Ch 2. Organizational Theories for Human Resources
Which of these would be an example of the owner of James Small Engine Repair implementing the principle of equity?
Giving everyone a paid day off for meeting the year's profit target.
Why was Frederick Taylor dissatisfied with systematic management processes?
He felt systematic processes led to a great deal of inefficiency in work processes leading to low productivity.
How did Herzberg develop the two-factor theory?
He interviewed employees to determine what made them feel good and bad about their jobs.
XYZ Corporation follows the administrative school of management; managers are taught that one of their important roles is
coordinating.
Who listed below was a scientific management theorist?
Frederick Taylor
Which sentence describes the Hawthorne Effect?
Attention makes workers feel important and results in better output.
How does classical scientific management theory improve production efficiency?
By creating specialized work processes and workforce skills
According to Herzberg, how can employee dissatisfaction be eliminated?
By finding the right balance between hygiene factors and motivators.
Who is the father of the human relations movement?
Elton Mayo
Carley works for a company in the Human Resources department. She is concerned about the company's oversight of their employees' personal development and motivation. She is hoping to help the company grow in this area. Based on Carley's concerns, we can determine she is a supporter of the _____.
Human Relations Movement
_____ cause dissatisfaction in the workplace, are extrinsic to the work itself, and linked to compensation and job security.
Hygiene factors
How should work be planned according to Fredrick Taylor's principles of scientific management?
Managers are responsible for planning the work.
_____ are linked to employee motivation and arise from intrinsic conditions of the job itself.
Motivators/satisfiers
Joe thinks that his workers hate their job and only come to work to earn their paychecks. However, he is satisfied with their creativity and imagination when they work on projects. Is Joe a typical Theory X manager?
No, because he believes in their creativity and imagination.
What is the first and most important need highlighted in Maslow's Hierarchy of Needs?
Physiological needs
According to Maslow's hierearchy of needs, when all of the physiological needs are met, people tend to become concerned with whichof the following?
Safety needs
Madeline always feels like she is never included in group activities or social events. She has become depressed and lonely. According to Maslow, which category of needs has not been fulfilled?
Social (love/belonging) needs
Which of the following is NOT considered a trait of achievement motivated people?
Someone who enjoys status and recognition
Which of the following BEST describes achievement motivation?
Someone who is interested in continually developing and demonstrating higher capabilities
Tom is one of the highest ranked managers at an information technology company. He is allowing a project to continue because it was his idea to launch that line of products, although he now sees that the company could lose a lot of money if it moves forward. Tom doesn't want to admit that he was wrong because he fears for his job. Which principle of management does this concern?
Subordination of Individual Interests to the General Interest
How does the view of Henri Fayol on management and productivity differ from that of Frederick Winslow Taylor?
Taylor believed in a scientific approach while Fayol believed in an administrative approach focusing on management.
Which answer best describes the principle of order?
The workplace facilities must be clean, tidy, and safe for employees.
Rebecca runs a research department with specific goals for new product ideas. She lets employees work on their own new product ideas every Friday with little supervision. Rebecca is practicing _____ management.
Theory Y
Kimmy is a freshman in college and likes to do photography in her spare time. She is trying to create a goal to achieve by the end of the year. If she is an achievement motivated person, which of the following goals would she be most likely to dedicate her time to?
To create a blog dedicated to her work and post new pictures to it weekly
Why would a manager at XYZ Corporation be concerned about the stability of her personnel?
Turnover disrupts the work and interferes with specialization.
How does Frederick Taylor's principles of scientific management approach the recruitment and training of workers?
Workers should be recruited and trained according to the specific job they will hold.
The human relations movement _____.
focuses on the person as an individual and analyzes what motivates and cultivates his or her achievement in a work setting
According to the four principles of scientific management, communication with employees is important to determine _____
if the most productive and efficient methods are being used.
According to the principles of Scientific Management, workers should be trained to _____
perform one individualized task.
Mary allows her employees plenty of leeway in how they do their jobs and expects them to motivate themselves to be high achievers. She sets the standard by coming in early and working as hard as they do. The self fulfilling prophecies predict that her employees _____
will motivate themselves and achieve the goals she sets.
