Certified Building Official MM Management Module Study Guide

Employee costs in public and nonprofit organizations can be between _________ of expenses.

50% - 80%

What is referred to as " the building blocks of funds"?

Accounts

To comply with _________, employers should inform applicants of an application form or advertisement that the hiring process includes special selection procedures such as written testing, typing or interview.

Americans with Disabilities Act (ADA)

Competencies are observable and measurable behaviors of the incumbent in the performance of their job. _________ is a means of describing the job in terms of measurable, observable, and behavioral competencies that an employee doing that job must exhibit.

Competency-based modeling

CRM software systems are one of the most popular forms of receiving public feedback. What does CRM stand for?

Customer Relationship Management

One of the first steps to take during the preparation phase of a budget cycle is:

Develop a budget calendar.

________ is the use of technology to enhance and extend employees' abilities to work together regardless of their geographical proximity. It can include electronic messaging systems, electronic meeting systems, and online communities of learning organized by subject where employees can access interactive discussion areas and share training content, web links, and document-handling systems that allow interpersonal interactions.

Digital collaboration

_________ generally stipulates a date by which the city or county manager must submit a proposed budget.

Home rule charter

_________ are usually collected from developers and are used to pay for off-site improvements such as constructing new arterial roads, extending sewers and storm drainage lines, etc., serving the new development.

Impact fees

What is the report called that provides recommendations on improving internal controls, accounting procedures, data processing of financial activities, or cash management and investment, and that is usually provided by the auditor or an audit firm?

Management letter

Which form is maintained in the department office and is completed by a clerk at the counter or through telephone requests?

Request for inspection

What agency is charged with the marketing of the municipality and the recruitment of viable companies that make up the tax base such as owners of commercial real estate?

The chamber of commerce

Coordination between departments is often inadequate. _________ is a method that provides solutions to a fractured process.

The one-stop-shop process

_________ are statements that specify the desired KSAOCs that employees will possess at the end of training

Training objectives

Performance management, which integrates performance measures into the day-to-day operations of a program or department usually begins with the development of ___________.

a strategic plan

Each staff member should be encouraged to participate in creating _________, identifying professional goals and selecting the appropriate training programs.

an individual professional development program

In larger local governments, _________ oversees the network of policies and procedures that govern how financial data, and the assets they produce, are collected, processed and documented.

an internal auditor

In order to improve efficiency related to emails, turning off __________ is one method.

auto-notification sounds and popups

To facilitate the use of common terminology, the accounting department maintains a _________, which assigns a number to each fund, each department or agency account, and each object of expenditure.

chart of accounts

Holding pre-construction meetings with all stakeholders is an important part of a __________ in the construction process and in achieving safe buildings.

collaborative effort

One method of receiving feedback is working with local newspaper outlets to create a regular _________ allowing the building official to respond to questions posed by the public

column

There are three changing dynamics that assist in formulating strategies for the effective management of program functions and the delivery of services that meet the demands of the public. They are: keeping abreast of the changing environment; the needs of the public interest; and _________.

constraints faced by the community

Records retained by a building department can be both public and nonpublic. Further, they can be either temporary or permanent records. Files containing permanent records that have no present or future worth should be ________ .

continually purged

U.S. Secretary of State and former Chairman of the Joint Chiefs of Staff is well known for his 18 principles of leadership. Five have been identified as important to leadership within a regulatory agency. One of those states, "Never neglect _________. When everyone's mind is dulled or distracted, the leader must be doubly vigilant."

details

In a budget, there are two types of accounts: _________ and _________.

estimated revenues and appropriations

The building official is the _________ in charge of the building safety department. As such, they also serve as the voice and face of the department. It is incumbent on the building official to attend regular stakeholder association meetings such as the local home builders, building owners and managers, AIA, etc., in order to receive feedback and have a positive flow of communication.

executive official

Rewards that come from salary and benefits or status that an employee receives for being employed are called _________.

extrinsic rewards

Accounting information is much more standardized due to __________ as adopted by the Governmental Accounting Standards Board.

generally accepted accounting principles

Education of the general public in the need for and validity of codes is the greatest weapon against ________ the code enforcement process

ignorance of

One indication of poor time management on the part of an inspector is that the ___________.

inspector's efficiency is less than peers

The challenge in any department seems to be managing _________, such as personal appearance, manners and communication skills.

intangible qualities

Every financial transaction is recorded into an account then aggregated into _________ reports.

interim financial

Regardless of the high degree of professionalism attained by members of the building department in its conduct of things scientific and technical, it will be judged more critically on ____________.

its ability to relate to those they come in contact with

Often the information obtained from a _________ is used to develop a job description and its job specifications.

job analysis

To compute driving time, it is necessary to develop _________ submitted by field personnel.

mileage sheets

Psychologists call the "will to work" _________.

motivation

When recruiting externally of the organization, state, local and nonprofit agencies use the _________ when critical skills are in short supply locally

national labor market

One of the negative aspects of using a standard plan check is that it becomes _________.

obsolete when a new code edition is adopted.

A supervisor should always end a performance review meeting _________.

on a positive and friendly note

Code education begins at the highest levels of the organization through policies and __________ of the building department, which may include public presentations to interested groups.

outreach efforts

The best attitude for members of the building safety department to adopt when dealing with a member of the public is _________.

patience

For staff members who hold the appropriate certifications, professional training followed by _______ typically provides an adequate level of initial training

peer mentoring

Authority for code enforcement is based on _________ granted by the U.S. Constitution.

police power

Open records that have to be made available to the public upon request usually involve any part of an organization that uses or is supported by the use of _________.

public funds

Television, radio, newspapers and the internet all help shape ___________.

public opinion

Records that cease to be of any value and are destroyed are referred to as _________.

purification of files

Performance measures and indicators are used to determine the __________ and __________ of the staff's work activities.

quality, quantity

Building Permit Fees are considered to be a ________.

regulatory fee

Human resources knowledge systems support analysis activities related to job design, training and the modeling of employee career paths and _________.

reporting relationships

Equipment replacement and building improvements are usually funded from _________.

reserve funds

The line-item budget collects and reports information on _________ used in the production of government goods and services

resources

To evaluate the effectiveness of strategic human resources management audits, benchmarking and _________ can be used.

return on investment analysis

Utilization of "workload units" is a complex, time-consuming and costly process. A simpler but less accurate method for determining staff requirements is to use the information provided in _________.

revenue fees

When making ethical decisions, one measure consists of asking yourself how you feel inside about the decision, i.e., Am I nervous? Am I losing sleep over this decision? Am I worried someone will find out? This type of questioning is called ____________.

the Butterfly test

Whose responsibility is it to acquaint the political body with the purpose of the building department and the need to refrain from becoming involved in the daily operations of the building department?

the building official

Many municipalities require each of their various departments to submit an annual recapitulation of their activities. These annual reports have value to the building official in that problems can be brought directly to _______.

the legislative body

When determining the amount of time available for inspection, areas of concern include: the total number of working days available; amount of time spent in the office, including time devoted to training; and _________.

travel time

One attribute that a field inspector should possess is problem solving skills. Both the IBC and IRC contain sections that allow for the approval of alternatives to gain code compliance. One of the best tools available to an inspector in approving alternative materials and methods is _____________.

utilizing ICC Evaluation Service Reports

All code professionals, regardless of the length of time on the job, require ongoing training opportunities to maintain a knowledge level consistent with changing technologies, to expand their skills and to increase their ________ to the department

value

If a written record is found to be in error after the project has been completed, the administrative authority may consider _________.

writing a "Memo to the Record"