BUSN EXAM 3

The term ______ refers to the employees who are eligible to vote and who will be represented by the union.

bargaining unit

Which of the following is NOT a commonly used method for departmentalizing a firm?

by managerial level

A structure in which authority and responsibility are held by a group of workers rather than a single manager is called a _____ structure.

committee

_____ refers to the core values and beliefs that support the mission and the business model of the firm and guide employee behavior.

corporate culture

_____ could be used to explain why members of the night shift at a textile mill refuse to fill openings on the day shift even though most of the people who work at the plant feel day work is preferable to night work.

group cohesiveness

The informal organization does NOT:

improve salary levels

A company with few managerial levels and a short chain of command usually has a wide span of control. This is called a _____ organizational structure.

flat

Which of the following is an example of a trend in human resource management?

improving efficiency through outsourcing

A(n) _____ organization is a network of connections and channels of communication based on the informal relationships of individuals inside an organization.

informal

Like many other companies, Robert Mondavi Winery uses _____ to systematically compare the actual performance of each employee with his or her expected performance.

performance appraisals

In an organization with a unionized labor force, the shop steward:

represents union members in complaints of management

Which of the following is NOT a legal method that employers can use to convince their employees not to sign authorization cards?

tell employees they will be fired if they sign the cards

what are the 5 types of departmentalization?

functional, product, process, customer, geographic

_____ is the degree to which group members want to stay in the group and tend to resist outside influences.

group cohesiveness

Typical staff positions are found in _____ departments.

legal and human resources

Management's refusal to let workers enter a plant or building to work is a:

lockout

is sometimes used in conjunction with traditional line-and-staff structure in an organization. Essentially, this structure brings together people from different functional areas of the organization to work on a special project.

matrix structure

Military organizations, like the Pentagon, typically have a(n) _____ organization.

mechanistic

Which of the following benefits do unions almost never stress in an organizing campaign?

more job satisfaction

involves coordinating and allocating a firm's resources so that the firm can carry out its plans and achieve its goals

organizing

_____ is the assignment of various functions, like human resource management, accounting, or legal work, to outside firms.

outsourcing

______ is the practice of giving a great deal of authority and decision-making freedom to lower-level managers.

decentralization

assigning authority and responsibility

delegation

In which of the following industries would you expect to find the most rapid growth of unionization?

fast-food industry

What are the four traditional forms of organizational structure?

planning, organizing, leading, controlling

The Cooke family has worked for various General Motors's divisions for over four decades. Bennett Cooke works at the Cadillac division. Rondella Cooke works at the Buick division. Their son Tyrone works at the Corvette plant, and their daughter Niome works at the Saturn plant. The Cooke family could tell you that GM is departmentalized by:

product

_____ involves presenting an accurate and positive image of the firm to those it is recruiting for jobs.

recruitment branding

Korber is the world's largest producer of cigarette manufacturing equipment. As growth in the world tobacco consumption declines, it is obvious that Korber will face a bleak future unless it is able to divest itself of its connection to the cigarette industry and start anew. In other words, Korber needs to engage in:

reengineering

Protected classes are:

specific groups that are protected against employment discrimination

The _____, created by the 1964 Civil Rights Act, investigates and resolves charges of discrimination.

Equal Employment Opportunity Commission (EEOC)

_____ is the process of hiring, developing, motivating, and evaluating people in order to achieve organizational goals.

Human resource management

Penny Clovis works as a maintenance supervisor for a large hotel. She is new in her position and the first woman to ever hold this position for this hotel chain. Clovis has become increasingly concerned about negative statements she has overheard like, "Well, Penny's promotion should get the affirmative action people off our back for awhile." According to the definition, does Clovis have a grievance?

No. She does not have a grievance because there is no contract violation.

_____ is the process of determining which persons in the applicant pool possess the qualifications necessary to be successful on the job.

Selection

Which of the following actions would be deemed illegal by the Occupational Safety and Health Act?

The employer let the employee work without the required steel hard hat

Which of the following factors has NO effect on the size of a manager's span of control?

age of subordinates

Which of the following is a key attribute of the virtual corporation?

all of the above are key attributes of the virtual corporation

Decentralization is usually desirable in a company when:

any or all of the above conditions occur

Which of the following is a type of on-the-job training?

apprenticeship

______ is the legitimate power granted by the organization and acknowledged by the employees.

authority

Another name for the informal channel of communication used by the informal organization is:

the grapevine

What uses planning, leading and controlling?

departmentalization

One of the problems unions are experiencing today is the reluctance of autoworkers in southeastern United States to join unions. In a few instances, when the Auto Workers Union (AUW) gathered enough employee signatures to call for a(n) _____ election, the employees have voted against unionization.

union certification

Which of the following describes the first step in the union organizing process?

union makes contact with the employees

Which of the following is NOT a key attribute of the virtual corporation?

vertical integration is easy with this form of integration

The tool most widely used in making hiring decisions is the:

selection interview

A large furniture and appliance rental business is considering sponsorship options. It has brought together vice-presidents from the various functional areas of the company to determine which sponsorships will most effectively reach the rental company's prospective customers. The rental company has established a:

cross-functional team

Leonora Whatley is the head of the marketing research department for a cosmetics manufacturer. Whatley delegates as much authority as possible to her fourteen subordinates although she still retains ultimate responsibility. Whatley manages a _____ department.

decentralized

grouping jobs and employees

departmentalization

The management activity of organizing.

determines, groups, and assigns work activities

If a unionized company has a(n) ______ shop, the workers do not have to join the union, and they do not pay dues or fees to the union.

open

Small colleges, like Shorter College and Berry College in Rome, Georgia, typically have a(n) _____ organization, which is also referred to as a flat organizational structure.

organic

Many organizations that experienced success using problem-solving teams expanded the team concept to allow team members to have greater responsibility in making decisions, implementing solutions, and monitoring outcomes. These highly autonomous groups are called:

self-managed work teams

the degree to which the tasks are subdivided into smaller jobs

specialization

Reginald Harvey works in the public relations office of a company that manufactures pharmaceuticals. Harvey does not produce, sell, or distribute the products his company makes. He is in a _____ position.

staff

A company with a narrow span of control, which tends to have many managerial levels and a long chain of command, is said to have a ______ organizational structure.

tall

One of the problems unions are experiencing today is the reluctance of autoworkers in southeastern United States to join unions. In a few instances, when the Auto Workers Union (AUW) gathered enough employee signatures to call for a union certification election, the employees have voted against unionization. Who conducted this election?

the National Labor Relations Board

Which of the following statements about national unions is true?

the number of national unions has steadily declined since the early 20th century

When a person at a lower level skips a level in the organization chart and consults his or her boss's boss, that person is said to be violating the:

chain of command

The union and management agreement that allows non-union people to be hired but requires that they join the union after a probationary period creates the ______ shop.

union

Kirk McCoy is district sales manager for the Jimmy Dean division of Sara Lee Corp. He has six sales managers that report to him. McCoy makes most of the decisions for his people and demands that they check with him on any changes in pricing, sales scheduling and routing, and sales presentation material. McCoy operates a ______ department.

centralized

Jon Schwartz is an electrical engineer. He works as a temporary worker for a contracting company that builds germ-free rooms for university researchers. While he likes the extra income, he would much rather stay home and work on the novel he is writing. His wife earns a six-figure income so money is not an issue. Schwartz is an example of a(n):

contingent worker

determining work activities and dividing up tasks

division of labor

The Occupational Safety and Health Act requires:

employers to provide a safe and healthy workplace

Which of the following statements about the employee selection process is true?

during the initial job screening, the applicant usually fills out an application form and has a brief interview for 30 mins or less

Which of the following statements about the informal organization is true?

the informal organization learns information about the formal organization through the grapevine

Which of the following statements about the management pyramid is true?

the person with the most formal authority is at the top of the pyramid

bargaining

the process of negotiating labor agreements

_____ are groups of employees who share resources and coordinate efforts so as to help members better perform their individual duties and responsibilities. The performance of this group can be evaluated by adding up the contributions of the individual group members.

work groups

A falling box injured Beatrice Hix while she was helping to unload a truckload of aquariums for her employer, a pet store operator. She is receiving pay for lost work time due to the work-related injury. _____ paid her for her lost work time.

worker's compensation