Ch 17
Identify the cornerstones of the blueprint passed by the National Institute of Occupational Safety and Health, the Association of Schools for Public Health, and experts from the American Psychological Association. (Select all that apply.)
Education of employees about the signs, causes, effects, and control of work-related psychological disorders. Well-designed jobs. Better mental health service delivery for employees
Identify a true statement about corporate restructuring.
It results in uncertain, worry, and stress for most people.
Which of the following personality characteristics is more prominent in stress-resistant people?
Balanced perspective
How should other people help an employee deal with change at the attitude trough phase of the attitude curve?
By modeling and encouraging positive actions
What are the reasons for aggravating employee problems as identified by former Levi Strauss chairman Robert Haas? (Select all that apply.)
Dual careers, Stressful jobs, and Long working hours
T or F: Many women who do not work for wages have lesser stress in their lives than those who do.
False
According to George Burns, what is a better predictor of an individual's whole life?
Family satisfaction
Identify the causes of occupational stress that comes from overload. (Select all that apply.)
High work pressure, Conflict, and Frustration
What tends to be contagious and motivating for employees?
Leaders' personal commitment toward goals
Match the organizational changes that lead to stress (in the left column) with their solutions (in the right column).
Less supervision - Develop responsibilities and objectives Team culture - be prepared and accept empowerment Focus on quality - Identify ways to improve your work
Newsletters and screening sessions are parts of _____.
Level I wellness programs
Identify the pattern of work behavior that lead to the fatal karoshi syndrome as identified by Japan's institute of Public Health. (Select all that apply.)
Long work hours Work without breaks or holidays Work at night
What are the things one should do to have a positive attitude? (Select all that apply.)
Make one's workplace and living place satisfying Surround oneself with individuals who give happiness Indulge in activities that provides peace of mind
Identify a long-term solution to deal with burnout.
Making lifestyle changes
With reference to job stress interventions, which of the following approaches seeks to treat illness at its early stage?
Secondary prevention
Which of the following is a short-term action that can be used to deal with burnout?
Setting priorities
Identify the characteristics of stress-resistant people.
They are relaxed and confident.
Identify a true statement about top leaders in the context of their response to change.
They expect employees to adopt change when it is announced.
Identify the practices that leaders should follow to prevent burnout in organizations. (Check all that apply.)
They should clarify what is expected from employees They should assist employees in stressful situations. They should clarify the organization's mission, goals, and values to their employees. They should facilitate a healthy work environment.
Identify the practices that help leaders prevent burnout in the workplace. (Check all that apply.)
They should foster teamwork through personal involvement. They should involve people in decisions affecting them. They should have career development policies for people in their organizations. They should allow employees to work in a manner that will result in personal satisfaction.
When does the state of overload occur in an employee?
When an employee cannot perform all the work
A caring leader sees a life of engagement and meaning as ____.
a personal commitment to accomplish his or her goal
To keep himself on track, an individual with a sense of control would start each morning thinking ____.
about the good things he would do that day
One of the medical causes of karoshi deaths is ____.
heart attack
According to researchers from Cornell Medical College, employees performing the most stressful jobs suffer three times the usual incidence of:
high blood pressure
For most employees, organizational restructuring is the cause of _____.
low standard of living
Level III wellness programs facilitate people to ____.
maintain healthy lifestyles and behavior
Employees give their best when _____.
mental and physical arousals are moderate
If someone advices you to "take pleasure from the little things in life," he is referring to the ___ of a hardy personality.
positive attitude
Assembly-line hysteria, a stress-related disorder among assembly-line workers, is a(n) _____ illness.
psychological
The National Institute of Occupational Safety and Health, the Association of Schools for Public health, and experts from the American Psychological Association, labor, and industry agreed upon a blueprint to ____.
safeguard the health of American employees
Benjamin Franklin's wise use of time shows how ____ is an important characteristic of a hardy personality.
sense of control
With reference to job stress interventions, treatment of post-traumatic stress syndrome is an example of ____.
tertiary prevention
According to the "executive monkey" study conducted by Joseph Brady in 1958, ______.
the burden of responsibility leads to the high stress level causing death
Workers at the lowest organizational level are the most stressed because _____.
they do not have much control over their work situations
In a follow-up study to the "executive monkey" study, Jay Weiss showed that _____.
timely behavioral feedback helps the executive animals to cope with responsibility and avoid ulcers
According to the Center for Work and Family at Boston University, _____ are the fastest-growing workforce segment in the United States.
women with young children
