Ch 4. Organizational Staffing

Which of the following is the difference between downsizing and turnover?

Downsizing is planned while turnover can be unplanned and create gaps

Joe and a bunch of his buddies have just been terminated from employment because the company was able to reduce its labor requirements with new equipment. Why is this an example of a reduction-in-force?

It is a permanent change caused by the acquisition of labor-saving technology.

Thomas works in a PR company. The company's manager is not satisfied with his performance and wants to fire him. Why would it be a good idea to try to find an alternative to firing him, such as finding him a new post in the company?

It raises company morale.

What do you call the process of employees applying for vacancies in their current organization?

Job bidding

How do group interviews and panel interviews differ?

A group interview involves at least two applicants while a panel interview involves at least two interviewers.

What changes should you recommend be incorporated in a written statement of termination?

Adding the termination dates

Alicia's customer at the bridal shop was so difficult and rude that Alicia decided to quit on the spot. Why would this be considered impulsive quitting?

Alicia made her decision in a quick and emotional moment

What type of interview uses open-ended questions and free flowing conversation?

An unstructured interview

Tom was terminated due to a slowdown in demand for his company's products. His employer tells him he will be called back when product demand increases. Why is this scenario an example of a layoff?

Because the employer expects it to be temporary

Thomas quit his job to work for another company, while Jane retired after working 40 years. How does Thomas' termination compare to Jane's termination?'

Both of these are examples of voluntary termination.

Which of the following is an example of a good question for an exit interview?

Can you summarize in a few sentences whether or not you feel included in the company?

Ben sells cars and learns of another dealership with better commissions. He contacts the dealership and is offered a sales position. He accepts their offer and quits his current job. What type of quitter is Ben?

Comparison

Which of the following will provide an employer with relevant information about the candidates, like personal hygiene, timeliness and manners?

Conducting Interviews

An interviewer has just given outstanding scores to an average applicant who followed several very poor applicants. What type of interviewing pitfall has the interviewer fallen into?

Contrast effect

Janice was just terminated. She was told her skills were not up to par for the company's needs. What type of termination did she undergo?

Discharge

Identify the first step that is involved in terminating an employee.

Documenting employee performance and behaviors

To motivate employees to stay with the company, the HR manager recommends an across the board pay raise, which will get the company wages up to current market level. What type of tool is this?

Extrinsic motivation

Rita is an HR specialist that wants to notify company employees of a vacancy. What is the name of the notification process?

Job posting

Bob is looking to hire someone from within the company for a vacant position. He comes up with this as a job posting: ZZT Engineering is looking to hire someone from within the company to fill the position of Senior Engineer. The Senior Engineer will oversee all the Junior Engineers and their projects. You can apply on the company website, on the opportunities page. What is missing from this job posting?

Job qualifications

Which of the following is NOT an advantage of external recruitment?

Organizational morale

Which of the following may affect intrinsic motivation?

Participation in decision-making

Felicia manages the training department. She notices that Adam, the training assistant, is bored performing the same, repetitive tasks and often has idle time throughout the day. Adam's low morale concerns Felicia since he is a good employee. Which of the following actions would BEST address this situation?

Redesign Adam's job responsibilities and tasks

Which of the following is NOT a step used by a human resources manager to determine the best possible fit for a job?

Review job applications Interview selected candidates Choose candidates based on pre-determined selection criteria Perform a detailed check of the candidates' regular contacts(correct)

What is the proper course of action when an employer is performing background checks and discovers that a candidate has provided information in his employment application that is untrue?

The employer has grounds to rescind the job offer

Which of the following is the BEST explanation of 'absenteeism'?

The pattern or habit of employees missing work, often for no good reason

Although downsizing saves a company money in salary and benefits, which of the following can be a disadvantage of this practice?

The remaining employees become overworked

Exit interviews are important to organizations because:

They provide data on why employees leave and ways to retain them

Beth is feeling burnt out at work. She needs a change, so she decides to quit her job and take classes to become a real estate agent, which she thinks will provide her with a more flexible schedule. Which of the following describes this example?

Turnover

A successful architectural design firm is expanding its business and needs to hire three architects and five project managers in the next two months. The human resources department is already tied up with other critical staffing projects. Which of the following would BEST suit the firm's recruitment needs?

Using an employment agency

Carmen is a stay-at-home wife and wants to treat her parents to an expensive vacation for their 25th wedding anniversary. She gets a part-time job at a retail store and intends to quit once she earns enough money for her parents' trip. Carmen is an example of _____.

a pre-planned quitter