CH 4

The following is which defines which way an employee treats an organization: -occurs when a decision potentially benefits the individual and harms the organization

conflict of interest

What is the formal and thorough analysis report that measures the effectiveness of a firms social performance

corporate social audit (80% of worlds largest firms now issue such reports )

Which approach to social responsibility best fits this: -organization does everything required of it legally, but nothing more

defensive stance

Which form of government influence on organizations is involves the government establishing laws and rules that dictate what businesses can and cannot do

direct regulation

Which type of organizational justice: -affects individual satisfaction -because the more people see rewards given out in an ethical and just manner = the happier they are

distributive justice

Which type of organizational justice: -includes peoples perceptions of the fairness with which REWARDS and other VALUED OUTCOMES are distributed within the organization

distributive justice

In terms of managing social responsibility, which type of compliance is defined as extent to which the members of an organization follow basic ethical (and legal) standards of behavior

ethical compliance

Which term is defined as an individual's personal beliefs about whether a behavior, action, or decision is right or wrong

ethics

Who within a firm should have the strongest ethical leadership because they are view upon as role models for the rest of the firm

executives

What are programs designed to ensure that export-dependent farmers in developing countries receive fair prices for their crops

fair trade

What is the 1st of 3 steps for deciding whether or not a decision is ethical

gather relevant factual info

When an organization contributes to charities, non profits, museums, public radio, and television they are influencing which area of social responsibility

general social welfare

The following is an example of what? -The NRA use of persons or groups to formally represent the NRA and their represent position on gun control and to influence congressman when they vote

lobbying

Which method to influence government is defined as: -use of persons or groups to formally represent an organization or group of organizations before politicians to influence the government

lobbying

What is the last of 3 steps for deciding whether or not a decision is ethical

make ethical judgement

Which term is defined as standards of behavior that guide individual managers in their work.

managerial ethics

WHich area of social responsibility includes: -avoiding contributing to global warming, acid rain, oil spills. etc.

natural environment

Which approach to social responsibility best fits this: -approach to social responsibility in which firms do as little as possible to solve social problems

obstructionist stance

Which approach to social responsibility is the lowest on the spectrum of social responsibility

obstructionist stance

Which term is defined as perceptions of people in an organization regarding fairness

organizational justice

Which area of social responsibility includes: 1)customers 2)employees 3)investors

organizational stakeholders

Who are those people and organizations who are directly affected by the practices of an organization and have a stake in its performance

organizational stakeholders

According to the textbook, what is the solution to confronting ethical issues in information technology

post a privacy policy

Which approach to social responsibility best fits this: - firm views itself as a citizen and proactively seeks opportunities to contribute

proactive stance

Which type of organizational justice: -individual perceptions of the fairness used to DETERMINE various OUTCOMES

procedural justice (a. If the person evaluating one's job performance is familiar with that specific job = good, if not=bad b. If good, they are more likely to be motivated to participate, follow rules, and view organization in ethical light)

The following is which defines which way an employee treats an organization: -spreading company secrets is a no no, especially with competitors

secrecy and confidentiality

The Board of directors should ensure that the business is being properly managed and that the decisions of senior managers are in the best interest of _______________

shareholders

Which term is defined as set of obligations an organzaition has to protect and enhance social context in which it functions

social responsibility

Any effort to enhance ethical behavior must begin with which component of a firm

top management

Which term is defined as behavior that does NOT conform to general social norms

unethical behavior

Which of the 4 ethical norms that help managers determine the correct/best judgement call is defined as the act of optimizing what benefits only or primarily those directly involved

utility

Which of the 5 ethical challenges of today eludes to the fact that today it is difficult to recall 3 current heros that are scandal-free

where have you gone joe d

Which term is defined as exposure given by an employee of illegal or unethical conduct of people within an organization

whistle-blowing (shouldn't be fired but welcomed instead)

What is the 2nd of 3 steps for deciding whether or not a decision is ethical

Determine moral values

WHich act of legislation requires CEOS and CFOS to personally swear for the truthfulness and fairness of their firms financial documents

(Sarbanes-Oxley Act) SOA

Which act of Legislation imposes new tougher measures to punish corporate and accounting fraud/corruption

(Sarbanes-Oxley Act) SOA

Factors of individual's ethics i. Perceptions of parents ii. Peers iii. Specific events iv. Values/morals

...

List the 5 Ethical Challenges of today****

1) I want my MTV 2)Winner Take All 3)Where does it end 4)your disk is too full to complete function 5)where have you gone Joe D

The government influences organizations through which 2 general ways

1)direct regulation 2)indirect regulation

Name the 4 areas of special concern for managers while practicing managerial ethics

1)how to treat its employees 2)wages 3)working conditions 4)employee privacy/respect (harassment)

Ethical issues in Information Technology include which 3 components?

1)individual rights to privacy 2)potential abuse of information technology 3)online privacy

Name the 3 Areas of social responsibility

1)organizational stakeholders 2)natural environment 3)general social welfare

Ethical context of an organization are made up of which 3 components of a firm

1)peer managers 2)top managers 3)organization's culture

Organizations can influence government through which 3 methods

1)personal contacts 2)lobbying 3)PACs

Name the 2 forms of direct regulation on a business

1)regulatory agencies 2)legislation

What are the 4 ethical norms affecting actions when applying ethical judgement (helps manager determine if making a correct/best judgement call)

1)utility 2)rights 3)justice 4)caring

List the 6 economic agents

1. Customers 2. Competitors 3. Stockholders 4. Suppliers 5. Dealers 6.Unions

Which approach to social responsibility best fits this: -meets legal and ethical obligations, goes above and beyond

Accommodative stance:

Arguments for social responsibility -Because organiztions create many problems (air pollution and resource depletion) they should play a major role in solving them -Businesses should not avoid their obligations as citizens -Businesses have the resources to solve problems -business is a partner of society, along with the government

Arguments AGAINST social responsibility -Purpose of business in US is to generate profit for owners -Involvement in social programs give businesses too much power* -Potential for conflicts of interest -Businesses lack expertise to manage social programs*

Because companies cannot legally make donations to a politician, they influence government through what?

PACs (Political Action Committees)

Which method to influence government is defined as: -special organizations created to ask for money and distribute it to political candidates

PACs (Political Action Committees)

Which form of organizational justice includes the process to make decision about the outcome

Procedural justice

Some organizations allow unethical behavior as long as its in the firm's best interest. True or false

True

Which term is defined as

behavior that conforms to generally accepted social norms

Which term is defined as written statements of the values and ethical standards that guide the firms actions

code of ethics (enron voted to set aside the code of ethics to implement a new business plan that violated the code)

The following is which defines which way an employee treats an organization: -includes using a business phone to make personal long distance calls, stealing supplies, wrongful internet use, calling in sick, etc.

honesty

Which form of government influence on organizations is involves 1. Government can indirectly influence the social responsibility of firms through tax codes and greater/lesser tax incentives

indirect regulation

Who has ethics: individual people or organizations

individual people

Which type of organizational justice does the following exemplify: a. Perceived fairness used to arrive at decisions b. If a decision is seen as fair= which type of organizational justice

informational justice

Which type of organizational justice does the following exemplify: -Boss treats subordinate with dignity, repsect, provides information on timely basis, open/honest, subordinate will see boss as ethical leader.

interpersonal justice

Which type of organizational justice: - relates to degree of fairness people see in how they are treated by others in organization

interpersonal justice

In terms of managing social responsibility, which type of compliance is defined as extent to which the organization conforms to local, state, federal, and international laws

legal compliance (This task is assigned to specialized managers aka. compliance regulators of a firm)