Business Chapter 14 Test

T/F - Planning refers to determining organizational goals.

True

In the context of management skills, _______ refers to the ability of managers to grasp a big-picture view of the overall organization and the relationship between its various parts.

Conceptual skills

In the context of management skills, top-level managers must demonstrate excellent:

Conceptual skills.

In the context of management planning, _______ refers to planning for unexpected events, usually involving a range of scenarios and assumptions that differ from the assumptions behind the core plans.

Contingency planning

________hoard decision-making power for themselves, and they typically issue orders single-handedly.

Autocratic leaders

According to Maslow's hierarchy of needs theory, ______ refers to the need for basic survival, such as need for food, water, clothing, and shelter.

Physiological need

In the context of management planning, ______ refers to high-level, long-term planning that establishes a vision for the company, defines long-term objectives and priorities, determines broad action steps, and allocates resources.

Strategic planning

T/F - According to Maslow's hierarchy of needs theory, safety needs refer to the need to feel free of harm and fear.

True

T/F - In the context of strategic planning, the strategic goals of an organization represent concrete benchmarks that managers can use to measure performance in each key area of the organization.

True

T/F - In the context of the factors of job enrichment, the term autonomy means that workers have freedom and authority regarding their jobs.

True

T/F - In the terms of management, organizing is defined as the process of determining a structure for both individual jobs and overall organization.

True

T/F - Strategies are defined as action plans that help organizations achieve their goals by forging the best fit between the organization and the environment.

True

In the context of organizing, the term ________ refers to the division of workers into logical groups.

Departmentalizaiton

(Extra Credit) T/F - According to Maslow's hierarchy of needs theory, esteem needs refer to the need to realize one's fullest potential.

False

T/F - Management skills such as communication, leadership, coaching, empathy, and team building can be classified as technical skills.

False

T/F - The first-line management of a firm includes managers who supervise lower-level managers and report to a higher-level manager.

False

In the context of the factors of job enrichment, _______ means that workers receive clear, frequent information about their performance.

Feedback

According to Maslow's hierarchy of needs theory, esteem need refers to the need:

For self-respect and respect for others.

_________ set objectives for their followers but give them autonomy to choose how they accomplish those goals.

Free-rain leaders

In the context of departmentalization, dividing employees into groups based on where customers are located is known as ________.

Geographical departmentalization

Which of the following is most likely a source of information about external opportunities and threats for an organization?

Government reports

In the of management, which of the following statements is true of controlling?

It refers to monitoring performance and making adjustments as needed.

Which of the following is most likely to be a first-line management title in a large company?

Section leader

According to Maslow's hierarchy of needs theory, social need refers to:

The need to feel connected to others.

The _______ of a firm includes managers who set the overall direction of the firm, articulating a vision, establishing priorities, and allocating time, money, and other resources.

Top management