CH7 COMPUTER SYSTEMS ANALYSIS

A(n) ________ is a firm that delivers a software application or access to an application by charging a usage or subscription fee

ASP

Microsoft ________ includes Form Wizard and Report Wizard tools that ask a series of questions and then create the form or report

Access

________ is an acronym that refers to the outsourcing of a basic business process

BPO

After their merger ________ and Hewlett-Packard restructured and streamlined the products and services offered by the new company

Compaq

________ can be hosted by private or public entities or reside in larger communities such as Google Groups or Yahoo Groups which allow users to join existing groups or start their own

Forums

________ outsourcing refers to the practice of shifting IT development support and operations to other countries

Global

The Web ________ Industry Review is a clearinghouse for SaaS information

Host

Some firms offer ________ services which provide powerful Web-based support for transactions such as order processing billing and customer relationship management

Internet business

The ________ of a project is the (total value of the benefits)minus (the total value of the costs) with both costs and benefits adjusted to reflect the point in time at which they occur

NPV

________ outsourcing involves unique concerns regarding project control security issues /disparate cultures/ and effective communication with critical functions that might be located halfway around the globe

Offshore

________ is the transfer of information systems development operation, or maintenance to an outside firm that provides these services, for a fee, on a temporary or long-term basis,

Outsourcing

________ determines how long it takes an information system to pay for itself through reduced costs and increased benefits

Payback analysis

Infotivity Technologies offers a ready-made ________ template that allows a wide range of responses and comments

RFP

When you use an ________ you already know the specific product or service you want and you need to obtain price quotations or bids

RFQ

________ is a percentage rate that compares the total net benefits (the return) received from a project to the total costs (the investment) of the project

ROI

________ is a model of software deployment where an application is hosted as a service provided to customers over the Internet

SaaS

The ________ Processing Performance Council is a nonprofit organization that publishes standards and reports for its members and the general public

Transaction

A firm that enhances a commercial package by adding custom features and configuring it for a particular industry is called a(n) ________

VAR

A systems analyst must consider whether development will take place in a(n) ________ -centric framework or in a traditional environment

Web

The ________ environment enhances interactive experiences including wikis and blogs, and social networking applications

Web 2.0

The two major Web-based development environments are IBM's ________ and Microsoft's .NET

WebSphere

A(n) ________ measures the time a package takes to process a certain number of transactions

benchmark

The choice between developing versus purchasing software often is called a make or ________ decision

buy

HP offers a free online TCO ________ and many resources to help viewers learn more about TCO

calculator

The term ________ computing refers to the symbol that indicates a network or the Internet

cloud

Companies that use ________ software packages often are able to reduce the number of programmers and systems analysts on the IT staff

commercial

A(n) ________ model is a technique that uses a common yardstick to measure and compare vendor ratings

evaluation

The primary objective of the ________ team is to eliminate system alternatives that will not meet requirements/ rank the alternatives that are feasible/and present the viable alternatives to management for a final decision

evaluation and selection

A ________ model uses a set fee based on a specified level of service and user support

fixed fee

An accounting package is a good example of a(n) ________ application because it can be utilized by many different businesses or separate divisions that exist in large diversified companies

horizontal

Typically companies choose ________ to satisfy unique business requirements/ to minimize changes in business procedures and policies/ to meet constraints of existing systems and existing technology,/and to develop internal resources and capabilities

in-house development

A(n) ________ design does not address the actual method of implementation

logical

If you purchase a software package consider a supplemental ________ agreement which offers additional support and assistance from the vendor

maintenance

Another term for Internet business services is ________ hosting because system operations are managed by the outside firm or host

managed

Web-based software usually requires additional layers called ________ to communicate with existing software and legacy systems

middleware

A(n) ________ design describes the actual process of entering verifying, and storing data, the format of reports, and so on

physical

The final step of the software acquisition process is to ________

prepare a recommendation

A(n) ________ is a document that describes a company lists the IT services or products it needs and specifies the required features

request for proposal

Some user applications have powerful ________ generators and report generators that allow users to design their own data entry forms and reports

screen

In most large and medium-sized companies a(n) ________ (or information center) within the IT department is responsible for providing user support

service desk

A firm that offers outsourcing solutions is called a(n) ________

service provider

Twitter Facebook, and LinkedIn are examples of ________ applications

social networking

The ________ document contains the requirements for the new system/describes the alternatives that were considered/and makes a specific recommendation to management

system requirements

The most important consideration when making development decisions is ________

total cost of ownership

Many firms rely on ________ systems either because they are legacy applications that are not easily replaced or because they do not require a Web component to satisfy user needs

traditional

A(n) ________ model or transaction model charges a variable fee based on the volume of transactions or operations performed by the application

usage

A(n) ________ application utilizes standard business software such as Microsoft Word or Microsoft Excel which has been configured in a specific manner to enhance user productivity

user

Two presentations that might occur prior to a management presentation are: one to the principal individuals in the IT department to keep them posted and another presentation to ________ to answer their questions and invite feedback

users

Companies that develop software for sale are called software ________

vendors

A software package developed to handle information requirements for a specific type of business is called a(n) ________ application

vertical