BUSN Ch.5

Texting is an example of a communication channel with high channel richness. True or False

False

When drafting an email using block paragraphs, you should use single spacing between paragraphs. True or False

False

Effective communication happens when one transmits relevant meaning to one's audience. True or False

True

Richard, the sales manager of a toy company, wanted to put forward an idea for improving the sales of the products to the board of directors. However, when he was presenting the idea in the monthly team meeting, the board members were not able to concentrate as they got distracted by Richard's slouched posture, his inability to look them in the eye, and his constant foot movement. In the given scenario, which of the following communication barriers prevented the board members from paying attention to Richard's idea? a. Body language barriers b. Organizational barriers c. Language barriers d. Physical barriers

a. Body language barriers

In the context of communication channels, which of the following is a similarity between memos and email? a. Both can be used when your content is uncontroversial. b. Both have high channel richness. c. Both ensure that your audience experiences your full message directly. d. Both can be used when your content is complex or high-priority.

a. Both can be used when your content is uncontroversial.

Lawrence starts his presentation on a new project by comparing the project to a baby. He states that just as parents are careful while taking care of a new baby, managers should be careful during the initial stages of a project. In the given scenario, which of the following types of hooks does Lawrence use to open his presentation? a. An anecdote b. A simile c. A startling statistic d. An engaging question

b. A simile

Which of the following practices is most likely to strike the right tone in a business message? a. Avoiding personal pronouns b. Using common words c. Using the passive voice d. Avoiding contractions

b. Using common words

Olivia, the CEO of a company, generally uses words such as "she" and "her" to refer to managers and other employees. She also uses feminine examples in her presentations to the entire company. As a result, the male employees of the company feel excluded. Given this information, it can be concluded that Olivia shows _____. a. age bias b. ethnicity bias c. gender bias d. nationality bias

c. gender bias

To deciding whether or not technical jargon can be used in a business presentation, the audience needs to be analyzed. One of the factors that should be considered to identify the audiences' needs is the _____ of the audience. a. ethnicity b. gender c. profession d. nationality

c. profession

Which of the following scenarios exemplifies a nonverbal communication that is most likely to have a negative impact on the outcome of a conversation? a. Angie maintains sustained eye contact with her firm's American client during her presentation. b. Vincent maintains a low tone of voice when he is angry with his colleague, Keith. c. Tim leans forward while speaking to his project manager about his team's recent project outputs. d. Rudolph fidgets frequently when he delivers a PowerPoint presentation to his sales team.

d. Rudolph fidgets frequently when he delivers a PowerPoint presentation to his sales team.