BUS302 Final Exam Chapter 12 - Chapter 18
realistic job preview (RJP)
A preview of a job that provides both positive and negative information about the job and the company
According to Herzberg's two-factor theory, which of the following would be considered a motivator? A.The work itself B.Salary C.Relationship with supervisor D.Supervision E.Status
A
According to the job characteristics model (JCM), which of the following core job dimensions contributes directly to experienced responsibility for work outcomes? A.Autonomy B.Feedback C.Task significance D.Task identity E.Skills variety
A
Alicia is determined to finish her research paper. If that means she has to put in some late nights over the next few weeks, she is willing to do so because she's not going to give up after all the work she has already put into the paper. This willingness to continue on with the project represents which element of motivation? A.Persistence B.Esteem C.Energy D.Direction E.Autonomy
A
Anika is disturbed to learn that she is only receiving a 2% merit pay increase when her cubicle mate is receiving 3%. She most likely believes that _______ justice has not been achieved in giving out raises. A.distributive B.procedural C.restorative D.interactional E.retributive
A
Carmen is a receptionist at a medical practice. She checks patients in for their appointments, schedules new appointments, and calls patients to remind them of their appointments. Her job has been redesigned so that she can now accept payments from patients and issue receipts. This change would best describe job ________. A.enlargement B.depth C.enrichment D.empowerment E.rotation
A
Jamal is a member service representative at a credit union. Until recently, his job consisted of handling members' deposits and withdrawals. He can now sell certificates of deposit, advise customers on the types and terms of available loans, and assist them with completing loan applicationslong dash—functions that were previously done by his team leader. This type of job design option would best be described as job _______. A.enrichment B.specialization C.rotation D.enlargement E.evaluation
A
transactional
A leader who focuses on clarifying employees' roles and task expectations and then provides rewards and/or punishments based upon their performance would be described as a _______ leader.
variable pay
A pay system in which an individual's compensation is contingent on performance
skill-based pay
A pay system that rewards employees for the job skills they can demonstrate
legitimate
A police officer pulls you over because you were going 72 mph in a 55 mph zone and gives you a traffic ticket. The police officer has _______ power.
conscientiousness
A research study examined the relationship between the personality dimensions identified by the Big Five Model and five occupational categories: professionals, police, managers, salespeople, and semiskilled/skilled employees. Which factor predicted job performance across all occupational groups?
job specification
A written statement of the minimum qualifications a person must possess to perform a given job successfully
job description (position description)
A written statement that describes a job
readiness
According to situational leadership theory (SLT), the optimal combination of task and relationship behaviors depends on the _______ of followers to accomplish a specific task.
relationship oriented
According to the Fiedler contingency model, a leader who scores 64 or above on the least-preferred coworker (LPC) questionnaire would be described as having a(n) _______ leadership style.
leader-member relations, task structure, and position power
According to the Fiedler contingency model, the three contingency dimensions that define situational control are: ________.
position power
According to the Fiedler contingency model, which contingency dimension identifies the extent to which the leader has the authority to reward, discipline, hire, and/or fire subordinates?
Tasks are ambiguous, and subordinates are inexperienced.
According to the path-goal theory, under which of the following circumstances is a directive leadership style most appropriate?
environmental; subordinate
According to the path-goal theory, _______ contingency factors determine the type of leader behavior required in order to maximize outcomes; _______ contingency factors determine how the leader behavior is interpreted.
job analysis
An assessment that defines jobs and the behaviors necessary to perform them.
job involvement
An employee strongly identifies with her job, actively participates in it, and believes that her job performance is important to her self-worth. This is an example of _______.
labor union
An organization that represents workers and seeks to protect their interests through collective bargaining
sexual harassment
Any unwanted action or activity of a sexual nature that explicitly or implicitly aects an individual's employment, performance, or work environment
cognition
Attitudes are composed of three components: _______, affect, and behavior.
personality
A person's _______ is/are the unique combination of emotional, thought, and behavioral patterns that affect how s/he reacts to situations and interacts with others.
According to expectancy theory, an individual's motivation depends on three variables or relationships: ________. A.expectation, instrumentation, and valence B.expectancy, instrumentality, and valence C.instrumentality, expectancy, and value D.esteem, instrumentality, and valence E.expectancy, incentive, and valence
B
A sales manager wants to establish a goal that will result in maximum motivation and superior performance for his sales staff. Which of the following would be the most effective goal? A.Maintain sales at the current level. B.Increase sales by 10% during the next quarter. C.Triple sales during the next 30 days. D.Try to improve sales. E.Increase sales by up to 5% during the next 6 months.
B
According to the job characteristics model, which core job dimension directly contributes to the critical psychological state of knowledge of the actual results of the work activities? A.Autonomy B.Feedback C.Skill variety D.Task significance E.Task identity
B
Adding tasks to an existing job is referred to as job _______. A.empowerment B.enlargement C.enrichment D.rotation E.depth
B
Bryan is confident that, if he puts in a few late nights at the library, he'll be able to complete his research paper on time. In terms of expectancy theory, this is an example of _______. A.equity B.expectancy C.a reinforcer D.instrumentality E.valence
B
In response to some recent customer complaints about poor service, Francine prepares a training presentation and manual for customer service representatives that outlines expected behaviors and the consequences of infractions. This best demonstrates the _______ function of communication. A.motivation B.control C.emotional expression D.information E.exchange
B
Once each quarter, Bill holds an all-employee meeting in the cafeteria to keep them apprised of business results, let them know of planned changes in the industry, and answer questions. This is an example of ________. A.an open workplace B.a town hall meeting C.the grapevine D.diagonal communication E.lateral communication
B
Pete was reluctant to reveal the business unit's dismal financial performance, so when he was asked to report in the operations review, he smiled and stated, "Given our initial high expectations, results have been somewhat less than anticipated." This is an example of _______. A.jargon B.filtering C.verbal intonation D.selective perception E.body language
B
Raymond sent a text message to a colleague, telling him that he'd heard there was going to be a layoff the next month. His colleague quickly told his cubicle mate, who shared the information with a friend in the quality department. This is an example of _______. A.filtering B.the grapevine C.encoding D.downward communication E.upward communication
B
When designing their new offices, Koniko made sure to incorporate some space that would support employees who need to concentrate on a task. This type of employee work is referred to as _______. A.learning B.focused work C.socialization D.collaboration E.networking
B
Which theory of motivation proposes that employees compare what they get out of their jobs in relation to what they put into it and then determine if that is fair based on a comparison with others? A.Expectancy theory B.Equity theory C.Two-factor theory D.Hierarchy of needs theory E.Three-needs theory
B
When does feedforward control take place?
Before a work activity occurs
Brody is confident that, if he continues to exceed his sales quotas through the end of the year, he will be promoted to the position of sales manager. In terms of expectancy theory, this is an example of _______. A.expectancy B.a reinforcer C.instrumentality D.valence E.equity
C
Communication is the transfer and _______ of meaning. A.encoding B.retranslation C.understanding D.inference E.decoding
C
Drew is distracted from the professor's lecture because his girlfriend keeps sending him text messages about their weekend plans. This is an example of _______ in the communication process. A.the channel B.decoding C.noise D.filtering E.feedback
C
The manager of manufacturing consults with a customer service representative to determine the status of a shipment to a customer. This is an example of _______ communication. A.downward B.informal C.diagonal D.lateral E.upward
C
The process of combining tasks in order to form complete jobs is referred to as job _______. A.enlargement B.depth C.design D.enrichment E.scope
C
The sales manager meets with the accounting manager in order to clarify aspects of the sales compensation program. This meeting is an example of _______ communication. A.upward B.diagonal C.lateral D.informal E.downward
C
Which of the following were identified by David McClelland as acquired needs that are major motives in work? A.Power, actualization, and achievement B.Affiliation, power and autonomy C.Achievement, power, and affiliation D.Accomplishment, power, and affiliation E.Achievement, esteem and power
C
While Juanita is on the phone with a supplier, she hears the chimes of her e-mail, alerting her to a message. While she is scanning the message, a colleague knocks on her door and tells her she's late for the staff meeting. At the same moment, she gets a text message from her husband. This scenario best illustrates the barrier to communication referred to as ________. A.filtering B.selective perception C.information overload D.jargon E.faulty expression
C
Alicia's boss sends her an email, telling her that she will be expected to attend a conference in Philadelphia next month. This email is an example of _______ communication. A.upward B.lateral C.downward D.diagonal E.informal
C
consideration behavior
Chandra is a "people person" when it comes to managing her department. She seems to genuinely care about her subordinates' welfare and actively solicits their inputs in making decisions that affect them. According to the Ohio State studies, what type of leadership behavior does Chandra most likely demonstrate?
employee oriented
Colin has always had an open-door policy with his staff. They consider him a friend and know that they can come to him with any problem they have, personal or work-related. Colin is unfailingly supportive and will advocate for them with upper management when needed. According to the University of Michigan studies, what type of leadership behavior does Colin demonstrate?
Linette Enterprises is a start-up company seeking financing. The loan officer is most concerned with whether the company has enough resources to pay its debts over the next 12 months. Which financial ratio should most likely be examined?
Current ratio
All of the following are active listening behaviors EXCEPT ________. A.paraphrasing what the speaker has said B.nodding and displaying appropriate facial expressions C.showing empathy with the speaker D.avoiding eye contact with the speaker E.asking questions of the speaker
D
In which type of communication network does communication flow most freely among all members of a work team? A.Wheel B.Chain C.Y-Pattern D.All-channel E.Circle
D
Jim can't wait for his next promotion because it means he gets a corner office and his own assigned parking space in the company parking lot. According to Maslow's hierarchy of needs theory, a promotion and its perks would fulfill Jim's _______ needs. A.social B.safety C.physiological D.esteem E.self-actualization
D
Job security, health insurance benefits, and seniority pay would serve to fulfill which level of needs in Maslow's hierarchy of needs? A.Social B.Esteem C.Physiological D.Safety E.Self-actualization
D
The communication process begins with _______. A.feedback B.the channel C.decoding D.the sender E.the receiver
D
When a student launched into a long-winded excuse for a late assignment, Professor Jensen pursed her lips and shook her head slightly. This is an example of _______ communication. A.diagonal B.informal C.lateral D.nonverbal E.downward
D
When evaluating the most effective communication method for a message, a manager wants to use a method that affords the receiver the most control over when the message is dealt with. This is referred to as _______. A.decoding ease B.scanability C.confidentiality D.time of consumption E.encoding ease
D
Jessica's job as the director of the humane shelter is exhausting and can be heartbreaking at times, but she loves her job because she knows that she makes a difference in the lives of thousands of homeless animals every year. Which dimension of the job characteristics model does this describe? A.Autonomy B.Skill variety C.Feedback D.Task significance E.Task identity
D
What's most important to Sandra in life isn't money or status; it's being able to interact with people and have friends and family. Which level of needs would this represent in Maslow's hierarchy of needs? A.Esteem B.Self-actualization C.Safety D.Social E.Physiological
D
_______ communication flows from a manager to his or her employees, whereas _______ communication flows from the employees to management. A.Downward; lateral B.Upward; downward C.Diagonal; lateral D.Downward; upward E.Lateral; upward
D
All of the following are elements of the interpersonal communication process EXCEPT ________. A.decoding B.feedback C.noise D.encoding E.jargon
E
Consequences that immediately follow a behavior and increase the probability that the behavior will be repeated are referred to as _______. A.referents B.motivators C.hygiene factors D.energizers E.reinforcers
E
Jacinta picked up a prescription from the pharmacy and was confused by the instructions that stated, "Take two tablets PO BID." It wasn't until she questioned the pharmacist that she learned it means to take two pills by mouth twice a day. This is an example of which barrier to communication? A.Filtering B.Selective perception C.Faulty expression D.Information overload E.Jargon
E
Of the following methods of communication, which has the highest confidentiality? A.Bulletin board B.Publication C.Teleconference D.Audio-videotapes E.Face-to-face
E
Of the following methods of communication, which would have the lowest scanability? A.Bulletin boards B.Memos C.Fax D.Publications E.Telephone
E
Of the following, which would likely be considered an outcome in terms of equity theory? A.Skills B.Loyalty C.Effort D.Education E.Compensation
E
The CEO of a relatively small company needs to deliver some important information to employees about a proposed merger. He believes it's critical that everyone have the ability to communicate at the same time and in the same space so that he can address concerns and answer questions. Which of the following methods would be most appropriate? A.Postal mail B.Voice mail C.Fax D.Memos E.Group meeting
E
The program chair in the business administration division is retiring at the end of the year, but Jana has no desire to apply for the position because she knows it would mean longer hours and more administrative work for not much more money. Which aspect of expectancy theory does this best describe? A.Expectancy B.Self-efficacy C.Enrichment D.Instrumentality E.Valence
E
When Lucinda interviewed a job candidate who was from Japan, she was disconcerted by his lack of eye contact, unaware that many Japanese are uncomfortable with direct eye contact. This demonstrates which barrier to effective communication? A.Information overload B.Selective perception C.Filtering D.Faulty expression E.National culture
E
Which core job dimension in the job characteristics model (JCM) describes the degree to which a job provides substantial freedom, independence, and discretion to the individual in scheduling the work and determining task procedures? A.Feedback B.Task significance C.Task identity D.Skill variety E.Autonomy
E
Which of the following refers to the emphasis someone gives to words or phrases in order to convey meaning? A.Semantics B.Jargon C.Filtering D.Body language E.Verbal intonation
E
Gabriela, a university professor, likes to conduct research and publish articles in her field of expertise, but what she enjoys most is her time in the classroom, interacting with her students. She especially relishes the one-on-one time that she has with students during academic advising. According to the three-needs theory, Gabriela has a high need for _______. A.esteem B.achievement C.power D.self-actualization E.affiliation
E
_______ communication consists of messages sent outside of the written or spoken word. A.Diagonal B.Downward C.Informal D.Lateral E.Nonverbal
E
_______ refers to an individual's belief that he or she is capable of successfully performing a task. A.Self-esteem B.Self-awareness C.Self-actualization D.Self-monitoring E.Self-efficacy
E
notice; manage
Emotional intelligence (EI) involves a person's ability to _______ and _______ emotional cues and information.
board representatives
Employees who sit on a company's board of directors and represent the interests of the firm's employees
human resource planning
Ensuring that the organization has the right number and kinds of capable people in the right places and at the right times
performance management system
Establishes performance standards used to evaluate employee performance
Which conflict management style is characterized by a low degree of cooperativeness but a high degree of assertiveness?
Forcing
the fundamental attribution error
Frank noticed that Anna missed making their monthly sales quotas at a large auto dealer. He thinks this happened because she lacks basic people skills, not because a competing dealership is offering attractive sales rebates. This is an example of _______.
feedforward control is ________-oriented.
Future
autocratic
Gina is known to run a tight ship in her department. She sets very strict rules of conduct and expects everyone to follow them perfectly. No one in the department doubts that she is in complete charge at all times. According to the University of Iowa studies, Gina has a(n) _______ style.
work councils
Groups of nominated or elected employees who must be consulted when management makes decisions involving personnel
Which view of conflict suggests that conflict is a natural occurrence in all groups and organizations and may actually enhance a group's performance?
Human relations view of conflict
Machiavellianism
In order to get the edge in being promoted to a higher level management position, Ted spread a false rumor about a colleague. He figured that ultimately he was better for the job, and he was merely helping the company make the "right" decision. Which personality trait does this demonstrate?
orientation
Introducing a new employee to his or her job and the organization
locus of control
Jason doesn't believe that "luck happens." He believes that you make your own luck in life. Which personality trait does this describe?
judging
Joe Friday on the old TV show Dragnet was famous for the line, "Just the facts, ma'am." This line would best describe which MBTI dimension or orientation?
intuition
Karl tends to be an imaginative "big picture" person. He trusts his hunches and likes to look at possibilities rather than mundane details. Which MBTI dimension or orientation does this describe?
Which of the following characterizes a work team rather than a work group?
Leadership is shared.
Which of the following is NOT a drawback of global teams?
Limited groupthink
recruitment
Locating, identifying, and attracting capable applicants
What kind of ratios are indications of an organization's ability to pay its short-term debts?
Liquidity
Which of the following has contributed to the escalating problem of employee theft in all kinds and sizes of organizations?
Loose financial controls at start-ups and small companies
Which of the following is NOT true concerning the process of control?
Managers do not need to control whether their units are performing as planned
Which of the following is NOT true concerning global teams?
Managing teams is universal; it is not necessary for mangers to understand he cultural characteristics of their groups.
affective
Marcus is very health-conscious and believes that smoking is harmful. He becomes upset when a coworker lights a cigarette after their lunch together. This represents the _______ component of his attitude.
cognitive
Marcus is very health-conscious and believes that smoking is harmful. This represents the _______ component of his attitude.
behavioral
Marcus is very health-conscious and believes that smoking is harmful. When a coworker lights a cigarette after lunch, he asks her to put out the cigarette because he doesn't want to be exposed to second-hand smoke. This represents the _______ component of his attitude.
organizational citizenship behavior
Marianna voluntarily gives up her lunch hour to help her colleague who is struggling to finalize an important report. This is an example of ________.
Which of the following is the first step in the control process?
Measuring actual performance
emotional stability
Meghan has always been a "nervous Nellie." She worries constantly about seemingly everything and is almost always tense and upset. Which personality dimension of the Big Five Model does this illustrate?
organizational commitment
New employees at Zappos go through an intensive four-week training program that immerses them in company culture, strategy, and processes. At the end of the first week, the company tells the new hires that if they quit, Zappos will pay them for the amount of time they have worked plus a $3,000 bonus. Only 2dash-3% of people take the offer. The other 97% demonstrate _______.
affirmative action
Organizational programs that enhance the status of members of protected groups
self-esteem
Overall, Luciana is pleased with herself. She perceives herself as a caring person, a good mother to her two children, and a trustworthy, dependable employee. This would describe Luciana's _______.
What kind of conflict refers to disagreements about how the work should get done?
Process
Which of the following is a recommended feedforward control for workplace violence?
Provide EAPs to help employees with behavioral problems.
decruitment
Reducing an organization's workforce
consistency
Reliability, predictability, and good judgment in handling situations would best describe which dimension of trust?
reward power
Samantha wants to stay on her boss's good side because it's almost time for her annual performance review and merit pay increase. What form of power does Samantha's boss possess?
selection
Screening job applicants to ensure that the most appropriate candidates are hired
UPS conducts a random check of mileage for each of its delivery vehicles and compares how many miles a truck was driven versus the number of miles calculated for the driver's route to determine if there is significant variation between the two. What step of the control process does this represent?
Step 2
If group cohesiveness is high and the alignment of the group and organizational goals is high, which of the following would you expect to see?
Strong increase in productivity
laissez-faire
Sun-Li called her staff into her office and announced, "I'm thrilled to announce that we've been awarded the Cinocoh account. I'm here if you need me, but I want you to take this ball and run with it. You guys know what to do and how to do it, and I have complete faith in your judgment and abilities." According to the University of Iowa studies, what type of leadership style has Sun-Li exhibited?
cognitive dissonance
Tanya is opposed to drinking alcohol, but she has been offered a lucrative job with a beer company. She is tempted to take the job because the pay is nearly double what she is currently earning, but she feels hypocritical. Tanya is experiencing _______.
This kind of conflict focuses on what needs to be done, whereas this kind ofconflict focuses on how it gets done.
Task; process
distinctiveness
The aspect of attribution in which we determine if the behavior exhibited by the person is unusual is referred to as _______.
negative reinforcement
The behavior shaping method of rewarding a response by eliminating or withdrawing something unpleasant is referred to as _______
leader-member exchange (LMX) theory
The concept of "in-groups" and "out-groups" is an integral part of which leadership theory?
coercive
The manager who says, "Do it my way or hit the highway" is exercising _______ power.
downsizing
The planned elimination of jobs in an organization
concern for people; concern for production
The vertical axis of the managerial grid measures _______, whereas the horizontal axis measures _______.
visionary
Walt Disney said, "If you can dream it, you can do it." This quote best describes _______ leadership.
extraversion
Wendy is an outgoing, high-energy person, and her friends often describe her as the "life of the party." According to the Big Five Model, which personality trait would this describe?
self-management
When Angelica becomes upset with another person or situation, she is able to keep her impulses in check and rein in frustration or anger by taking a deep breath and counting slowly to ten before she responds. This is an example of which dimension of emotional intelligence?
During which stage in the process of transforming inputs into finished goods and services would concurrent control be used?
When production is being carried out
empathy
Which dimension of emotional intelligence (EI) involves the ability to sense how others are feeling?
participating
Which leadership style identified by situational leadership theory (SLT) is characterized by a low level of task behavior and a high level of relationship behavior?
Power possessed by an individual because of his or her position in the organization
Which of the following best describes legitimate power?
agreeableness
Which personality trait in the Big Five Model would reflect the degree to which an individual is good-natured, cooperative, and trusting?
locus of control
Which subordinate contingency factor identified by the path-goal theory describes the degree to which followers believe that they have control over the events in their lives?
How leaders interacted with their subordinates
Which was the primary focus of leadership behavior theories?
high-performance work practices
Work practices that lead to both high individual and high organizational performance
transactional; transformational
_______ leaders guide followers to accomplish established goals, whereas _______ leaders inspire followers to accomplish exceptional outcomes.
Human resources issued a written workplace romance policy that forbids personal relationships between employees of significantly different rank within the organization. This was issued prior to any dating relationships in the organization. This policy is an example of?
a feedforward control
Workers at a small factory have an unspoken "rule" that no worker moves faster than the assembly line so that management can't speed up the line. This is an example of?
a norm
Jacquie and her colleague disagreed about how to approach a project. Finally, Jacquie said, "I give up, we'll do it your way." Jacquie's approach illustrates what kind of conflict management technique?
accommodating
Caitlyn has been a member of the annual auction committee for the humane shelter, but the auction has ended and the team is disbanding, at least until next year. This illustrates what stage of group development?
adjourning
emotions
are object-specific, intense feelings
Elena has been absent without excuse twice during the past month. Elena's manager meets with Elena to determine the reason for her poor attendance. This is an example of?
basic corrective action
The process of determining who is the best, who sets the standards, and what those standards are, is known as?
benchmarking
Management by walking around is a what of control?
concurrent
The balanced scorecard approach provides top management with a comprehensive view of organizational performance via four indicators: people/innovation/growth assets, financial, internal processes, and?
customers
Elena has been absent without excuse twice during the past month. Her manager calls her into his office and issues a written warning, advising her that another unexcused absence will result in immediate termination. This is an example of?
disciplinary action
Every morning before the start of the shift, Tom and his automotive service team at a large auto dealership have a five-minute "stand-up" meeting to make sure everyone knows which vehicles are scheduled for service and approximately how long each service appointment should last, and to identify any potential trouble spots. This would best be described as?
feedforward control
The three approaches to control are?
feedforward, concurrent, and feedback
The stage of group development that involves getting oriented and acquainted is referred to as the what stage?
forming
Colette leaned over to her colleague during a committee meeting and whispered, "I don't agree with this approach." Her colleague simply replied, "Don't make waves. If you say something now, we'll be here for another two hours. Just go along with it." This is an example of?
groupthink
Team leaders or managers should encourage constructive criticism and seek other perspectives to help a team avoid?
groupthink
A stamping machine begins turning out components that are out of tolerance. The manager removes the machine from service to ensure that more defective components are not produced and notifies maintenance to repair the machine. This is an example of?
immediate corrective action
A group formed by people seeking friendship or pursuing common interests that has no official leader or specific organizational goals is referred to as a?
informal group
At Nicoh Enterprises, assembly line workers half-jokingly call shift leader Madeline the "firefighter." She can always be found on the floor, talking with the workers, solving problems, or just observing. This is best described as?
management by walking around
Frank's team went through some early conflict when people were trying to sort out their roles, but they are beginning to develop some camaraderie with one another. Frank's team is in the what stage of group development?
norming
The measure of how appropriate organizational goals are and how well those goals are being met is referred to as?
organizational effectiveness
Productivity is defined as the formula of what divided by inputs for a specified period of time?
outputs
Feedback control is ________-oriented
past
Andrea's team is "running on all cylinders." Members trust each other and are mutually committed to the team's goals. They not only appreciate each other's differences, but also are able to work together in such a way that they capitalize on those differences. Andrea's team appears to be in what stage of team development?
performing
Toni, a business professor at a private university, is a member of the Distance Learning Committee, which is composed of faculty members from different disciplines within the university. This committee's purpose is to improve the effectiveness of online courses at the university. This committee is most likely an example of a?
problem-solving team
Return on investment is an example of a what ratio?
profitability
Leslie burst into her manager's office and complained, "I just can't work with Ciera! She's rude and opinionated, and I'm sick of her complaining about how much work she has to do." This is an example of what kind of conflict?
relationship
The final project in Brent's management class is a group research paper. He likes group work because he knows that even if he doesn't do much work on the paper, the other members will probably pick up the slack so that they don't get a bad grade. This is an example of?
social loafing
The executive staff at a manufacturing company has a major disagreement regarding a large capital expenditure. The manufacturing manager believes that it is essential for the company to replace its wave solder equipment. Other staff members feel that the project should be put off for at least another 2dash3 years and the funds should be diverted to a new marketing campaign. This is an example of what kind of conflict?
task
The college formed a group of faculty members, current and former students, area employers, and community leaders to study student retention and completion rates and identify strategies for increasing graduation rates for students. This group is an example of a?
task group
UPS calculates that a driver will drive approximately 140 miles on an assigned route. However, recognizing that the driver may have to make changes due to traffic, road construction, or detours, mileage will not be flagged for further investigation if it is not less than 120 miles nor more than 160 miles. This is an example of?
the range of variation
You are planting seeds in a vegetable garden. According to the instructions on the seed packet, the seeds should be placed 12" apart. However, you would be content if the seeds were within an inch of that measurement on either end (i.e., between 11" and 13" apart). This is an example of?
the range of variation
ason tries to avoid conflict at all costs. He is very uncomfortable when any hint of conflict emerges and is convinced that conflict is destructive and caustic and diverts the group's attention from the task at hand. It would appear that Jason has what kind of view of conflict?
traditional
A work team that uses technology to link physically dispersed members in order to achieve a common goal is referred to as a?
virtual team
delegating
Sarah's team has taken on a new project. She has a lot of confidence in her team's ability to execute because they have many years of combined experience and are highly motivated to produce top-notch work. According to situational leadership theory (SLT), which leadership style would be most appropriate for Sarah to demonstrate?
R2
Shawn's landscape company has grown significantly over the past year. Most of his workers are inexperienced and unsure of what they are expected to do, but eager to learn. According to situational leadership theory (SLT), at what stage of follower readiness are these workers?
Which of the following allows employees to plan, organize, and control their work activities with little or no direct involvement of a higher-level supervisor?
Self-managed work team
