Ch 04 SmartBook

Which of the following are true if an organization's structure is based on function? (Check all that apply.)

-Workers tend to have low authority. -Workers work alone on specialized tasks.

During work flow analysis, an organization's planners need to analyze ___.

-how many workers will be needed -the inputs required for the work processes -what work processes need to be used

Why do companies perform a work-flow analysis?

-to determine what skills are needed by employees in order to create an output -to determine what tasks need to be performed to create an output

A schedule in which full-time employees complete their weekly hours in fewer than five days is called a ___________ workweek.

Blank 1: compressed

What process is considered the building block of human resource management?

analyzing jobs

Chi-Ling thought it would be best to put Connor in charge of making decisions for the accounting team and Manami in charge of making decisions for the marketing group. Which aspect of analyzing teamwork is Chi-Ling using?

authority differentiation

Which of the following accurately describes KSAOs?

characteristics of people

A(n) ______ is an area of personal capability that enables employees to perform their work successfully.

competency

Which of the following do managers create in order to describe the competencies associated with an entire occupation, organization, job family, or a specific job?

competency models

When creating a job description, a human resource manager should include TDRs, which stands for the tasks, duties, and ______ a particular job entails.

responsibilities

Nishi works at an assembly plant. On Monday and Tuesday, she packs boxes, on Wednesday she labels boxes, and on Thursday and Friday she loads boxes on the truck. Nishi's job is an example of job ______.

rotation

Which method traditionally seeks the "one best way" to perform a job through the use of time-and-motion studies?

scientific method

A ______ work team has authority for an entire work process or segment.

self-managing

In analyzing teamwork, what is the term that describes the degree to which team members have specialized knowledge?

skill differentiation

KSAOs are important when hiring someone for a job because they refer to the knowledge, ______, abilities, and other characteristics that an individual needs to have to perform the job.

skills

Match the human resource program with the information gathered from a job analysis. Career planning Job evaluation Performance appraisal Selection

Career planning- Job analysis helps those in charge to know the skill requirements of various jobs in order to guide individuals into jobs in which they will succeed. Job evaluation- Job analysis helps in assessing the relative dollar value of each job to the organization in order to set up fair pay structures. Performance appraisal- Job analysis helps to identify the behaviors and results associated with effective performance. Selection- To identify the most qualified applicants for various positions, decision makers need to know what tasks the individuals must perform, as well as the necessary knowledge, skills, and abilities.

Jobs that involve teamwork tend to require an organizational structure based on which of the following?

Divisions

What two tasks do self-managing work teams typically perform?

Hire team members Schedule work

What are some ways to simplify the mental demands of an employee's job? Check all that apply.

Install adequate lighting. Provide clear instructions. Minimize information.

How does work flow design assist managers?

It helps them assess the tasks needed to make a product or provide a service.

LaToya was told by her manager that she could now authorize product returns without consulting him first. What is this an example of?

Job enrichment

What is the standardized job analysis survey that contains questions about work behaviors, work conditions, and job characteristics that apply to a wide variety of jobs?

Position Analysis Questionnaire

What is the drawback of using information for analyzing jobs from people who currently hold that position?

They tend to exaggerate what they do to appear more valuable to the organization.

A job ______ is a list of the tasks, duties, and responsibilities that a particular job entails.

description

While her manager gets to the office by 7:00 a.m., Devin arrives at 9:00 a.m. after dropping off her children at school. It is company policy that employees can create their own hours as long as they are in the office between 10:00 and 2:00 each day and put in 40 hours each week. This work schedule is an example of ______.

flextime

Which of the following is not a characteristic addressed by Hackman and Oldham's Job Characteristics Model?

frustration

The process of job analysis focuses on work tasks and outcomes, while competency models focus on

how people work.

The study of jobs to find the simplest way to structure work in order to maximize efficiency is called ______ engineering.

industrial

A single worker at the ice cream production plant used to fill the container, put the lid on the container, seal the container, and then place it in the packing box. Today the process is not as complex because the assembly line has been designed for two workers to get the job done at an even faster rate. Structuring the assembly line to maximize efficiency is an example of which of the following?

industrial engineering

True or false: In general, analysts agree that in the near future, most human workers will be replaced by new technology such as artificial intelligence and robotics.

False

During the summer, Heather's office works four 10-hour days so that they can take Friday off. This is an example of a ______ workweek.

compressed

The process of defining how work will be done and what tasks will be needed in a given job is called job ______.

design

One major trend in job analysis is related to which of the following?

determining which jobs are better suited for humans versus computers

Competency models can be useful for which of the following HR practices? (Select all that apply.)

development selection recruiting training

What word best represents the goal of the scientific method?

efficiency

The concept of broadening the types of tasks performed in a job is called job __.

enlargement

Job ______ occurs when employees are given more decision-making authority in their jobs.

enrichment

The facilities manager at the warehouse requested that the height of the assembly line be raised by eight inches to make it more comfortable for the workers. Many of the workers had been complaining of back pain because the line was too low. This demonstrates the importance of ______ in the workplace.

ergonomics

What is the interface between an individual's physical self and the characteristics of the physical work environment?

ergonomics

Job ______ refers to enlarging jobs by combining several relatively simple jobs to form a job with a wider range of tasks.

extension

True or false: In terms of work-flow analysis, work output refers to physical objects but not intangible services.

false

True or false: Technology has reduced job demands and errors in all work situations.

false

What is the scheduling policy that allows full-time employees to start and end their workday at any time within the stated guidelines of the organization?

flextime

To design jobs effectively, one must fully understand the job itself and ______.

its place in a work unit's work flow process

What is the name of the process of obtaining detailed information about specific jobs?

job analysis

What tool helps an organization match the appropriate people with the appropriate jobs for them?

job analysis

Trevor's boss told him that he would now also be responsible for answering the phones and filing correspondence in addition to the tasks he already did. This provided Trevor with an even wider range of tasks and is an example of ______.

job extension

Employees moving among several jobs on a company production line demonstrates which of the following?

job rotation

A work option in which two part-time employees perform the tasks of a single job is called ______.

job sharing

Marcus and Felicia teach a fifth-grade class together. Marcus teaches all morning classes, and Felicia teaches in the afternoon. This working arrangement is an example of ______.

job sharing

A list of the knowledge, skills, abilities, and other characteristics an individual must have to perform a particular job is called a _____.

job specification

What identifies the qualities or requirements an individual who is applying for a job must possess?

job specification

Which are benefits for an employer that allows telecommuting? (Select all that apply)

less need for office space greater flexibility for employees with special needs or life situations supports a corporate social responsibility strategy

Telework is easiest to implement for which jobs? (Select all that apply)

managerial professional sales

Which of the following are outputs?

online banking car battery restaurant meal

Match the organizational structure with the characteristics that best describe it. structure based on function structure based on teamwork structure designed to empower employees

structure designed to empower employees- requires a structure and jobs that enable broad responsibility rather than performing a narrowly defined function structure based on function- workers tend to have low authority and work alone at highly specialized jobs structure based on teamwork- this requires a structure based on divisions other than functions

Who does the Fleishman Job Analysis System use to evaluate a job in terms of the abilities required to perform the job?

subject-matter experts

According to research, who may be the most accurate when reporting information about job tasks?

supervisors

What term is used to describe employees who don't work at a centrally located office but instead work out of their homes or another space?

telework

What is the purpose of the Position Analysis Questionnaire (PAQ)?

to compile detailed descriptions of specific jobs

What is the purpose of the Fleishman Job Analysis System?

to determine what abilities are required to perform a specific job

What is one objective of broadening the types of tasks (known as enlargement) performed in a job?

to make jobs less repetitive

By performing a(n) ______, an organization determines the raw input, equipment, and human resources needed to produce an output.

work flow analysis

The process of analyzing the tasks necessary for the production of a product or service is called ______.

work flow design

What is the term for the activities that the members of a work team use to produce a specific output?

work processes

Dana works out of her home instead of at the central office. This demonstrates the idea of ____________, or telecommuting.

Blank 1: telework or teleworking

Match the characteristic of the Job Characteristics Model to its correct definition. Task identity Task significance Autonomy Feedback Skill variety

Task identity- The degree to which a job requires completing a "whole" piece of work from beginning to end Task significance - The extent to which the job has an important impact on the lives of other people Autonomy - The degree to which the job allows an individual to make decisions about the way the work will be carried out Feedback - The extent to which a person receives clear information about performance effectiveness from the work itself Skill variety - The extent to which a job requires a variety of skills to carry out the tasks involved.