Ch 1

operational excellence.

Maximizing the efficiency of the manufacturing or product development process to minimize costs is referred to as

Asking for a raise

Which of the following is NOT a dysfunctional behavior?

Developing incentives to use fewer employees

Which of the following is NOT a facet of human resource management?

1) Starbucks decides against opening any kind of store location other than a coffee shop. 4) Harley Davidson decides that it will only manufacture motorcycles, not cars or other types of vehicles 5) Dunkin' Donuts decides to focus on selling donuts rather than a variety of baked goods

Which of the following is an example of a company employing a specialization strategy? Select as many as apply.

Hawthorne

The __________ effect occurs when people improve some aspect of their behavior or performance because they know that they are being assessed.

scientific

The __________ method relies on systematic studies that identify and replicate a result using a variety of methods, samples, and settings.

quit their jobs.

Turnover occurs when people

1) Keep expenses as low as possible 2) Rely heavily on low-wage employees 3) Automate as many jobs as possible 4) Keep prices as low as possible

Walmart is famous for exemplifying the cost leadership strategy. Which of the following is Walmart likely to do? Select as many as apply.

Hypothesis

What is the term for a written prediction specifying expected relationships between certain variables?

human factors and psychology

After World War I, attention shifted away from scientific management to understanding the role of __________ in organizations.

an entrepreneurial mindset

An organization with a product innovation competitive advantage would likely seek a core workforce of research and development employees who have

an entrepreneurial mindset.

An organization with a product innovation competitive advantage would likely seek a core workforce of research and development employees who have

Should I seek a promotion with a competing firm?

Decades of research have reinforced some of what many people intuitively believe about organizational behavior (OB) and identified common misunderstandings. Which of the following questions could NOT be answered as a result of this research into OB?

system, worker

Deming felt that when things go wrong, there is a 94 percent chance that the __________ rather than the __________ is the cause.

plan-do-check-act

Deming's __________ cycle of continuous improvement promoted the adoption of fourteen principles to make any organization efficient and capable of solving almost any problem.

help you to improve your technical skills.

Investing now in developing your organizational behavior (OB) skills will do all of the following EXCEPT

Scientific management achieved which of the following?

It increased productivity.

talent

Most service-quality experts say that __________ is the most critical element in building a customer-oriented company.

innovation

Organizations pursuing a differentiation strategy often try to develop a competitive advantage based on product

Situational

Seline runs a small company that sells medical software. She has devised a process by which her company is able to develop new versions of the software relatively quickly and with almost no bugs. However, Seline believes that the success of this process hinges on her company's unique makeup and the type of product it produces; she does not believe that most software companies could use her process to any great effect. Seline's views embody which of the following perspectives?

1) Figuring out which of two mutually exclusive market opportunities to pursue 3) Determining which of three CEO candidates has the vision that is most compatible with the needs of the company 4) Deciding whether to undertake a risky acquisition 5) Coming up with a new product idea that will help your organization dominate a competitive market

Which of the following is an example of a conceptual skill? Select as many as apply.

Figuring out why the number of quality applicants to a five-star restaurant is decreasing

Which of the following is an example of a diagnostic skill? Select as many as apply.

Ensuring that a piece of medical software is in compliance with HIPAA regulations

Which of the following is an example of a technical skill? Select as many as apply.

Persuading an employee to take on additional work during a busy shift

Which of the following is an example of an interpersonal skill? Select as many as apply.

Growth

Which of the following strategies focuses on company expansion, either organically or through acquisitions?

Organizational citizenship

Which of the following terms refers to discretionary behaviors that benefit the organization but are not formally rewarded or required?

Scientific

__________ management is based on the belief that productivity is maximized when organizations are rationalized with precise sets of instructions based on time-and-motion studies.