Ch. 5 ITB

For making an effective business presentation, one should: a. use clear transitions as one moves from point to point. b. not waste time on citing specific data. c. ignore any questions asked in the middle of the presentation. d. field questions at the beginning of the presentation.

use clear translations as one moves from point to point

When using block paragraphs in messages, one should: a. use single spacing. b. indent the first sentence of paragraphs. c. not use double space between paragraphs. d. not use headings.

use single spacing

Studies cited in The Wall Street Journal's Career Journal suggest that during face-to-face communication, the body language of the speaker conveys maximum meaning to the listener. True or False?

True

Which of the following practices is most likely to strike the right tone in a business message? a. Using common words b. Using the passive voice c. Avoiding contractions d. Avoiding personal pronouns

using common words

Which of the following statements avoids gender bias? a. A manager should support his team. b. A manager who loses his temper quickly is a poor manager. c. A manager should be fair when he conducts appraisals. d. A manager who does not lead by example is a poor manager.

A manager who does not lead by example is a poor manager.

A business email should have as many attachments as possible to communicate a message. True or False?

False

Who among the following individuals uses nonverbal communication? a. Winston, who uses technical jargon that is often difficult for his colleagues to understand b. Rudolf, who communicates with his employees through his secretary c. Herbert, who maintains eye contact with his employees while talking to them d. Brian, who has difficulty expressing his ideas because of language differences

Herbert, who maintains eye contact with his employees while talking to them

A business email should have a compelling subject line. True or False?

True

In American culture, older people tend to experience negative age bias more often than younger people. True or False?

True

In the context of communication, taking notes helps one concentrate and listen better. True or False?

True

Maurice, the marketing head of a nonprofit organization, always begins his presentation on a project by sharing lesser-known facts and figures about the impact of the relevant issue. This helps the members of the audience get a better picture of the importance of the issue and makes them more attentive. Given this information, it can be assumed that Maurice uses _____ to open his presentations. a. audience involvement b. a simile c. a startling statistic d. an engaging question

a startling statistic

Louis, a psychoanalyst, began his presentation on nonverbal communication by telling the story of a young boy who had the habit of sucking his thumb. He used this example to explain different behaviors that adults display in the workplace. In the given scenario, Louis used a(n) _____ to open his presentation. a. startling statistic b. anecdote c. engaging question d. metaphor

anecdote

When writing high-impact messages, a _____ is an invaluable tool that you can use to engage your reader's attention whenever you have more than one of anything in your writing (e.g., next steps, similar sections, questions). a. statistical footnote b. bulleted list c. block paragraph d. compelling story

bulleted list

David, a German, and Rohit, an Indian, are representing their respective countries in a global summit. Unaware of each other's social practices, both David and Rohit are not able to communicate properly with each other. During lunch, Rohit eats bread with his hand, whereas David uses a fork and knife. This further reinforces their negative impression of each other. Which of the following communication barriers are David and Rohit facing in the given scenario? a. Perceptual barriers b. Organizational barriers c. Physical barriers d. Cultural barriers

cultural barriers

Ron, an employee of Orifeon Corporation, is involved in various fraudulent activities. His team members find out about Ron's behavior and report it to their manager, Jaden. Jaden decides to discuss this issue with Ron. In this scenario, which of the following communication channels is Jaden most likely to use? a. Telephone b. Face-to-face meeting c. Memo d. Text message

face-to-face meeting

_____ is a form of communication that does not involve the use words. a. Intercultural communication b. Dynamic delivery c. Active listening d. Nonverbal communication

nonverbal communication

The employees of Marconium Inc. often feel that they cannot comment on the management policies of the company even though there is no rule that prevents them from being critical of the management. In the given scenario, the employees of Marconium Inc. are facing a(n) _____. a. physical barrier b. organizational barrier c. cultural barrier d. body language barrier

organizational barrier

In face-to-face communication, the verbal content of a message conveys much more meaning to the listener than the tone of voice and body language. True or False?

False

Studies suggest that three days after a presentation, people retain more from an oral presentation than from a visual presentation. True or False?

False

When drafting an email using block paragraphs, you should use single spacing between paragraphs. True or False?

False

Which of the following statements is true about listening? a. For most people, only 15% of learning is derived from listening. b. Listeners are focused and determined to pay attention 75% of the time. c. For most people, listening is much slower than thinking. d. Hourly employees are likely to spend 90% of their time listening.

For most people, listening is much slower than thinking.

Research done by Edward P. Bailey, noted professor and business communication author, affirms that it is OK to split infinitives in written business communication. True or False?

True

Studies cited in The Wall Street Journal's Career Journal suggest that during face-to-face communication, 38% of meaning comes from tone of voice. True or False?

True

Which of the following communication channels helps your audience benefit from hearing your tone and how it changes through the chat? a. Texting b. Telephone conversation c. Online social networking d. Email

telephone conversation