Ch 11
64. Another name for span of management is span of
control
72. Which of these is associated with a smaller span of management?
subordinates who are widely dispersed
90. Decentralization is NOT usually pursued
when the home office wants to maintain control
6. Which of the following statements describes specialization?
with specialization, workers are more likely to be absent
85. In theory, delegation from a manager to a subordinate consists of
assigning responsibility, granting authority, and creating accountability
95. What would most likely cause an organization to decentralize?
a dynamic or complex environment
68. A wide span of management produces
a flat organization
20. ____, as an alternative to specialization, has the disadvantages of raising training costs, unions arguing for more pay for doing more tasks, and worker boredom setting in.
job enlargement
62. Which of the following refers to the number of subordinates who report directly to a given manager?
span of management
4. Job ____ refers to the degree to which the organization's overall task is broken down and divided into smaller component parts.
specialization
8. The starting point for all job design activities is determining the level of desired
specialization
35. Teachers at South Elementary School are allowed to pair up and teach a class twice as large as others. This allows the teachers to specialize in the subjects they most enjoy. This is an example of
work teams
2. Which of the following is NOT a part of the organizational structure?
decision making
78. The opposite of micromanaging is
delegation
82. A pastor at a large church shares responsibilities with a student ministries coordinator. This is an example of
delegation
83. The program in which student teachers enter the classroom and take over some of the workload from the classroom teacher in order to learn more about what being a teacher entails is similar to the management practice of
delegation
3. ____ is the determination of an individual's work-related responsibilities.
job design
30. Rose Marie's boss tells her what to do, not how to do it. Which of the following statements is TRUE?
Rose Marie apparently has a high degree of autonomy in her job
52. Which of the following statements does NOT describe an advantage of product departmentalization?
administrative costs are lower
55. Which of the following is a common disadvantage inherent in product, customer, and location departmentalization?
administrative costs tend to rise due to an increase in the size of staff
1. Organizing
all of these choices
43. Which of the following statements describes an advantage of functional departmentalization?
all of these choices
69. The advantages of a flat organization include
all of these choices
7. Which of the following statements are accurate about job specialization?
all of these choices
73. Which of the following factors influences the effectiveness of the span of management?
all of these choices
80. Delegation enables managers to
all of these choices
92. ____ is the systematic retention of power and decision-making authority by top management.
centralization
93. Girl Scout leader volunteers attend monthly leader meetings to learn about changes in rules and procedures. This is an example of
centralization
89. An organization is ____ when power and control are kept at the top levels of management.
centralized
60. The term ____ suggests that there must be a clear and unbroken line of authority and responsibility from the lowest to the highest position.
chain of command
61. ____ is defined as clear and distinct lines of authority among all positions in an organization.
chain of command
84. Effective delegation incorporates all the following steps EXCEPT
closely supervising the subordinate following the delegation
39. All of the following are bases for departmentalization EXCEPT
competition
88. ____ results from maximum delegation throughout the organization.
decentralization
94. ____ is the systematic distribution of power and authority to middle and lower-level managers throughout the organization.
decentralization
67. Graicunas quantified three kinds of interactions with subordinates. They are
direct, cross, and group
97. The primary reason for coordination in organizations is
due to the interdependence of work units and groups
9. Which of the following statements describes an advantage of job specialization?
employees become experts
79. The primary reason for delegation is to
enable managers to get more work done
27. Job ____ requires that autonomy be part of the job.
enrichment
34. The extent to which workers know how well they are doing in their jobs is called
feedback
21. With job enrichment, workers can ____. This does not occur with job enlargement.
find their authority and responsibility
66. Yoshiko is the manager of the accounting department. She has an assistant manager who reports to her. Four supervisors also report to her from other divisions. The supervisors have three subordinates each. Yoshiko has a span of management of
five
41. Which of the following is the MOST commonly used basis for departmentalization, especially among small businesses?
function
18. One of the common complaints of special education teachers is that they are not allowed to teach because of all the paperwork they are required to fill out and keep current. They once only had to teach, but now they have so many other duties that they don't feel they are doing anything well. In this case, ____ did not produce satisfied workers.
job enlargement
19. Invacare modified the wheelchair assembly process so that workers assemble the entire wheelchair rather than simply adding one or two pieces as is normal on most assembly lines. This is an example of
job enlargement
70. Which of the following is an advantage of tall organizations?
less administrative and supervisory responsibility for managers
57. An appropriate basis of departmentalization for multinational companies is
location
48. Product departmentalization has the disadvantages that ____ and administrative cost is increased.
managers often fail to focus on what is good for the organization as a whole
53. Procter & Gamble is departmentalized, in part, on the basis of product. Which of the following characteristics would you expect to find at Procter & Gamble?
more effective evaluation of the performance of individual products or product groups than with functional departmentalization
65. If a manager has only a few subordinates, she has a span of management that is
narrow
63. Span of management is the
number of subordinates reporting to a particular managers
98. When departments or units operate with little interaction, and the profits and losses are simply added together, the units operate with ____ interdependence.
pooled
51. GM has a division for GMC trucks and one for Buicks, Oldsmobiles, and Cadillacs. This is an example of ____ departmentalization.
product
54. Sears has departments for clothing, tools, jewelry, and home goods. This is an example of departmentalization by
product
100. At BMW the marketing department helps develop sales forecast for the operations managers, who give availability information to dealerships. When dealerships have a specific order, they send it to operations. What level of interdependence does this example represent?
reciprocal
13. Workers in a McDonald's are trained to cook, clean, fill drinks, take orders, and fill orders. During a shift they work each job for one hour. This is an example of job
rotation
14. Life guards at a public pool change positions every thirty minutes. They use job ____.
rotation
23. Mihee is in nursing school. Part of her practical experience is to spend a few weeks in each department of the hospital. The school is using job ____ as a training technique.
rotation
59. Insurance claim clerks handle cases based on policy number. What basis of departmentalization does this represent?
sequence
99. At Cornercopia plant nursery, customers place orders and arrange payment and delivery. The order is sent to the delivery department with where and when delivery is expected. What level of interdependence does this example represent?
sequential
76. Tammy is trying to decide how many subordinates to assign to a first-line supervisor. The subordinates are well qualified and all working on very similar tasks. Also, they are all located in one small area of the plant. On the other hand, the supervisor in question has a large quantity of paperwork to do each day. What should Tammy do?
she should use a broad span of control
33. Managers plan, control, organize, and lead. They need good people abilities as well as analytical abilities. A manager's job has
skill variety
32. The phrase "A mothers work is never done," identifies the lack of ____ mothers have.
task identity
36. Air traffic controllers must focus on every task at hand. They know many people's lives are counting on them. They have
task significance
91. When managers delegate responsibility and grant authority to their subordinates
the are still ultimately responsible for the results
16. Which of the following statements describes a characteristic of job rotation?
the jobs themselves remain the same
71. In Organization A, three people are assigned to each supervisor. In Organization B, six people are assigned to each supervisor. Assuming that the number of people in both organizations is the same, which of the following relationships exists?
the span of management in Organization A than in Organization B
47. The night shift at a plant is an example of which departmentalization?
time
58. Plastic Polymers has employees working three different shifts. Based on this information, we can surmise that the employees are organized on the basis of
time
77. Sailaja manages a department with few standard procedures. Members are located in various parts of the state, but they are well connected electronically. The department performs tasks requiring a great deal of interaction between manager and subordinates. When structuring this department, what should she do to most effectively supervise its activities?
use a narrow span of control
50. In large organizations you would expect to find ____ departmentalization(s).
a combination of two or more
75. Giovanna is very competent. She works in a relatively predictable environment. All of his subordinates do the same activity with few problems. This situation would tend to call for
a wide span of management
38. ____ is the grouping of jobs into some logical arrangement.
departmentalization
87. Which of the following statements describes a barrier to effective delegation?
all of these choices
22. Which of the following is NOT an alternative to job specialization?
job delegation
96. ____ involves linking together the activities of the various parts of an organization to promote harmonious movement toward organizational goals.
coordination
56. Hospitals have sections devoted to senior citizens (geriatric wards), children (pediatric wards), cancer patients (oncology wards), heart patients (coronary units), etc. From this information alone, you would say that hospitals use ____ departmentalization.
customer
86. ____ deal with the distribution of authority.
decentralization and delegation
10. Army officers use an expression "not in my lane," which derives from the basic marksmanship function of establishing firing lanes for who fires at which targets. The idea is to spread people over the whole area so you do not miss anything and to prevent everyone from firing at the same target. This is an example of
departmentilization
81. When delegating, a supervisor should do all of the following EXCEPT
develop a control system
74. Which of the following factors does NOT influence the effectiveness of the span of management?
extent of job rotation used
40. A regional manufacturing operation has the following divisions: manufacturing, finance, human resources, marketing, and shipping/receiving. This is an example of ____ departmentalization.
functional
42. Go into most hospitals, and you will find a billing department, an x-ray department, an insurance claims department, and a pharmacy. These various departments indicate that most hospitals use a ____ basis for departmentalization.
functional
44. A municipal government has departments for construction, fire, first aid, schools, taxes, public works, and recreation. It ____ departmentalization.
functional
45. Which of the following methods of departmentalization groups jobs according to their involvement in the same or similar activities?
functional
49. ____ departmentalization has the advantage of reducing the number of skills a manager must possess.
functional
46. At Haldeman Ford dealership employees specialize in sales, service maintenance, customer service, and accounting. What form of departmentalization does Haldeman use?
funtional
29. Veronica has a high growth-need. She never wants to feel stagnant. She would like ____.
job characteristics
26. Ben is a music teacher at Manchester High School. He loves what he does and enjoys showing his students off. He marches them in parades and football half-time shows, even though it is not in his contract. Ben leaves Manchester High for a new job. His replacement is now expected to continue the parades and half-time shows. This is an example of
job enlargement
28. Although a pay increase would be useful when a change in job design is made, for which of the following would it be expected?
job enlargement
17. Susan is a joke writer for late night television. She used to receive the "setups" someone else wrote. Now she is included in writing the "setups." This is an example of
job enrichment
25. Carol worked in an office assigning, reviewing, and assessing projects. When her office was moved closer to the projects, she could walk outside to check on the projects. The ability to get fresh air in the middle of the day raised her job satisfaction significantly. This is an example of
job enrichment
31. The job characteristics approach to job design is a specific method for taking into account both the work system and employee preferences. It is similar to the more general ____ approach.
job enrichment
37. ____ are most alike in terms of the amount of authority and responsibility workers are given with each.
job enrichment and work teams
12. ____ can be used to balance with specialization.
job rotation
15. In which alternative to specialization does the job itself remain the same, which means satisfaction usually wanes quickly?
job rotation
24. ____ is defined as systematically moving employees from one job to another.
job rotation
11. Lawrence Burch is a tire handler for the Newman racing team. The pit crews in auto racing use
job specialization
5. Some companies now have a chief ethics officer. They usually have a legal background and are responsible for whistle-blowing, ethics training, financial statements review, and investigations. This is an example of ____.
job specialization
