BUSI 240 (chapter 3)

False

Organizational activity remains unaffected by individual differences (t/f)

conscientiousness

The Big Five personality dimension of ______ is the tendency of people to be thorough, responsible, dependable, and organized.

mood contagion

The automatic transfer of mood or emotions from one individual to others is known as ________ ______.

cognative dissonance

A mental state of anxiety that occurs when there is a conflict among an individual's various attitudes and beliefs after a decision has been made is known as ______.

personality

A relatively stable set of behaviors and feelings that have been significantly formed by environmental and genetic factors is known as an individual's __________

emotion

A state of physiological arousal accompanied by changes in facial expressions, gestures, posture, or subjective feelings is called a(n) ________

it consists of an individual's beliefs, perceptions, and opinions

A true statement about the cognitive component of an attitude is that ______.

it consists of an individual's beliefs, perceptions, and opinions

A true statement about the cognitive component of an attitude is that ________.

false

An individual's ability generally changes over time with experience and training (t/f)

true

An individual's attitude toward an object, situation, or person has a certain influence on the individual's response to that object, situation, or person. (t/f)

ability

An individual's talent to perform a physical or mental task is called their ______.

Concientiousness

From a research perspective, the Big Five personality dimension that is most closely linked to job performance is ______.

Ted believes that consuming alcohol is harmful to health, but he continues to consume alcohol every day.

Identify a scenario that illustrates cognitive dissonance.

It is related to feeling a certain way about a situation, person, or group

Identify a true statement about affect.

Skills and abilities Diversity Perceptions Personality

Identify the individual differences that affect workplace behavior.

Physical attributes Sexual/affectional orientation Ethnicity and race Gender and age

Identify the primary and stable dimensions of diversity

- Anger and disgust - Joy, anticipation, and surprise - Sadness and fear

Identify the primary emotions.

Nursing Customer service Teaching Sales

Identify the professions and jobs that require people high in agreeableness.

Marital status Educational background Work experience Health Religious beliefs

Identify the secondary dimensions of diversity.

- They act as minute emotional factors that affect day-to-day behavior. - They are long-lasting, low-intensity emotional states. - They can be contagious.

Identify the true statements about moods.

- It seems to be arranged in patterns that are, to some extent, measurable and observable. - It comprises both unique and common characteristics that explain the differences and similarities in people.

Identify the true statements about personality.

emotional stability

In the context of the Big Five personality dimensions, ______ refers to the ability of people to feel psychologically relaxed, calm, and secure.

they tend to do well in occupations where innovation is critical and change is continuous

In the context of the Big Five personality dimensions, a true statement about people high in openness to experience is that ______.

enjoy interacting with their co-workers

In the context of the Big Five personality dimensions, people high in extroversion tend to ______.

cognition

Individuals' knowledge about their environment and themselves is known as ______.

Agreeableness

Which of the following Big Five personality dimensions involves the tendency of people to be trusting, softhearted, forgiving, courteous, and tolerant?

Extroversion

Which of the following Big Five personality dimensions refers to an individual's tendency to be sociable, gregarious, assertive, talkative, and active?

- They should examine relationships among variables that affect individual behavior. - They should observe and acknowledge the differences.

Which of the following should managers do to understand individual differences among employees?

- They have an impact on the success of individuals and their organization. - They are important in the study of management and organizational behavior because they directly affect behavior.

Which of the following statements are true of individual differences?

- It includes an individual's evaluative beliefs. - It refers to an individual's thought processes with special focus on logic and rationality.

Which of the following statements are true of the cognitive component of an attitude?

Diversity

_____ refers to those characteristics that make individuals different from one another.

cognition

________ implies a conscious process of acquiring knowledge.

affect

________ refers to the emotional part of an attitude and is frequently acquired by learning from peer group members, teachers, and parents.

attitudes

ental states of readiness that are learned and organized through experience are known as ________.