the emphasis is on a. distributing the decision-making power throughout the organization. b. limiting the role of each employee in the organization. c. increasing functional and departmental boundaries. d. eliminating the middle management layer.

a. distributing the decision-making power throughout the organization.

Javon explains a new policy to his staff which prohibits the use of office computers for personal email. Several of the employees frown at the news and one staff member makes a sarcastic remark. Steve's staff is a. giving feedback. b. interfering. c. decoding. d. encoding.

a. giving feedback.

Which of the following stages of team development is marked by optimal performance levels? a. Forming b. Norming c. Performing d. In an effective team, all stages are marked by peak performance

c. Performing

The grapevine in an organization a. is typically no more or less accurate than other channels. b. serves no necessary purpose; thus, managers should work to eliminate it. c. passes a message in single file from person to person until it finally reaches the end of the line. d. has a single, consistent source.

a. is typically no more or less accurate than other channels.

Guidelines for effective meetings include a. limiting meeting length and frequency. b. eliminating conflict. c. preparing an agenda immediately following each meeting. d. seeking unanimous agreement on all important issues.

a. limiting meeting length and frequency.

The MOST important reason for teams to utilize agendas and minutes is that a. participants know what is expected of them and can track, follow up, and ensure implementation of decisions made in previous meetings. b. written records prove to company owners that meetings aren't a waste of time. c. written records clear team members of any legal challenges that may arise. d. written records assure that each member participates equally.

a. participants know what is expected of them and can track, follow up, and ensure implementation of decisions made in previous meetings.

The most important message in the Johari Window theory is that a. trust and openness lead to better communication between people. b. there are things we don't know about ourselves that others know. c. people engage in communication in hopes that the outcome may lead to mutual trust, pleasure, and psychological well-being. d. decision-making power should be distributed to the people closest to the problem.

a. trust and openness lead to better communication between people.

Supervisor Janet tells Juan, "Don't be late for work." Janet's probable metacommunication is a. "I'm in charge here." b. "You are frequently late for work and this is a warning." c. "This is America, not Mexico." d. "I know are doing your best to be on time."

b. "You are frequently late for work and this is a warning."

Preeti is having a business lunch with Jose to discuss the downsizing of the manufacturing plant in South America. Preeti is expecting an important call on her cell phone during the lunch and answers her phone several times. Preeti is not listening attentively to Jose most likely because of the following listening problem: a. Faking attention b. Allowing disruptions c. Overlistening d. Stereotyping

b. Allowing disruptions

You are faced with a work-related ethical dilemma. In deciding what action to take, you would: a. Check the company code of ethics to see if the action is prohibited. b. Check legal implications and the company code of ethics, and then decide if the action is personally ethical. c. Check with colleagues to see if they would take the action. d. Check the legal implications and feel free to take the action if it is not illegal.

b. Check legal implications and the company code of ethics, and then decide if the action is personally ethical.

Which of the following is a characteristic of Total Quality Management (TQM)? a. Decision making power is centrally controlled. b. Functional or departmental boundaries are minimized. c. Cross-disciplinary teams are dismantled. d. Teams perform narrowly focused tasks.

b. Functional or departmental boundaries are minimized.

In a team with representatives from many different departments in a company, the director of human resources keeps tension low among members. The director of human resources is fulfilling which role in the team? a. Facilitator b. Harmonizer c. Leader d. Reporter

b. Harmonizer

As a student, you are concerned with making a good grade in your economics class. However, instead of taking copious notes, you outline the major points and try to listen and watch the speaker as much as possible. What type of listening are you engaged in? a. Casual listening b. Listening for information c. Intensive listening d. Empathetic listening

b. Listening for information

Which of the following facts makes listening difficult? a. The human ear is unable to keep up with the speech rate of most speakers. b. Our minds process much faster than a speaker can talk. c. The listener often thinks ahead to anticipate future points and evaluate the ideas heard. d. Making written notes short circuits the listening activity.

b. Our minds process much faster than a speaker can talk.

Which of the following stages of team development is often NOT experienced, even in long-term teams? a. Storming b. Performing c. Norming d. Brainstorming

b. Performing

Data integrity refers to which of the following advantages of databases? a. The ability to organize large amounts of data b. The assurance that data will be accurate and complete c. The assurance that the data are secure because access to a database is controlled through several built-in data security features d. The assurance that data can be transmitted quickly and efficiently over long distances

b. The assurance that data will be accurate and complete

Which of the following is NOT a bad listening habit? a. Faking attention b. Thinking ahead c. Overlistening d. All are bad listening habits

b. Thinking ahead

After earning a scholarship for your superior grades in school, you receive a congratulatory letter from the dean. This communication interaction would be considered a. a negative stroke. b. a positive stroke. c. a Theory X incentive. d. a directive behavior.

b. a positive stroke.

In a distributed leadership team environment, the role of the leader is BEST described as a. the leader remaining in the position until the team is dissolved. b. any member of the team becoming the leader at various times. c. a non-existent role. d. the leader being dictatorial when needed.

b. any member of the team becoming the leader at various times.

Chantell is the manager of the claims department for a large insurance company. She has a one-hour meeting with her staff to explain the new claim form which the company will use next month. This is an example of which type of organizational communication? a. upward b. downward c. horizontal d. grapevine

b. downward

The ____ communication channel is created by management to control individual and group behavior and to achieve the organization's goals. a. informal b. formal c. email d. oral

b. formal

Differences in education level, experience, and culture or distractions such as noise, uncomfortable room temperature, and interruptions are examples of a. feedback. b. interference. c. interception. d. decoding.

b. interference.

Communication in successful work teams a. is the same as the process of communication in traditional organizations. b. is affected primarily by trust building and shared leadership. c. places reduced emphasis on listening, problem solving, and conflict resolution. d. replaces vertical information flow with horizontal flow.

b. is affected primarily by trust building and shared leadership.

In confronting the international problems caused by lack of language training, the MOST useful advice for North Americans is to a. be glad that English is used so widely for business transactions and not be overly concerned with the need for knowing other languages. b. try to acquire second language skills if possible, or at least learn a few words in the language of your audience. c. expect business representatives of other countries to know English. d. always travel with an interpreter.

b. try to acquire second language skills if possible, or at least learn a few words in the language of your audience.

Which of the following is typically true of work teams? a. Although the concept of work teams has been widely used in the U.S. for some time, it has not gained significant support in other countries. b. Work teams occasionally experience a drain on their collaborative energy; this drain is referred to as synergy. c. Employees in a self-directed work team handle a wide array of functions and work with a minimum of direct supervision. d. Work team members typically set their own goals without management input and plan how to work to achieve those goals.

c. Employees in a self-directed work team handle a wide array of functions and work with a minimum of direct supervision.

A supervisor notices than an employee has been late to work for three days this week. What is the BEST way for the supervisor do to foster open communication? a. Call the employee to ask him or her about the lateness. b. Write the employee a disciplinary memorandum about the lateness. c. Meet with the employee face-to-face to discuss the lateness. d. Send the employee an email message about his or her lateness.

c. Meet with the employee face-to-face to discuss the lateness.

You are about to conduct a formal meeting with 25 attendees in the boardroom. What guide would you use to ensure orderly communication of ideas and participation? a. Building High Performance Teams b. The APA Style Manual c. Robert's Rules of Order d. The organizational chart

c. Robert's Rules of Order

Which of the following is true of personal space requirements? a. The study of space requirements is known as chronemics. b. In the United States culture, very little personal space is expected or required as compared to other cultures of the world. c. Space operates as a language, just as time does. d. All of the above statements are true.

c. Space operates as a language, just as time does.

Which of the following is FALSE concerning stereotyping? a. Stereotyping interferes with the observer being able to understand the other person. b. Stereotyping is reinforced when the observer sees a behavior that conforms to the stereotype. c. Stereotyping aids in communication by categorizing cultures into distinct groups that have similarities. d. Stereotyping can occur concerning any group of people.

c. Stereotyping aids in communication by categorizing cultures into distinct groups that have similarities.

Which of the following are NOT barriers to intercultural communication? a. Ethnocentrism, stereotypes, and translation limitations b. Chronemics, proxemics, and kinesics c. Synergy, decentralized decision making, and cross functional teams d. All of the above are barriers

c. Synergy, decentralized decision making, and cross functional teams

As the vice-president of marketing, Aricella gives her employees freedom to make their own decisions and encourages them to express their opinions in meetings. Aricella is a a. Type A manager. b. Type X manager. c. Type Y manager. d. Type Z manager.

c. Type Y manager.

The single most important aspect of successful teamwork is a. shared leadership. b. diversity of group members. c. effective communication. d. problem solving and consensus.

c. effective communication.

Sharon, an executive traveling on an international assignment, is preparing instructions to email to her staff during the trip. Carol is in the act of a. giving feedback. b. interfering. c. encoding. d. decoding.

c. encoding.

An organizational chart is a graphic representation of ____ a. informal communication channels within the organization. b. both informal and formal communication channels within the organization. c. formal communication channels within the organization. d. external communication channels utilized by the organization.

c. formal communication channels within the organization.

According to Abraham Maslow, the desire to contribute through philanthropic channels is an example of satisfying a. social needs. b. safety needs. c. self-actualizing needs. d. ego needs.

c. self-actualizing needs.

A manager is faced with having to lay off some of his staff due to financial losses that the company has suffered. Which of the following channels of communication would be the LEAST effective method for sharing the news with employees, given the sensitive nature of the message? a. A face-to-face meeting with each employee b. A well-written, empathetic letter to each affected employee c. A telephone call to each affected employee d. Electronic mail to all affected employees

d. Electronic mail to all affected employees

You are the supervisor of an employee who just learned that she did not receive the promotion she had anticipated. You call her into your office and ask her to discuss her reaction. What type of listening are you engaged in? a. Casual listening b. Listening for information c. Intensive listening d. Empathetic listening

d. Empathetic listening

Which of the following is FALSE concerning instant messaging (IM) in official corporate communication? a. Many U.S. firms use IM as a tool for business communication. b. In some organizations, IM is used to complement or replace email and voice mail. c. A varying number of people can log on to a chatroom and exchange ideas that other participants can see. d. Instant messaging overcomes the time barrier for geographically dispersed groups.

d. Instant messaging overcomes the time barrier for geographically dispersed groups.

Which of the following is consistent with McGregor's Theory Y management style? a. Workers are concerned only about satisfying lower-level needs. b. Workers are motivated best by extrinsic incentives. c. Management exercises strong control with little emphasis on the individual. d. Management strives to balance control and individual freedom.

d. Management strives to balance control and individual freedom.

Which of the following statements about culture is true? a. Culture is inborn from the moment of birth. b. Components of culture such as value of the individual, value placed on materialism, work ethic, etc. are distinct, unrelated elements. c. Stereotyping allows one to form accurate mental pictures of the main characteristics of another group. d. None of the above statements are true.

d. None of the above statements are true.

Which of the following statements about nonverbal messages is FALSE? a. Nonverbal messages cannot be avoided. b. Nonverbal messages may be beneficial or harmful. c. Nonverbal messages may be intentional or unintentional. d. Nonverbal messages are consistent across cultures.

d. Nonverbal messages are consistent across cultures.

Which of the following statements about language translation is FALSE? a. A translator must work with thoughts in two languages. b. Words in one language may not have equivalent meanings in some other languages. c. Cultural barriers can affect the accuracy of language translation. d. People generally resent the simple efforts of a person of another culture to learn a few common phrases in the new language.

d. People generally resent the simple efforts of a person of another culture to learn a few common phrases in the new language.

Which of the following is FALSE concerning teams? a. A group must go through a developmental process to begin functioning as a team. b. Team members need training in problem solving, goal setting, and conflict resolution. c. The self-directed work team can become the basic organizational building block to help assure success in dynamic global competition. d. Skills for successful participating in team environments are the same as those for success in traditional organizations.

d. Skills for successful participating in team environments are the same as those for success in traditional organizations.

A supervisor on the night shift at a manufacturing plant is told to dump chemicals used in the refining process rather than dispose of them properly according to safety regulations. The owner of the company insists that the chemicals are not harmful to the environment, but the supervisor knows that the dumping is illegal. The supervisor believes that he will lose his job if he reports the problem to authorities at the Environmental Protection Agency. This is an example of which potential cause of unethical behavior? a. obsession with personal advancement. b. excessive emphasis on profits. c. uncertainty about whether an act is wrong. d. Unwilling to stand for what is right.

d. Unwilling to stand for what is right.

A strategic force affecting communication is a. an influence that occasionally affects the communication environment. b. a set of conditions that simplifies the communication process. c. a challenge that can be overcome by skilled communicators. d. an impact that influences the communication process and helps to determine and define the nature of the communication that occurs.

d. an impact that influences the communication process and helps to determine and define the nature of the communication that occurs.

Intrapersonal communication occurs when a. two people are involved in the process. b. teamwork dynamics contribute to the feedback. c. individuals from two different organizations communicate effectively. d. an individual processes information individually.

d. an individual processes information individually.

Jeff receives an email from his boss, Sharon, who is on an international trip. As Jeff interprets the instructions from the email, he is in the act of a. giving feedback. b. interfering. c. encoding. d. decoding.

d. decoding.