CH 15 Printers and Multi-function print devices

1. How many impact printer types are there? 2. What are they?

1. 3 2. Daisy-wheel, Dot matrix, and Line

What should you clean the following internal printer parts with? 1. 3D printer nozzles and extruders 2. 3D printer rails and rods

1. 3D printers accumulate plastic debris in the nozzles or extruders. You can clean them with acetone and a razor or other sharp tool, but you might need to perform some disassembly to get to them. 2. In addition to cleaning, the rails and rods of 3D printers can seize up due to insufficient lubrication. After cleaning them, lubricate them with a drop or two of sewing machine oil.

1. What is a virtual printer? 2. What are a few typical outputs for a virtual printer?

1. A virtual printer is actually a piece of software. Virtual printers send output to a file, a software application, or a device other than a printer. 2. Print preview, PDF, XPS (XML Microsoft version of PDF), Image (JPEG, TIFF, GIF, PNG, or BMP), Print to file, Fax

If there are low memory errors, how would you rule out the following issues? 1. The memory setting on the printer driver is too low 2. Printer memory is being used for another complex print job 3. Not enough memory in the printer

1. By default the memory setting for some printer drivers is configured to the lowest possible setting. Use the printer's Device Options or Settings to increase the printer memory. 2. Wait for the first job to complete or interrupt it if your new print job takes priority. 3. If possible, upgrade the printer's memory. If you have an older printer where you can't upgrade the memory, you might want to consider purchasing a new printer.

If there is a backup in the print queue, how would you rule out the following issues? 1. Print job can't be interpreted by the printer or print server 2. Bi-directional printing is enabled but not supported by the printer 3. Corrupt or incorrect print driver

1. Causes it to lock. Delete the print job from the print queue. If you can't delete the job from the queue, stop and restart the print spooler service. 2. Turn off bi-directional printing. 3. Reinstall correct print driver.

If you are unable to install printer, what could be the solutions to these problems? 1. The print server or host computer has different OS or different OS version and it doesn't have the driver for your operating system available 2. Network and Sharing is not enabled 3. Firewall and/or anti-virus software preventing access

1. Check to see if your printer manufacturer provides a proprietary install kit. This kit will install the driver on your computer without verifying the physical presence of the printer. 2. Enable network sharing feature 3. Disable firewall and/or anti-virus software

What should you clean the following internal printer parts with? 1. Internal fans 2. Cartridge head of a laser printer 3. paper feed rollers

1. Clean internal fans with compressed air to blow out dust and debris. 2. Use an activated toner cloth to wipe the toner cartridge head of a laser printer. Toner cloth is specially designed to attract and catch toner particles that other cloths leave behind. 3. Use a cotton pad dipped in rubbing alcohol to wipe debris from the surface of paper feed rollers.

If you are printing black pages, what could be the solutions to these problems? 1. Debris is obstructing the laser beam 2. No transfer roller voltage 3.

1. Clean the inside of the printer and remove any debris from within the paper path. 2. Perform a half-way test. Determine if there is an image on the imaging drum. If there is an image on the drum, verify sure the transfer roller is installed and working. Without transfer roller voltage, the toner isn't pulled to the paper from the surface of the drum. Replace the transfer roller if necessary.

1. What colors are typically used in colored laser printer cartridges? 2. What problem can happen specifically with colored laser printers? 3. What do some colored laser printers use to apply all the colors to the drum in a single step?

1. Cyan, magenta, yellow, and black (CMYK) 2. Misalignments (called registration errors) between the application of different colors onto the drum can occur. This can cause color fringing, blurring, or streaking along the edges of the printed colors. 3. A transfer belt

If there is no image on the printer display, how would you begin ruling out the following issues? 1. Printer needs to be reset 2. Surge protector is preventing power from reaching the printer 3. The firmware needs to be updated 4. Display panel needs to be replaced

1. Cycle the power off, remove the power cord, wait 10 seconds, plug the power cord back in, and then power the printer on again. 2. Plug printer directly into a wall outlet. 3. Download and install firmware update from your printer manufacturer's Web site. 4. Hardware replacement of the display panel.

If the garbled characters on printed output, how would you rule out the following issues? 1. Incorrect or corrupt print driver 2. Loose or damaged data cable 3. Attempting to print a corrupt file

1. Download and reinstall the appropriate print driver for your specific print device and operating system. 2. Verify the data cable is securely connected. Try a different data cable. 3. Try printing smaller sections of document. For example, print individual pages to see if you can locate a specific problem in the file.

If unable to connect to the printer, how would you rule out the following issues? 1. Damaged or outdated print driver 2. Anti-virus or firewall software

1. Download and reinstall the print driver. 2. New installations or updates to anti-virus or firewall software can affect connections to networked or shared devices. Disable any anti-virus or security software to see if that fixes the printer connectivity problem.

1. What is the DOD method of inkjet printing? 2. What two techs can DOD use?

1. Drop on Demand. Its where the print driver software specifies which nozzles squirt small droplets of ink onto paper at speed of approximately 5,000 times a second. 2. Thermal and Piezo-electric

If printer access is denied, how would you rule out the following issues? 1. Network and Sharing is not enabled 2. Firewall is preventing access 3. Anti-virus software is preventing access

1. Enable the Network and Sharing feature. 2. Disable firewall software. 3. Disable anti-virus software.

If there is ghost images on a printed page, how would you rule out the following issues? 1. Incorrect paper 2. Build up of toner on the fuser rollers 3. Humidity

1. If the paper is too thick, glossy, or not designed for laser printing, ghosting can occur. 2. If available, run the cleaning utility included with the printer's software. If not available, physically clean the fuser rollers with a soft cloth and rubbing alcohol. 3. Lower the humidity in the location of the printer.

What should you clean the following internal printer parts with? 1. Corona wires 2. Thermal print heads 3. Inkjet nozzles

1. If your laser printer has accessible corona wires, clean them with a cotton swab dipped in rubbing alcohol. Be careful, since corona wires are thin and break easily with too much pressure. 2. Depending on the model, you can clean them with rubbing alcohol swabs, cleaning pens, cleaning cards, or thermal ribbons with print head cleaners. 3. You may be able to perform routine cleaning of inkjet nozzles with the printer's software utility, or you may be able to clean them physically with rubbing alcohol swabs.

How do you set up Google Cloud Print?

1. In Chrome, click the wrench icon or go to Advanced Options.The exact location depends on your browser version.In Windows, click Options > Under the Hood.In OS X, choose Preferences > Under the Hood. 2. In the Google Cloud Print section, click Sign in to Google Cloud Print.Signing into Google will enable the Cloud Print connector on your computer. 3. When the message box is displayed, click Finish printer registration.You receive a confirmation with a link called "Manage your printers." You can click on it to verify the printer is listed. Once the printer is registered with Google Cloud Print, you can print to it from any other Internet-enabled device where you are signed into your Google Chrome account.

1. When was 3D printing first created? 2. What is 3D printing also known as?

1. In the 70's 2. Additive manufacturing, since it uses an automated process to add source material to an object, building it from the ground up.

1. What type of printer is better for photos and graphic heavy images, inkjet or laser printers? 2. Which is more expensive to maintain?

1. Inkjet 2. Inkjet

If there are ink streaks on a printed page, how would you rule out the following issues? 1. Laser excess toner reservoir is full 2. Toner is low 3. Toner is depleted

1. On the toner cartridge, slide the small plastic strip back and forth to clear excess toner from the opening where the toner comes out. 2. Remove the toner cartridge, shake it from side to side, then reinsert it. 3. Replace the toner cartridge

If you are printing black pages, what could be the solutions to these problems? 1. No developing bias 2. Defective laser scanner cable

1. Perform a half-way test. Determine if there is an image on the imaging drum. If there isn't an image on the drum, clean the high-voltage power supply contacts. If this doesn't help, you might need to replace the high-voltage unit or the engine controller board. 2. Perform a half-way test. Determine if there is an image on the imaging drum. If there isn't an image on the drum, low-level signals exchanged between the laser/scanner assembly and the engine controller board could theoretically affect laser output. You might need to replace the laser/scanner cable assembly.

If there is faded print output on a printed page, how would you rule out the following issue? 1. Paper is wrong texture or thickness

1. Print on smooth paper or thinner stock.

If unable to connect to the printer, how would you rule out the following issues? 1. IP address of a network printer changed 2. The printer is in sleep mode and the computer can't wake it up

1. Remove and reinstall the printer to reestablish the connection with the printer at the new IP address. Tip: Use a static IP address for all network printers. 2. Go to the printer and manually wake it up using the on-board control panel.

If printer access is denied, how would you rule out the following issues? 1. Credentials were not saved properly when the printer was installed 2. The user doesn't have access 3. Print server or host computer does not have correct print drivers for client

1. Remove and then reinstall the printer, making sure to save credentials when prompted. 2. Add the user to the printer's access list. Verify the user is not a member of a group that is denied access to the printer. 3. Using Printer Management, install the correct drivers.

If you are unable to install printer, what could be the solutions to these problems? 1. Driver conflict 2. Print Spooler service isn't running 3. A service the Print Spooler depends on isn't running

1. Remove previous versions of the printer driver. You might have to do this manually from within the file system and, if in Windows, the Registry. 2. Start the print spooler service. Make sure it is set to automatic startup. 3. View the Print Spooler's dependencies and verify each is running. Start any that aren't running. Make sure the services are set to automatic startup.

If there is ghost images on a printed page, how would you rule out the following issues? 1. Drum failure 2. Fuser unit failure

1. Replace the imaging drum. 2. Replace the fuser unit

If the garbled characters on printed output, how would you rule out the following issues? 1. Virus or malware 2. Software issue 3. Operating system issue

1. Run virus and malware scanners. 2. Try printing from another software program or running a printer test page. If you've determined the problem is limited to one particular software, check the manufacturer's Website for a fix. 3. Look for a hotfix or patch from your operating system manufacturer.

If the paper isn't feeding correctly, how would you rule out the following issues? 1. Paper is loaded incorrectly 2. Paper feed roller belt is worn or damaged

1. Take the paper out of the paper tray. Realign the edges of the stack and reinsert in the tray. Make sure the stack of paper is not above the maximum load mark or below the minimum load mark. 2. Replace the belt.

1. What is thermal inkjet tech? 2. What is Piezo-Electric inkjet tech?

1. Tiny heating elements heat the ink to create a bubble. Pressure forces the bubble to burst and eject ink droplets onto the paper from the print head's 300-600 nozzles. 2. A current is applied to a Piezo crystal at the rear of the ink reservoir. The current causes it to flex and force a drop of ink out of the nozzle. This is an Epson's proprietary inkjet technology.

If the printer prints wrong color, how would you rule out the following issues? 1. Software issue 2. Print driver color setting is incorrect

1. Try printing from another software program or running a printer test page. If you've determined the problem is limited to one particular software, check the manufacturer's Website for a fix. 2. Refer to your printer manufacturer's documentation to adjust the print driver's color settings. For example, Epson printers use Color Control and sRGB print modes, Canon printers have Color Adjustment modes, and HP printers have a Color tab with available settings.

If you are printing black pages, what could be the solutions to these problems? 1. Separator pages is enabled 2. Incorrect paper size is selected 3. Clogged Inkjet 4. A cartridge is empty

1. Turn off the separator page feature in the printer's preferences. 2. Select the correct paper size in the printer's preferences. 3. Use the printer's software to clean the print heads. 4. Replace any empty cartridges. Many color printers won't allow you to print in B&W if a single color cartridge is empty. Usually the printer won't print, but sometimes it will feed the paper through without printing anything on it.

If the paper isn't feeding correctly, how would you rule out the following issues? 1. Dirty paper feed rollers 2. Debris is caught in paper path 2. Paper issue

1. Use a cotton pad dipped in rubbing alcohol to wipe any debris from the surface of the paper feed rollers. 2. Check paper path for paper jams, bits of paper, and other obstructions. Gently removing any jams or debris. 3. Verify paper isn't curled or creased

If the toner isn't fusing to a printed page, how would you rule out the following issues? 1. Incorrect paper 2. Printer is set to incorrect paper type 3. The fuser is not melting the toner 4. Build up of toner on the fuser rollers

1. Use a paper compatible with laser printers. 2. Set the printer's properties to the paper type being used. 3. Verify the fuser is heating. If it isn't, replace the fuser unit. 4. Clean fusing rollers either manually or with cleaning utility software if included.

If the printer prints wrong color, how would you rule out the following issues? 1. Clogged inkjet print heads 2. A color cartridge has run out 3. Loose or damaged data cable

1. Use the printer's software to clean the print heads. 2. Most printers give you an error and stop printing if a color cartridge runs out, but a few might keep attempting to print. Check the cartridges and replace any empty ones. 3. Verify the data cable is securely connected. Try a different data cable.

If there are ink streaks on a printed page, how would you rule out the following issues? 1. Clogged Inkjet heads 2. Misaligned Inkjet print heads 3. Laser drum unit no longer holding a negative charge

1. Use the printer's software to clean the print heads. 2. Use the printer's software to align or calibrate the print heads. 3. Replace the drum unit with a new one.

If there are ink streaks on a printed page, how would you rule out the following issues? 1. Paper issue 2. Printing in high-speed modes (fast or quick print)

1. Verify paper is not damaged, scratched, or curled. In laser printers, if the paper has too much static electricity the transfer process doesn't work perfectly causing streaking on the page. 2. Use printer properties to increase the print quality mode.

If unable to connect to the printer, how would you rule out the following issues? 1. Printer's data connection has come to loose 2. Permission changes on shared or network printer

1. Verify the data cable is securely connected. If the printer's data connection is wireless, verify wireless is turned on at both the printer and the client. 2. Contact the printer's owner or administrator to check the access permissions.

Other than needing supplies or power, if the printer won't print, how would you rule out the following possibilities? 1. Loose or damaged data cable 2. Incorrect or corrupt print driver 3. Another printer is the default printer

1. Verify the data cable is securely connected. Try a different data cable. If the computer is connected via Wi-Fi, verify the Wi-Fi connection is working. 2. Download and reinstall the appropriate print driver for your specific print device and operating system. 3. Print job printed or entered the print queue for the default printer, not this one. Change the default printer or verify you have correctly selected this printer.

If there are vertical lines on a printed page, how would you rule out the following issues? 1. Print resolution setting is too low 2. Dust and debris on the printer heads and rollers block the ink from getting to the page 3. Low ink/toner

1. When printing at a very low dpi, the printer can't increase the dot size pitch (how large an individual dot is) to compensate for a low number of resolution lines in the print. Increase the print resolution setting. 2. Clean the print heads and rollers. 3. Gently shake the cartridge to see if you can get more ink/toner out of it. Replace the cartridge.

1. How do you perform a halfway test on a laser printer? 2. What does this test verify?

1. print a page and open the toner lid when you believe the paper is underneath the toner cartridge. This stops the printing so you can pull the toner cartridge out and look at the partially printed paper. 2. If you do not see the print issue on your test page, that means the problem is caused by the fuser later in the printing process. If you see the print issue on your test page, that means the problem is occurring before the fuser. Try replacing the toner cartridge.

If there are vertical lines on a printed page, how would you rule out the following issues? 1. Toner on the main corona or transfer corona wire 2. Low resolution image

1.Can cause vertical white areas on a laser printout. Clean the corona wires or replace the toner cartridge, which has new corona wires in it. 2. Lower resolution images that display okay on screen might be stretched out when printed. This increases the likelihood of the small spaces between image pixels being visible, which can lead to vertical lines running down the paper. Obtain a higher resolution image.

If there are ink streaks on a printed page, how would you rule out the following issue? The computer is not fast enough to keep the printer fed with data

=> Verify your computer meets the basic system requirements for the printer. => Close all open programs to save on resources. => Verify printer cable is not too long (10 ft for USB printer cables). => Enable Printer Spooling. Documents are loaded by the computer into a buffer and then the printer pulls them off the buffer at its own rate.

How would you describe FFF of FDM 3D printers?

A FFF printer uses a spool of plastic filament, which the printer melts and extrudes into layers, gradually creating the output object. Much like how you must be aware of the ink/toner technologies and standards used for a 2D printer, when choosing or supporting a 3D printer you must pay attention to its filament needs.

1. What is the first thing you should do when troubleshooting printer issues? 2. Why?

Check the printer's control panel for an error code. 2. An error code can guide you to an immediate solution without additional troubleshooting. Explanation of these codes is maintained on your printer's manufacturer's Web site.

What are the 6 stages of laser printing?

Cleaning, Charging, Exposing, Developing, Transferring, and Fusing

What are the important settings to configure while installing a printer?

Collation, print quality, paper size or orientation, duplex (double-sided) printing, scaling, number of pages per sheet, special printing such as booklet or poster, default paper tray, and print order. You can change these for individual print jobs, but configuring the right default will save you time in the long run. Printer and multi-function print device sharing

What type of 3D printer is usually used for homes and offices?

Forced filament fabrication (FFF), also known as fused deposition modeling (FDM)

What are the two ways in which paper may be fed though an impact printer?

Friction feed: A series of plastic or rubber rollers move a sheet of paper through the printer. Friction feed doesn't require special paper, and is the same method used by most inkjet and laser printers. Tractor feed: Two sprocket wheels are mounted on either side of the printer. Tractor feed paper has perforated holes on each side which fit over the sprockets so that they can feed it through the printer. Most tractor feed paper has perforations at the side so that you can remove the feed holes after printing.

What can you do to loosen articulate inside a printer before vacuuming?

Gently dust the interior with a dry, soft, paintbrush

How is impact paper different from regular printer paper?

Impact printers typically use continuous form paper arranged into a roll or folded stack. It might have perforations at standard intervals which allow you to separate the paper into individual sheets, or the printer might have an edge that you use to tear the paper into individual sheets along a straight edge.

What parts may need to be replaced on Inkjet printers over time?

Inkjet nozzles become clogged due to ink buildup, causing inconstant output and blank areas. If software or physical cleaning doesn't fix the problem, you might be able to replace the head. Some inkjets have print heads built into the cartridge which is replaced whenever you replace the cartridge.

How do inkjet printers work?

Inkjet printers use ink-dispersion and wet ink to transfer an image onto paper.

What parts may need to be replaced on laser printers over time?

Laser printers have a lot of moving parts which are prone to wear and failure. When the printer hits its preset maintenance interval, you can install replacement parts from a manufacturer maintenance kit. A typical maintenance kit might include a fuser assembly, transfer roller, pickup rollers, separation pads, corona assembly, and fan assembly. Some kits come with cleaning cloths and gloves.

How do laser printers work?

Laser printers use focused light, electrical charges, and a dry powder ink (called toner) to transfer an image using to paper. The photosensitive drum, rubber cleaning blade, toner, and developing roller are all contained within a replaceable laser printer cartridge.

What are a inkjet printer's usual quality settings?

Normal: 300 × 300 or 320 × 320 dpi High quality: 600 × 600 or 720 × 720 dpi Photo quality: 1200 × 1200, 1440 × 1440 dpi, 2880 × 1440 and up .... dpi= dots per inch

What is known as Apple's zero-configuration networking feature?

On Apple computers, Bonjour is the service that assigns IP addresses, resolves host names, and discovers network services, such as network printers.

If unable to connect to the printer, how would you rule out the following issue? 1. Operating system update

Operating system updates can sometimes negatively affect printer drivers. => If you are running Windows, run the Printer Troubleshooter, or if your manufacturer provides one, run their Print Diagnostic Utility. => Download and reinstall the print driver. => Remove and reinstall the printer. => Use a system restore to roll your system back to a time when you could connect.

How would you describe the mechanism of a line impact printer?

Prints an entire line at once, allowing faster output. Depending on the type, an impact line printer might use a wide comb to produce dot matrix output, or it might have character glyphs arranged on a drum, chain, or bar.

How would you describe the mechanism of a dot matrix impact printer?

Prints one character at a time using a print head made up of small pins. The pins are individually struck against the ribbon to create a pattern of dots which can form characters or pictures. Dot matrix printing is faster and more flexible than daisy wheel printing, but it produces lower quality text. Print heads typically have between 9 and 24 pins. Higher pin counts create sharper output.

How would you describe Solid Ink Thermal Printing?

Solid ink printer, which uses solid blocks of waxy pigment which are melted and dispersed onto the paper in a method very similar to inkjet printing. Solid ink printers are typically used much like inkjet or laser printers; unlike inkjets they don't wet the paper and won't streak due to moisture.

Where are the items being printed by a 3D printer usually modeled?

The 3D printing process begins with a file created in a 3D modeling program, such as AutoCAD, Blender, or even Paint 3D included with Windows 10.

What is the second place to check when troubleshooting printer issues?

The OS event log

What is duplexing assembly?

The duplexing assembly automatically reverses a piece of paper after the first side has been printed, allowing the printer to print on both sides of a single sheet of paper. Duplex print devices offer a variety of print format options including: Single-sided page to single-sided page (1:1) Double-sided page to double-sided page (2:2) Single-sided page to double-sided page (1:2) Double-sided booklet formats (2:2 with a center fold)

What is usually included with a laser printers replacement toner cartridge?

The electrostatically charged toner, and the photosensitive drum

1. What is the Inkjet printing process?

The printer's motor assembly moves the print head across the paper from left to right and back again, printing a strip of the image in small dots with each pass. When a strip is complete, the paper feed stepper motor moves the paper advance rollers, which draws the paper into position for printing the next strip.

IF you want to connect to a printer over a network, what do you information do you need to make the connection?

The printers IP address or host name.

What parts may need to be replaced on Thermal and Impact printers over time?

Thermal and impact print heads face the most mechanical stress, and wear can cause quality degradation even after a ribbon replacement. To replace the head, look for a lever or button that pops the print head out. Position the new print head in place and snap it into place.

How would you describe direct thermal printing?

Thermal printing requires heat-sensitive paper. The paper is moved by a feeder roller to the print head. The print head applies heat to the paper to form letters and images. Direct thermal printing requires the print head elements to be in direct contact with the thermal paper as it is pulled across the print head. The overall effect is very much like dot matrix printing, but it's quicker and quieter. While it requires special paper, it doesn't need a print ribbon.

How would you describe Thermal Transfer Printing?

Thermal transfer printing, uses ribbon printer cartridges containing waxy ink. The print head heats the ink on the ribbon and transfers it to the paper. Unlike direct thermal printing, it doesn't need special paper.

How can you share a printer or multi-function device on Windows?

This feature is used to share non-networked, non-wireless printers connected to a host computer with other network users and devices. To share a printer or multi-function print device in Windows: In the Network and Sharing Center, click Advanced sharing settings. Enable File and Printer Sharing for the current network profile, and save your changes. In Devices and printers, open the Properties window for the printer. On the Sharing tab, check Share this printer, then OK.

How can you share a printer or multi-function device Linux?

This feature is used to share non-networked, non-wireless printers connected to a host computer with other network users and devices. To share a printer or multifunction print device in Linux: 1. With the Dash open, type printer. 2. Click the printer tool to open system-config-printer. 3. Right-click the printer you want to share. 4. Check both Enabled and Shared.

How can you share a printer or multi-function device on Mac OS X?

This feature is used to share non-networked, non-wireless printers connected to a host computer with other network users and devices. To share a printer or multifunction print device in Mac OS X: In the Dock, click System Preferences > Sharing. Check Printer Sharing. If you have a multifunction printer and want to share the scanner, check Scanner Sharing. In the Hardware section, select Print and Scan. Select the printer you want to share and check Share This Printer On The Network. If you have a multifunction printer and want to share the scanner, check Share This Scanner On The Network on the Scan tab.

How can you print via Wi-Fi to a network printer from an "i" branded device, such as an iPad?

You must purchase an AirPrint-compatible printer.

Where is thermal printing tech commonly used?

You'll find this technology used in many point-of-purchase sales receipts and label printers.

How would you describe the mechanism of a daisy-wheel impact printer?

a wheel-shaped printing mechanism containing predefined character glyphs arranged like petals on a flower. Much like a mechanical typewriter, a mechanism moves the wheel across the paper and a hammer strikes one petal against the ink ribbon, leaving an imprint of the character on the printer. They can produce high-quality text output, but they're slow and are limited to the specific glyphs (typically 96) on the wheel. To change the font or text size, you must change the wheel.

When your inkjet cartridge nozzles become misaligned to each other and to the paper, you will notice fuzzy lines or images that stop or start before they should. What process can fix this?

the calibration feature found in the properties dialogue box if running windows. Also this option can by found on the printers on-board control panel