CH 13

If a member of the group does not effectively contribute to JoJo Maman Bebe's success, but continues to be employed, the group may only reach the ________ stage of development.

forming

Members decide on their regular meeting days/times, rules about tardiness or non-attendance, and set expectations regarding how they will interact with one another.

Norming

Veronica thinks Yu-Chen is arrogant. Yu-Chen thinks Veronica is unprofessional. Forcing Veronica and Yu-Chen to work together could diminish both workers' well-being.

True

Which of the following is most important for the team leader to encourage during the storming stage of group development?

voicing of disagreements

Members get together to discuss what they have learned and to share memories.

Adjourning

Members of a group that are asking "What's next?" are in the performing stage of team development.

False

Members aren't very trusting of one another; they are spending time assessing what their contribution will be to this particular group as this is currently unclear.

Forming

Members of your 8-person team break off into smaller groups of 2 or 3 and work on their sub-groups' individual tasks.

Performing

Studies have shown that informal groups enhance innovation and productivity.

True

Members seem to be coming out of their shells, grouping into small alliances, and even arguing about the group's goals.

Storming

Assume Laura has a managing board that includes members from the JoJo Maman Bebe sales, operations, and finance departments. Based solely on this information, what type of team would this most likely be?

cross-functional

The sudden shift from in-person late-night TV production to virtual production caused a dramatic shift for production crews. Based on what you know about punctuated equilibrium, the time before COVID-19 would be characterized as ______ while COVID-19 caused ______.

equilibrium; abrupt change

The new, virtual environment of late-night TV production could cause taping delays if one part of the process was delayed due to glitches. For example, if writers had difficulty collaborating online, it could cause a delay in scripting, which would push back taping. What type of conflict could this result in?

intergroup

Assume that one of the production crew members is known for mediating conflict between different individuals or teams. This person would have the ______ role of ______.

maintenance; harmonizer

The overall debate between the interviewer and Laura centers around which of the following?

return on investment versus team satisfaction

In ________ teams, there is an expectation of increased productivity and quality of work life because employees are delegated greater authority and granted increased autonomy.

self-managed

Kendall frequently spots issues that will affect both her team in Sacramento and their counterparts in San Bernardino. Kendall plays a ________ role by setting meetings with both teams so they can work openly and coordinate smoothly.

task

Team composition reflects the collection of jobs, personalities, values, knowledge, experience, and skills of team members.

True

After three months of boot camp, the group of new Marines had learned many skills and developed lifelong friendships. The final week of boot camp, called Marine Week, signaled that this group had reached the ________ stage, and would soon be moving onto their next assignments.

adjourning

Late-night TV production requires efficient and collaborative processes. Producers source material, writers take the material and script the show, then video, audio, and makeup act to meet taping deadlines. Finally, editors ensure the show meets broadcast standards. Based on what you know about team effectiveness, this sequence of events requires

high team interdependence.

Laura mentions that employees will come back from tea break on time because they know it will let down their fellow work mates if they don't. What consideration in building a group into an effective team does this example most closely embody?

motivation through mutual accountability and interdependency

When the team executes the strategic plan, it is in which stage of development?

performing

Late Night with Seth Meyers showrunner Mike Shoemaker had a highly performing team that regressed to its more primitive days due to the challenges associated with COVID-19. Based on Tuckman's Five-Stage Model, Shoemaker's team most likely went from ______ to ______.

performing; storming

A(n) ________ could be a collection of five employees who are studying industry pay scales, with the goal of making recommendations for adjusting pay grades within their company.

team