Ch 9 Mult

Constructive conflict communication includes:

Agenda building.

Which one of the following statements is true about conflict in relationships?

Conflict is inevitable in all interpersonal relationships.

The most interpersonally constructive passive response to relational conflict is:

Loyalty

The ____ response to interpersonal conflict is both destructive and passive.

Neglect

The most active and interpersonally constructive response to relational conflict is:

Voice,

Specific communication behaviors that contribute to unproductive interpersonal conflict include all of the following EXCEPT:

asking questions for clarification.

Desi and Consuela are arguing about how to spend the tax refund they received. He says they should get the car fixed; she says they should first go on a vacation; he then suggests they fix the car and use any money left to vacation; she suggests they sell the car and be rid of the problem. Desi and Consuela are engaging in which pattern of unproductive conflict?

counterproposals

Desi then says, "Well, if you hadn't wrecked the car, it wouldn't need repairs and it wouldn't be a problem." Consuela replies, "Yeah, and if you had been home when you said you'd be, I wouldn't have driven that day." Now Desi and Consuela are engaging in what conflict pattern?

cross-complaining

The opposite or unproductive communication of recognition of each other is:

cross-complaining

In this stage, the foundation of constructive management of conflict is established long before a specific disagreement is aired.

early

The opposite or unproductive communication of useful metacommunication is:

excessive metacommunication

According to Eric Berne, games:

hide the real issues in a conflict.

The opposite or unproductive communication of asking for clarification is:

hostile mind reading

The opposite or unproductive communication of frequent interruptions is:

infrequent interruptions

The opposite or unproductive communication of focus on specific issues is:

kitchen-sinking

In this stage, attention shifts to resolving the tension and partners engage in contradicting.

later

In this stage, in unproductive conflict this involves meeting proposals with counter-proposals, in constructive conflict people continue to collaborate.

later

All of the following are conflict management skills except:

listening mindlessly

All of the following are conflict management skills. EXCEPT:

look for points of disagreement

Janet believes that nobody can win when conflict erupts. From her perspective, everyone is hurt by conflicts. Janet's orientation to conflict is best described as:

lose-lose.

The opposite or unproductive communication of dual perspective is:

preoccupation with self

All of the following are American styles of negotiation EXCEPT:

push to reach decisions cautiously

The opposite or unproductive communication of self-summarizing by both parties is:

summarizing the concerns

All of the following are forms of unproductive communication EXCEPT:

validation of each other

Lenny says, "I don't like to lose arguments. The way I figure it, when you have a disagreement there can be only one winner." Lenny's orientation to conflict is best described as:

win-lose

Zach believes that in conflict situations the goal is to find a solution that all those involved can accept. Zach's orientation to conflict is best described as:

win-win.

All of the following are distinct ways North Americans respond to relational distress EXCEPT:

cognitive complexity

All of the following are five principles of interpersonal conflict EXCEPT:

conflict can be destructive for individuals and relationships.

In regards to on the job conflict, it is ____.

coommon

Each of the following are Japanese styles of negotiation EXCEPT:

work to make sure that neither you nor the other person succeeds

All of the following are forms of constructive communication EXCEPT:

counterproposals

In this stage of unproductive conflict tend to be marked by infrequent interruptions that disrupt the flow of talk.

middle

The ____ stages of constructive conflict is marked by what Gottman calls agenda building.

middle

The opposite or unproductive communication of sensitive listening is:

poor listening

The opposite or unproductive communication of negative affect is:

positive affect