Business Management

Which of the following is not a part of adapting the organization to changes in the environment for coping with high environmental uncertainty?

Advertising public relations

Conceptual, human, and technical skills are important to which managerial level?

All of these. (Top, middle, first-line, non managers)

The behavioral sciences approach is based on which of the following disciplines?

Anthropolgy, Economics, Sociology, Psychology

Managers in today's work environment rely less on ___ and more on ___leadership

Autocratic; empowering

Roberta is a top-level executive at a banking institution. She spends a significant part of her day meeting with local government officials, everyday consumers, and federal banking officials to address key issues in the banking industry. Roberta's role can best be described as:

Boundary spanning

In a(n)_____, every situation is viewed as unique

Case

Which of the following has been called the "father of african american management"?

Charles Clinton Spaulding

The nineteenth and early twentieth centuries saw the development of which management perspective?

Classical perspective

___________ skills are the cognitive abilities to see the organization as a whole system and the relationship among it's parts.

Conceptual

Which of the following cultures values and rewards a methodical, rational, and orderly way of doing things?

Consistency

Monitoring activities and making corrections are part of:

Controlling

Tool Techies,INC., uses phones surveys of customers to gather information about service and quality. This is an example of the management function of:

Controlling

Gail Griffith, manager of the finance division, distributes relevant information every day to all her employees enabling them to make quality decisions. Gail is performing which of the following roles?

Disseminator

The use of specialization to produce more and better work with the same effort is consistent with Fayol's gerneral management principle of:

Division of Work

A managers _____ skills are demonstrated in the way he or she relates to other people.

Human

Which of the following is an advantage that social media technology offers?

Improved efficiency, Improved communication and collaboration within and across firms, Strong, more auhtentic relationships between managers and employees, Knowledge sharing

Shyloh is a research analyst who gets things done mostly through her own efforts, relying on herself rather than others. Shyloh can be best described as a(n):

Individual performer

It is often difficult to make decisions about subsytems because they are:

Interdependent

Molly Madison received "The Employee of the Month" Award at Internal Workings Remodeling Service in April. Molly would be considered a part of the __________ environment for Internal Workings.

Internal

Costco has recently opened stores in Spain and plans to expand its operations to Japan, Taiwan, and South Korea. This is an example of Costco focusing on the __________ dimension of its general environment.

International

Which of the following is not one of the conceptual categories of managerial roles Mintzberg defined?

Intrapersonal

Which of the following is not a criticism of scientific management?

It did not appreciate the careful study of tasks and jobs.

Amanda Rowley, president of Autos-R-Us, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the management function of:

Leading

If bradley Hak is responsible for maintaining information links both inside and outside organizations by using social media, mail, phone calls and conducting meetings as daily activities, he would be considered a:

Liaison

Who is considered the "first lady of management"?

Lillian Gilbreth

__________ is/are associated with the surface level of organizational culture.

Manner of dress

If a manager finds several new competitors on the horizon, he or she may need to spend more time in which role?

Monitor

Managers shift gears quickly; therefore, the average time spent on any activity is less than..

Nine Minutes

A social entity that is goal-directed and deliberately structured is referred to as a(n):

Organization

Which of the following is not a function of management?

Performing

Which of the following is a function of management?

Planning

Which of the following best describes stacey's position as the functional manager?

She supervises employees with a similar training and skills

By definition, an organization is considered____ because it is made up of two or more people.

Social Entity

The _____ dimensions of the general environment consists of demographic characteristics, such as population density.

Sociocultural

Melissa Hill, sales manager for One-Hit-Wonder Record Company, was trying to create a new strategy to turn around the declining record sales the company was facing. Melissa needed to find a way to find out what the customers really wanted, since One-Hit-Wonder didn't have accurate information like the competitors did. It was imperative that she find the correct strategy and information because the company was in financial trouble. The company's president wanted all employees to help find information and work as a team to develop better relationships that might help the company. He also stated that he wanted the company to remain an independent company. Melissa realized that through hard work and team efforts, the company could get back on its feet as soon as they got reliable information.

Sociocultural dimension

Juli is in charge of the finance department. Which type of manager is she?

Staff

__________ is(are) included in an organization's task environment.

Suppliers

Scientific and technological advancements in a specific industry, as well as in society at large, are included in which general environment dimension?

Technological

_____ refers to a chain of authority extending from top to the bottom of the organization and including every employee

The Scalar Chain

The findings provided y the Hawthorne studies provided the impetus for____, despite flawed methodology or inaccurate conclusions.

The human relations movement

_____ emphasizes the importance of understanding human behaviors, needs, and attitudes in the workplace, as well as social interactions and group processes.

The humanistic perspective

One of the important ideas in the text's definition of management is:

The management functions of planning, organizing, leading and controlling.

Jefferson and Squire is an advertising firm that is viewed as having a fast-paced and posh corporate culture. The company uses bold coloring with expensive accents in all office décor. This exemplifies which level of corporate culture?

Visible artifacts

The human resources perspective of management combines motivation theories with:

a design of job tasks

According to Weber's ideas on bureaucracy, organizations should be based on:

a rational authority

Frederick Taylor's contributions were in the field of:

a scientific management

Max Weber felt selection of employees should be based on:

competence

Symbols, stories, and heroes are important because they:

demonstrate an organization's fundamental values

The __________ environment represents the outer layer of the environment and affects organizations __________.

general; indirectly

A(n) _______ system draws resources from the external environment and releases goods and services back to it.

open

McDonald's "I'm lovin' it" is an example of a:

slogan

SweetTooth Candies is a U.S.-based company that manufactures and distributes candy bars and snack foods globally. The company sources most of its cocoa and sugar from South American companies. This business relationship highlights which dimension of the task environment?

suppliers

_______ represents people in the environment who can be hired to work for the organization

the labor market