Ch13 Study Questions

A team created to broaden the information base for making managerial decisions is referred to as an ____ team

Advice

What are advantages of small teams?

Better interaction, better morale

What is the essence of a team?

Common commitment

Which kind of teams consist of small groups of volunteers or workers and supervisors who meet intermittently to discuss workplace- and quality-related problems.?

Continuous improvement teams

102. Why are norms enforced? a. To help the group survive and to clarify role expectations b. To help individuals avoid embarrassing situations c. To emphasize the groups important values and identity d. All the above

d. All the above

107. Which of the following is a way to empower self-managed work teams? a. Hold the team accountable for their work b. Have the team work on a whole product or service c. Cross train employees to work on different tasks within team assignment d. All the above

d. All the above

97. Which of the following is NOT suggested as a device to stimulate constructive conflict? a. Change in the organization's culture and procedures b. Bring in outsiders for a new perspective c. Use programmed conflict d. Eliminate competition

d. Eliminate competition

78. Which of the following statements regarding teams are correct? a. Five team process variables shown to be related to team effectiveness are: a common purpose, specific team goals, team efficacy, managed conflict, and minimal social loafing b. The selection of individuals suited for team work plays a significant role in group effectiveness c. Rewards for success play a significant role in team effectiveness d. All the above

d; all the above

82. Which of the following statements is true? a. Informal groups are often made up of persons who share common interest b. Informal groups are often made of people who socialize together during lunch c. Formal groups are shown on the organization chart and have a defined responsibility and role d. All the above

d; all the above

Give an example of a work group

A collection of employees (about 10) meeting to exchange information about various company policies

How are groups and teams different?

A group is only a collection of people, a team is a "powerful unit of collective performance"

What are the four different purposes of work teams?

Advice, production, project, action

How can you prevent groupthink?

Allow criticism, Allow other perspectives

What conditions support teamwork?

Clear performance goals exist; Work is considered meaningful; Members believe efforts matter; Members don't feel like they're being exploited; Mutually accountable to members of team (not supervisors) develops trust/commitment

What are disadvantages of small teams?

Fewer resources, possibly less innovation, unfair work distribution

A group established with a leader by an organization to accomplish specific goals is called a ___ group

Formal

108. A group is experiencing a strong, warm feeling of togetherness that binds them to one another. This feeling is said to be: a. Group admiration b. Group unity c. Group cohesiveness d. Group social glue e. Group bridging

c. Group cohesiveness

75. Most conflict usually occurs during this stage of group development a. Forming b. Norming c. Storming d. Performing

c. Storming

____ Is a process in which one party perceives that its interests are being opposed or negatively affected by another party

Conflict

Jen's department has been assigned the task of developing new flavors dor the company's line of soft drinks. This is an example of a ___ group

Formal

Jeff's workgroup is having a lot of disagreement over the direction the group should take. They are involved in the __________ stage of group development.

Storming

88. Tim, a respiratory therapist is told by the hospital administrator to leave a patient he is treating and come immediately to a staff meeting. Tim is likely to experience: a. Role conflict b. Performance ambiguity c. Dysfunctional anxiety d. A nervous breakdown

a. Role conflict

76. The group usually becomes more cohesive during this stage of group development a. Norming b. Forming c. Storming d. Performing

a; norming

79. A high level corporate executive is given a private plane for business travels. This is an example of: a. Misguided role definition b. Status congruency c. Norm consistency d. None of the above

b. Status congruency

87. Recently the systems analyst and te programmer in a work group got into a heated argument over the time it was taking to get a new software program written. This likely occurred during which phase of group development? a. Forming b. Storming c. Norming d. Performing

b. Storming

99. Which of the following is considered to be the best method of resolving conflict? a. Accommodation b. Forcing c. Collaboration d. Compromise

c. Collaboration

95. A group has been meeting for a short time and all the group members appear to have formed a cohesive bond among themselves and share the group's goals and their role in the group and are ready to start accomplishing the task at hand. This would seem to best characterize which of the following stages of group development? a. Forming b. Storming c. Norming d. Performing

c; norming

101. Which of the following statements regarding roles and norms is NOT correct? a. Roles are social determined expectations of how individuals should behave in specific situations b. A task role consists of behavior that concentrates on getting the team's tasks done c. A maintenance role (relationship oriented role) consists of behavior that fosters constructive relationships among team members d. A norm is a specific, written guideline or rule that everyone must follow if they are to sustain their place in the organization

d. A norm is a specific, written guideline or rule that everyone must follow if they are to sustain their place in the organization

92. Charlie is part of a team to develop low-cost computer software for children in california's head start program. Charlie works out of his new York office, two programmers are located in ohio, and a graphics design engineer is located in texas. They videoconference once a week. They are best described as part of: a. A cross functional team b. A transitional team c. A problem solving team d. A virtual team

d. A virtual team

104. Which of the following is a disadvantage associated with having a small team (2-9 members) a. Fewer resources b. Possibly less innovation c. Unfair work distribution d. All the above

d. All the above

105. Which of the following is a disadvantage associated with having a large team? a. Less interaction b. Lower morale c. Social loafing d. All the above

d. All the above

106. Which of the following statements regarding self-manages work teams is correct? a. The most common cores of today's self-managed work teams are work scheduling and customer satisfaction b. The least common chores of today's work teams are hiring and firing c. Most of today's self-managed work teams are found at the shop-floor level in factory settings d. All the above

d. All the above

73. Which of the following statements is correct? a. Problem-solving teams are individuals from the same department or functional area b. Problem-solving teams are encouraged to make suggestions but are rarely given the authority to implement those suggestions but are rarely given the authority to implement those suggestions c. Problem-solving teams may also be viewed as virtual teams if team members only interact through videoconferencing d. All the above

d. All the above

74. Which of the following statements is correct? a. The controller-inspector in the group maintains discipline and enforces rules b. The upholder-maintainer in the group protect the group from outside intrusion c. The explorer-promoter in the group champions ideas after they have been initiated d. All the above

d. All the above

84. Solomon Asch' studies in group behavior focused primarily on: a. Status in the group b. Roles in the group c. Norms in the group d. Conformity in the group

d. Conformity in the group

What size team is considered large?

10-16 members

What size team is considered "small"?

2-9 members

Teams that work to accomplish tasks that require people with specialized training and a high degree of coordination are what?

Action Teams

During the final stage of group and team development, which is called ____, the work has been completed and members prepare for disbandment

Adjourning

"efforts are systematically integrated to achieve a collective objective." describes what?

Cooperating

What are the components of Programmed conflict?

Devil's advocacy, Dialect method

While the governmental regulations were going to force tyler's company to reinvent the entire production system, tyler knew that after the work was done, his company would benefit. This demonstrates the idea of a ____ conflict

Functional

____ Is a group's blind unwillingness to consider alternatives and the inability to think outside the box

Groupthink

A group formed by people seeking friendship that has no official leader or specific organizational goals is called an ___ group

Informal

What makes a self-managed team unique?

Members of the team are given administrative oversight for their task area

What are advantages of large teams?

More resources, division of labor

What are the challenges of managing virtual teams?

NO ANSWER

During what stage of group development would group cohesiveness be a factor?

Norming

I jack's work group, members are beginning to develop close interpersonal relationships that have led to an emerging sense of unity and harmony within the team This is an example of the activities that will occur during the ___ stage of group development

Norming

During the ___ stage in group and team development, members concentrate on solving problems and completing the assigned tasks

Performing

What are the three kinds of conflict?

Personality conflict, intergroup conflicts, multicultural conflicts

A ___ role consists of behavior that concentrates on getting the team's work done

Task

Work teams are identified by what?

Their purpose

Why are norms enforced?

To help the group survive, To clarify role expectations, To help individuals avoid embarrassing situations, To emphasize the group's important values and identity

True or False: it is a mistake to use the terms group and team interchangeably

True

83. Which of the following statements is NOT correct? a. A group going through stages of group development can never return to a previous stage b. Some conflict within the group may contribute to group effectiveness c. Individuals within a group may play more than a single role in the group d. Most members of a group learn what is expected from them by observing group norms

a. A group going through stages of group development can never return to a previous stage

100. According to the text, the three most essential considerations in building a group into an effective team are" a. Cooperation, trust, and cohesiveness b. Empowerment, responsibility, and accountability c. Size, roles, and norms d. Leadership, motivation, and feedback

a. Cooperation, trust, and cohesiveness

This type of team is comprised of individuals from various functional units within the company a. Cross-functional team b. Transactional problem-solving team c. Differential diversified action team d. Integrated goal-directed team

a. Cross-functional team

Restructured work groups today: a. Have organized work around teams b. Have organized work around individuals c. Have occurred only in the very largest companies d. Have for the most part failed to do internal conflict and lack of collaboration

a. Have organized work around teams

85. Group norms that generally establish what type of clothing is acceptable to be worn in the office are usually established by: a. A formal dress code dictated by management b. An informal dress course that is agreed on and acceptable to the group c. An outside consulting firm that specializes in designing dress codes that most fit a given industry or specific company d. What business attire is the most vogue at the time

b. An informal dress course that is agreed on and acceptable to the group

91. Teams that are comprised of members from the same department or functional area to improve work activities are known as: a. Cross functional teams b. Problem solving teams c. Virtual teams d. On demand teams

b. Problem solving teams

"tendency of a group or team to stick together" describes what?

cohesiveness

80. Which of the following statements is correct? a. Group size seems to have little impact on the time it takes to make a decision b. Groups size seems to have some impact on the quality of the decision made c. Small groups seem to be better at interpreting data d. All the above

d; all the above

Internal conflict between groups, teams, and departments is known as what kind of conflict?

intergroup conflict

"reciprocal faith in others' intentions and behaviors" describes what?

trust

What are 7 different types of teams?

Continuous improvement team, Cross-functional team, Problem-solving team, Self-managed team, Top-management team, Virtual team, Work team

What are some symptoms of groupthink?

Invulnerability, inherent morality, and stereotyping of opposition; Rationalization and self-censorship; Illusion of unanimity, peer pressure, and mindguards; Groupthink versus "the wisdom of the crowds"

Why is the adjourning stage important?

Leaders can help ease the transition by rituals celebrating "the end" and "new beginnings"

Why is the performing stage important?

Leaders should allow members the empowerment they need to work on tasks

Why is the forming stage important?

Leaders should allow time for people to become acquainted and socialize

Why is the Norming stage important?

Leaders should emphasize unity and help identify team goals and values

Why is the storming phase important?

Leaders should encourage members to suggest ideas, voice disagreements, and work through their conflicts about tasks and goals

What are disadvantages of large teams?

Less interaction, lower morale, social loafing

Layla works during her meeting to pull together the ideas of her committee members into a coherent whole. Layla is performing a ___________ role.

Maintenance role

Sam and eric don't get along well because sam is very rigid and goes "by the book" while eric is much more likely to bend the rules. This is an example of which type of conflict?

Personality conflict

Teams that are responsible for performing day-to-day operations (assembly teams, maintenance crews) are what?

Production Teams

A stakeholder group who provides reactions to new curriculum proposals by a university faculty is an example of a(n):

Production team

A ___ team works to do creative problem solving, often by applying the specialized knowledge of members of a cross-functional team composed of specialists

Project

Teams that work to do creative problem solving, often by applying the specialized knowledge of members of a cross-functional team (task forces, research groups) are what?

Project teams

What are results of groupthink?

Reduction in alternative ideas, Limiting of other information

A ___ is a set of behaviors that people expect of occupants in a certain position

Role

A team is a small group of people with complimentary ___ who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable

Skills

Morgan always gives 150% when doing a project on her own, but if she works with a group of people she tends to work with a little less intensity since she knows there are other in the group who will get the job done. This demonstrates the idea of:

Social loafing

What are some devices to stimulate constructive conflict?

Spur competition among employees; Change the organization's culture & procedures; Bring in outsiders for new perspectives; Use programmed conflict

81. This work group has been brought together to assemble a new conveyor system for the company's largest warehouse. This kind of work group is known as: a. A task group b. A command group c. A cross functional team d. A self-managed team

a; a task group

103. There are four employees who work for the same company, all in different departments, but who often have lunch together and frequently play golf together. They are best characterized as a. A working group b. A work team c. An informal group d. A male foursome

c. An informal group

89. The difference between work groups and work teams lies in the fact that: a. Work teams have a common goal b. Work teams are judged on collective performance c. Work teams are comprised of members with complementary skills d. All the above

d. All the above

90. Which of the following statements regarding work groups is correct? a. Work groups interact to share information and help each member do his or her job more efficiently b. Work groups maintain for the most part only individual accountability and skills may be random or varied c. Work groups may display a degree of synergy that is neutral or sometimes even negative d. All the above

d. All the above

93. Which of the following would most likely NOT be true for a self-managed work team? a. The team can set its own pay scale b. The team can hire or fire a member of the team at its own discretion c. The team can choose to work on-site or telecommute d. All the above

d. All the above

94. Which of the following statements is correct? a. A possible drawback is using global teams is the problems associated with language barriers in communications b. An advantage in using global teams is the diversity afforded by using persons from so many different parts of the world c. In using global teams a great deal of attention must be given to differing cultural norms d. All the above

d. All the above

96. Which of the following is a symptom of groupthink? a. Invulnerability, inherent morality, and stereotyping of opposition b. Rationalization and self-censorship c. Illusion of unanimity, peer pressure, and mindguards d. All the above

d. All the above

98. An airport's emergency fire and rescue team which requires a great deal of specialized training and coordinated effort is best characterized as: a. A production team b. An advice team c. A project team d. An action team

d. An action team

86. Solomon asch's studies showed that it is a tendency of persons who are placed in a group to: a. Try and convince the group that they are far better in making good decisions than most other members of the group b. Take an opposing view in most matters from that of the group c. To establish their own subculture within the group d. To go along with the group even though they feel the group is not correct

d. To go along with the group even though they feel the group is not correct

77. Which of the following statements is correct? a. High cohesiveness combined with low alignment to organizational goals may lead to lower productivity b. High cohesiveness combined with high alignment to organizational goals may lead to higher productivity c. Low cohesiveness combined with low alignment to organizational goals may lead to no change in productivity d. All the above

d; all the above