Ch. 4: Communicating For Success

Security

A fundamental factor in human relations involves a person's sense of ____.

listening

Always remember that ___ is the best relationship builder

perform a self evaluation of your performance

As the time for your review draws near, it is recommended that you ___.

court them

Clients are coming to you for services and paying for your expertise, which means you need to ____, every time they come to see you.

choose nail designs that

Clients with a dramatic style generally ____.

Discuss the clients nail history

During the client consultation you should

5-15 minutes

How much time should a client consultation take?

trusted advisor

Mutual respect, which transforms a good nail technician into a ____ and colleague, naturally follows.

Communicate from your head and problem solve with your heart

Which of the following is not a golden rules of human relations?

Show and Tell

Which of these steps in the consultation process involves encouraging clients to flip through your photo collections to discuss what they like and why?

Believe in yourself

A good way to handle the ups and downs of human relations is to __.

An employee evaluation

A periodic review of an employee's behaviors and activities important to the salon is called

Personal Preferences

A primary purpose of the client consultation is to have a conversation that will clue you in on his or her needs and ____.

thank the manager for the feedback and guidance

At the end of an evaluation performance review meeting, ____.

Put out a variety of pictures showing different nail shapes, lengths, and designs.

Before the client gets to your station for the consultation you should ___.

Sharing information between two people or groups.

Effective communication is defined as the act of __.

Lasting client relationships

Effective human relations and communication skills build __, accelerate professional growth, and help prevent misunderstandings in the work place.

Honestly and tactfully explain why the problem cannot be fixed

If a client has a problem with the service and you cannot change what she dislikes, you should ___.

Have the receptionist call or text the client, explain

If you are running late and you know it will cause delays for a later client, it is recommended that you ____.

Be polite and refrain from arguing

If you get involved in a scheduling mix-up, you should ___.

Take her byt let her know why in a pleasant manner

If your tardy client arrives and you have the time to take her without jeopardizing other clients appointments, you should ___.

future advancements

Many beauty professionals do not take advantage of the crucial communication opportunity with their supervisor to discuss their ___.

15 Minutes

Many salons set a limited amount of time that they allow a client to be late before they require them to reschedule. What is the common time limit.

Insecure

People who create conflict most likely feel ____.

your respect

Regardless of whether or not you like someone, your colleagues are professionals who deserve ___.

Client questionnaire

The client consultation form can be best described as a ___.

An intake form

The client consultation form is sometimes called __.

The clients age

The client consultation form typically does not ask __.

Salons overall operation

The salon manager is generally the person with the most responsibility regarding the ___.

Research different fashion styles and determine which best suits the client

To hep your client make choices that reflect a personal sense of style, it is recommended that you ___.

Lifestyle limitations

Toward the end of the client consultation, you should counsel the client on the ____ associated with a given nail style or service as well as salon and home maintenance commitments needed to keep their nails looking their bet at all times.

Take him or her on a quick tour of the facility.

When a new client visits the salon for the first time you should __.

A more experienced nail technician

When faced with an unhappy client in a situation where you are unsure of what to do, it is recommended that you call on ___ or the salon manager for suggestions.

Be open to constructive criticism

When interacting with the salon manager, you should ___.

seek help from someone you respect when you are at odds with a coworker

When interacting with your coworkers, it is recommended that you

Before the service starts

When should you do the client consultation.

Analyze the clients hand and fingertips

When using the 10 step consultation method, what should you do next after discussing the clients personal preferences?

Confident

When we feel secure, we act in a ___ manner.

Uphold your values

When you believe in yourself, you trust you judgment, ____, and stick to what you believe is right.

Genuinely friendly

When you meet a client for the first time, you need to be ___.

The same word can have different meaning across cultures

Why is it best to avoid the use of slang.

Facial expressions

You can communicate through words, voice inflections, ___, body language, or visual tools

To some degree, as part of every service.

You should perform a client consultation.

Communicate

Your reactions to situations beyond your control, and you ability to ___ in the face of challenges, are critical to being successful in a people profession.

Simple and sophisticated look

a person who prefers classic styling in clothing would likely want a ___ with respect to her nails, makeup, and hair.