Business Management- Chapter 10
____ occurs when workers withhold their efforts and fail to perform their share of the work.
social loafing
The three significant disadvantages that teams and teamwork are prone to are initially high turnover, social loafing, and legal risk.
False
Which of the following statements about team development is true?
The growth stages are forming, norming, and performing.
Which of the following signs would indicate that a team is too small?
The team finds it difficult to come up with ideas or generate solutions to problems.
Team norms in an organization can create ____.
all of these
Refer to Standard Motor Products. At Standard Motor Products' Edwardsville plant, team members lead the teams and leadership rotates among the different team members. Each member on a team, not the management, takes turns scheduling their team's daily work, deciding what gets done, who does what, and ultimately taking responsibility for quality and timely production of automotive parts. This demonstrates the use of ____
bureaucratic immunity
Which of the following is a factor that companies should carefully manage in order to increase the likelihood that teams will succeed?
bureaucratic immunity
Refer to Standard Motor Products. The team-based compensation used at Standard Motor Products is an example of ____.
gainsharing
A work team is a small number of people who have been assigned responsibility for pursuing a common purpose, achieving performance goals, and improving interdependent work processes.
False
In general, gainsharing is most effective for self-managing and self-directing teams performing complex tasks, while skill-based pay works best in relatively stable environments where employees can focus on improving the productivity, cost savings, or quality of their current work system.
False
Since teams should be an end in themselves, it is appropriate to use them in most situations.
False
Since teams that get stuck in the storming stage will be strained but productive, it is important for team leaders to focus the team on balancing cognitive and affective conflict.
False
Cognitive conflict is strongly associated with improvements in team performance, and affective conflict is strongly associated with decreases in team performance.
True
One of the disadvantages of project teams is their lack of flexibility.
True
Sincere attempts to reach agreement on a difficult issue can quickly deteriorate from cognitive to affective conflict.
True
Virtual teams are often, but not necessarily, temporary teams that are set up to accomplish a specific task.
True
The job of the concepts managers at Starbucks is to use a cross-functional team to develop four to six new beverages annually. Starbucks uses a cross-functional team because it ____.
allows the company to use employees from various departments with varying perspectives to attack the task
In the stages of team development, a team moves from growth to decline during the ____ stage.
de-norming
Refer to Standard Motor Products. What common disadvantage of teams would you expect Standard Motor Products' Edwardsville plant to have experienced when it introduced teams?
initially high employee turnover
Which of the following kinds of team is defined as a permanent part of the organization's structure?
none of these
Many orthopedic parts are almost identical in size and shape. Stryker Howmedica Osteonics in New Jersey used a semi-autonomous work group to develop Product Recognition Technology that makes sure parts are identified correctly and orders are filled correctly. This group would be classified as a(n) ____.
project team
An organization that rewards its team members through gainsharing is ____.
sharing the financial value of performance gains
Refer to Mattel. Mattel was able to make effective use of teams because ____.
the group had a clear purpose
Refer to Standard Motor Products. As is very common in team-building, you could expect the management at Standard Motor Products' Edwardsville plant to give its team members ____.
training in interpersonal skills