BUSINESS EXAM 3 1/5

As an important step in the human resource selection process, which of the following will expedite the process of conducting background investigations and promises to get suitable results? A) Use hiring services such as GoodHire to conduct criminal checks and driving records. B) Dedicate one human resource expert to making personal calls and doing all the background checks. C) Minimize the types of questions the company asks at this juncture. D) If there is a need to skip one of the selection process steps, most companies eliminate this one.

A) Use hiring services such as GoodHire to conduct criminal checks and driving records.

Newport Communications uses a flextime plan; however, all employees must be on the job from 10:00 a.m. until 2:00 p.m. What are these hours called? A) core time. B) mandatory attendance time. C) shared facilities time. D) compressed time.

A) core time.

Sick-leave pay, vacation pay, pension plans, and health plans that provide additional compensation to employees are called A) fringe benefits. B) off-schedule salary. C) bonus sharing. D) nonmonetary salaries.

A) fringe benefits.

As companies continue to develop women and minorities for management positions, they A) increase the available talent pool of skilled employees. B) decrease chances for men to compete for professional positions. C) increase the morale of all employees. D) decrease the birthrate.

A) increase the available talent pool of skilled employees.

As a human resources professional for a large company, Tommy is involved with the ________ process. His goal is to find the right number of qualified people at the right time. He will screen a qualified pool of candidates and send these individuals forward to others in the firm who will make the final selection decision. A) recruiting B) human resource allocating C) organizing D) job orienteering

A) recruiting

The purpose of ________ is to increase an employee's ability to perform productively. A) training and development B) employment tests C) contingency planning D) job enrichment

A) training and development

Managers at Bigbux Bank get a performance appraisal once a year. Bigbux uses an evaluation process that provides feedback about performance not only from superiors but also from subordinates and other managers at the same level. This type of evaluation is known as a(n) A) organization-wide appraisal. B) 360-degree review. C) circular analysis. D) multilevel assessment.

B) 360-degree review.

________ is a type of training that duplicates the exact combination of conditions that occur on the job. A) Modular training B) Job simulation C) Dress rehearsal training D) Performance feedback

B) Job simulation

Today, fringe benefits account for more than ________ percent of total payroll costs. A) 6 B) 18 C) 24 D) 30

D) 30

Many firms now offer their employees ________ benefits, such as on-site haircuts and free breakfasts, which help employees maintain a balance between work and family life. A) real-time B) situational C) break time D) soft

D) soft

A newer form of performance appraisal is called the ________ because it encourages feedback from all around the employee including those who report to him/her. A) 360-degree review B) roundabout assessment C) environmental review D) multilevel assessment

A) 360-degree review

________ workers do not have the expectation of regular, full-time employment. A) Contingent B) Apprenticed C) Indentured D) Underemployed

A) Contingent

Probably the most controversial program enforced by the Equal Employment Opportunity Commission concerns A) mandatory retirement. B) affirmative action. C) equal pay reporting. D) green card requirements for illegal aliens.

B) affirmative action.

Megamart stores in northern Indiana have gone to a ________, where management works four 10-hour days, and has four days off. A) flextime system B) compressed work week C) job rotation system D) constrained work week

B) compressed work week

Early Bird Enterprises conducts thorough background investigations of its prospective employees. The purpose of such investigations is to A) meet federal reporting guidelines that require up-to-date work history for each candidate. B) identify those applicants that are most likely to succeed. C) implement the "employment at will" doctrine. D) discover whether the employee has ever worked for a competitor.

B) identify those applicants that are most likely to succeed.

The purpose of a performance appraisal is to A) protect the firm from lawsuits by disgruntled employees. B) improve employee performance. C) obtain information for the firm's financial performance that must be provided in the annual report to stockholders. D) give managers the information they need to determine the firm's strengths and weaknesses relative to its most serious competitors.

B) improve employee performance.

At a large law firm, Therese works daily as an administrative assistant from 9:00 a.m. until 1:00 p.m., when she is replaced by Elita who works from 1:00 until 5:00 p.m. The arrangement Therese and Elita have at the law firm is known as A) job enlargement. B) job sharing. C) job rotation. D) job allocation.

B) job sharing.

Which of the following statements identifies a key difference between a job description and a job specification? A) A job description is concerned with the short-run objectives of a job, but a job specification is concerned with the job's long-run objectives. B) A job description is based on a human resource inventory, while a job specification is the result of a performance appraisal. C) A job description is a statement about the job, while a job specification is a statement about the person who does the job. D) A job description is a brief summary of what a job involves, while a job specification is a detailed and technically complete statement of what a job involves.

C) A job description is a statement about the job, while a job specification is a statement about the person who does the job.

________ is the easiest kind of training to implement, when the job requires simple tasks and/or is repetitive. A) Vestibule training B) Job simulation C) On-the-job training D) An employee boot camp

C) On-the-job training

The time when all employees must be present in a flextime plan is referred to as A) compressed time. B) shared time. C) core time. D) company time.

C) core time.

Keith, a member of the electrician's union, recently achieved the classification of journeyman. This means that Keith A) is a contingent worker. B) passed a written exam, but is still working to learn the basic skills needed to be a carpenter. C) has successfully completed his apprenticeship program. D) is an apprentice and still on the journey of becoming a certified professional carpenter.

C) has successfully completed his apprenticeship program.

Blue-collar and clerical workers who punch a time clock typically are paid a(n) A) commission. B) salary. C) hourly wage. D) piecework rate.

C) hourly wage

A(n) ________ is prepared as part of the human resource planning process, and indicates the characteristics and qualifications of the organization's labor force, thus helping the firm determine whether its employees are technically up-to-date and adequately trained. A) job analysis B) performance appraisal C) human resource inventory D) organization chart

C) human resource inventory

It is sometimes advantageous to hire from within because it ________. A) eliminates the need to meet affirmative action regulations. B) ensures that the best qualified person gets the job. C) is less costly, and helps maintain employee morale. D) allows the firm to effectively use the "employment at will" strategy.

C) is less costly, and helps maintain employee morale.

In a ________ arrangement two part-time employees fill one full-time job. A) job enlargement B) multitasking C) job sharing D) split shift

C) job sharing

As Eddie scanned the employment opportunities on LinkedIn, he speculated that he might not qualify for some of the jobs. Eddie was concerned that his educational credentials and skills might not be compatible with the ________ for many of today's available jobs. A) job analyses B) job descriptions C) job specifications D) job data base

C) job specifications

________ is the process of establishing and maintaining contacts with key managers in one's own organization and in other organizations, and using those contacts to establish strong relationships that serve as informal development systems. A) Training and development B) Social integration C) Orienteering D) Networking

D) Networking

Which of the following statements about networking is the most accurate? A) White males are much more aware of the importance of networking than women and minorities. B) Although African American and Hispanic managers are becoming aware of the importance of networking, there are no organizations available to help them make networking connections. C) Women have more difficulty forming networks than men because they can be barred from male-only clubs and social organizations where much of the networking occurs. D) Students can begin building network connections in college, even before they take on their first, full-time professional jobs.

D) Students can begin building network connections in college, even before they take on their first, full-time professional jobs.

Human resource managers at Vandelay Industries want to encourage teamwork and are looking for a better way to compensate members of teams. One approach they are considering is a skill-based system. Which of the following statements about this type of pay system is most accurate? A) Skill-based systems are unlikely to work with teams because they are designed to encourage individual initiative rather than teamwork. B) A skill-based system is a very effective way to pay teams because this approach makes it easy to correlate skill acquisition with the bottom-line gains of the company. C) A skill-based pay system works well in many cases, but employees tend to resist this approach since it affects only bonuses, which are not guaranteed, rather than base pay. D) Team members have base salaries, but they are additionally compensated according to the number of new skills they acquire as a team.

D) Team members have base salaries, but they are additionally compensated according to the number of new skills they acquire as a team.

Laura Benitez was hired as a management trainee by Simulex Corporation through a special program designed to "right past wrongs" by giving females and minorities greater opportunities for employment and advancement. The program is enforced by the Equal Employment Opportunity Commission. Laura was hired through a(n) ________ program. A) discrimination alleviation B) cultural diversity C) positive response D) affirmative action

D) affirmative action

In a(n) ________ an inexperienced worker learns by working alongside an experienced employee to master the skills and procedures of a craft. A) orientation period B) simulation period C) indentureship program D) apprenticeship program

D) apprenticeship program

For many types of service organizations such as hospitals, hotels, and airlines, the primary cost of operations is A) establishing and maintaining a presence on the Internet. B) insurance and legal expenses. C) coping with obsolescence that results from the rapid pace of technological change. D) compensation of labor.

D) compensation of labor.

If a firm wants to know why valuable employees are leaving the company, it will conduct A) performance appraisals. B) job inventories. C) job simulations. D) exit interviews.

D) exit interviews.

Sally worked in the student bookstore at her college. Although she liked the retail atmosphere, there was little opportunity for advancement because the three persons in management positions were doing well in their jobs and not planning to retire very soon. When the college opened a new branch, Sally seized the opportunity to be reassigned to the new location and manage the smaller operation. Her change was not a promotion, it was considered a(n) ________; however, it served to improve her morale because she was performing more tasks and had greater responsibility than at the previous bookstore. A) advancement B) vertical move C) forward shift D) lateral transfer

D) lateral transfer

The information contained in performance appraisals helps managers A) write job descriptions. B) compute the firm's overall performance in terms of a rate of return on investment. C) evaluate job applicants. D) make decisions about promotions, compensation, training, and firing.

D) make decisions about promotions, compensation, training, and firing.

When Casey began her Ph.D. program, she was immediately assigned to a female ________ who would serve as a coach and guide to shorten the curve and help Casey meet the right people who could enhance her career. Her program also required ________, where she would spend four to six weeks in different labs, gaining experience and exposure to a variety of research in her field of study. A) mentor; off-the-job training B) journeyman; network C) understudy; vestibule training D) mentor; job rotation

D) mentor; job rotation

With the advent of more sophisticated technology, employers who operate locally and globally and want all employees to receive the same training may opt for A) apprenticeship programs. B) mentorship programs. C) job rotation programs. D) online training programs.

D) online training programs.

The ________ protects individuals over the age of 40 from discrimination based on age with respect to issues such as hiring, promotions, job benefits, and assignments. A) Age Discrimination in Employment Act of 1967 B) Equal Employment Opportunity Act of 1998 C) Fair Labor Standards Act of 1938 D) Employee Rights and Responsibilities Act of 1983

A) Age Discrimination in Employment Act of 1967

Karen relies on her summer income to pay for her next year of college. When she tried to get her old high school summer job back at local Contemporary Clothiers, she learned that the manager no longer hires college students during the summer months. Which of the following strategies do you recommend that Karen pursue? A) Contact temporary staffing companies. B) Realize that Contemporary Clothiers always needs more sales associates in the summer, and stay in contact with the management just in case. C) Look for a permanent position, and quit as it gets closer to the time when you will return to school. D) Seek the services of a resume consultant, and pay to access a variety of employment tests so that you are prepared when the next job opportunity arises.

A) Contact temporary staffing companies.

________ is the process of training and educating employees to become good managers and then developing their managerial skills over time. A) Management development B) Vestibule training C) Pre-mentoring D) Self-actualization training

A) Management development

A fringe benefit plan where employees choose the package of benefits they want up to a certain dollar amount is called a ________ plan. A) cafeteria-style B) variable lifestyle C) 401K D) flexible spending

A) cafeteria-style

Salespeople often are paid a ________ based on a percentage of their sales. A) commission B) salary C) royalty D) piece rate

A) commission

A major advantage of a piecework pay system is that it A) creates a powerful incentive to work efficiently. B) requires a minimum of paperwork and record keeping. C) encourages cooperation and teamwork among employees. D) is a system that is strongly supported by both unions and management.

A) creates a powerful incentive to work efficiently.

One implication of today's flatter corporate structures is that A) employees are more likely to get a lateral transfer, before a promotion. B) firms are becoming less interested in hiring contingent workers. C) a greater number of workers are now classified as middle managers. D) workers are expecting more of their pay in the form of stock options.

A) employees are more likely to get a lateral transfer, before a promotion.

A firm would implement a policy of holding exit interviews if it wanted to A) find out why so many of its good employees were quitting. B) implement a golden handshake policy. C) allow immediate supervisors one more chance to convince retiring workers to stay on the job. D) make sure workers who agreed to work from home understood their new responsibilities.

A) find out why so many of its good employees were quitting.

Regina spends three hours each day working as an online customer service representative for a retailer. She can choose her own hours, within reason. The job works out well for her since she has a new baby that she cares for much of the day. The retailer does not provide her or the other 200 customer service reps with workspace, which constitutes a sizeable cost savings for the company. Regina participates in A) home-based work. B) time-in work. C) job sharing. D) compressed work.

A) home-based work.

A major purpose of employee orientation programs is to A) initiate new employees to the organization, their fellow employees, and their immediate supervisors. B) give experienced employees a chance to learn new skills. C) test new employees to determine where they should be assigned. D) help workers who have been laid off to find new jobs.

A) initiate new employees to the organization, their fellow employees, and their immediate supervisors.

Joseph accepted a management trainee position at Rested Resorts. Corporate management believes Joseph has potential to move into a top management position within the organization. They have begun assigning Joseph to a different department every few months so he can obtain the broad perspective needed by top managers. This company is using ________ to develop Joseph's management skills. A) job rotation B) multitasking C) understudying D) cross-functional management

A) job rotation

A department manager evaluated the performance of her subordinates as part of a performance appraisal process. If she follows the six-step appraisal process, the next step is A) meet with employees to discuss the results. B) write up a performance review report and submit it to top management. C) adjust the standards based on how well the employees did. D) make decisions about training, promotions, and pay raises.

A) meet with employees to discuss the results.

Wayne is a supervisor at a small manufacturing plant. His pay starts at $635 per week. Wayne is paid on a(n) A) salary pay system. B) commission pay plan. C) rolling rate system. D) income averaging plan.

A) salary pay system.

Before Street Runner Road Builders allows new employees to operate the heavy machinery it uses to build roads, employees are sent to a nearby classroom where they learn the safe and proper way to work with all of the tools and equipment they will use when they perform their jobs. Street Runner Road Builders is using a training technique known as A) vestibule training. B) offline training. C) job replication. D) modular training.

A) vestibule training.

Computer and robotics training is sometimes performed in a nearby classroom-type setting. We refer to this near-the-job-training as A) vestibule training. B) orienteering. C) apprenticeship training. D) mentoring.

A) vestibule training.

According to the material in the box Managing a Global Workforce, which of the following statements about working with employees from different countries is most accurate? A) The increasingly global nature of markets and the impact of television, movies, and the Internet on people's attitudes and perceptions have largely eliminated cultural differences between foreign and domestic workers. B) Currency rate differences and different laws with respect to fringe benefits, such as health insurance and time off, offer challenges for HR management. C) U.S. laws require American firms to hire, train, and pay employees in other countries the same way their U.S. employees are hired, trained, and paid. D) More often than not, American firms have found that cultural differences in other nations are so great that it is more efficient to staff key positions in foreign facilities with American workers rather than hire foreign workers.

B) Currency rate differences and different laws with respect to fringe benefits, such as health insurance and time off, offer challenges for HR management.

BangBang Percussion Company tried to implement a flextime system. However, after only a few months, they abandoned the new system. Which of the following is the most likely reason BangBang would drop its flextime plan? A) It caused an increase in traffic congestion. B) It often made communication among employees more difficult. C) The employees resented being required to come to work early or stay late. D) Workers tend to be less productive when they have to work longer hours in a single day.

B) It often made communication among employees more difficult.

Which of the following statements describes the relationship between employee training and employee development? A) They are just two names for the same thing. B) Training is short-term skills oriented while development is long-term career oriented. C) Development is provided by the company and is designed to meet the specific needs of the organization, whereas training focuses on more general skills and normally is provided by schools, colleges, and institutions other than the employer. D) Training focuses on conceptual skills while development seeks to improve technical skills.

B) Training is short-term skills oriented while development is long-term career oriented.

Companies place a considerable amount of attention on compensation plans because A) firms are likely to face stiff penalties from the government if they do not offer competitive wages and salaries. B) attracting the right employees with good compensation packages can translate into a competitive advantage. C) it is a hygiene factor. D) a good compensation plan will be less costly than other parts of the operation.

B) attracting the right employees with good compensation packages can translate into a competitive advantage.

This year, International Accountants, Inc., implemented a new benefits system that gives employees the flexibility to choose among different benefit options, as long as the total cost of the benefits does not exceed a certain dollar amount. The type of benefits package offered to International Accountants employees is a(n) A) flexiplan. B) cafeteria-style fringe benefits plan. C) democratic benefits package. D) open options benefits plan.

B) cafeteria-style fringe benefits plan.

The ________ doctrine states that employers have as much right to fire workers as the workers have to leave the company voluntarily. A) first-in, first-out B) employment at will C) reciprocal employment D) mutual consent

B) employment at will

The management team at McGowan Brothers want to make sure their decisions about compensation, promotions, and firings are based on sound information that meet legal requirements. One way for the company to achieve this objective would be to A) outsource all such decisions to an outside expert. B) establish an effective performance appraisal system. C) make sure that these decisions are not influenced by the employee's immediate supervisor. D) base all pay, promotion, and firing decisions on the Hay system.

B) establish an effective performance appraisal system.

The first step in the performance appraisal process is to A) perform a human resource inventory. B) establish performance standards. C) analyze the jobs to see what tasks must be performed. D) meet with employees and discuss the overall objectives of the firm.

B) establish performance standards.

Job rotation helps lower-level managers prepare for higher-level positions by A) letting them assume upper management positions for a limited time period. B) exposing them to different functions within the organization, thus giving them the broad perspective needed by top managers. C) helping them hone their highly specialized technical skills. D) giving them the opportunity to learn about every aspect of work performed in their department by spending a day doing the job of each person within the department.

B) exposing them to different functions within the organization, thus giving them the broad perspective needed by top managers.

A ________ plan gives employees some ability to adjust hours when they work, as long as they work the required number of hours. A) cafeteria-style plan B) flextime C) varitime D) Gantt scheduling

B) flextime

The ________ is an evaluation of the performance level of employees against established standards to make decisions about promotions, compensation, additional training, or firing. A) job analysis B) performance appraisal C) MBO assessment D) objective analysis

B) performance appraisal

The selection process may include a(n) ________, where employment is only guaranteed for a specified period of time, until either a permanent offer is extended or the employee is discharged. A) intern period B) probationary period C) contingent period D) action pending period

B) probationary period

A reason workers tend to receive fewer promotions than in the past is that A) most firms now believe hiring people outside the organization is a better way to fill management positions because it brings in new blood. B) the movement toward flatter organizational structures provides fewer opportunities to move upward. C) firms have found that promoting employees can create jealousy and resentment among the workers who are not promoted. D) very few of today's supervisors and lower-level managers have the qualifications needed to move into higher management positions.

B) the movement toward flatter organizational structures provides fewer opportunities to move upward.

It's good strategy to develop women and minorities for management positions because A) it's a sure thing that the U.S. government will continue to pass laws that penalize companies even more for passing up women and minorities when it comes to promotion. B) women and minorities in management positions attract and serve other women and minorities better. C) it's less expensive to train these diverse groups. They do not demand as much in terms of travel and training time. D) it is considered immoral to pass up women and minority groups seeking jobs.

B) women and minorities in management positions attract and serve other women and minorities better.

Which of the following statements about team pay is the most accurate? A) Most managers are very satisfied with the team-based pay programs that are currently in place. B) Most managers have concluded that team pay methods are so complex and difficult to administer that they have gone back to pay plans based on rewarding workers for their individual achievements. C) Although individuals who make an outstanding contribution should be recognized and rewarded, a pay system based strictly on individual performance can undermine the cohesiveness teams need to meet their goals. D) Team pay plans should emphasize individual rewards since the team can succeed only if all individuals are highly motivated to work as hard as possible.

C) Although individuals who make an outstanding contribution should be recognized and rewarded, a pay system based strictly on individual performance can undermine the cohesiveness teams need to meet their goals.

________ introduces new employees to the organization, their fellow workers, their supervisors, and to the policies, practices, and objectives of the firm. A) Vestibule training B) Employee initiation C) Employee orientation D) Job specification

C) Employee orientation

The ________ was created by the Civil Rights Act of 1964, and has since become a formidable regulatory force in the administration of human resource management. A) National Labor Relations Board (NLRB) B) AFL-CIO C) Equal Employment Opportunity Commission (EEOC) D) Affirmative Action Transition Commission (AATC)

C) Equal Employment Opportunity Commission (EEOC)

Rick is a human resource manager at a nonprofit. If Rick's organization is like most companies today, which of the following statements about his job is likely to be the most accurate? A) Most of Rick's time will be devoted to clerical duties such as processing payroll checks and keeping employee files updated. B) Rick's job will be simpler in the future than it was in the past, because the percentage of new workers entering the labor force who are poorly educated and unprepared for work is slowly but steadily declining. C) Government laws and regulations concerning hiring, worker safety, pay, and unionization will make Rick's work complex and challenging. D) Rick and his fellow human resource managers will be given complete responsibility for performing all human resource functions within the organization.

C) Government laws and regulations concerning hiring, worker safety, pay, and unionization will make Rick's work complex and challenging.

The ________ method is a pay system that is based on job tiers, with each tier having a strict pay range. A) Steiner B) Gantt C) Hay D) Gilbreth

C) Hay

Which of the following statements about performance appraisals is the most accurate? A) The most difficult step of a performance appraisal is almost always the actual evaluation of the employee's performance. B) Performance standards do not have to be measurable in order to be effective. C) The discussion of the results of a performance evaluation with an employee should allow the employee an opportunity to make suggestions about how to improve on current procedures. D) Most employees have a good understanding of the standards they are expected to meet, even if their managers do not explicitly communicate these standards.

C) The discussion of the results of a performance evaluation with an employee should allow the employee an opportunity to make suggestions about how to improve on current procedures.

Jamie recently became a member of the Plumbers Union. She has been told she will work with Mac, a skilled and experienced plumber, for at least three years in order to learn all of the skills and techniques of her craft. This type of training is referred to as A) skill replication. B) applied supervision. C) apprenticeship training. D) vestibule training.

C) apprenticeship training.

A major characteristic of a compressed workweek is that A) workers receive the same pay for fewer hours of work. B) the pace of work is increased so that workers perform the same amount of work in fewer hours. C) employees work fewer days each week, but work more hours each workday. D) two or more part-time workers are hired to fill each full-time position.

C) employees work fewer days each week, but work more hours each workday.

At Securitas Financial Consulting, employees are allowed to choose what time they start each work day, as long as they arrive between the hours of 7:00 a.m. and 10:00 a.m. They must be on the job from 10:00 a.m. until noon and from 1:00 p.m. until 3:00 p.m. They are required to work a total of 8 hours each day, so the earlier they arrive, the earlier they can leave. This is a ________ system. A) job sharing B) job enlargement C) flextime D) compressed work week

C) flextime

A common way of compensating teams is a ________ system, in which bonuses are based on improvements over a previous performance baseline. A) commission B) stock option C) gain-sharing D) skill-based

C) gain-sharing

406) A(n) ________ is a financial incentive a firm offers to encourage employees to accept an early retirement offer. A) ESOP B) green fair-way C) golden handshake D) silver lining

C) golden handshake

A management training program that gives managers assignments in a variety of departments in order to expose them to different functions within the organization is called A) job enlargement. B) vestibule training. C) job rotation. D) an apprenticeship program.

C) job rotation.

Off-the-job training A) is further development that occurs at the workplace, but after scheduled work hours. B) focuses only on the skills needed to perform the job. C) may include higher education. D) is training that all employees should take, on their own, in order to stay competitive in their career field.

C) may include higher education.

Corporate managers who supervise, coach, and guide lower-level employees and serve as their organizational sponsors are called A) networkers. B) role models. C) mentors. D) corporate guides.

C) mentors.

Women often have more trouble finding mentors than men because A) women are less aware of the way to look for a mentor. B) most successful women who could serve as mentors are so committed to family responsibilities that they do not have time to mentor other women. C) most senior managers who could serve as mentors are male. D) clubs and organizations where most mentoring takes place either exclude women or make it difficult for them to join.

C) most senior managers who could serve as mentors are male.

Brad recently earned a real estate license in Missouri and has interviewed with several groups to find a job. All have told him that his income will be based on a percentage of his real estate sales for the month. Brad will be paid A) a monthly salary. B) a piece rate. C) on a commission basis. D) through a profit-sharing plan.

C) on a commission basis.

GlassDoor and Indeed are examples of A) web browsers. B) career interest surveys. C) online sites that firms can use to recruit employees. D) magazines that list job opportunities by skills requirements and geographic location.

C) online sites that firms can use to recruit employees.

Two advantages of using ________ to fill open positions are: (1) it improves the morale of current employees, and (2) the person filling the position is already familiar with the organization's culture and procedures. A) unskilled workers B) apprenticed workers C) promotions from within D) external sources

C) promotions from within

As a project manager for a large construction company, Shaun decided to make the performance appraisal process as painless as possible for his crew. He spent a considerable amount of time creating performance standards he felt were reasonable, and after six months' time, he scheduled individual appointments with each worker to discuss strengths and weaknesses and areas that needed improvement according to the standards he privately set. Some employees were sent to vestibule training, and one even got a promotion with additional compensation. What did he fail to do correctly? A) Provide a pleasant environment for the appraisal such as a restaurant setting. B) Dismiss at least 10% of the work crew. C) Copy the HR department on all the results, within 24 hours of each appraisal. D) Communicate the performance standards to the employees so they know what is expected.

D) Communicate the performance standards to the employees so they know what is expected.

Which of the following statements about home-based work is most accurate? A) Although home-based work may become very popular in the future, only a small percentage of workers currently work at home on a regular basis. B) Home-based work offers big advantages for many workers, but is likely to increase costs for employers significantly. C) Home-based work tends to increase the productivity of almost all workers, since people tend to be more productive when they are comfortable and can work flexible hours. D) Home-based work allows workers to choose their own hours and interrupt work for child care and other tasks, but this freedom and flexibility can create problems for some workers.

D) Home-based work allows workers to choose their own hours and interrupt work for child care and other tasks, but this freedom and flexibility can create problems for some workers.

When workers are a part of a team their compensation should be A) based strictly on their individual performance in order to encourage each worker to exert his or her maximum effort. B) based strictly on the achievements of their team in order to encourage teamwork and cooperation. C) a stated wage or salary that is not based on either team or individual performance, because it is very difficult to measure individual performance in a team environment. D) based on team performance, with additional rewards for those workers who make outstanding individual contributions.

D) based on team performance, with additional rewards for those workers who make outstanding individual contributions.

Frank has thirty years of service as a manager for his company. He remembers when managers had almost complete freedom to fire workers. Frank thinks this is only fair. "After all," Frank points out, "workers quit whenever they get a better offer. Shouldn't managers have as much freedom to fire workers as the workers have to quit?" Frank's comments suggest that he believes in the doctrine of A) bonded employment. B) reciprocated employment. C) employment by mutual consent. D) employment at will.

D) employment at will.

One of the reasons many firms have chosen to use temporary employees rather than rehire full-time employees is that A) the government provides strong tax incentives to hire temporary workers. B) such workers usually are more loyal to the firm. C) most labor laws only apply to full-time workers, so there are fewer legal hassles associated with hiring temporary workers. D) it enables them to avoid the prohibitively high costs associated with terminating employees.

D) it enables them to avoid the prohibitively high costs associated with terminating employees.

Carl, a control room engineer at Electron Power, Inc.'s power plant regularly practices handling emergency situations in a computerized mockup that duplicates the sights, sounds, and experiences of a real control room under emergency conditions. Electron uses ________ to train its engineers. A) time intensive training B) job replication C) vestibule training D) job simulation

D) job simulation

This is Anne's year! She finally broke through the "glass ceiling"—meaning she has reached an executive-level position with her company, with a salary upward of $200,000. Recently a competitor firm has approached her offering her $15,000 less in salary, but the job would come with an upgraded car, memberships in two country clubs of her choice, an additional two weeks paid vacation with use of the company's villa in Jamaica, and paid financial counseling. With respect to compensation, Anne A) will not consider this offer because it is not worth $15k less in salary, and it would impact her ability for future offers. B) may consider this offer because it is not just about compensation, it is about the job content. C) will not consider this offer because it lacks soft benefits. D) may consider this offer because accepting fringe benefits instead of a higher salary may positively impact her tax consequences.

D) may consider this offer because accepting fringe benefits instead of a higher salary may positively impact her tax consequences.

A disadvantage of flextime plans is that they often A) confuse workers. B) lead to a higher level of absenteeism. C) cause worker morale to decline. D) require supervisors and managers to work longer hours.

D) require supervisors and managers to work longer hours.

Ted says he's working in his dream job. As an engineer for a major defense systems company, he is responsible for using sophisticated airplane and weaponry equipment that creates the exact conditions that one may experience if he or she uses the equipment in a real-life situation. Ted spends several hours each day performing A) vestibule training exercises. B) apprenticeship training exercises. C) distance training exercises. D) simulation training exercises.

D) simulation training exercises.

Martin works for Epic Electronics, a sophisticated electronic equipment company. Martin is happy to see that the value of company stock has reached $53 per share, because certain employees (including himself) have the opportunity to buy a given number of shares of its stock for $25 per share for the next year regardless of how high the market price goes. Epic Electronics is offering some employees a A) stock annuity plan. B) stock reinvestment plan. C) stock dividend. D) stock option plan.

D) stock option plan.

Selected employees who work as assistants to higher-level managers and participate in managerial functions are given such titles as A) second in command. B) benefactor. C) underwriter in process. D) understudy.

D) understudy.

________ workers have a higher skill level than their current job requires. A) Structurally unemployed B) Frictionally unemployed C) Contingent D) Underemployed

D) Underemployed

Recently, businesses have experienced debate over ________, the practice of discriminating against a dominant or majority group of persons. This situation occurs when businesses must adhere to employment laws that were designed to correct previous discrimination against minority groups. A) affirmative control B) affirmative action C) forward discrimination D) reverse discrimination

D) reverse discrimination

When managing your human resources, ________ is the process of deciding who should be hired, under legal guidelines, to serve the best interests of the individual and the organization. A) interviewing B) applicant analysis C) performance appraisal D) selection

D) selection

A ________ is a two-part process. One part explains what an employee would actually do at various jobs. A) job analysis B) performance appraisal C) job assessment D) job title review

A) job analysis

Davis is a project manager for a large construction company. Each day his job requires him to prepare detailed reports of the progress of current projects assigned to him. Since this responsibility is something that he does on a regular basis, the HR professional for his company would list it as part of the ________ for Davis's project management position. A) job description B) job specification C) human resource inventory D) job application

A) job description

Which of the following statements about how current HR law views disabilities is accurate? A) The law varies depending upon how the employee acquired the disability. B) Disabilities include diseases such as epilepsy, autism, and diabetes. C) Disabilities refer to physical but not mental disorders. D) Any disorder does not require the employee to adapt the work environment to accommodate the employee.

B) Disabilities include diseases such as epilepsy, autism, and diabetes.

Which of the following reasons makes the recruiting job more challenging? A) The current emphasis on scientific management requires very specific job specification. B) Some organizations have policies that demand promotions from within that limit the pool of candidates. C) Reverse discrimination is essential to be sure that the workforce is balanced. D) There are far too many qualified candidates for each position, increasing the required paperwork.

B) Some organizations have policies that demand promotions from within that limit the pool of candidates.

Which of the following workers would be the best example of a contingent worker? A) an assembly-line worker who belongs to a union and has 17 years of seniority B) an accountant hired to help during the busy tax season C) an elementary school teacher who just received tenure D) an electrical engineer who frequently travels out of the country to the various manufacturing facilities owned and operated by his firm

B) an accountant hired to help during the busy tax season

After preparing a job analysis, the next step in the human resource planning process is to A) develop a human resource inventory. B) assess future human resource demand. C) develop a human resources budget. D) establish a strategic plan.

B) assess future human resource demand.

The first step in establishing training and development programs is to A) establish appropriate simulation parameters. B) assess the needs of the organization and the skills of the employees. C) conduct pre-employment tests. D) start designing programs.

B) assess the needs of the organization and the skills of the employees.

Daphne, an HR manager at Superior Senior Services, needs to know how many current employees have certain types of skills and training to perform new services the company wants to offer. A document that would help Daphne answer this question is the firm's A) strategic plan. B) human resource inventory. C) organization chart. D) social audit.

B) human resource inventory.

The Equal Employment Opportunity Act gave the Equal Employment Opportunity Commission the authority to A) prevent firms from firing workers based on union affiliation. B) issue guidelines for employer conduct in administering equal employment opportunity programs. C) set salary schedules for protected groups. D) require firms to pay women and minority workers more than white males for the same work.

B) issue guidelines for employer conduct in administering equal employment opportunity programs.

Which of the following statements about contingent workers is most accurate? A) More than 75 percent of contingent workers are employed in office-clerical work. B) The number of contingent workers in the U.S. has steadily declined over the past decade. C) U.S. labor laws require firms to offer contingent employees the same wages and benefits as other employees performing similar work. D) Companies will rely on contingent workers in an uncertain economy.

D) Companies will rely on contingent workers in an uncertain economy.

Advertisements, public and private employment agencies, and college placement bureaus are all ________ sources that human resource managers can use in the recruiting efforts. A) secondary B) passive C) back-up D) external

D) external

Matt is gathering information about the names, ages, education, specialized skills, and capabilities of all of his firm's employees. The information Matt is acquiring suggests he is working on a A) performance evaluation. B) human resource inventory. C) job description. D) Gantt chart.

B) human resource inventory.

Promotions and transfers are ________ sources available to human resource managers in their recruiting efforts. A) internal B) external C) passive D) redundant

A) internal

________ is the set of activities for obtaining the right number of people at the right time in order to select those who best meet the needs of the organization. A) Pre-selection B) Recruitment C) Networking D) Preemptive hiring

B) Recruitment

A ________ allows workers to work the full number of hours per week in fewer days. A) flextime plan B) compressed workweek C) maximum plan D) double shift plan

B) compressed workweek

While talking with a group of family and friends, Caitlin mentions that she was offered an impressive golden handshake by her employer. Which of the following statements is she most likely to make next? A) "That will teach those guys to discriminate against me." B) "It's great to work for a company that encourages employees to further their education." C) "I've already looked into using some of the money to go on a trip to Europe when I retire." D) "Of course, I would have really preferred to receive money, but just knowing that top executives will take the time to recognize my accomplishments, makes me feel better about my work."

C) "I've already looked into using some of the money to go on a trip to Europe when I retire."

Which of the following is a valid statement about contingent workers? A) Contingent workers are seldom skilled professionals. B) By law, employers must provide contingent workers the same salary and benefits as permanent employees. C) An increasing number of companies are hiring skilled professionals, such as accountants, as part of their contingent workforce. D) By law, companies cannot hire contingent workers as part of the management team.

C) An increasing number of companies are hiring skilled professionals, such as accountants, as part of their contingent workforce.

Employment testing A) was declared illegal by the EEOC in 1989, because it was often used to discriminate against women and minorities. B) is legal, but is a very poor predictor of worker performance. C) should be directly related to the job. D) should focus on the most basic and general skills rather than on skills directly related to the job.

C) should be directly related to the job.

A human resource inventory is designed to reveal whether A) all workers are paid a fair wage. B) the firm has enough land and capital to use with its labor. C) the firm's labor force is technically up-to-date and well trained. D) worker morale is high or low.

C) the firm's labor force is technically up-to-date and well trained.

A firm that wants to reduce its office costs, broaden its base of available talent, and improve job satisfaction could achieve all of these goals by A) recruiting only from internal sources. B) making greater use of scientific management techniques. C) implementing the Hay system of compensation. D) allowing more workers to work from home.

D) allowing more workers to work from home.

According to the American with Disabilities Act, which of the following is not an appropriate screening tool? A) job related knowledge tests B) personality tests C) background investigations D) medical exams

D) medical exams

Shadowing is another term used to refer to A) job rotation. B) vestibule training. C) role playing. D) on-the-job training.

D) on-the-job training.

Which of the following statements about recruiting is most accurate? A) It is important for a firm to recruit and hire people who are not only skilled but also fit in with the firm's culture and leadership style. B) Recruiting internally will almost always result in better-qualified applicants than recruiting externally. C) Small firms generally have a strong advantage when it comes to recruiting. D) One advantage of using external sources when recruiting is that this approach tends to result in higher morale among the firm's existing employees.

A) It is important for a firm to recruit and hire people who are not only skilled but also fit in with the firm's culture and leadership style.

Which of the following statements about human resource management opportunities and challenges is most accurate? A) Shifts in the economy have led to a huge pool of skilled and unskilled workers from declining industries that are either unemployed or are underemployed. B) Workers now would rather have more income rather than more leisure. Therefore, many employees now want to work more than 40 hours per week. C) So many people have sought training in high-tech areas such as robotics and computers that there is likely to be a huge surplus of labor in high-tech industries. D) Workers now desire more stability and predictability in their careers, so they now give their employers more loyalty and expect more loyalty from their employers in return.

A) Shifts in the economy have led to a huge pool of skilled and unskilled workers from declining industries that are either unemployed or are underemployed.

Today, human resource management has become so important that in many firms it has become A) a function performed by managers in all areas of the organization. B) the sole responsibility of the firm's legal staff. C) a function handled only by specialists in the human resource department. D) a function handled only by the firm's top management.

A) a function performed by managers in all areas of the organization.

During her annual review, Susan admitted to her supervisor that she is more productive in a quieter environment. The openness of her office setting and the recent increase in staff that came to her for training made it difficult for her to process as many insurance claims in one day as she had accomplished in the past. The supervisor agreed to move Susan's desk to the back of the office, and create a barrier with plants. The supervisor would take a more active role in training new employees, so they would not be coming to Susan with questions. In HR, we refer to this action as creating A) accommodations. B) barriers to entry. C) job enlargement. D) consideration.

A) accommodations.

Which of the following strategies is used by a human resource manager to fill an open position from within the company? A) advertise the opportunity for a promotion to current employees B) seek the assistance of a public employment agencies C) send the job opening to Monster.com D) utilize the services of a private employment agency

A) advertise the opportunity for a promotion to current employees

As new parents, Sean and Molly applied for family medical leave to care for their new infant son. According to U.S. law, Sean and Molly A) are not paid during the 12-week period that each elects to take. B) are each paid as a half-time employee during the 12-week leave period. C) must each take the full amount of family medical leave time. D) must both be employed in order to qualify for any family medical leave time.

A) are not paid during the 12-week period that each elects to take.

Ernesto's business is growing at a steady rate, but he knew he can always do better! In order to capture more business, he would have to hire a few more sales professionals to sell into new markets. As he contemplated his staffing needs, his sister who worked in HR informed him that he needed to do a job analysis before hiring. Which of the following would be a logical part of a job analysis for a sales position? A) asking the current sales reps to create a log of their daily and weekly activities B) asking the HR specialist to create an online application for the position(s) C) training new recruits D) determining how many sales reps other companies typically have on staff

A) asking the current sales reps to create a log of their daily and weekly activities

Which of the following is an external recruitment source? A) college placement bureaus B) promotion of a current employee to a new position C) transfer of an employee in from a different office D) recommendations of employees

A) college placement bureaus

In just a few short weeks, Jon would arrive back in the states after a semester abroad. He was already in a temp agency's database from the previous summer, when he spent 8 weeks working for an accounting firm. Jon will again try to hire on as a ________ during the summer months. The company that hired him last summer typically hires several college students each year, mainly because they have good computer skills, and the company does not need to offer college students benefits. A) contingent worker B) intermediate worker C) primary worker D) apprentice

A) contingent worker

Sarah is a human resource manager with Innovative Industries. Her current assignment is to revise and update Innovative's employment testing procedures. Sarah should A) design tests that are directly related to an applicant's ability to perform the job. B) write tests sufficiently difficult that only a small fraction of qualified workers can pass them. C) design tests that measure general aptitudes rather than ability to do the job. D) inform her superiors that such tests are now illegal.

A) design tests that are directly related to an applicant's ability to perform the job.

When determining the human resources needs for a well-known engineering firm, the HR director realized that the company lacked engineers under the age of 30. The company could not afford to get caught short in this competitive business climate. An important recruitment strategy for the HR director's department was to start attending college fairs as well as considering hiring interns. We define his recruitment efforts as developing relationships with A) external sources. B) internal sources. C) median sources. D) civilian sources.

A) external sources.

Eric is an HR manager at Communication Connections. Which of the following tasks would he perform as a part of the human resource planning process? A) forecast future human resource requirements for his company B) appraise the performance of individual workers at his company C) establish the budget for the human resource department D) interview potential workers

A) forecast future human resource requirements for his company

Steve is an office manager with a financial company. His company recently announced that it will soon implement a flextime plan. Under this new system, Steve is likely to find that A) he will have to work longer hours. B) workers tend to forget their work schedules. C) almost all of his workers decide to change to an earlier schedule. D) he will have to work harder to maintain high morale among the employees in his office.

A) he will have to work longer hours.

Patty recently began working in an entry-level management position. She has already shown great promise, so the company has decided to groom her for an upper-level position. Constance, one of the more senior women managers in the company, has agreed to help Patty by introducing her to the right people, and by providing her with the guidance and advice she needs to be successful within the firm. Constance is acting as Patty's A) mentor. B) assimilation assistant. C) transfer agent. D) network captain.

A) mentor.

The first step in the selection process is A) obtaining complete application forms. B) placing a help wanted ad. C) the initial interview. D) aptitude testing.

A) obtaining complete application forms.

Corporate HR for Corner Bookstores knows that sexual harassment in the workplace is a serious issue. In order to provide consistency in its effort to train employees about sexual harassment, HR management created a(n) ________ program. Employees have a flexible time period when they can log on and receive exactly the same training as employees in all of the Corner Bookstores. A) online training B) off-the-job training C) vestibule training D) simulation training

A) online training

The most likely reason a firm would pay its sales representatives a commission rather than a salary is that it wants to A) provide sales representatives with a strong incentive to generate more sales for the company. B) keep the pay system as simple as possible. C) be able to deduct the cost of compensating the sales representatives from its taxable income. D) give the sales representatives a stronger incentive to collaborate with each other and act as a team.

A) provide sales representatives with a strong incentive to generate more sales for the company.

Dan just lost his job. At 44-years-old, he worked as a middle manager at a well-known advertising firm for 14 years. Due to a significant loss of clients, the company had to downsize despite Dan being an exemplary employee and winning several awards. The company decided to let Dan go instead of another middle manager who was in a minority group. In a business setting, this occurrence is referred to as ________. A) reverse discrimination. B) forward discrimination. C) affirmative action. D) affirmative control.

A) reverse discrimination.

Although the skills learned do not always translate into profits for the company, ________ pay rewards the growth of both the individual and team participation. A) skill-based B) gain-sharing C) commission D) stock option

A) skill-based

The ________, which is developed from the previous four steps of the human resource planning process, addresses how the firm will accomplish a wide array of human resource functions such as recruiting, selecting, training and developing, appraising, compensating, and scheduling its employees. A) strategic plan B) tactical plan C) job specification D) Gantt chart

A) strategic plan

An important U.S. government organization charged with setting human resource management guidelines is A) the EEOC (Equal Employment Opportunity Commission). B) the OSHA (Occupational Safety and Health Administration). C) the WPA (Works Progress Administration). D) the MPDA (Manpower Development Administration).

A) the EEOC (Equal Employment Opportunity Commission).

The changes in the American business system that have had the most dramatic impact on the workings of the free enterprise system are the changes in A) the labor force. B) technology. C) financial regulations. D) consumer behavior.

A) the labor force.

Which of the following statements about early retirement is most accurate? A) Traditional early retirement plans are no longer legal because they represent age discrimination. B) An advantage of early retirement as a method of downsizing is that early retirement provides opportunities for younger employees to be promoted. C) Federal law requires firms to offer early retirement benefits to any worker who voluntarily offers to retire before the age of 60. D) Workers who receive an offer for early retirement are likely to gain by refusing the firm's first offer and holding out for a better deal.

B) An advantage of early retirement as a method of downsizing is that early retirement provides opportunities for younger employees to be promoted.

Which of the following statements about human resource management opportunities and challenges is most accurate? A) The age composition of the labor force is becoming younger. B) Workers are becoming less loyal to their firms, resulting in higher turnover. C) Workers are now demanding that more of their compensation be in wages and salaries and less in fringe benefits. D) The number of workers who have received training in high-tech fields far exceeds the number of job openings in these areas.

B) Workers are becoming less loyal to their firms, resulting in higher turnover.

During the employee selection process, the screening interview is often conducted by A) the current workers in the applicant's department. B) a member of the human resources department staff. C) a selection committee consisting of managers from all departments within the organization. D) the company's affirmative action officer.

B) a member of the human resources department staff.

A ________ is a check of a potential employee's work record, academic record, credit history, and recommendations. A) personality profile B) background investigation C) fidelity appraisal D) character review

B) background investigation

Janie is an HR manager with Creative Kitchen Cooking Supplies. She needs to recruit sales professionals to fill several positions within her company. Janie is likely to rely on external recruiting sources if she A) wants to eliminate the need to meet affirmative action regulations. B) believes that Creative Kitchen current employees do not have the qualifications necessary to successfully fill the positions. C) places a great deal of importance on maintaining high morale for current workers. D) needs to keep the cost of her recruiting efforts to a minimum.

B) believes that Creative Kitchen current employees do not have the qualifications necessary to successfully fill the positions.

A job ________ is a statement that identifies the objectives of a job, the type of work to be done, the responsibilities and duties that are associated with the job, the working conditions, and the relationship of the job to other functions. A) specification B) description C) evaluation D) analysis

B) description

A worker who successfully completes an apprenticeship program earns the title A) master craftsman. B) journeyman. C) senior artisan. D) probationary craftsman.

B) journeyman.

Pre-employment physical examinations are A) an excellent way to screen out employees. B) legal in some states, but only if given to everyone applying for the position. C) illegal under current employment legislation in all 50 states. D) legal in all states, but seldom used.

B) legal in some states, but only if given to everyone applying for the position.

The Greeley Corporation wants to downsize, but is concerned about the impact it will have on its remaining employees. One policy that might allow Greeley to reduce its labor force without adversely affecting morale is to A) develop an affirmative action plan. B) offer early retirement benefits. C) implement a job sharing program. D) make more extensive use of job rotation.

B) offer early retirement benefits.

At Safety First Seat Belts, new workers are immediately assigned to jobs. They learn by doing the actual work and by watching longer-term employees. This company uses a policy of A) vertical assimilation. B) on-the-job training. C) operational apprenticeships. D) vestibule training.

B) on-the-job training.

Unlike a traditional performance appraisal, a 360-degree review A) is performed by experts from outside the organization. B) provides feedback from all around the employee, including subordinates. C) uses only objective measures of performance. D) compares the performance of each worker to every other worker.

B) provides feedback from all around the employee, including subordinates.

The Family and Medical Leave Act A) provides paid leave for women who choose to stay home with newborn infants. B) provides unpaid leave of up to 12 weeks for men and women for the birth or adoption of infants, or in the case where it is necessary to care for an immediate family member who may be ill. C) provides unpaid leave of up to 6 weeks for couples (male or female) who have a new baby. D) was recently eliminated by the Supreme Court due to an employment shortage.

B) provides unpaid leave of up to 12 weeks for men and women for the birth or adoption of infants, or in the case where it is necessary to care for an immediate family member who may be ill.

One of the key functions of human resource management is A) departmentalizing. B) recruiting. C) budgeting. D) auditing.

B) recruiting.

Workers who are paid a ________ receive a fixed compensation weekly, biweekly, or monthly. A) commission B) salary C) piece rate D) royalty

B) salary

The two most common compensation methods for teams are A) cash bonuses and cashless bonuses. B) skill-based pay and gain-sharing. C) piecework pay and commissions. D) salaries and capital gains.

B) skill-based pay and gain-sharing.

Paul believes that due to changing technology the minimum skill level that his company is requiring for technology-intensive jobs should be increased to include knowledge and experience in higher-level programming applications. These new requirements would be reflected in ________ for various jobs at his company. A) the job description B) the job specification C) the human resource inventory D) the job application

B) the job specification

Which of the following is an essential element of a job description? A) the minimum educational qualifications workers must have to fill the position B) the responsibilities and working conditions C) the skills required to hold the position D) the age of the person that should hold the job

B) the responsibilities and working conditions

Tony works in purchasing for the Epic Electronics on the East Coast. He arrives at work at 6:00 a.m. and leaves by 3:00 p.m. He enjoys this schedule because he is an early riser. A disadvantage to the company in allowing Tony to use flextime is A) morning workers are never as productive as afternoon workers. B) there is a one-hour window of opportunity to talk with employees on the West Coast, who work 8:00 a.m. to 5:00 p.m. C) this system will increase absenteeism. D) the company is required to hire twice as many people and spend additional funds training these individuals.

B) there is a one-hour window of opportunity to talk with employees on the West Coast, who work 8:00 a.m. to 5:00 p.m.

________ is the process of evaluating human resource needs and then recruiting, selecting, developing, motivating, evaluating, compensating, and scheduling employees to achieve organizational goals. A) Staffing B) Performance evaluation and response C) Human resource management D) Job analysis

C) Human resource management

Which of the following statements best describes the current view of the role of human resource management within a firm? A) Human resource management is largely a clerical function that involves keeping records, processing payroll, and making sure that federal regulations are met. B) Human resource management has become so complex that only highly trained specialists should make human resource decisions. C) Human resource management functions have become so important that in many firms all managers now perform them. D) Changes in technology have largely done away with the need for a separate human resource department.

C) Human resource management functions have become so important that in many firms all managers now perform them.

Employers must verify that employment candidates are eligible to work in the U.S. as mandated by the A) Manpower Development and Training Act. B) Civil Rights Act of 1991. C) Immigration Reform and Control Act. D) Occupational Safety and Health Act.

C) Immigration Reform and Control Act.

Which of the following statements is the most accurate description of the impact the Americans with Disabilities Act of 1990 (ADA) has had on businesses? A) ADA has had no real impact, since most businesses have always been sensitive to the needs of disabled workers. B) Most firms have found that the structural changes needed to comply with ADA requirements have been very difficult and expensive to implement. C) Most firms are finding that some accommodations required by ADA are more difficult to implement than the structural changes. D) Businesses have found that even with the changes required by ADA, disabled workers are simply not capable of handling most types of jobs.

C) Most firms are finding that some accommodations required by ADA are more difficult to implement than the structural changes.

According to the Need a Job? box, which of the following strategies can be used to get a new job? A) Search social media. B) Post your resume on a bulletin board at Panera. C) Send your resume to various companies. D) Cold call companies to check for employment opportunities.

C) Send your resume to various companies.

In 2011, Congress passed the Americans with Disabilities Amendments Act. What was the scope of the changes? A) This law placed added emphasis on the hiring of employees with "visible" disabilities. B) This law decreased the fine for businesses that do not employ disabled persons but followed through with a tax break for businesses who hire disabled citizens. C) The amendment widened the scope of what disabilities are covered under the act. D) In light of so many soldiers coming back from the war, the amendment re-focused disabilities to include only physical disabilities.

C) The amendment widened the scope of what disabilities are covered under the act.

Which of the following is a challenge that is facing the human resource managers of today? A) too many unemployed scientists and computer engineers B) an increasing number of Gen Yers in the workforce C) a shift in employee attitudes toward work D) an increased demand for uniformity in benefits offered to employees

C) a shift in employee attitudes toward work

The Civil Rights Act of 1991 A) declared affirmative action plans unconstitutional. B) requires any firm with over 600 employees to file an annual report with the Department of Labor identifying the steps it has taken to eliminate discriminatory practices. C) allows victims of discrimination to seek punitive damages. D) is the first law to declare reverse discrimination illegal.

C) allows victims of discrimination to seek punitive damages.

Once the job description and job specifications were written for a new marketing assistant position in his department, Eric called his HR specialist to proceed with the next step in the process of making a successful hire. After providing a timeframe for qualified persons to apply for the job, the next step in the selection process is best described as A) conducting background investigations. B) obtaining results from physical exams. C) conducting initial and follow-up interviews. D) establishing trial and probationary periods.

C) conducting initial and follow-up interviews.

Jefferson's Department Store typically sells over a third of all its merchandise in November and December. Management has found that it must hire ________ workers during this period of increased business to supplement its permanent employees. A) nontenured B) apprentice C) contingent D) journeymen

C) contingent

Online training courses are sometimes also called A) contingency training. B) synchronized training. C) distance training. D) vestibule training.

C) distance training.

If you aspire to become a sous chef, you will pursue several types of training and development. Your ________ will include how to perform as a line chef, as you work your way through pastry, grill, pantry, and sauté. The only way you will learn the variations in the line jobs is to experience them! As a(n) ________, you will work alongside another sous chef for a few years in order to learn how to juggle all the middle-management type of activities expected of this professional. Your ________ training will be extensive, as you go to culinary school, attend a community college, and/or take management classes to help you learn to minimize conflict in the kitchen as well as improve the productivity of those you manage. A) apprenticeship; journeyman; online B) apprenticeship; simulator; off-the-job C) job rotation; apprentice; off-the-job D) on-the-job training; journeyman; vestibule

C) job rotation; apprentice; off-the-job

One of the main complaints made by critics of employment tests is that these tests A) fail to take the interests and personalities of the test takers into account. B) cannot measure basic competencies. C) may discriminate against certain groups. D) take so long to conduct and evaluate that they slow down the selection process.

C) may discriminate against certain groups.

Arturo hates conducting performance appraisals with his subordinates because he always finds it to be a struggle. In order to make the actual performance evaluations a better experience for all, Arturo should A) base his evaluation on a written test. B) use a democratic approach and let the employees evaluate each other. C) set performance standards that are reasonable, understandable, and measurable, then clearly communicate these standards to his subordinates. D) use the principle of motion economy to break down each subordinate's job into a series of steps that can be easily evaluated and compared to ideal performance standards.

C) set performance standards that are reasonable, understandable, and measurable, then clearly communicate these standards to his subordinates.

In coming years, high-tech growth areas such as computer technology, biotechnology, and robotics are likely to experience a A) surplus of labor. B) significant decline in market demand, leading to a stagnant labor market. C) shortage of skilled labor. D) stable equilibrium in the labor market.

C) shortage of skilled labor.

By doing a quick, one-minute search, an HR specialist determined who in her company knew programming language C++. The specialist used the company's database to retrieve the information; however, this information should also be part of the HR planning process, as found in A) specific job descriptions. B) the future labor supply assessment. C) the human resource inventory. D) the company training portfolio.

C) the human resource inventory.

A job analysis results in two written statements. They are A) the human resource inventories and the affirmative action statement. B) the labor supply assessment and the labor demand assessment. C) the job description and the job specification. D) the job title review and the performance appraisal.

C) the job description and the job specification.

When creating a job description, the HR manager may include A) the minimum qualifications for the position. B) the number of unpaid leave days the employee can take while at this position. C) the specific responsibilities of the job. D) a prediction of the number of similar positions that the company will need during the next two to five years.

C) the specific responsibilities of the job.

Six years ago, Archie lost his job as a highly skilled craftsman at a metal working shop. Before accepting a job as a maintenance worker at a local community college, he searched for a job similar to his old trade for several months. While he is happy to have employment, he is frustrated that he had to settle for a job that did not take full advantage of his skills. Archie is a(n) A) structurally unemployed worker. B) semi-employed worker. C) underemployed worker. D) quasi-employed worker.

C) underemployed worker.

Edie is coming up on her thirtieth year as a bus driver. Recently her company told her that she would be required to retire within the next two years because she had reached the age limit for mandatory retirement. Edie wants to fight this ruling based on a claim of age discrimination. Which of the following statements about this case is most accurate? A) According to the Employment Rights and Responsibilities Act, Edie has every right to keep her job as long as she has not been convicted of a moving traffic violation while performing her job. B) According to the Affirmative Action Enforcement Act, Edie has no right to keep her job, because she is not one of the groups that qualify for special protection. C) According to the Fair Labor Standards Act, Edie may be able to keep her job, but the company can require her to pass an annual vision and hearing exam as a condition of continued employment. D) According to the Age Discrimination in Employment Act, Edie can be required to retire at a certain age, because she is in an occupation where evidence exists that ability to perform the job diminishes significantly with age.

D) According to the Age Discrimination in Employment Act, Edie can be required to retire at a certain age, because she is in an occupation where evidence exists that ability to perform the job diminishes significantly with age.

What is an advantage of hiring contingent workers? A) These people are primarily over 45 years of age. They are more dependable. B) When a company's work is very stable and steady, it is best to use contingent workers. C) When the tasks are very narrow in scope and specialized, it is best to use contingent workers. D) It is good strategy if the economic climate is uncertain.

D) It is good strategy if the economic climate is uncertain.

Christy is a human resource manager currently involved in selecting employees. Which of the following activities is Christy most likely to be working on in her present assignment? A) performing a job analysis B) writing a help wanted ad C) conducting an orientation program D) completing a background investigation

D) completing a background investigation

The overall purpose of the five-step human resource planning process is to A) protect the company from lawsuits from employees who claim discrimination. B) develop a workforce that is better educated than the workforce of competitor firms. C) eliminate needless job specifications. D) determine the number and types of employees needed by the firm.

D) determine the number and types of employees needed by the firm.

The ultimate resource of a firm is its A) business plan. B) marketing mix. C) capital budget. D) employees.

D) employees.

The last step of the human resource planning system is to A) publish a human resource inventory listing the names, ages, job titles, skills, and other pertinent information for all employees in the organization. B) develop an affirmative action statement to explain how the company will meet federal government guidelines on hiring and promotions. C) hold a general meeting to explain the impact of the plan to employees. D) establish a strategic plan for recruiting, selecting, training, appraising, compensating, and scheduling the labor force.

D) establish a strategic plan for recruiting, selecting, training, appraising, compensating, and scheduling the labor force.

A ________ is a statement that identifies the minimum qualifications required of a worker in order to perform a specific job. A) job description B) performance criteria review C) human resource inventory D) job specification

D) job specification

If your company is selling its products or services to the U.S. government, you should study human resource law that pertains to A) the Better Business Bureau in your local area of operation. B) the limits that the EPA (Environmental Protection Agency) places on the pollutants you can emit in your foreign factories. C) the total number of employees you can hire. D) nondiscrimination and affirmative action laws when doing business with the federal government.

D) nondiscrimination and affirmative action laws when doing business with the federal government.

The first step in the human resources planning process is to A) prepare a forecast of human resource needs. B) assess future labor demand. C) prepare job specifications for each position within the organization. D) prepare a human resource inventory.

D) prepare a human resource inventory.

Title VII of the Civil Rights Act of 1964 A) gives all citizens over the age of 18 the right to vote regardless of race, religion, sex, or creed. B) prohibits firms from using employment testing as a means of selecting employees and determining which employees should be promoted. C) requires all firms with over 100 employees to have an affirmative action plan. D) prohibits discrimination based on race, religion, sex, creed, or national origin in matters such as hiring, firing, training, and compensation.

D) prohibits discrimination based on race, religion, sex, creed, or national origin in matters such as hiring, firing, training, and compensation.

According to U.S. business law, accommodation means A) treating all employees fairly. B) making certain that if one employee gets medical leave during a fiscal year, that all other employees get an equal amount of leave during the year. C) careful consideration before firing someone and hiring two younger persons to replace him/her. D) providing services for employees according to their specific needs.

D) providing services for employees according to their specific needs.

Epic Electronics requires all employees who work as research specialists in its electrical engineering department to have a minimum of a bachelor's degree in electrical engineering (BSEE). This educational requirement would most likely be stated in the job ________ for this position. A) analysis B) description C) designation D) specification

D) specification

One of the most important responsibilities for professionals in the HR field is A) understanding the ethical perspective of each employee. B) filing employee medical claims. C) to always "right past wrongs." D) staying current with employment-related legislation.

D) staying current with employment-related legislation.

As part of the HR planning process, the manager begins by assessing the current labor situation at the company. Essentially, this means A) preparing job analyses. B) preparing job descriptions. C) preparing job specifications. D) taking an inventory of current employees and their capabilities.

D) taking an inventory of current employees and their capabilities.

Marlon took a job with a company that strives to market several new consumer products each year. Prior to this position, he worked in a university research lab where he studied chemistry. He accepted the new position because the salary was significantly above what he previously made. Within a month at the new job, his manager began to have reservations about bringing him on board. Marlon seemed to prefer to work independently of others, and when he did interact with his new colleagues, he passed along subtle reminders of his extensive and superior academic credentials. From a recruitment standpoint, this situation serves as an indication of A) the benefits of shaking things up a little at work. B) the challenges of trying to convince long-term employees that they need to retrain and continue their education. C) the benefit of external recruitment over internal recruitment, even though in the short run, it may be the more costly approach for the company. D) the importance of finding talent that also fits well with the corporate culture.

D) the importance of finding talent that also fits well with the corporate culture.

The last step in performance appraisal is to A) talk to the employee being appraised. B) evaluate the employee's performance. C) take any corrective action that the appraisal indicates is necessary. D) use the results to make decisions about compensation, promotions, and additional training.

D) use the results to make decisions about compensation, promotions, and additional training.