business 6

t/f Consumer information from business organizations is usually the most objective type of data available to help in a buying decision.

false

t/f Most consumer complaints are resolved with the use of a government agency or by taking legal action.

false

When leasing a motor vehicle, the capitalized cost refers to the a. security deposit. b. residual value. c. interest rate. d. price of the vehicle.

price of the vehicle

t/f An express warranty is usually in a written form.

true

t/f National name products usually cost more than store brands or private label items.

true

A legally binding decision by a third party is a. arbitration. b. mediation. c. a legal society. d. a pre-paid legal service.

arbitration

t/f A purchasing decision starts with gathering information.

false

A(n) __________ warranty covers most repairs of a product. a. limited b. implied c. full d. express

full

__________ are publicly supported community law offices that provide legal assistance to consumers who cannot afford their own attorney. a. Small claims court b. Class action suits c. Legal aid societies d. Legal clinics

legal aid societies

The highest prices for used cars are usually at a a. new-car dealer. b. used-car dealer. c. private-party sale. d. public auto auction.

new-car dealer