ch 8

staff employees _________ and ________ line managers in meeting their goals

advise & assist

a cross functional team that include supplies, distributors, and customers goes beyond organization

boundaries

once the department manager determines the work that needs to be done, the next step is dividing the tasks among department employees. this step is known as:

division of labor

organizations monitor the business ____ to see what competitors

environment

flat organizational structures

fewer layers of management - respond readily to customer demands because lower level employees have authority and responsibility for making decisions - managers can be spared some day to day tasks

remaining _______ is the key to an organization's success in changing times

flexible

a company departmentalizes when it divides its organizational ________ into separate units

functions

a disadvantage of both line and line and staff organizational structures is they become:

inflexibility

a self managed team

is empowered to make decisions without management approval

principles proposed by weber & fayol that are still useful in today's organizations include:

job descriptions written rues, decision gudelines & detailed records, consistent procedures, regulations & policies, staffing & promotion based on qualifications

a ________ structure, also called a project management structure, sets up teams from different departments, thereby creating two or more intersecting lines of authority

matrix

in a _______________ organization, project managers are in charge of teams made up

matrix style

written rules & procedures, promotions based on qualifications, and job description are organizing principles proposed by

max weber

which organizational theorist put great trust in managers & felt the firm would do well if employees simply did what they were told?

max weber's

which of the following exemplify line personnel in the line and staff organization?

packaging personnel & production workers

for a department to operate effectively, the organization must allocate it sufficient _______ such as funds and personnel.

resources

fayol's equity principle states that a manager should treat employees & peers

respect & justice

the line organization has direct lines of _______ that extend from the top manager to employees at the lowest level of the organization

responsibility, authority & communication

an organization must remain flexible and able to _______ to changing times and successful

adapt

managing ______ has become a critical managerial function because the increasing rate of change affects all organizations

change

when doctors, nurses, technicians, and anesthesiologists from different departments in hospital work together to complete an operation this is an example of a:

cross functional self managed team

a surgical team has various skilled personnel that work together on a long term basis to accomplish daily surgeries. a group like this represents what type of organizational model?

cross functional self managed teams

the process of setting up individual departments to do specialized work is:

departmentalization

when a company purchases raw materials in bulk, thus reducing the cost of production, it is called:

economies of scale

the organization structure that creates a chain of command with one person at the top and others in ranked order to the bottom is a

hierarchy

a manager's ability to ________ the worker with the best skills to do specific tasks affects a company's success

identify

in line & staff structures, staff managers provide advice & support to ________ departments on specialized matters such as finance, engineering, human resources and the law

line

production workers, distribution people, and marketing personnel who are responsible for directly achieving organizational goals are called _____ personnel

line

primary reinforcer why managers in the latter 1900s began designing organizations was so that _________

managers could control workers

under the unity of command principle a worker is to report to how many bosses

one

line organization follow fayol's traditional management rules because the managers give _________ and enforce ________

orders & discipline

as a company grows it may become necessary for it to create a(n) _________ __________ to show relationships among people, to determine who is accountable for the completion of specific work, and to show who reports to whom

organization chart

consumers today expect high quality products & fast, friendly service at a(n) ________ cost

reasonable

which is a true statement about the principles of organization?

regardless of the business size the principles are smaller

the success of a firm often depends on management's ability to identify each worker's _______ assign the right tasks to the right person

strengths

one solution to the _______ or short term nature of matrix teams is to establish long lived teams & empower the to work closely with suppliers, customers, & others

temporary

which of the following are considered to be disadvantages to the matrix organization?

- costly & complex - can confuse employees about where their loyalty belongs --- with the project managers - requires good interpersonal skills & as well as cooperative employees and mangers to avoid communication problems - it may be only a temporary solutions to a long - term problem

the reasons for implementing departmentalization include:

- grouping all of those doing the same task together - assigning people with the correct knowledge to do each task

matrix organization

specialists from different parts of the organization work together temporarily on specific projects, but still remain part of a line and staff structure

in line & staff structures, __________ managers provide advice & support to _________ departments on specialized matters such as finance, engineering, human resources and the law

staff & line

the disadvantages of a line structure for large businesses are:

too inflexible, having few specialists or experts to advise people along the line, and of having lengthy lines of communication

identify drawbacks of a tall organization structure from the following examples

- message distortion - cost of all these managers and support people was high - the paperwork they generated was enormous - inefficiencies in communication and decision making were often intolerable

matrix organizations violate traditional managerial principles, yet can be more efficient. this contradiction can be attributed to which of the following attributes?

- gives managers flexibility in assigning people to projects - encourages inter organizational cooperation & teamwork - it can produce creative solutions to product development problems - it makes efficient use of organizational resources

broad span of control

allows on supervisor to be be responsible for many workers whose work tasks are predictable & standardized

if the structure of an organization is a tall pyramid, it would be likely to have __________ decision making

centralized

the line of authority that moves from the top of a hierarchy to the lowest level is called the:

chain of command

adjusting to changing markets is a critical _________ function

managerial

economies of scale work best in a company that make large quantities of goods using ________ _________ processes

mass production

true of false: many jobs can be done quickly & well when each person specializes

true

groups of employees from different departments who work together on a long term basis are called:

cross functional self managed teams

which fayol principle states that the amount of decision - making power vested in top management should vary by circumstances?

degree of centralization

organizing groups of jobs into working units called departments, units, groups, or division is called _________

departmentalization

under which fayol principle does it state that workers should know to whom they report?

hierarchy of authority

the owner of a flower shop has three employees. two employees are better at arranging flowers in a vase while the third is skilled at preparing the flowers to be arranged. separating the employees by these skills is called job is _____

job specialization

those directly responsible for the achievement of organization goals through production, distribution and marketing of the company's products & services are its _________ managers

line mangers

an _____ chart shows relationship among people: who is accountable for the completion of specific work, and who reports to whom

organization

department managers are needed to ______ the whole process

control

in a project members have different expertise & leadership is shared to complete the task, which

cross functional self managed teams

in line and staff structures, staff managers provide advice & support to ___________ departments on specialized matters such as finance, engineering, human resources, and the law

line

the personnel directly responsible for achieving organization goals are:

line personnel

today's trend is to expand the span of control because

as organizations adopt empowerment, reduce the number of middle managers, and hire more talented & better educated lower level employees

fayol's _________ principle states that materials & people should be placed and maintained in the proper location within an organization

order

regardless of the size of the business, the principles of _________ its structure remain the same

organization

the idea that taking good care of __________ leads to happy ________ who in turn make employees happier is known as a virtuous cycle

employees & customers

which of the following are the responsibility of production line managers?

can issue orders, enforce discipline & adjust the organization as conditions change

when an organization is set up as a bureaucracy

companies designed many rules & regulations to give managers control over employees

julius plans to start a lawn mowing business. while writing the business plan, he determines the work that needs to be done. this step in building an organization is known as:

organizing

although weber's principle made sense at the time, __________ and ________ become so rigid in some companies that they grew counterproductive

rules & procedures

in a line and staff organization, those who advise line personnel but do not have the authority to issue direct orders to them are the company's ________ personnel

staff

a fayol principle that states each worker is to report to one and only boss

unity of command

an organization sets up rules and regulations to give its managers more control over employees. this type of organization managed by rules is often considered inefficient due to the levels of control and is known as a:

bureaucracy