business com midterm

Will has decided to write a letter to a local law firm to ask about summer internship opportunities. What should he do first?

Analyze the purpose of the letter and the reader.

Which of the following statements about laws is least accurate?

Anything published on the Internet is in the public domain and can be used freely

Select the least accurate statement about culture.

Because cultural norms are so deep-seated, they almost never change.

A disgruntled client has begun leaving negative comments about your firm on its Facebook page. What should you do first?

Determine whether the comments violate your established social media comment policy

Caroline needs information from a coworker in another office about an upcoming sales promotion. What is the best communication channel for Caroline to use to request this information?

E-mail, text, or IM

Katelyn is in charge of a department meeting, and two of her colleagues are in conflict about a specific issue. What should Katelyn do?

Encourage each to make a complete case while group members give their full attention

During Phase 3 of the 3-x-3 writing process, Donalyn is analyzing her message to make sure it will achieve its purpose. What is Donalyn doing?

Evaluating

Which of the following statements about saving face is most accurate?

Face refers to the image a person holds in his or her social network.

Which of the following statements about writing skills is most accurate?

Having good writing skills can improve your chances for promotion and can result in higher earnings.

Which of the following sentences avoids a cliché?

His presentation was well received by the board of trustees.

Which of the following sentences uses conversational, middle-level diction?

If we stay positive, we'll win the contract.

A businessperson from the United States was introduced to the president of a company in another country, and the businessperson immediately began treating the president as his equal. The president might be particularly offended if he is from which country?

Japan

Which of the following is an example of a hard skill?

Knowing how to prepare financial statements

Which of the following statements about formal and informal research is most accurate?

Long reports and complex business problems generally require some use of formal research.

Which of the following is a run-on sentence?

Many companies use Facebook to connect with customers some even use Twitter.

Which of the following U.S. laws is a tool in the domestic anticorruption battle, forbidding off-the-book bribes?

Sarbanes-Oxley Act of 2002

The best goodwill messages concentrate on the five Ss. Which of the following is not one of the five Ss?

Savvy

Where should you place the main idea in a business letter that you expect to be received positively?

The first sentence

Which of the following statements about listening is most accurate?

Three quarters of high-quality communication involves listening.

________ expressions in paragraphs enable the reader to anticipate what's coming, reduce uncertainty, and speed comprehension.

Transitional

Which of the following statements about electronic media is most accurate?

Tweeting about how much you dislike your job could get you fired.

Which of the following statements about communicating in today's workplace is most accurate?

Writing skills are more important today than ever because online media requires more writing, not less.

In office conversations, which of the following topics is wise to avoid?

Your personal relationships

Suzanne has been told that freewriting may help her overcome writer's block. What does freewriting mean?

all of the above

The flabby expression at this point in time could be replaced by which of the following words?

all of the choices

"Light" proofreading of routine messages should include

all of these items

The final phase of the 3-x-3 writing process focuses on

all of these tasks

Which of the following will most likely prompt a reader to open your blog post?

A catchy title or headline

Which of the following is an example of an internal organizational communication?

A meeting of all department managers

What is a benefit of instant messaging?

All of these choices are benefits of instant messaging.

The term used to describe the overall impression you continue to build throughout your career is your "professional ________."

brand

In asking consumers what career its famous Barbie doll should pursue next, toymaker Mattel was using ________.

crowdsourcing

Effectively editing, proofreading, and evaluating your writing demands objectivity and a willingness to

cut words and sentences

Because jargon can be confusing, it should never be used in business writing.

false

Encoding is the process of translating a message from its symbol form into meaning.

false

If you have any new ideas is an example of an independent clause.

false

Including a subject line in an e-mail message is optional because these messages are usually short.

false

Regularly using your cell phone during meetings​ can build your credibility because it shows that you are good at multitasking.

false

Robert is gathering data for a business proposal he is writing. Robert is in the first phase of the writing process.

false

Social presence is greater in asynchronous communication (e-mail, forum post) than in synchronous communication (live chat, IM).

false

Taking notes during a presentation or lecture can cause you to miss something or seem rude, so it should be avoided.

false

The following sentence contains parallel structure: The policy affected all vendors, suppliers, and those involved with consulting.

false

The following sentence is effectively phrased to express the importance of the message: It is absolutely essential that you turn your expense claim in by Friday.

false

​Nonverbal communication signals do not apply to written messages.

false

At this point in time, due to the fact that, feel free to, and in the near future are examples of

flabby expressions

A company's annual report describes the company's efforts to give back to the community. The primary purpose of this report is to ________; the secondary purpose is to ________.

inform; promote goodwill

Concise writing significantly affects organizations because time equals

money

A paragraph is coherent when

one idea logically leads to the next

An advantage of business blogs is that they

potentially reach a far-flung, vast audience

The first sentence of an information request is usually a(n) ________ or a polite command.

question

Basic fundamentals, exactly identical, and repeat again are all examples of

redundancies

Americans most commonly use their smartphones for

sending and receiving text messages

Texting requires a SMS, which stands for

short message service

The most important part of an e-mail message is its

subject line

According to some intercultural experts, the most important attitude in achieving intercultural competence is

supportiveness

Persons from many cultures are moving to countries promising to fulfill their dreams. For generations the two most popular destinations have been

the United States and Canada.

Social presence is defined as

the degree of "salience" (being there) between a sender and receiver using a communication medium.

The process of communication is successful only when

the receiver understands an idea as the sender intended it

As meeting leader, Benjamin should always begin on time, even if some participants have not yet arrived.

true

Avoid using words such as regret, inconvenience, and misunderstanding in adjustment messages.

true

Ethnocentrism, which involves the belief that one's own race is superior to others, is a natural attitude inherent in all cultures.

true

Every message you write should begin with the notion that your audience is thinking What's in it for me?(WIIFM)

true

Flattened management hierarchies allow companies to react more quickly to market changes.

true

Goodwill messages (those expressing thanks, recognition, or sympathy) are often more difficult to write than other types of routine business documents.

true

In team writing projects, team members usually work most closely together during Phase 1, the prewriting phase.

true

In the workplace, most messages are positive or neutral and, therefore, direct.

true

Madeline is writing an e-mail message to ask about conference facility availability and rates. She should use the direct pattern.

true

Messages in today's digital age are shorter and more frequent than in the past.

true

New amazing forms of transportation are among the important factors increasing globalization.

true

Organizing a message effectively involves grouping ideas to show relationships.

true

The best feedback to a message is descriptive rather than evaluative.

true

Virtual teams may be global or local.

true

Your name at the bottom of an e-mail message is an important part of the closing.

true

Messages providing instructions will be most readable if you arrange the steps

vertically using numbers

Mary is responding to Jim's portion of a team document. Which of the following approaches would be most constructive in suggesting that he make a change?

​To improve Section 2, you might consider obtaining more information from Colleen.

​"Flattening" of management hierarchies most directly refers to

​fewer layers of managers separating decision makers from line workers

Ethnocentrism ________.

​is all of the above

The expression "cultures are inherently logical" most closely means that ________.

​nearly all serious rules and values originate in deep-seated beliefs

Effective teams avoid groupthink by striving for team diversity, encouraging open discussion, ​and ________.

​not demanding a quick decision