CAPM: Get to Know Project Management

Rosanne's boss asks her to manage a project. Which question requires understanding of objectives, requirements, deliverables, and success criteria to answer? A. How will you know when you are done? B. What problem are you solving? C. What is your plan? D. How are you going to manage the project?

A. How will you know when you are done?

Rudolph, the project manager, is trying to obtain customer approval of project deliverables. It is taking longer than he anticipated because the customer wants to discuss the results. What is the most likely reason for these delays? A. The success criteria aren't clear and quantifiable. B. The testing process is flawed. C. The customer isn't sure what they want. D. The deliverables are truly not acceptable.

A. The success criteria aren't clear and quantifiable.

Your client has asked for a project that will fix productivity concerns with the customer service department. After asking "why" several times, you are able to determine the cause and create a _____. A. problem statement B. project charter C. project goal D. statement of work

A. problem statement

James is managing a project in which he has some authority to make decisions. In which type of organizational structure is James most likely managing this project? A. None of these B. A matrix organization C. A pure functional hierarchy organization D. A projectized organization

B. A matrix organization

Your organization runs numerous projects and wants to choose the most appropriate resources for each project team. Which of the following is the best tool for identifying project resources? A. Scheduling software B. Enterprise project management software C. A collaboration tool D. A spreadsheet program

B. Enterprise project management software

Banton is defining his project deliverables. Which statement describes what a project deliverable is? A. Deliverables must be tangible. B. Deliverables are delivered only at the end of a project. C. Deliverables are the results that the project delivers and help define the project scope. D. Deliverables are the same as the project milestones.

C. Deliverables are the results that the project delivers and help define the project scope.

Your project seems to be going off track, so you take action to resolve the problem. In which project management phase are you working? A. Planning B. Executing C. Monitoring & Controlling D. Closing

C. Monitoring & Controlling

Krisha is gathering information on her stakeholders, such as department names, factors that motivate them, who they listen to, and their contributions on the project. What is this document called? A. A project charter B. An executive analysis C. A stakeholder list D. A stakeholder analysis

D. A stakeholder analysis

Which technique would you most likely use to gather valid requirements and get buy-in from various departments? A. Reverse-engineering B. Questionnaires C. Observation D. Focus groups

D. Focus groups

As part of the project definition, Bisa identifies risks for the project. What is the purpose of doing this during project initiation? A. So management can determine the amount of contingency funds to set aside B. So you can prepare a risk management plan before getting approval to begin planning C. So you have an idea of the accuracy with which you can estimate work, cost, and schedule D. So management can decide whether the risks are serious enough to warrant denying the project

D. So management can decide whether the risks are serious enough to warrant denying the project

Ravi took on a system implementation project that he estimated would take six months to complete, but the work keeps continuing. What is the likely cause? A. Management didn't stipulate specific beginning and end dates. B. The project has access to resources to do more work. C. The project has budget remaining. D. The project is not clearly defined.

D. The project is not clearly defined.

You are the project manager for a healthcare system implementation project. The sponsor has asked you to create a project definition. What will the sponsor use this document for? A. To create the project plan B. To create the project charter C. To decide whether to approve the project D. To tell the project team what work to do

C. To decide whether to approve the project

Why is it important to document the project scope? A. To inform people outside the project why the project is happening B. Because it's a standard project management deliverable C. Because it's needed for project contracts D. To remind stakeholders what they agreed to and to prevent scope creep

D. To remind stakeholders what they agreed to and to prevent scope creep

A project that you manage is behind schedule. You have identified an approach that would get the project back on track, but it would require you to break one of your organization's policies. What is the best course of action? A. Inform the management team that there is no way to meet the schedule deadline. B. Determine if the rule is one that can be broken and come up with an alternative plan of action if your approach doesn't work. C. Move forward with your plan. You can ask for forgiveness later. D. Continue the project without implementing the approach you identified and look for other places to get the project back on track.

B. Determine if the rule is one that can be broken and come up with an alternative plan of action if your approach doesn't work.

During which waterfall phase does the project manager bring the full team on board and orient them to the project and expectations? A. Monitoring & Controlling B. Executing C. Planning D. Initiating

B. Executing

Ramesh is creating objectives for his project. Which SMART step will help him identify actual progress? A. Attainable B. Measurable C. Time-Based D. Specific

B. Measurable

Sakait has done some extra work to appease a client. Now the client is asking her to do one more task, which is significant and not part of project scope. What should Sakait do? A. Sakait should simply not do it. B. Sakait should modify the scope statement to include the request. C. Sakait should tell the client the task is not within scope and add the task using the change control process. D. Sakait should do it, since she has done extra work already.

C. Sakait should tell the client the task is not within scope and add the task using the change control process.

You are managing a project that is implementing a new financial system. You need to include some of the finance department's resources on the team. Which stakeholder should you approach? A. The financial people you need on the team B. The project sponsor C. A functional or line manager D. The project customer

C. A functional or line manager

What are the components that differentiate a project from operational work? A. A unique goal and dedicated resources B. Specific requirements, start and finish dates, and management approval C. A unique goal, a temporary endeavor, and usually a budget D. A unique goal and requirements for that goal

C. A unique goal, a temporary endeavor, and usually a budget

Which of the following skills is not crucial for a project manager to possess? A. Business expertise B. Leadership C. Accounting D. Interpersonal skills

C. Accounting

After the plan is approved and project work begins, Tara's boss is not happy about a project delay for an upgrade. The vendor thought Tara's team would do the upgrade, and Tara thought the vendor would do it. What was missed in this situation? A. A risk to the project was not identified. B. A deliverable was not identified. C. An assumption was not identified. D. Success criteria were not defined for the upgrade deliverable.

C. An assumption was not identified.

The sponsor of Project T5 assigned you as the project manager, and the project has already been approved. What is the first thing you need to do as the project manager? A. Create the project charter. B. Define the project. C. Review what has been done and complete any tasks not addressed.

C. Review what has been done and complete any tasks not addressed.

Several stakeholders for a project disagree on the priorities of many project objectives. Who would you ask first for help resolving this issue? A. A functional manager B. The most outspoken stakeholder in the disagreement C. The project sponsor D. The project customer

C. The project sponsor

The boss has asked you to research project management tools that will help with building and planning tasks on a timeline. Which type of tool would you most likely consider? A. A scheduling program B. A presentation program C. A collaboration program D. A spreadsheet program

A. A scheduling program

Your boss has asked you to be the project manager of an approved software implementation project. Which project document identifies your authority and responsibilities? A. Statement of work B. Project charter C. Project scope statement D. Job description

B. Project charter

You are hiring a new project manager to take over a project with several teams that often disagree on what they are supposed to do. Which competency would you feel is most important in a candidate for this situation? A. Business expertise B. Strong leadership skills C. Technical skills D. Problem-solving skills

B. Strong leadership skills

Camille wants to use the Agile approach on the project she will be managing. What significant benefit does the agile methodology provide? A. The project goals don't change over the course of the project. B. The customer receives value from the project sooner. C. The solution is defined at the beginning of the project. D. The project team is more experienced.

B. The customer receives value from the project sooner.

Which organizational factor is most important when you need to make a difficult decision? A. The organization's leadership B. The organization's mission C. The organization's work environment D. The organization's authority

B. The organization's mission

Project objectives help you flesh out a project by _____. A. identifying the work that needs to be done B. defining project scope C. identifying constraints on the project D. describing the challenges the organization faces

B. defining project scope