Business Quizzes Set 1

Gertrude is the personnel manager of a small company. She wants to inform the staff of a permanent change to the company's benefit policy. How should she communicate this information to employees? No answer text provided. No answer text provided. by Memo No answer text provided.

by Memo

You are an administrative assistant and you need to arrange a meeting between a client and two members of the design department. How should you communicate with the people involved? by text message by email by letter in person

by email

You have finished revising an email to your boss requesting a raise. Your next step should be to: hit send. have the program do a spell check and then send. carefully proof read to make sure there are no errors and then send. send it to everyone in the company.

carefully proof read to make sure there are no errors and then send.

Shantam is an Analyzer when it comes to communication style. If you are communicating with Shantam, you should make sure you: present facts and data. show enthusiasm, smile, and chat. pressure for an immediate decision. slow down, and take your time.

present facts and data

Sue is an Analyzer when it comes to communication style. If you are communicating with Sue, you should make sure you: slow down, and take your time. show enthusiasm, smile, and chat. pressure for an immediate decision. present facts and data.

present facts and data

Joe's works at ABC Electric. His boss needs to run an errand and has asked Joe to answer the phone and take any messages while he is gone. The phone rings and Joe answers it. What should Joe say? "Hello, ABC Electric. This is Joe. How may I help you?" "Hello." "Hi, my boss isn't here can I take a message?" "Yeah?"

"Hello, ABC Electric. This is Joe. How may I help you?"

Tyler works at Home Depot. His boss needs to run an errand and has asked him to answer the phone and take any messages while he is gone. The phone rings and Tyler answers it. What should Tyler say? "Hello, thank you for calling Lowe's, this is Tyler, how can I be of service? "Hi, my boss isn't here can I take a message?" "Hello, thank you for calling Home Depot. This is Tyler. How may I help you?" This is Tyler, please hold.

"Hello, thank you for calling Home Depot. This is Tyler. How may I help you?"

Joe's works at ABC Electric. His boss needs to run an errand and has asked Joe to answer the phone and take any messages while he is gone. What is the maximum number of times the phone should ring before Joe answers it? 4 1 2 3

2

Shantell works at Bank of America. Her boss needs to run an errand and has asked her to answer the phone and take any messages while she is gone. What is the maximum number of times the phone should ring before Shantell answers it? 1 2 3 0

2

Ashley was asked by her principal to create a program listing all of the graduates for the commencement exercise held in June. How should she organize the information in the program? Inductive order Deductive order Alphabetical order. Chronological order

Alphabetical order

When presenting a topic for a large group, you should always Get upset if someone asks you a tough question Not practice your presentation...Just make it up as you go so it sounds fresh. Anticipate questions the audience may have Make a lot of distracting body movements while talking

Anticipate questions the audience may have

You speak to your supervisor about a problem you are having with a co-worker. Together you have come up with a plan to send an email to the co-worker calmly explaining your concern and make sure your supervisor gets a copy of the email without letting the co-worker know. What feature of email should you use? CC Vacation Response Reply All BCC

BCC

A common theme in communication, whether it is a presentation, an interaction with a customer, or in classroom and social settings is: Make sure everyone knows you are right. Try to win every argument regardless of what you need to do. Make sure everyone knows you are smart. Be repectful of other people's ideas and background

Be repectful of other people's ideas and background

The Five C's of Business Writing are: Clear, Coercive, Complaining, Complete, and Correct Clear, Concise, Comfortable, Complete, and Confusing Clear, Concise, Courteous, Complete, and Correct Color, Clarity, Carats, Complete, and Correct

Clear, Concise, Courteous, Complete, and Correct

Which note taking strategy has you divide a page into 3 sections for your notes, key points, and summary? Mapping Outlining Charting Cornell Method

Cornell method

Clarice has to create a presentation that shows small changes in sales each month from January through August. Which would be the BEST graphic aid to illustrate the information? Scatter diagram Line graph Bar graph Pie chart

Line graph

When considering the 4 types of communicators, studies show that it is without a doubt always best to be a Controller True False

False

Why are positive customer relations important? It develops customer trust in your product or service. It develops repeat business and can lead to establishing long term success. It allows your company to seek and act on customer feedback to improve your product or service. For all of these reasons.

For all of these reasons

Joe is a Controller when it comes to communication styles. If you are communicating with Joe, you should make sure you: Get to the point. Ask about his family Slow down, take your time Present facts and data

Get to the point

Maurice wrote a report to convince management to fund an employee fitness program. He decided to begin with the advantages of a fitness program. After describing the benefits, he concluded the report by stating that the company's sponsoring of an employee fitness program is a wise investment. How did he organize his report? Inductive (indirect) order Chronological order No particular order Deductive (direct) order

Inductive (indirect) order

Marcus is taking part in a group discussion at a regional meeting of the company for which he works. Before the discussion Marcus remembers that effective group discussion techniques include; Listen well, interrupt to show that you have a strong personality, provide accurate information, and lead the way. Listen well, take turns well, provide accurate information, and lead the way. Listen well, take turns well, make something up if you can't remember the specifics, and lead the way. Listen well but don't speak up because you don't want to say anything stupid.

Listen well, take turns well, provide accurate information, and lead the way.

Mary is taking part in a group discussion at a regional meeting of the company for which she works. Before the discussion Mary remembers that effective group discussion techniques include; Listen well, take turns well, make something up if you can't remember the specifics, and lead the way. Listen well but don't speak up because you don't want to say anything stupid. Listen well, interrupt to show that you have a strong personality, provide accurate information, and lead the way. Listen well, take turns well, provide accurate information, and lead the way.

Listen well, take turns well, provide accurate information, and lead the way.

Pete's parents think he is spending too much of his income from his part-time job on video games. Pete wants to show them that, considering the total of all his pay for last few months, he is spending more on his saving plan, his car, his clothing, and his school supplies. What type of graphic aid should Pete use when talking to his parents? Bar graph Pie chart Table Line graph

Pie chart

In the model of communication we studied we learned that the main parts were a Sender, a Message, and a _____________. Controller Receiver Socializer Analyzer

Receiver

In the model of communication we studied we learned that there is a Sender, a Message, and a _____________. Controller Receiver Socializer Analyzer

Receiver

Mr. Shirley's wife is a socializer when communicating. She is really good at doing which of the following with the clients at her wealth management office: Able to provide the exact stock market prices for the day Remebering client's families names and interests Knowing exactly what their return on investment was last year. Giving all of her client's social security numbers to identity thieves.

Remebering client's families names and interests

What is the first thing we do each day that is a great opportunity to receive a good grade? Respond to the Discussion Question Be respectful and listen to the morning announcements Prepare and practice your presentation Have your notebook open to be checked

Respond to the Discussion Question

Susie is a new employee who just finished training. During her training she watched a video where the presenter told her to remember that it just takes a sec to do S.E.C. What did S.E.C. stand for? Smile at Each Customer Sneer, Eye contact, Comment Smile, Eye contact, Comment Silly, Everyday, Customer

Smile, Eye contact, Comment

Joe's works at ABC Electric. His boss needs to run an errand and has asked Joe to answer the phone and take any messages while he is gone. The phone rings and Joe answers it. The caller wants to leave a message. What information should Joe write down? The caller's phone number. What the call is concerning. The caller's name, phone number, and what the call is concerning. The caller's name.

The caller's name, phone number, and what the call is concerning.

LeBron works at NBA Properties. His boss needs to run an errand and has asked LeBron to answer the phone and take any messages while he is gone. The phone rings and LeBron answers it. The caller wants to leave a message. What information should LeBron write down? What the call is concerning. The caller's name and favorite NBA team The caller's name, phone number, and what the call is concerning. The caller's phone number and email address.

The caller's name, phone number, and what the call is concerning.

Which of the follow statements is true about customer relations? Customers will always complain no matter how good you are so why bother. You need to understand that each customer has unique needs. It is a waste of time and money. Good customer service requires too much training and expense so you really do not need to waste your money to provide it.

You need to understand that each customer has unique needs.

Aman has been working on a project for work for 2 weeks. He is presenting his findings to a group of managers. One of the managers said, "Wow, you wasted 2 weeks on this idea?" Aman should respond by: asking the critic, "What exactly about the proposal did he not like?" asking the critic, "Do you think you could do any better?" running from the room crying. asking the critic to step out in the hall and then starting an argument

asking the critic, "What exactly about the proposal did he not like?"

Jaden is an Socializer when it comes to communication style. If you are communicating with Jaden, you should make sure you: avoid small talk and get to the point ask about her family. present facts and data. don't waste time with chit chat.

ask about her family.

Herbie is an Socializer when it comes to communication style. If you are communicating with Herbie, you should make sure you: present facts and data. avoid small talk. don't waste time with chit chat. ask about his family.

ask about his family

Mary has been working on a project for work for 2 weeks. She is presenting her findings to a group of supervisors. One of the supervisors said, "I can't believe you wasted 2 weeks and all you came up with was this." Mary should respond by: asking the critic to step out in the hall and then kicking the critic's butt. running from the room crying. asking the critic, "Do you think you could do any better?" asking the critic, "What exactly about the proposal did he not like."

asking the critic, "What exactly about the proposal did he not like."

Robert is a Controller when it comes to communication style. If you are communicating with Rober, you should make sure you: ask about his family. give logical answers with lots of detail and numbers present facts and data and ask if he wants to get lunch together get to the point.

get to the point

If you were doing a presentation to the Chamber of Commerce you would present your message differently than if you were presenting it to a 4th Grade class. This is because you need to consider your: expense. attitude. time. target audience.

target audience

If you were doing a presentation to the parents of the school PTA you would present your message differently than if you were presenting it to a 4th Grade class. This is because you need to consider your: expense. attitude. target audience. time.

target audience

There has been a fire at one of your suppliers. You have enough of their parts in inventory that it will not change your production schedule. However, depending on how long it takes them to get back to making the parts, it may require some temporary layoffs for your company. You wish to inform your employees of this negative message. Your message should: use a firm but empathetic tone and write straight to the point to provide essential information in a direct manner. tell your employees there might be layoffs but they are not allowed to discuss it at work or they might get fired. tell your employees that they have nothing to worry about. be joking and light-hearted so your employees will not be nervous.

use a firm but empathetic tone and write straight to the point to provide essential information in a direct manner.

Common errors in note-taking include; trying to record every sentence, failing to deduce the teacher's intentions, showing up without basic prep work, and: entering your notes in an electronic device. waiting too long to review lecture notes. writing your notes by hand. using abbreviations.

waiting too long to review lecture notes.