Chap 8 Smart Book Human Resources

What are three tools used for psychological testing?

-360-degree feedback -DiSC assessment -Myers-Briggs Type Indicator

Match the dichotomy of the Myers-Briggs Type Indicator with the elements that pertain to it.

-Energy dichotomy (Extroversion/Introversion) -Information-gathering dichotomy (Sensing/Intuition) -Decision making dichotomy (Thinking/Feeling) -Lifestyle dichotomy (Judging/Perceiving)

Which are categories in the DiSC assessment?

-Influence -Dominance -Steadiness

Which of the following are benefits of succession planning?

-It provides development experiences to ensure managers are prepared for promotion -It attracts and retains ambitious employees. -It forces senior management to review leadership talent.

Match the type of exercise used in an assessment center with its correct description.

-Leaderless group discussion (A team of five to seven employees must work together to solve a problem.) -In-basket exercise (Simulates the administrative tasks of a manager's job using a pile of documents for the employee to handle.)

What are components of effective goals?

-They should provide a timeframe for completion. -They should be specific.

The employees most likely to seek out mentors have which of the following personality characteristics?

-emotional stability -adaptability

Approaches to employee development typically include which categories?

-formal education -interpersonal relationships -job experiences

What are the steps in a basic career management system?

-goal setting -data gathering -action planning -feedback

Which of the following does an HR professional take into account when considering employee development?

-job experiences -personality assessments -formal education

Which of the following types of exercises might be used at an assessment center?

-role-play -leaderless group discussion

The short- and long-term goals that an employee sets based on his or her self-assessment usually involve which of the following?

-skill acquisition -work setting -desired positions

Mentoring programs are most successful when ______.

-they are voluntary -participants understand the details of the programs

The Myers-Briggs Type Indicator (MBTI) identifies individuals' preferences for which of the following?

-way of decision making -lifestyle -source of energy -means of information gathering

Identify the three roles played by a coach.

-working one-on-one with an employee -helping employees learn for themselves -providing resources to the employee

What performance measurement provides feedback from a panel made up of supervisors, peers, employees, and customers?

360-degree feedback

Stephanie is a participant at an assessment center and has been asked to assume she is a customer service manager and needs to handle a call from an irate customer. Which type of exercise is Stephanie participating in?

A role-play

What happens during self-assessment appraisals?

Employees determine their career interests, values, aptitudes, and behavior tendencies.

Which of the following is a key component of an effective performance appraisal?

Employees must gain a clear understanding of the differences between current and expected performance.

A sabbatical is a leave of absence from an organization due to a health concern.

False

A local car dealership works with a community college to develop a short course on car sales techniques. Which approach to employee development is the car dealership using?

Formal education

Which psychological profile identifies individuals' preferences in terms of their lifestyle, how they gather information and make decisions, and how they gain interpersonal strength? Multiple choice question.

Myers-Briggs Type Indicator

Training pertains to a person's current job, whereas development pertains to the person's future job.

True

Which of the following traits is NOT part of the assessment process for employee development?

ability to learn

In the final step of the career management process, employees develop their ____ plan.

action

Employee development that comes in the form of a full-time temporary position at a different organization is called _____.

an externship

Formal education, job experiences, interpersonal relationships, and _____ are the major approaches to employee development.

assessment

What term refers to collecting information and providing feedback to employees about their behavior, communication style, or skills?

assessment

An off-site location where assessors evaluate employees' performance on a number of group exercises to determine suitability for managerial positions is called a(n) _____.

assessment center

Why has succession planning for organizations become so critical over the past few years?

because of an aging labor force

A protean career is one that ______

changes frequently based on changes in a person's abilities, interests, and work environment

A manager or peer who provides motivation, develops skills, and/or gives reinforcement and feedback to an employee is best described as a(n) _____.

coach

The first step in the career management process is _____.

data gathering

The formal education, relationships, job experiences, and assessment of personality and abilities that help employees prepare for their future careers is called employee _____.

development

After Harrison failed to show up at work on time for the third week in a row, his boss demoted him from chief copywriter to staff writer. This is an example of a(n) _____ move.

downward

When an employee is given less authority and fewer responsibilities as the result of a demotion, it is called a(n) _____ move.

downward

Namrata is surprised that Lawrence is the manager of the customer acquisition area. He is known for being insensitive to other employees and refuses to accept any changes instituted by the board of directors. Lawrence's behavior could be described as _____.

dysfunctional

While Tyler is a good manager in terms of getting the job done, he is also known as someone who drives away employees because he refuses to accept any of their ideas. His behavior can best be described as (dysfunctional/competent).

dysfunctional

In context of job design, job ____ refer to adding responsibilities or new challenges to an employee's current list of tasks.

enlargement

Edward thought it would be beneficial for his financial analysts to work with the local United Way organization to help develop their thought processes in a new way. He thought the skills they learned through this outside organization would then benefit them in their work at his company. This demonstrates the idea of an

externship

The energy component of the Myers-Briggs Type Indicator describes where individuals gain strength measured as their degree of _____.

extroversion

In which stage of the career management process do employees receive information about their knowledge and skills and how these assets fit with the organization's plans?

feedback

Information that employers give employees about their skills and knowledge and where those fit into the organization's plans is called ____.

feedback

McDonald's Hamburger University in Illinois is an example of a company using _____ in employee development

formal education

McDonald's Hamburger University in Illinois is an example of a company using _____ in employee development.

formal education

In the decision-making component of the Myers-Briggs Type Indicator, individuals with a sensing preference tend to _____.

gather the facts and details to prepare for a decision

Circumstances that resemble an invisible barrier that keep minorities and/or women from attaining senior positions in a company is called a(n) ____ ceiling.

glass

In which step of the career management process would human resource professionals specify the knowledge they want an employee to develop?

goal setting

Employee development most frequently utilizes assessment in order to identify employees who _____.

have managerial potential

Succession planning focuses on development of ______.

high-potential employees

Kimmy is the assistant manager in the marketing communications area. Last week, she was given the additional responsibility of overseeing the work of the public relations department. This is an example of _____.

job enlargement

Most employee development occurs through _____.

job experiences

Assessment centers are primarily used to identify whether employees have the personality and skills to be _____.

managers

A productive, experienced employee who helps develop a less-experienced employee is referred to as a(n) _____.

mentor

The definition of employee development indicates that it is forward-looking into the future; the learning experience _____.

might be related to changes in the employee's current post or to some future job

Employee performance may be measured in a formal process called a(n) _____.

performance appraisal

What is 360-degree feedback?

performance evaluations done by an employee's supervisor, peers, employees, and/or customers

Janissa was recently given a position with more responsibility and greater challenges than her former job at the same company. This is an example of a(n) _____.

promotion

When an employee is moved into a new position in an organization that provides him or her with more responsibility than his or her previous job at the company, it is called a(n) ____ .

promotion

In today's work environment, many employees follow a _____ career path that they frequently change based on changes in their interests, abilities, and values and in the work environment.

protean

The Myers-Briggs Type Indicator, DiSC assessment, and 360-degree feedback are all types of _______ tests.

psychological

Which of the following is an important part of any mentoring program because it signals that the program is valuable?

rewarding managers

Lila is a university biology professor. Next semester, she will not be teaching but will instead study the disease characteristics of mosquitoes while living in South America. Her leave of absence will allow her to develop new skills for use in teaching. This demonstrates the idea of a(n) _____.

sabbatical

The Strong-Campbell Interest Inventory is an example of a _____.

self-assessment

Tools such as the Myers-Briggs Type Indicator are _____ that help employees determine their career interests, values, and behavioral tendencies.

self-assessment tools

The purpose of an action plan in the career management process is for the employee to ____.

show how they will achieve their career goals

The process of identifying and following employees with potential who will be poised to take over senior positions when they become available is called ______.

succession planning

A brand inventory that identifies an individual's behavioral patterns in terms of steadiness, influence, dominance, and conscientiousness is called _____.

the DiSC assessment tool

Using job experiences for employee development assumes that development is most likely to occur when:

the employee's skills do not entirely match those required for his or her current job.

The glass ceiling is likely caused by lack of access to _____.

training programs and mentors

In which type of employee development technique does the organization assign an employee to a lateral position in a new or different area of the company?

transfer

Nicole is the development director in the new product department and was recently assigned to development director in the marketing communications area. This is a lateral move that doesn't change her level of responsibility. This is an example of a _____.

transfer