Capstone Chap.7 Implementing Strategies: Management, Operations, and Human Resource Issues

11) Avoidance, defusion, and confrontation are the classifications for the various types of conflict that can arise in organizations.

B

13) Policies largely dictate how structure will be established.

B

14) What type of organizational structure promotes specialization of labor and allows rapid decision making? A) Divisional structure by product B) Functional structure C) Divisional structure by customer D) Strategic business unit E) Matrix structure

B

7) "Beginning in March, production employees will have the option of working up to 12 hours of overtime per week." is an example of a procedure.

B

12) Structure dictates how resources will be allocated.

A

10) What are the three categories of approaches for managing and resolving conflict? A) Avoidance, defusion, and confrontation B) Avoidance, apathy, and defusion C) Ignorance, indifference, and apathy D) Defusion, apathy, and avoidance E) Indifference, avoidance, and role-playing

A

23) Reengineering does not usually affect the organizational structure or chart, nor does it imply job loss or employee layoffs.

A

5) A firm's annual objectives can be stated by business segment.

A

8) Which is NOT a major factor that commonly prohibits effective resource allocation? A) Underprotection of resources B) Organizational politics C) Having vague strategy targets D) A reluctance to take risks E) A lack of sufficient knowledge

A

9) An absence of conflict can signal ________ within an organization. A) indifference and apathy B) insight and apathy C) indifference and indignation D) disputes E) all of the above

A

18) Because activities are organized according to the way work is actually performed, a divisional structure by process is similar to the matrix structure.

B

22) Just-in-time describes A) implementing strategies just before bankruptcy. B) delivering materials just as they are needed. C) a scheduling method for meetings. D) a personnel planning method. E) a process for improving quality.

B

24) Six Sigma is generally equally successful in retail firms and manufacturing firms.

B

25) The focus of restructuring is changing the way work is actually carried out.

B

26) Organizational change today should be viewed as a project or event rather than as a continuous process.

B

28) All of the following statements regarding the recent trend in Japan of switching from seniority-based pay to performance-based approaches are true EXCEPT A) the switch is an effort to cut costs. B) the switch is boosting employee morale. C) the switch is an effort to increase productivity. D) the switch opposes the traditional training of Japanese employees to cooperate rather than compete. E) the switch goes against decades of encouraging workers to work in groups instead of individually.

B

31) In Japan, performance rather than seniority has traditionally been the key factor in determining pay.

B

32) Strategists should strive to preserve, emphasize, and build upon aspects of an existing culture that are antagonistic to a proposed strategy.

B

16) Which organizational structure has the disadvantage of ambiguous roles for some senior executives? A) Functional B) Divisional C) Strategic Business Unit (SBU) D) Matrix E) Process

C

17) What is the most complex form of organizational structure? A) Divisional B) SBU C) Matrix D) Functional E) Geographic

C

30) Wellness programs A) are too expensive for most companies to afford. B) are desired by employees but don't provide value to the company. C) are becoming more prevalent as companies realize the benefits to the firm. D) attract prospective employees who then fail to take advantage of them. E) are facing legal challenges from the health-care industry.

C

4) Which word or phrase would be most suitable to use in written objective statements? A) Maximize B) Minimize C) 10 percent increase D) Adequate E) As soon as possible

C

21) A change strategy that attempts to convince people that the change is to their personal advantage is A) defusion. B) force. C) educative. D) rational. E) compromise.

D

27) For upper-level executives, ________ is the major variable used for compensation incentives. A) Balanced Scorecard performance B) revenue C) net income D) stock price E) none of the above

D

29) What pay strategy requires employees or departments to establish performance targets, which, if exceeded, result in bonuses for all members? A) Profit sharing B) Bonus system C) Salary D) Gain sharing E) Hourly wage system

D

1) Which of the following is a management issue central to strategy implementation? A) Devising policies B) Revising reward and incentive plans C) Minimizing resistance to change D) Developing an effective human resources function E) All of the above

E

15) A divisional structure by product is most effective when A) special emphasis needs to be placed on specific products. B) an organization offers few products. C) an organization's products or services differ substantially. D) special emphasis needs to be placed on specific services. E) all of the above

E

19) Which term is primarily concerned with shareholder well-being rather than employee wellbeing? A) Benchmarking B) Reengineering C) Product redesign D) Process management E) Restructuring

E

2) Considerable time and effort should be devoted to assuring objectives are well conceived because they represent the basis for A) monitoring progress toward long-term objectives. B) establishing divisional priorities. C) allocating resources. D) evaluating managers. E) all of the above

E

20) Resistance to change can manifest itself through A) absenteeism. B) sabotaging production machines. C) filing unfounded grievances. D) unwillingness to cooperate. E) all of the above

E

3) Which of the following is NOT true about objectives? A) They should be communicated throughout the organization. B) They should have an appropriate time dimension. C) They should use terms like "maximize," "minimize," and "as soon as possible." D) They should be measurable. E) They should be consistent.

E

6) Which is NOT a characteristic of policies? A) let both employees and managers know what is expected of them B) provide a basis for management control C) allow coordination across organizational units D) reduce the amount of time managers spend making decisions E) represent the basis for allocating resource

E