Ch. 7

Arnold Palmer Hospital uses which focus? A) process B) repetitive C) product D) mass customization E) A and D

a: process focus

An assembly line is an example of a:

repetitive process

What industry is likely to have low equipment utilization?

restaurants

Goods made to order are typical of ________ and ________ approaches while goods made to forecast are typical of ________ and ________ approaches. A) process, mass customization; repetitive, product B) product, mass customization; repetitive, process C) product, process; repetitive, mass customization D) repetitive, product; mass customization, process E) repetitive, process; mass customization, product

a Goods made to order: process + mass customization Goods made to forecast: repetitive + product

Which of the following products is likely to be assembled on a repetitive process line? A) automobiles B) custom personal computers C) custom cakes D) steel E) beer

a: automobiles

Which one of the following products is most likely made in a job shop environment? A) rolls of newsprint B) custom furniture C) television sets D) cigarettes E) canned vegetables

b: custom furniture

Which of the following is FALSE regarding repetitive processes? A) They use modules. B) They allow easy switching from one product to the other. C) They are the classic assembly lines. D) They have more structure and less flexibility than a job shop layout. E) They include the assembly of basically all automobiles.

b: they allow easy switching from one product to the other

Three of the four types of processes are: A) goods, services, and hybrids. B) manual, automated, and service. C) process focus, repetitive focus, and product focus. D) modular, continuous, and technological. E) input, transformation, and output.

c: process focus, repetitive focus, product focus

A job shop is an example of a(n): A) repetitive process. B) continuous process. C) line process. D) intermittent process. E) specialized process.

d: intermittent process

One of the similarities between process focus and mass-customization is: A) the volume of outputs. B) the use of modules. C) many departments and many routings. D) the variety of outputs. E) All of the above are similarities.

d: the variety of outputs

Harley Davidson: A) utilizes job shops to make each of its modules. B) uses product focused manufacturing. C) uses a large number of modules to build a small number of different bikes. D) uses work cells to feed its assembly line. E) All of the above are true.

d: uses work cells to feed its assembly line

Which of the following companies use a mass customization approach? A) Dell B) Align Technology C) Frito-Lay D) Arnold Palmer hospital E) A and B

e: both Dell and Align Technology

High fixed costs and low variable costs are typical of which approach? A) product B) process C) mass customization D) repetitive E) A and C

e: both product focus and mass customization

A product-focused process is commonly used to produce:

high-volume, low-variety products.

Align Technology uses a ________ approach to produce clear plastic removable aligners.

mass customization

Frito-Lay is to ________ focus as Harley Davidson is to ________ focus.

product, repetitive