ch 5-9, 11, 13-16

According to your textbook, _____________ is the process of assigning, evaluating, and regulating resources on an ongoing basis to accomplish an organization's goals.

organizational control

According to your textbook, _____________ is the creation or change of an organization's structure. chain of command hierarchy of relationships organizational design staffing

organizational design

According to your textbook, during a(n) ____________ program, new employees are provided with basic information about the employer. orientation job analysis training initiation program

orientation

According to your textbook, a _____ is a blueprint for goal achievement that specifies the necessary resource allocations, schedules, tasks and other actions. plan tactical overview resource map strategy

plan

According to your textbook, a ______ provides broad guidelines for manager to follow when dealing with important areas of decision making. contingency procedure policy rule

policy

According to your textbook, McClelland defined the need for __________ as the desire to cause others to behave in a way that they would not have behaved otherwise. influence achievement affiliation power

power

According to your textbook, all of the following are types of organizational change EXCEPT __________. strategic procedural-oriented process-oriented structural

procedural-oriented

According to your textbook, a ______ is a set of step-by-step directions that explain how activities or tasks are to be carried out. policy contingency procedure rule

procedure

According to your textbook, ___________ explain how workers select behavioral actions to meet their needs and determine their choices. equity theories process theories expectancy theories content theories

process theories

According to your textbook, ____________ is the relationship between a given amount of output and the amount of input needed to produce it.

productivity

According to your textbook, Maslow's hierarchy of needs theory is based on two principles which are: __________________________. the existence principle and the relatedness principle the deficit principle and the progression principle the learning principle and the growth principle the hygiene principle and the motivators principle

the deficit principle and the progression principle

According to your textbook, in Reinforcement Theory, _____________ is an attempt to show an employee what the consequences of improper behavior will be. extinction negative reinforcement positive reinforcement avoidance

avoidance

According to your textbook, in a(n) ____________ organization, management consciously attempts to spread authority to lower organization levels. decentralized centralized organic bureaucratic

decentralized

According to your textbook, ________ is the downward transfer of authority from manager to subordinate. chain of command line authority delegation scalar principle

delegation

According to your textbook, the word planning involves determining the organization's goals but not the means for achieving them determining the organization's goals and defining means for achieving them determining the organization's goals and how to measure them. determining the means for achieving the organization's goals but not the goals themselves

determining the organization's goals and defining means for achieving them

According to your textbook, the organization's mission statement explains __________________________. what the organization stands for and why it exists what the goals are and what resources are needed to accomplish them what the organization hopes to accomplish in the future who is in charge and what their job is

what the organization stands for and why it exists

According to your textbook, __________________ is responsible for the zero defects program.

Philip Crosby

Which of the following is NOT one of the control techniques discussed by the textbook?

Command controls

According to your textbook, in which step of the organizational process does a manger determine the vertical and horizontal relationships of the organization? Review plans and objectives Design a hierarchy of relationships Determine the work activities necessary to accomplish objectives Assign activities and delegate authority

Design a hierarchy of relationships

Which of the following is NOT one of the steps that managers use to set up control systems, according to your textbook?

Determining the organization's strategy.

According to your textbook, each of the five basic functions of management do not change at all when operating in a foreign market. True False

False

According to your textbook, in order for Total Quality Management (TQM) to be effective, commitment must begin with front-line workers.

False

According to your textbook, managers spend about 50% of their time communicating with employees and other internal and external customers. True False

False

According to your textbook, written communication has no advantages over verbal communication. True False

False

As reported in your textbook, according to Armand V. Feigenbaum, when implementing Total Quality Management, employees best define quality.

False

Which of the following is NOT an example of a marketing control identified by your textbook?

Financial audits

According to your textbook, this type of organizational change alters the attitudes, behaviors, skills, or performance of employees in the company. Structural Process-oriented Strategic People-centered

People-centered

According to your textbook, this type of plan is one that a manager uses to accomplish his or her job responsibilities. Operational Plan Tactical Plan Contingency Plan Strategic Plan

Operational Plan

According to your textbook, ______________ refers to the number of workers who report to one manager. Line authority Span of control Chain of command Scalar principle

Span of control

According to your textbook, this type of plan is an outline of steps designed with the goals fo the entire organization as a whole in mind, rather than the goals of specific divisions or departments. Tactical Plan Strategic Plan Contingency Plan Operational Plan

Strategic Plan

According to your textbook, this type of plan is concerned with what the lower level units within each division must do, how they must do it, and who is in charge at each level. Contingency Plan Strategic Plan Operational Plan Tactical Plan

Tactical Plan

According to your textbook, W. Edwards Deming is known as the Father of Total Quality Management (TQM).

True

According to your textbook, all managers are human resource managers. True False

True

According to your textbook, communication is a linking process of management. True False

True

According to your textbook, horizontal communications focus on coordination of tasks or resources. True False

True

According to your textbook, the Equal Employment Opportunity Act identifies individuals over the age of 40 as being part of a protected class. True False

True

According to your textbook, the international manager performs the same basic functions as the domestic manager. True False

True

According to your textbook, this principle states that an employee should have one and only one supervisor to whom he or she is directly responsible. Line authority Chain of command Scalar principle Unity of command

Unity of command

According to your textbook, all of the following are challenges to organizational change EXCEPT the____________. target of change extent of planning company's financial position degree of learning

company's financial position

According to your textbook, ______________ is the discomfort and confusion that a person experiences when in an unfamiliar culture. disorientation culture shock ethnocentrism language barriers

culture shock

According to your textbook, the benefits of planning include all of the following EXCEPT: gives an organization a sense of direction. focuses attention objectives and results. provides guidelines for decision making. determining who the leader should be.

determining who the leader should be.

According to your textbook, all of the following are included in Alderfer's ERG theory, EXCEPT ____________. growth needs esteem needs existence needs relatedness needs

esteem needs

According to your textbook, the process of change has three basic steps which includes all of the following EXCEPT ____________. unfreezing evaluating refreezing changing

evaluating

According to your textbook, all of the following are common characteristics of successful multinational corporations EXCEPT______________. location in developed countries creation of foreign affiliates experienced managers global vision and strategies

experienced managers

According to your textbook, the selling of an organization's products to a foreign broker or agent is called ___________. direct investment joint venturing exporting strategic alliance

exporting

According to your textbook, __________ controls attempt to identify and prevent deviations in the standards before they occur.

feedforward

According to your textbook, Total Quality Managements rests on each of the following principles EXCEPT _____________________.

focus on the employee

According to your textbook, a ________________ depicts the change process as one that must overcome a person's or organization's status quo or existing state of equilibrium. process consultation differentiation strategy strategic change force-field analysis

force-field analysis

According to your textbook, a ______________ structure groups positions into work units based on similar activities, skills, expertise and resources. functional divisional network matrix

functional

According to your textbook, all of the following are criteria for effective goals EXCEPT___________________________. goals should be linked to rewards goals must be specific and measurable goals should not be limited to a specific timeframe goals should be challenging but not too difficult

goals should not be limited to a specific timeframe

According to your textbook, each of the following is part of the economic environment that a business may pay attention to, EXCEPT ________________. inflation rates tax structures average income levels of the population government regulations

government regulations

According to your textbook, the _______ is an informal, person-to-person communication network of employees that is not officially sanctioned by the organization. chain of command informal network organizational design grapevine

grapevine

According to your textbook, the ________ organization is defined by the patterns, behaviors, and interactions that stem from personal rather than professional relationships. formal decentralized centralized informal

informal

According to your textbook, the _______________ is the physical facilities that support a country's economic activities. exchange rate technological environment infrastructure political environment

infrastructure

According to your textbook, ____________ rewards are self-administered. esteem behavioral intrinsic extrinsic

intrinsic

According to your textbook, for a ___________, a description of all jobs (tasks) and the qualifications needed for each position are developed. job description recruitment ad job analysis job posting

job analysis

According to your textbook, __________ occur when a company forms a partnership with a foreign firm to develop new products or give each other access to local markets. licensure agreements strategic alliances joint ventures exporting

joint ventures

According to your textbook, all of the following are factors that affect organizational design, EXCEPT technology leadership philosophy strategy organizational size

leadership philosophy

According to your textbook, the ______________ structure is a management system based on a formal framework of authority that is carefully outlined and precisely followed. mechanistic decentralized organic centralized

mechanistic

According to your textbook, ____________ are defined as organizations operating facilities in one or more countries. international enterprises global strategic partnerships global organizations multinational corporations

multinational corporations

According to your textbook, a __________ structure relies on other organizations to perform critical functions on a contractual basis. matrix divisional functional network

network

According to your textbook, ___________ are annual limits that governments enact to restrict trade. regulations embargoes tariffs quotas

quotas

According to your textbook, the first step in the organizational process is to ________________________. design a hierarchy of relationships review plans and objectives classify and group the necessary work activities into manageable units determine the work activities necessary to accomplish objectives

review plans and objectives

According to your textbook, all of the following are examples of stimuli in the external environment that may cause an organization to change EXCEPT: economic stimuli systems stimuli social stimuli political stimuli

systems stimuli