Ch 10
5
A team has 10 communication channels between its various members. Using the formula number of communication channels = n (n-1)/2, where n is the number of people in the team, the team has _____ members.
wiki
A(n) _____ is a Web site that enables anyone who accesses it to contribute or modify Web page content.
facial expression
According to research by Albert Mehrabian, which of the following is NOT a way that information is communicated in a face-to-face interaction?
According to the guidelines provided by Practical Communications, Inc., a(n) _____ is a medium that is "excellent" for encouraging creative thinking.
meeting
According to the guidelines provided by Practical Communications, Inc., a(n) _____ is the most appropriate medium for giving complex instructions.
meeting
According to the guidelines provided by Practical Communications, Inc., a(n) _____ is the most inappropriate medium for addressing negative behavior.
blogs
An example of pull communication is _____.
voice mails
An example of push communication is _____.
Call Phil in for a private meeting to appreciate his work.
As a manager, you want to praise a team member, Phil, for doing a good job on a particular project. However, you know that Phil tends to be an introvert. Which of the following communication methods would Phil be most comfortable with?
increases, increases
As the number of people involved in a project _____, the complexity of communications _____.
communicating routine information.
E-mail communication is most suited for:
executing
Managing communications is part of the _____ process of the project communication management.
subject
The _____ line for any e-mail messages you write should clearly state the intention of the e-mail.
n (n-1)/2
The formula to determine the number of communication channels is _____, where n is the number of people involved.
lessons-learned report
The items discussed in a(n) _____ include reflections on whether project goals were met, whether the project was successful or not, the causes of variances on the project, the reasoning behind corrective actions chosen, the use of different project management tools and techniques, and personal words of wisdom based on team members' experiences.
planning communications
The output of the _____ process is a communications management plan.
10
Using the formula for calculating the number of communication channels, how many channels would five people require?
1
Using the formula for calculating the number of communication channels, how many channels would two people require?
Meetings
Which of the following communication methods would be most appropriate for assessing the commitment of project stakeholders?
If the entire message can fit in the subject line, put it there.
Which of the following is a guideline that project managers should follow when communicating with their teams through e-mail?
Information is sent to recipients without their request.
Which of the following is true of push communication?
Short face-to-face meetings
Which of the following methods of communication is likely to be most effective for conveying sensitive or important information?
How much more money will be needed to complete the project?
Which of the following questions is typically addressed by a project forecast?
Progress reports
____ describe what the project team has accomplished during a certain period.
Status reports
____ describe where the project stands at a specific point in time.
Forecasts
____ predict future project status and progress based on past information and trends.
Status reports
_____ address where the project stands in terms of meeting scope, time, and cost goals.
Project archives
_____ are a complete set of organized project records that provide an accurate history of the project.
Planning communications
_____ involves determining the information and communications needs of the stakeholders.
