CH 18 MGT

Griffin has been a new manager for a couple of weeks. Over time, he realizes his team likes to socialize during meetings, which tend to run long or veer off-topic. What can Griffin do to help keep the group on task?

Create a relevant agenda for every meeting and stay on point by re-directing non-work related topics back to agenda items.

If a team leader wanted to help a team such as Felix's get through the storming stage of team development, he or she should take which of the following actions? Check all that apply.

Encourage participation by all team members. Watch for blocking, or disruptive, behaviors and help prevent them. Grade It Now Save & Continue

In the context of the types of teams that organizations use, a _____ is composed of a manager and his or her subordinates in the formal chain of command.

functional team

The team created to document procedures throughout the organization had several __________, or expectations of behavior: be on time for meetings, check email on evenings and weekends, and share cute animal videos found online.

team norms

Some of the elements of ____________ are a focus on a shared mission, a willingness to work together toward the same goals, and a sense of trust in each other

teamwork

As Felix and Deborah argue about the team name, what stage of development is their bowling team in?

storming

Identify each example in the following table as a team or a group. There were 25 reviewers for Noria Khan's new book. Each reviewer submitted his or her work individually, and a senior editor reviewed all of the work to give notes to the author.

group

Ethan said, "Folks, I've just had a brainstorm! We could get the people in sales to communicate our message to customers. They'll be good at it, they'll enjoy it, and the message will get out really fast."

task specialist

Identify each example in the following table as a team or a group. Employees at Federal Express meet regularly to determine how to direct their work and to work together more effectively. Everyone works together to determine what goals the employees will try to achieve, and anyone can suggest ways to reduce service errors.

team

Identify each example in the following table as a team or a group. Gordon Moore and Bob Noyce had compatible skills: Moore was good with technology, while Noyce was a visionary who could inspire anyone with his ideas. They founded their own business, Intel.

team

A team has high ________ when all the members find deep satisfaction in being on the team and are excited to continue its work.

team cohesiveness

Todd, Tim, Zanthia, and Tubrina came together for the first time today to talk about how they will develop a new 3-D printer. The team, in its _____________ stage, is defining what task it will perform and how it will achieve it.

forming

To improve its supply chain, the giant retailer formed a ________of logistics specialists and store managers in the United States and manufacturing managers in India and China.

global team

In the context of the types of negotiation, which of the following occurs when conflicting parties embark on an integrative negotiation approach?

They want to come up with a creative solution that benefits both sides.

The people who work for Maid to Order rarely interact with one another. Each employee has his or her own set of clients and works alone to clean their houses.

group

A consultant hired by your organization has advised your manager to increase his team's cohesiveness. He asks you, "What benefits would greater cohesiveness have that would make it worth the effort?" How do you respond? Check all that apply.

Teams with high cohesiveness are generally more productive due to the energizing effect of regular interaction among team members. Members of teams with high cohesiveness feel higher loyalty to the team and have better job satisfaction. Teams with high cohesiveness are less productive than low-cohesion teams when team members sense hostility from managers.

Bart works at an accounting firm. He is not respected by his team members because he spends a lot of time on the Internet playing games. He does not participate in team activities or contribute to the team's work. His team members feel he is being unnecessarily rewarded for the hard work of others. In the context of the dilemmas of teamwork, Bart is a _____.

free rider

Management in Life Not so long ago, one of your good friends invited you to attend National Night Out, a neighborhood celebration designed to foster police-community relationships and make the United States a safer place to live. After eating fabulous barbecue, chatting with your local sheriff, and seeing several exhibits on crime and drug prevention, you decide to form a Neighborhood Watch Group. You excitedly contact the National Association of Town Watch and the National Neighborhood Watch Institute, and soon afterward you get several packets in the mail containing signs and pamphlets on starting a Neighborhood Watch program. After reading the literature carefully, you realize that every booklet has the same message: It's easier to run a Neighborhood Watch program if you have a team. Now you have to get to work. Your first thought is to have seven members on the team, but management research indicates that seven members would be _________. It would be better to have ___________ people on the team.

too many three to six

Members connect with one another on a deep emotional level; they feel comfortable being vulnerable with one another.

trust

But since all of your neighbors are connected to the Internet and prefer working via e-mail, you think that you might start with a ______________ .

virtual team

D: productive output personal satisfaction capacity to adapt and learn

work team effectiveness

Heidi likes to start team meetings with a joke or a funny story that breaks the ice and makes people talk and laugh. She is very receptive to her team members' ideas and encourages them to contribute to conversations. When conflicts arise within the group, Heidi helps the disagreeing members to reach an agreement. In the context of the different roles played by team members, which of the following roles does Heidi play?

A socioemotional role

A: formal self-managed virtual/global

A: team type

Members hold one another responsible rather than relying on managers as the source of responsibility.

Accountability

Alejandro tends to naturally focus more on achieving the team's goals and puts his efforts in to accomplishing these goals. What role and focus does Alejandro have within his team?

Alejandro is focused on accomplishing tasks and has more of a task-specialist role.

When a team has high __________, it brings a high level of knowledge and skill to its work.

capacity to adapt and learn

In the context of team characteristics, teams need to be large enough to incorporate the diverse skills needed to complete a task and small enough to permit members to feel an intimate part of the team.

True

B: size diversity roles

B:team composition

C: stages of development cohesiveness norms conflicts resolution

C: work processes

Which of the following outcomes are likely in this situation? Check all that apply.

Carol and Patty will become frustrated with each other . The sisters will experience stress and low morale.

Because all ideas are put on the table, people can eventually achieve genuine buy-in around important goals and decisions.

Commitment

One of the determinants of team cohesiveness is _________which means team members agree on purpose and direction.

Concept of shared goals

D: unassertive uncooperative

avoiding

B: assertive 100 cooperative 100

collaborating

you also remember that research shows:

Smaller teams are more focused on team goals than larger teams

Which of the following is the best example of a new manager exhibiting a task-specialist role?

Speaking out in the interest of getting the best solution for the team.

To manage teams well, managers need to run meetings effectively. Which of the following steps help a meeting go smoothly? Check all that apply.

Start on time and state the meeting's purpose. Prepare an agenda ahead of time and establish ground rules. End the meeting with a call to action and follow up soon afterward.

You are replacing a team's leader and have noticed a number of team norms. If you are wondering how certain behaviors got established as acceptable, you should inquire about: Check all that apply.

-Explicit statements that influential people have made about what behaviors are good and bad -Critical events in the team's history that reinforced certain behaviors -Patterns of behavior that were laid down during the forming stage, when the team was just starting out

Distributive negotiation is collaborative and typically leads to positive long-term relationships.

False

Last week, Mr. Simon told his English class that they were responsible for finishing The Great Gatsby and writing a six-page essay about why the book captured the culture of the 1920s. Today, each student in Mr. Simon's class turned in his or her essay.

Group

Team managers need to monitor and reward the team's progress. How can the manager of a virtual team best do this? Check all that apply.

Have online recognition ceremonies to celebrate accomplishments. Post targets and progress reports in a shared online workspace. Analyze electronic communication patterns.

Members feel comfortable disagreeing and challenging one another in the interest of finding the best solution.

Healthy Conflict

Which of the following is the most likely outcome when there is a lack of trust within organizational teams?

People do not feel safe to reveal mistakes.

Based on this graph, which of the following statements are true? Check all that apply.

Teams need some conflict to do their best work A moderate level of conflict produces the highest level of performance. Very low levels of conflict produce low levels of performance.

Which of the following is true of virtual teams?

Virtual teams can be local, national, global, and include members from one firm or many.

When the company decided to integrate all its information systems in a single enterprise-wide software system, the CEO authorized the creation of ________, which would consist of people chosen from different departments and operate as a separate entity outside the organizational chart, to get the job done.

a special- purpose team

E: unassertive cooperative

accommodating compromising

In the context of the styles of handling conflict, the _________reflects a high degree of both assertiveness and cooperativeness and enables both parties to win, although it may require substantial bargaining and negotiation.

collaborating style

Barry, the safety officer at a company that owns copper mines, had assembled a team to review the company's policy for disaster management. The task required employees to stay together in a harsh environment. The members worked together and examined the various measures in place for damage control. After achieving their main purpose, they were asked to wrap up and were presented with plaques to signify the achievement of the set goal. In the context of the stages of team development, the team members are in the ______.

adjourning stage

Management in Life Two sisters, Carol and Patty, are sitting at the kitchen table discussing what to do for Thanksgiving. They disagree about almost everything: how to cook the turkey, what kind of stuffing to make, whether to serve wild rice salad, how to prepare the yams, and even what kind of pie to serve. Eventually Carol says, "Just do it your way! You always have to be the boss. I'm sick of fighting with you." Patty responds, "That's only because you're so stupid!" Carol and Patty are engaged in _________ conflict, based on __________.

affective emotions

Ilya is fuming. An expert statistician, he was taught that one should round up if the number preceding a five is odd and round down if it is even. But Ilya's boss is adamant that Ilya use the round-half-up rule and always round numbers ending in five up. An important report—summarizing the answers to a survey with a four-point response scale—is due in two days. The report contains literally hundreds of numbers in which the third digit after the decimal is a five. All of the numbers in the report have already been rounded up. The __________ conflict-handling technique is most appropriate in this situation.

avoiding

C: half assertive half cooperative

compromising

You are the HR manager at FoodFaire, a local grocery store. Your clerks belong to the United Food and Commercial Workers International Union, which has threatened a strike in 11 days unless their demands are met. They are asking for a 12% raise, and you can offer them only 4%. You can almost feel the hours ticking by—this is a critically important negotiation, and neither party really wants the strike. The _________ conflict-handling technique is most appropriate in this situation.

compromising

Managers should seek to maximize __________ on the team to enhance its effectiveness.

diversity of skills

The following diagram shows the five styles of handling conflict. Select the correct label for each. Then read the scenario and determine which conflict-handling style to use in the given situation. A: assertive 100 uncooperative 0

dominating

Collin is the leader of a team that has resolved all its conflicts and has developed a sense of cohesion. The members have accepted each other and there is consensus over team members' roles. As the leader of a team that is yet to reach the problem-solving stage of team development, Collin should:

emphasize unity within the team and help to clarify team norms and values.

Whatever type of team you choose, you know that less diversity will bring you ______ ideas.

fewer

Ron was placed in charge of two teams: Team A and Team B. Team A's members reported that they were very satisfied with their team, but they were unproductive. Team B focused only on task accomplishment and was effective for a short amount of time, but its members were not very satisfied. As an effective team leader, Ron should:

form a team that consists of members from both Team A and Team B.

Obviously, since all of its members live in your neighborhood, you won't be using a ____________.

global team

Your manager is thinking about hiring a consultant to help the employees in her department become a team. Before undertaking the time and expense of such a project, he asks you what drivers of organizational performance teamwork can impact. Complete the blanks in your response below. Forging an effective team can lead to ____________ and __________.

lower costs higher morale

Your manager is thinking about hiring a consultant to help the employees in her department become a team. Before undertaking the time and expense of such a project, he asks you what drivers of organizational performance teamwork can impact. Complete the blanks in your response below. Effective teamwork can result in __________ and _______.

more creativity higher productivity

The CEO of Tough Mudder believes that teams in his company are not working as effectively as they could, and he is asking you for advice. Provide the best answer to his question. "One of our longstanding cross-functional teams is being led by Ingrid. She is very knowledgeable and highly organized, so we would like to keep her in a leadership role. However, when there is disagreement on the team, she puts forward her ideas very emphatically and flatly rejects other team members' contributions. Everyone on the team needs to buy in to the final decision so they work hard to implement it. What guidance should I give Ingrid?"

ngrid should learn to collaborate, using a high degree of both her natural assertiveness and cooperation.

A team that exceeds its goals has high _________.

productive output

Teamwork can be frustrating because of all except

satisfaction from group success .

Tough Mudder takes reservations from people wanting to enroll in its events by phone and online. The employees confirming these reservations, answering customers' questions, and ensuring that billing is processed correctly could be organized as a ___________ , because they can be trained to hire new staff and hold one another accountable for results. On the rare occasions an employee cannot meet a customer's needs, the employee can confer with colleagues to decide how best to proceed.

self-managed team

Teamwork can be motivating because of all except

self-reliance

Hilary was put on a new team by her manager. Ever since she shifted teams, Hilary has felt energized and motivated toward higher performance because her friends work on the same team. She and her friends work together to come up with creative ideas and solutions to problems. In the given scenario, Hilary's manager recognized that _____ was most likely to produce a positive work life change for Hilary.

social facilitation

People working in teams are more effective in part due to __________, which is the enhancement to performance that comes simply from working with other people instead of by oneself

social facilitation

Elise said, "I don't think Julián and Ethan are really that far apart here. Their ideas have a lot of overlap."

socioemotional

As the team works together, Carol plays a ____________, diffusing conflicts and helping everyone feel welcome to contribute ideas.

socioemotional role

In the _____ of team development, individual personalities emerge and team members become more assertive in clarifying their roles and what is expected of them.

storming stage

In the context of the different types of conflict, one study of top management teams found that _____ was associated with higher decision quality, greater commitment, and more decision acceptance.

task conflict

The two managers often engaged in ____________; in today's meeting, they had a spirited debate over the project's optimal workflow, and their disagreement ultimately led to a creative solution.

task conflict

Robbie Whitten and his father, Robert, have a clear task that they work on together: to create white-collar pawn shops that attract high-end clients.

team

Some people have a preference for individual work because of all except

they welcome the opinions of others.