Ch. 5, 6, & 7 (MAN 4301 Human Resource Management)

Which of the following is the biggest downside for large job sites? While they promise excellent service, the exuberant service charges discourage applicants from using job sites. Most job sites do not return with quick results, which can be frustrating for an applicant. Job sites offer lackluster customer service, which is a huge disappointment for applicants. Most job sites post jobs that are completely unrelated to an employee's expertise and job interest. Because of the sheer size of the website, there is a lack of differentiation between candidates listed on the site.

Because of the sheer size of the website, there is a lack of differentiation between candidates listed on the site.

Which of the following is true of the generalizability of several personnel selection methods? Cognitive ability tests have high generalizability. Drug tests have low generalizability. Physical ability tests have high generalizability. Interviews have high generalizability. Reference checks have high generalizability

Cognitive ability tests have high generalizability.

Which of the following is true of the generalizability of several personnel selection methods? Cognitive ability tests have high generalizability. Physical ability tests have high generalizability. Interviews have high generalizability. Drug tests have low generalizability. Reference checks have high generalizability.

Cognitive ability tests have high generalizability.

________ are people who apply for a vacancy without prompting from the organization. Poached employees Referrals Internal employees Virtual employees Direct applicants

Direct applicants

________ serve primarily the blue-collar labor market; ________ perform much the same service for the white-collar labor market. Public employment agencies; private employment agencies Public employment agencies; referrals Referrals; private employment agencies Direct applications; referrals Newspaper ads; online job search engines

Public employment agencies; private employment agencies

________ are people who are prompted to apply for a job by someone within the organization. Direct applicants Referrals Internal employees Virtual employees Boomerang employees

Referrals

The ________ requires that everyone receiving unemployment compensation be registered with a local state employment office. Equal Pay Act Employers' Liability Act Social Security Act Protection of Employment Regulations Worker Adjustment and Retraining Notification Act

Social Security Act

Which of the following is a disadvantage of employing temporary workers as a means of eliminating a labor shortage? The use of temporary workers adds up to many administrative tasks and financial burdens associated with being the "employer of record." Small companies that cannot afford their own testing program often get employees who have been tested by a temporary agency. The low levels of commitment to the organization and its customers that temporary workers bring with them often reduce the level of customer loyalty. Many temporary agencies train employees prior to sending them to employers, which often means that the company has to retrain them in accord with its own standards. Because temporary workers have little experience in the host firm, the objective perspective they bring is of no value.

The low levels of commitment to the organization and its customers that temporary workers bring with them often reduce the level of customer loyalty.

Which of the following is true of e-learning and computer-based training (CBT)? E-learning includes the delivery of instruction only through a firm's intranet, never the Internet. Trainees can answer questions and choose responses in standalone CBT. Trainees can collaborate with other learners in standalone CBT. Simulations and games are social media tools that can be used for training. It is not advisable to integrate instruction text with games in e-learning and CBT.

Trainees can answer questions and choose responses in standalone CBT.

Which of the following is true about presentation methods used in training? The traditional classroom instruction method is the most time-consuming method. Virtual classrooms cannot be used in distance learning. Distance learning features only one-way communication between people. Videos are often used alone in presentations. Webcasting involves instructions provided online through live broadcasts.

Webcasting involves instructions provided online through live broadcasts.

Recruiting advertisements in newspapers and periodicals are generally used to attract candidates from a specific minority community. are exempt from the requirements of Title VII of the Civil Rights Act. are less expensive than direct applications or referrals. are likely to generate less desirable candidates than direct applications or referrals. are used exclusively to attract applicants who are currently employed

are likely to generate less desirable candidates than direct applications or referrals.

Which of the following concepts was advocated to minimize the adverse impact of testing? binding collating banding grouping teaming

banding

Reliability is the validity of a test measured by administering it to people already on the job and then correlating the scores with existing measures of each person's performance. empirical relationship between test scores taken prior to being hired and eventual performance on the job. degree to which the information provided by selection methods enhances the bottom-line effectiveness of the organization. extent to which performance on the measure is related to performance on the job. consistency of a performance measure.

consistency of a performance measure.

The process of attempting to ascertain the supply of and demand for various types of human resources is called delegation. outsourcing. forecasting. downsizing. implementation.

forecasting.

When a state or federal government is unable to pass a budget, workers sometimes take a ________ as there is no money to pay the employees. work-sharing culture demotion suspension layoff furlough

furlough

Just as reliability is necessary but not sufficient for validity, validity is necessary but not sufficient for scalability. accountability. generalizability. utility. legality.

generalizability.

Which of the following is a method used to reduce an expected labor shortage that is low on revocability? outsourcing new external hires retrained transfers temporary employees overtime

new external hires

Which of the following actions is most likely to enable organizations to increase the impact that recruiters have on those they recruit? recruiting individually providing highly positive, unrealistic descriptions of the job withholding the company's information providing timely feedback excluding personnel specialists

providing timely feedback

________ is the planned elimination of large numbers of personnel designed to enhance organizational effectiveness. Homesourcing Retraining Downsizing Work sharing Retirement

Downsizing

Which of the following strategic initiatives ensures that employees understand their roles and decision-making authority? improving employee engagement increasing growth in the global market developing opportunities for innovation enhancing the creativity of employees improving customer service

improving customer service

Behavior modeling training is best for improving ________ skills. writing technical interpersonal conceptual

interpersonal

The approach that pays employees higher wages than what competitors pay their employees in similar roles is called the free-rider effect. lead-the-market approach. lead-indicator approach. premium-wage approach. first-mover advantage. Bottom of Form

lead-the-market approach.

According to the Department of Labor, employees with disabilities should make up what proportion of the workforce at companies that contract with the U.S. government? 7 percent 10 percent 5 percent 3 percent 12 percent

7 percent

Which of the following is true of interviews? Generalizability of interviews is low. Interviews are most reliable when assessing non-observable traits. Reliability of unstructured interview is very high. Validity of unstructured interviews is very high. Legality of interviews is high.

Generalizability of interviews is low.

________ is considered a slow option for avoiding an expected labor shortage, but has moderate revocability. Overtime Outsourcing Transfer Turnover reductions Technological innovation Bottom of Form

Outsourcing

________ is the degree to which the information provided by selection methods enhances the bottom-line effectiveness of the organization. Legality Reliability Utility Generalizability Validity

Utility

Qualities such as being emotionally stable, non-depressed, secure, and content are examples of the ________ dimension of personality. extroversion openness to experience conscientiousness adjustment agreeableness

adjustment

When applicants' reactions to recruiters are examined, ________ are the two traits that stand out the most. race and experience warmth and age age and gender experience and gender warmth and informativeness

age and gender

Since there are fewer students on campus, security does not have to wait to shrink their workforce. Which option should administrators choose to reduce those numbers quickly? demotions early retirement natural attrition retraining a hiring freeze

demotions

Pietro works as a sale executive for RangerCo., a large manufacturer of car stereos. He hears about a vacancy for sales manager at HearAll Inc.., a competitor in the same industry, and sends in his resume requesting HearAll to consider him for the vacancy. Pietro is an example of a(n) internal employee. virtual employee. direct applicant. referral. poached employee.

direct applicant.

Which of the following personnel selection methods has a high generalizability? physical ability tests personality inventories reference checks drug tests interviews

drug tests

One way to recruit companies to a state is to offer tax incentives; another is to assure them that the workforce is prepared. When a state government confirms that an employer will be given the authority to terminate employment of an employee at any time without cause and gives the same assurance to the employees, those statutes are referred to as affirmative action policies. employee liability policies. employment-at-will policies. due process policies. countercyclical hiring policies.

employment-at-will policies.

Hector is a maintenance supervisor at a large petroleum refinery in Texas. His friend, Ronald, who works at another refinery in Louisiana, informs Hector about a vacancy for a maintenance manager's position at the Louisiana refinery and asks him to apply for the position. Hector is an example of a(n) virtual employee. internal employee. direct applicant. referral. poached employee.

referral.

Directly translating an instructor-led, face-to-face training program online is called repurposing. goal orientation. e-learning. action learning. active learning.

repurposing.

Which of the following options for avoiding an expected labor shortage is a slow solution and has low revocability? retrained transfers technological innovation temporary employees overtime outsourcing

technological innovation

Which of the following is an example of an intrinsic reward? a bank offering loans at a subsidized rate to its employees a manufacturing organization offering a monthly bonus on joining the firm at a particular position in a particular city the U.S. Army appealing to the patriotism in people to get more new recruits a firm providing free vehicles to employees who are promoted to the managerial level a school management giving monthly bonuses to the teachers

the U.S. Army appealing to the patriotism in people to get more new recruits

Cognitive, skill-based, affective, results, and return on investment are all repurposing efforts. action planning results. training outcomes. conceptual decisions. operational results.

training outcomes.

A(n) ________ shows the proportion of employees in different job categories at different times. orthogonal matrix invertible matrix task role matrix transitional matrix definite matrix

transitional matrix

A(n) ________ shows the proportion of employees in different job categories at different times. task role matrix transitional matrix orthogonal matrix definite matrix invertible matrix

transitional matrix