ch 17 mgt

Which of the following is an ineffective conflict-handling approach?

Accommodation

A manager develops mutually beneficial relationships with other managers in order to accomplish the goals of the organization. Which of the following political strategies is the manager using in this situation?

Building alliances

Which of the following political strategies helps managers increase and maintain their power?

Controlling uncertainty

Which of the following strategies should be used to resolve conflicts that arise out of communication problems and interpersonal misunderstandings?

Increasing awareness of the sources of conflict

Which of the following strategies should be used to resolve conflicts that arise when individuals do not understand the work demands that others face?

Practicing job rotation

Which of the following is a political strategy for managers to exercise power unobtrusively?

Relying on objective information

Which of the following sources of conflict is likely to create conflict when some departments in an organization are more highly regarded than the rest?

Status inconsistencies

Why is competition ineffective as a conflict resolution strategy?

The two sides to a conflict are more concerned about winning the battle than cooperating.

Which of the following is a threat for individuals, groups, and whole organizations and can interfere with effective performance and goal attainment?

Uncertainty

Third-party negotiators who can impose what they believe is a fair solution to a dispute that both parties are obligated to abide by are referred to as _____.

arbitrators

If the source of a conflict is overlapping authority, a manager should:

clarify the chain of command.

When the parties in conflict attempt to resolve the conflict without making concessions but, instead, attempt to resolve their differences in ways that leave all parties better off, it is known as _____.

collaboration

David and Jose have been business partners for 8 years. While David wants to acquire one of their major competitors, Jose is keen on expanding operations to other states. After a few rounds of discussions, they decide on buying out two smaller firms in different states. David is happy with this decision because the acquisitions significantly enhance the prospect of acquiring major firms in the future, and Jose's interest in expanding operations to other states is also met. Which of the following conflict resolution strategies does this situation represent?

compromise

Which of the following is a functional way of resolving conflicts?

compromise

When differences are resolved by compromise or collaboration between the parties in disagreement, it is known as _____.

functional conflict resolution

When a manager is responsible for activities that are directly connected to the organizational goals and sources of competitive advantage, he/she is:

in a central position

Conflict that takes place between different departments of the same organization is known as:

intergroup conflict.

Conflict that takes place across different companies is known as:

interorganizational conflict.

Jim, the dean of student services, and Paula, the dean of academic affairs, disagree about how to handle the misconduct of a student. Their disagreement with each other signifies _____ conflict.

interpersonal

Two managers in the marketing department of SGR Inc. disagree on whether their organization should spend the bulk of its advertising budget on print advertising or Internet marketing. This is an example of _____ conflict.

intragroup

Conflict that takes place between members of the same department is known as:

intragroup conflict.

When a third-party negotiator acts as a(n) _____, his or her role in the negotiation process is to facilitate an effective negotiation between the two parties; these negotiators do not force either party to make concessions.

mediator

Mary and John are business partners, but they have frequent arguments at work due to the differences in their values and interests. This is an example of _____.

organizational conflict

Discord arising from the incompatibility of goals of different individuals and their attempts to thwart each other's pursuit of objectives is known as:

organizational conflict.

The activities that managers engage in to increase their power and to use power effectively to achieve their goals are known as:

organizational politics

When two or more managers claim responsibility for the same activities or tasks, the source of conflict is _____.

overlapping authority

The tactics that managers use to increase their power and to use it to gain the support of others within an organization are known as:

political strategies.

An impartial individual with expertise in handling conflicts and who helps parties in conflict reach an acceptable solution is called a(n):

third-party negotiator