Ch 1 - World of Innovative Management

Employees do a better job of selling when they are happy at work. You make sure that you check in with employees frequently, addressing any of their concerns as soon as they arise. a. classical management b. humanistic management c. management science

B

External control and the threat of punishment are not the only means for bringing about effort toward organizational objectives. A person will exercise self-direction and self-control in the service of objectives to which he or she is committed. a. Theory X b. Theory Y

B

Here, Jack is yelling at Samantha because she was late last week. Unfortunately, the whole office can hear. Now Samantha is not only upset, but also angry and planning to go to Human Resources to file a complaint against Jack. In this case, Jack's _____ skills failed. a. human b. conceptual c. technical

A

In total quality management, kaizen is another term for: a. continuous improvement b. benchmarking c. customer focus d. employee involvement

A

"Try reorganizing your company. Make sure that all of the employees who are doing one kind of work report to the same manager. When companies have unity of direction, they are more efficient." a. administrative principles b. scientific management c. bureaucratic management

A

A guest lecturer in a management class holds the _____ when she says that no management technique works in all situations but similar responses can be applied to common problems. a. the contingency view b. a systems thinking perspective c. a synergistic viewpoint d. the total quality management (TQM) perspective

A

Author Simon Rick spends time every day reading. He says, "I try to read about subjects that I'm interested in, and that usually helps me come up with ideas for stories and characters and jokes." a. planning b. organizing c. leading d. controlling

A

Becoming a manager means a profound transformation in the way people think of themselves, called personal ______ , which includes letting go of deeply held attitudes and habits and learning new ways of thinking. a. identity b. development c. achievements

A

Companies as varied as IBM, H & M, and Tiffany use tools like Hootsuite to manage the way they post and consume content across multiple Internet platforms to interface efficiently with customers, employees, and other stakeholders a. social media b. customer relationship management (CRM) c. supply chain management

A

Emerging shortly after World War II, ____ uses sophisticated mathematical modeling tools to solve management problems, especially those involving operations. a. management science b. the humanistic perspective c. the classical perspective

A

His concept of the "informal organization" suggests that cliques and other social groups can affect employee behavior. a. Chester Bernard b. Douglas McGregor c. Abraham Maslow d. Elton Mayo

A

People in the engineering, marketing, and operations departments were angry at each other, and to stop the finger-pointing, the CEO had to use her _____ skills. a. human b. conceptual c. technical

A

The CFO of the organization creates a short video that is emailed to employees. The video details the company's earnings for the last quarter. a. informational b. interpersonal c. decisional

A

The average human being has an inherent dislike of work and will avoid it if possible. a. Theory X b. Theory Y

A

The financial meltdown of 2008 was in part due to quants Correct , demonstrating the dangers of relying too heavily on the quantitative techniques of scientific management. a. quants b. the informal organization c. the Hawthorne affect

A

Today's managers are ____ of customer relationship management as a management concept. a. more aware b. less aware

A

Watching your employees, you notice that Rebecca is the best. Every time customers come into the store, Rebecca smiles and greets them. You train all your employees to smile at people when they come into the store. a. classical management b. humanistic management c. management science

A

"Have you looked carefully at your workers' movements? If you break each worker's job down into the smallest possible task, you can redesign the job to use fewer motions and make it more efficient." a. administrative principles b. scientific management c. bureaucratic management

B

A construction project manager from Iron Horse Construction uses a team of experts to design the development of a new property on the top of a very steep ridge. The team includes geotechnical consultants, erosion control specialists, and contractors. a. planning b. organizing c. leading d. controlling

B

After a series of layoffs, the CEO meets with employees to explain how the company plans to move forward and to ease their concerns. a. informational b. interpersonal c. decisional

B

An organization has distinct elements, and these elements interact in ever-changing ways. ______ is the ability to analyze both the elements and their interactions. a. contingency view b. systems thinking c. total quality management (TQM)

B

Championed by Henri Fayol in the early 20th century, the administrative principles Correct delineates the management functions of planning, organizing, commanding, coordinating, and controlling. a. bureaucratic organization b. administrative principles c. scientific management

B

In your first day as a driver for Road-O-Rama Freight, you realize that something just isn't right. Trucks go out half full, and drivers often get the wrong addresses so freight doesn't arrive at its destination. When telling a friend about your new job, how would you describe this company's operations? a. effective but not efficient b. neither effective nor efficient c. efficient but not effective d. both effective and efficient

B

Millennials (workers who were born from roughly 1982 to 2002) have different values than members of previous generations. They are especially motivated by managers who are friendly and give them lots of feedback. They also want opportunities to learn new skills and be entrepreneurial. This is an example of a(n) _____ change that impacts how managers can best achieve organizational objectives. a. economic b. social c. political

B

Oracle states that its software breaks down internal organizational silos to "deliver a seamless customer experience across marketing, sales, commerce, service, social, and configure, price, and quote (CPQ)." a. social media b. customer relationship management (CRM) c. supply chain management

B

The activities that managers like the ____ include controlling subordinates, handling paperwork, and managing time pressures. a. most b. least

B

This individual used Maslow's work as the basis for his own work defining two different types of managers. a. Chester Bernard b. Douglas McGregor c. Abraham Maslow d. Elton Mayo

B

Today's managers are ____ of reengineering as a management concept. a. more aware b. less aware

B

W.R. Grace recently exited one of the longest bankruptcies in history. W.R. Grace was founded in 1854, but now CEO Frank Festa is looking to the future. Why should he reflect on the history of management? a. studying others' mistakes will allow him to credibly congratulate his managers for not repeating them. b. he can learn from past successes so as to repeat them if circumstances are similar. c. he can avoid repeating approaches to management that have been tried in the past, since they will not be relevant to current conditions.

B

"Have you assigned responsibilities to a particular job, rather than to an individual? Companies operate more effectively when tasks are associated with positions and when those positions are organized in a hierarchy of authority." a. administrative principles b. scientific management c. bureaucratic management

C

Based on theories from psychology, sociology, anthropology, and economics, the behavioral sciences approach Correct conducts scientific studies of human behavior to prescribe new management techniques. a. human relations movement b. human resources perspective c. behavioral sciences approach

C

Gary Kelly, CEO of Southwest Airlines, talks to a group of reservation agents to acknowledge their contributions to the company's success. a. planning b. organizing c. leading d. controlling

C

Management in a small business is ____ important as management in a large organization. a. less b. more c. equally as d. not nearly as

C

The Vice President of Human Resources meets with two employees who had a physical altercation last week. a. informational b. interpersonal c. decisional

C

To improve speed to market and eliminate waste, Kimberly Clark Australia (KCA) built highly automated central distribution systems in Sydney and Millicent, Australia, and high-velocity regional distribution centers in Sydney and Adelaide. It also renovated existing facilities. a. social media b. customer relationship management (CRM) c. supply chain management

C

Which of the management theorists attending the dinner was known as "the father of scientific management"? a. Abraham Maslow b. Henry Gantt c. Frederick Taylor d. Frank Gilbreth

C

You measure sales over time and realize that the months of July, August, and September are particularly slow. As a result, you ask two of your sales clerks if they would be willing to work part-time during those months. a. classical management b. humanistic management c. management science

C

At Harley-Davidson, the workers who assemble motorcycles are allowed to stop the production line at any time to address a problem. In total quality management, giving workers a say in making quality decisions is an example of ________ process. a. statistical control b. benchmarking c. customer focus d. employee involvement

D

Dow Chemical CEO, Andrew Liveris, checks financial reports to see whether Dow has met its financial goals for the quarter. a. planning b. organizing c. leading d. controlling

D

The skills that Jack is failing to use are important for: a. first level managers b. senior level managers c. first-line managers d. all managers

D

To achieve greater ______ , your dad decides to mount speakers around the backyard so people can listen to music streaming from his Rhapsody account. This will be less expensive than hiring a live band. a. effectiveness b. performance c. organization d. efficiency

D

Today's workplace is changing. Managers are less likely to adopt a ______ leadership style. Now managers are more likely to create a ______ work environment. a. empowering; rigid b. command and control; rigid c. empowering; flexible d. command and control; flexible

D