CH 8 SCM
The average North American manufacturing firm spends _____ percent of its cost of goods sold on purchased goods and services. a. < 10 b. 25 c. 55 d. 75 e. > 90
C
Which of the following is not one of the five elements in the Six Sigma performance improvement model? a. D(efine). b. M(easure). c. A(ccess). d. I(mprove). e. C(ontrol).
C
_____ are those costs incurred when production processes are designed or modified to prevent defects from occurring in the first place. a. Appraisal costs b. Internal failure costs c. External failure costs d. Prevention costs e. Six Sigma costs
D
According to Philip Crosby, the only true performance standard that defines total quality is _____, which he defined as conformance to requirements. a. zero defects b. Six Sigma c. process capability d. optimization e. rationalization
A
All of the following are factors that influence how much attention supply management should commit to managing supplier quality except _____. a. the physical distance between the supplier and buyer facilities b. the ability of a supplier to affect a buyer's total quality c. the internal resources available to support supplier quality management and improvement d. the ability of a buying firm to practice world-class quality e. a buyer's ability to collect and analyze quality-related data
A
All of the following are positive results from early supplier design involvement except _____. a. longer lead-times in order to find and fix product defects before they get to the customer b. better quality and product design c. establishing reasonable tolerances d. suppliers can anticipate and begin preproduction work e. improved product quality and manufacturability
A
The concept of _____ consists of rework and disposal efforts that increase cost and decrease productivity. a. the hidden factory b. Six Sigma c. continuous improvement d. zero defects e. kaizen
A
Which of the following is not an example of a prevention cost? a. Incoming material inspections. b. Quality planning. c. Equipment calibration. d. Development of a quality manual. e. Maintenance of a quality management system.
A
Which of the following is one of the dimensions used in developing a clear understanding of the buyer's expectations and requirements? a. The ability of the buyer to succinctly identify, define, quantify, or specify its technical and sourcing requirements. b. The seller's ability to effectively communicate its requirements. c. How compatible the buyer's and supplier's respective corporate cultures are. d. The ability of the selling company to succinctly identify, clearly define, quantify, or specify its technical and sourcing requirements. e. None of the above.
A
_____ is the most basic and important tenet of the MBNQA criteria. a. Continuous improvement b. Six Sigma c. Statistical process control d. Process capability e. None of the above.
A
_____ occur before the product or service is provided to the customer. a. Internal failure costs b. Appraisal costs c. External failure costs d. Prevention costs e. Total costs
A
_____ results in waste because a valuable equipment or labor resource is not producing output. a. Idle time b. Inventory c. Wasted operator motion d. Delivery e. Overproduction
A
A _____ is designed to provide information about the performance of the process under stable operating conditions, i.e., when no special causes of variation are present. a. make-buy analysis b. process capability study c. price analysis d. cost analysis e. Six Sigma project
B
A _____ program is the formal process of verifying, usually through an intensive cross-functional on-site audit, that a supplier's processes and methods actually produce consistent and conforming quality. a. supplier selection and evaluation program b. supplier certification c. Six Sigma d. process capability e. zero defects
B
In ISO 9000:2008, (the) _____ consists of a quality manual, related procedures, and work instructions. a. third-party registration b. quality management system c. environmental management system d. supplier certification e. All of the above.
B
Which of the following is false concerning Deming's philosophy on fear in the workplace? a. Employees may be fearful of making a mistake and being reprimanded for it. b. Fear-free organizations are very common as only takes a short time to develop and maintain an organizational culture that promotes risk taking and change. c. Most people have a fear of failure, so they don't want to try anything new or different. d. People are creatures of habit and do not like to make changes in their routines. e. Middle managers may be fearful of letting go of their traditional power based on command and control.
B
Which of the following is not an example of an internal failure cost? a. Process troubleshooting. b. Equipment calibration. c. Re-inspection following detection of a defect. d. Production downtime caused by defects. e. Scrap and process waste.
B
Which of the following is not one of the benefits to the buyer of a supplier achieving ISO 9001:2008 registration? a. Few buying firms have sufficient size or resources to independently develop and implement their own comprehensive supplier certification audits. b. The supplier may develop interest from other buyers wanting to do business with it. (LO #5) c. Third party registration may provide insight into a supplier's quality system conformance that a buyer may otherwise lack. d. The buying firm receives the benefit of a supplier quality certification without actually having to conduct its own quality certification audits. e. The supplier assumes responsibility for meeting the ISO standards and paying its own registration fees.
B
Which of the following is not one of the eight key principles of total quality management? a. Define quality in terms of customers and their requirements. b. Inspect for quality at the end of the production line. c. Stress objective rather than subjective analysis. d. Strive for zero defects. e. Make quality everyone's responsibility.
B
_____ represents the ability to meet or exceed current and future customer (i.e., buyer and eventually end customer) expectations or requirements within critical performance areas on a consistent basis. a. Kaizen b. Supplier quality c. Strategic sourcing d. Process capability e. Supply base rationalization
B
Which of the following is not one of Deming's 14 points? a. Create a vision and demonstrate commitment. b. Utilize fear to motive workers. c. Improve constantly and forever. d. Optimize the efforts of teams. e. Remove barriers to pride in workmanship.
B
_____ is a competition and implies that a winning organization excels not only in quality management but also in quality achievement. a. ISO 9001:2008 b. MBNQA c. ISO 14001:2004 d. Six Sigma e. Zero defects
B
All of the following are examples of appraisal costs except _____. a. laboratory testing of prototypes and samples b. production inspection activities c. development and maintenance of a quality management system d. development and maintenance of a quality management system e. incoming materials inspections
C
Which of the following is not one of Deming's 14 points? a. Institute training. b. Drive out fear. c. Optimize the efforts of individuals working alone. (LO #4) d. Stop making decisions purely on the basis of price. e. Improve constantly and forever.
C
Which of the following is not one of the eight key principles of total quality management? a. Strive for zero defects. b. Define quality in terms of customers and their requirements. c. Focus on output rather than process. d. Make quality everyone's responsibility. e. Stress objective rather than subjective analysis.
C
_____ include the direct, out-of-pocket costs of measuring quality, specifically checking for possible defects. a. Six Sigma costs b. Internal failure costs c. Appraisal costs d. External failure costs e. Prevention costs
C
_____ is the avoidance of nonconformance in products and services by not allowing errors or defects to occur in the first place. a. Detection b. Inspection c. Prevention d. The hidden factory e. Optimization
C
According to Armand Fiegenbaum, _____ is defined as the total composite of product and service characteristics of marketing, engineering, manufacturing, and maintenance through which the product or service in use will meet or exceed the expectations of the customer. a. productivity b. process capability c. zero defects d. quality e. supply base optimization
D
All of the following are examples of external failure costs except _____. a. warranty costs b. replacement of defective products to customers c. liability lawsuits d. quality planning e. loss of customer goodwill
D
In _____, there is an intense focus on identifying and eliminating common causes of waste that add cost, time, and effort to the product or service while not adding value to the customer. a. supplier evaluation and selection process b. the MBNQA c. SIO 14000:2004 d. the Honda BP process e. None of the above.
D
The _____ process capability index quantifies the relationship between the process's natural tolerance limits and the product's specifications using a two-sided approach, regardless of process centering. a. Cpk b. x-bar c. MRP d. Cp e. Six Sigma
D
The _____ the proportion of the final product that suppliers provide, the _____ the impact they will have on overall product cost and quality. a. smaller....greater b. larger....lesser c. smaller....more significant d. larger....greater e. There is no definitive relationship between proportion of final product provided by suppliers and impact on overall product cost and quality.
D
To remain current registration, ISO 9001:2008 registration must be accomplished every _____. a. 10 years b. 5 years c. 2 years d. 3 years e. There is no expiration date for ISO 9001:2008 registration.
D
Which of the following is false concerning Deming's philosophy on numerical quotas and measurement by objective? a. Workers may game the system to make their individual production and output goals. b. Many numerical based goals and objectives are often developed arbitrarily. c. Goals are often short term in their focus. d. Output standards fully support TQM improvements and other quality initiatives. e. Many numerically-based goals and objectives are beyond the control of the worker.
D
Which of the following is not one of the unique features of Deming's philosophy? a. Variation is the primary source of quality nonconformance. b. Although quality is everyone's responsibility, senior management has the ultimate responsibility for quality improvement. c. Intrinsic motivation is more powerful than extrinsic motivation. d. Interacting parts of a system must be treated individually, not as a whole. e. Predictions must be grounded in theory that helps to understand cause-and-effect relationships.
D
_____ means continuous improvement and must be built into every single process in the organization. a. Banzai b. Optimization c. Gung ho d. Kaizen e. Bonsai
D
. _____ is the ability of a process to generate outputs that meet engineering specifications and/or customer requirements and refers to the normal behavior of a process when operating in a state of statistical control. a. Process optimization b. Six Sigma c. Supplier certification d. Quality at the source e. Process capability
E
An effective supplier quality manual will contain all of the following except _____. a. documentation control b. testing and acceptance procedures c. metrics and measurement protocols d. basic responsibilities of both the buyer and the supplier e. approved accounting expenses
E
The _____ process capability index does not adequately account for situations where the process is not closely centered on the nominal specification target value. a. Cxy b. optimization c. Six Sigma d. Cpk e. Cp
E
The _____ series of standards, originally established in 1993, is designed to promote environmental awareness and protection as well as pollution prevention. a. MBNQA b. ISO 9001:2008 c. Zero defects d. Six Sigma e. ISO 14001:2004
E
Which of the following is not one of Deming's 14 points? a. Encourage education and self-improvement. b. Take action. c. Institute leadership. d. Optimize the efforts of teams. e. Utilize numerical quotas and measurement by objective to motivate management.
E
Which of the following is not one of the eight key principles of total quality management? a. Pursue quality at the source. b. Emphasize prevention rather than detection of defects. c. Focus on process rather than output. d. Establish continuous improvement as a way of life. e. Stress subjective rather than objective analysis. (LO #2)
E
Which of the following is not one of the expectations that suppliers have in a typical supply chain relationship? a. Minimizing product design changes once production begins. b. Providing visibility to future purchase volume requirements. c. Sharing early access and visibility to new-product requirements. d. Valuing accurate and timely payment of invoices. e. Having the buyer co-locate its buying, engineering, and quality staffs into a supplier's facility.
E
Which of the following is not one of the seven wastes identified by the Honda BP process? a. Overproduction. b. Delivery. c. Waste in the work itself. d. Inventory. e. Product advertising and promotion.
E
_____ are incurred following production or after the customer takes possession. a. Inspection costs b. Appraisal costs c. Internal failure costs d. Prevention costs e. External failure costs
E
_____ is the organized and systematic study of every element of cost in a part, material, process, or service to ensure that it fulfills its design and operational functions at the lowest possible total cost. a. Six Sigma b. Process capability c. New product development d. CAD/CAM e. VA/VE
E
_____ occurs whenever value is added to a product or service as it moves through transformation processes in the supply chain. a. Six Sigma b. Process capability c. Kaizen d. Supply base rationalization e. Quality at the source
E
