Business Writing Exam Ch 7, 8, 9, 10

From the following selections, choose the correctly punctuated sentence. a) We all resented Emilys' talking in the meeting. b) We all resented Emily's talking in the meeting. c) We all resented Emily talking in the meeting.

b

How would you make a singular team possessive? a) Teams' victory b) Team's victory c) Teams victory

b

The clients found that the deal last week ______________ was unacceptable. a) see addendum 2 for more details b) (see addendum 2 for more details c) (see addendum 2 for more details)

c

How would you make the following phrase possessive if there were more than one customer? a) Customers' response b) Customer's response c) Customers response

a

How would you make the following phrase possessive if there were more than one month? a) Months' pay b) Month's pay c) Months pay

a

What e-mail tips should you give someone new writing an email. ? Check all that apply. a) Don't send anything you wouldn't want published. b) Provide a clear, complete first sentence. c) Use capital letters only for emphasis. d) Be concise

a, b, & d

From the following selections, choose the correctly punctuated sentence. a) Can you please tell the administrative assistant that the meeting started— b) Can you please tell the administrative assistant that the meeting started. c) Can you please tell the administrative assistant that the meeting started?

b

Dina, This week I decided to get organized and figure out the new-hire training schedule. I thought you might be anxious to know your schedule and how training is conducted. Your training will begin next week, starting on Monday. You will begin by meeting our human resources manager. She will show you a presentation on our retirement plan and health benefits. You will then meet with the vice president of sales. You will conclude your training on Wednesday by attending a welcome lunch with your department. Please prepare for the meeting by reading the employee handbook, and let me know if you have any questions. See you later alligator, Charles Which is the best revision for the e-mail's complimentary closing? a) Later, b) All my best, c)Catch ya soon bro,

b) All my best,

From the following selections, choose the correctly punctuated sentence. a) If you do well on this job, said the manager, I will assign more projects to you in the future. b) "If you do well on this job," said the manager, I will assign more projects to you in the future. c)"If you do well on this job," said the manager, "I will assign more projects to you in the future."

c

Which option is the best practice to avoid security issues? a) Make yourself unavailable when you need to complete a project or meet a deadline. b) Respect receivers by using good grammar and proper spelling. c) Do not send confidential or sensitive information via IM or text.

c

Businesses have embraced podcasting to broadcast _________________________________. For example, some companies use podcasts to broadcast HR policies that can be accessed on demand.

repetitive information that doesn't require interaction

Instant messaging (IM) and texting have become powerful communication tools. Both are used to quickly exchange short messages and can be sent by handheld devices. Understanding the proper protocol for IM and texting in the workplace will increase your professional credibility and improve your communication. IM allows you to communicate ________ and is like a ________.

IM allows you to communicate IN REAL TIME and is like a TEXT TELEPHONE CALL.

Jeanne is in a meeting when she receives a text message from a client. The client is requesting confidential information. When no one else is looking, she responds to the client with the following text: "I'll text you the information when I'm out of this meeting." Which texting guidelines does Jeanne ignore in this situation? Check all that apply. a) Don't text confidential information. b) Alert the sender when the sender has sent you a message by mistake. c) Don't text in inappropriate situations. d) Identify yourself when texting a new contact.

a & c

Dina, This week I decided to get organized and figure out the new-hire training schedule. I thought you might be anxious to know your schedule and how training is conducted. Your training will begin next week, starting on Monday. You will begin by meeting our human resources manager. She will show you a presentation on our retirement plan and health benefits. You will then meet with the vice president of sales. You will conclude your training on Wednesday by attending a welcome lunch with your department. Please prepare for the meeting by reading the employee handbook, and let me know if you have any questions. See you later alligator, Charles What is wrong with the opening of the e-mail? a) It is indirect b) The main point is delivered too soon. c)It is direct.

a) It is indirect

Many businesses find blogging a valuable tool for communicating with employees, customers, and the larger public. Knowing how to craft effective blog posts will equip you to reach a large audience and develop strong communities within and outside your company. For what purposes do companies use blogs? Check all that apply. a) Internal communication b) Recruiting c) Online community building

a, b, & c

Which of the following is an example of how businesses use social networking? a) A car manufacturer posts employee performance reviews on Facebook. b) A car manufacturer uses Facebook and Twitter for crowdsourcing. c)Employees at a car manufacturer browse Twitter when they have downtime at work.

b

Which of the following would be beneficial to the visuals of your blog? Check all that apply. a) Include a diagram of last year's sales in your store's cycling department. b) Include an image of an individual cycling. c) Keep paragraphs short. d) Limit the amount of white space. e) Don't make the post easy to scan—the audience should read everything closely.

b & c

Your supervisor is considering allowing you and your coworkers to use IM. He is interested in how IM works and asks you to identify the drawbacks of using IM in the workplace. What drawbacks will you mention to your supervisor? Check all that apply. a) IM is an alternative to phone conversations. b) IM presents the possibility of privileged information being discussed in public forums. c) IM can be an additional workplace distraction that keeps employees from focusing on tasks.

b & c

To: Ana Carrier From: Joseph Pelletier [1] Proposed Agenda for November 6 Meeting [2] Dear Ms. Carrier, [3] Please review the following agenda for our next shareholder meeting, and recommend any changes. [4] • Rising stock prices • Discussion of new investors • Portfolios and new funding • Introduction of new vice president [5] Please send me any changes to the agenda by 3 p.m., November 3. Many thanks, Joseph [6] Joseph Pelletier Financial Analyst Office: 854.454.4356 Fax: 435.458.9738 Cell: 834.435.8490 Part 2 of the email is the: a) signature block b) greeting c) opening

b) greeting

To: Ana Carrier From: Joseph Pelletier [1] Proposed Agenda for November 6 Meeting [2] Dear Ms. Carrier, [3] Please review the following agenda for our next shareholder meeting, and recommend any changes. [4] • Rising stock prices • Discussion of new investors • Portfolios and new funding • Introduction of new vice president [5] Please send me any changes to the agenda by 3 p.m., November 3. Many thanks, Joseph [6] Joseph Pelletier Financial Analyst Office: 854.454.4356 Fax: 435.458.9738 Cell: 834.435.8490 Part 3 of the email is the: a) body b) opening c) signature block

b) opening

What are the dos of using electronic media professionally? Check all that apply. a) Download software on your work computer as long as it's free. b) Be careful when blogging, tweeting, or posting on social networking sites. c) Separate work and personal data. d) Keep sensitive information private.

b, c, & d

From the following selections, choose the correctly punctuated sentence. a) Are they requiring men to wear ties at SellRight Inc? b) Are they requiring men to wear ties at SellRight Inc. c) Are they requiring men to wear ties at SellRight Inc.?

c

From the following selections, choose the correctly punctuated sentence. a) Shen worked for Dynasty Inc b) Shen worked for Dynasty Inc.. c) Shen worked for Dynasty Inc.

c

From the following selections, choose the correctly punctuated sentence. a) The vice president of sales despite his doubting colleagues surpassed his sales quota. b) The vice president of sales despite his doubting colleagues—surpassed his sales quota. c) The vice president of sales—despite his doubting colleagues—surpassed his sales quota.

c

How can companies use wikis? a) To facilitate feedback before and after meetings b) To build professional networks c)To promote customer interaction

a

Last month, Teresa started a new job at an accounting firm. Several of her colleagues have sent her friend requests on Facebook, and she has accepted the requests. She sees that her manager is also on Facebook and considers whether or not to send him a request. What should Teresa do in this situation? a) She should not become friends with her manager on Facebook unless her manager sends her a request first. b) She should send her manager a friend request because she has accepted requests from colleagues. c) She should not friend her manager, and she should unfriend her new colleagues.

a

For which of the following messages would an interoffice memo be more appropriate than an e-mail? Check all that apply. a) A message whose recipients may not have access to e-mail b) A message thanking colleagues for their help on an assignment c) A detailed, formal message about the reorganization of the company d) A message that contains the agenda for an upcoming meeting

a & c

You work on the marketing team for a software company. You do not work closely with the development team; however, you need to know the status of projects in order to coordinate marketing and sales efforts. In the past, there have been communication-related mishaps with the release of new products. You want to avoid this in the future and decide to recommend an electronic communication tool to help facilitate smoother product release efforts. Which electronic communication tool would you recommend? a) An e-mail b) A podcast c) A wiki

c

You work for a sporting goods retailer, and you're trying to find ways to increase customers' interest in cycling products. You decide to write a blog post explaining the health benefits of cycling. Which is the best title for your blog post? a) Cycling b) Did You Know Cycling Has Many Health Benefits? Read This to Learn More! c) Reasons You Should Buy Bikes d) 10 Ways Cycling Improves Your Health

d