Chap1

Which of the following process steps are included in the basic procurement process using a procure stock strategy?

Receive materials Recieive invoice Send payment

Which of the following process steps are included in the basic production process using a make to stock strategy?

Request production Receive finished goods Issue Materials

Which term refers to a system in which workers complete their tasks in separate departments without regard to the consequences for the other components of the process?

Silo Effect

Processes and Activates (snapshot)

These are the activities and processes through which the work system produces its products and services. he list is more understandable if the activities or processes are listed in sequential order. In some cases, however, the activities are not performed sequentially.

Asset management is concerned with both the preventive and the corrective maintenance of an organization's equipment.

True

Common reports in financial accounting include income statement, profit and loss, and balance sheet.

True

Document management provides tools to manage and store documents securely and to keep track of the multiple versions of these documents.

True

Management accounting helps an organization track costs and revenues to assess its profitability

True

The final stage of the customer service process is the settlement stage.

True

Strategies (snapshot)

Example: Such strategies provided are competitive pricing for delivery options against other competitors such as DoorDash.

Accounts payable is used to track money owed by customers.

False

Accounts receivable is used to track money that is owed to vendors.

False

An enterprise system is a set of tasks or activities that produce desired outcomes.

False

Information systems that support end-to-end processes are called business processes.

False

The final step in the asset management and customer service processes is the authorization of maintenance step.

False

The material planning process is used to maintain internal assets such as machinery and to delivery after-sales customer services such as repairs.

False

Which process tracks the financial impact of process steps with the goal of meeting legal reporting requirements?

Financial Accounting

How does GBI Global sell its merchandise?

Via a network of specialized dealers

The lifecycle data management (design) process supports the design and development of products from the initial product idea stage through the discontinuation of the product.

True

The procurement process includes all of the tasks involved in acquiring needed materials.

True

Within the production process, the issuing of raw materials takes place in the warehouse.

True

The term materials encompasses which of the following?

Parts, Components, and Products

What is the final step of the procurement process?

Payment

In which steps of the asset management process is the production department involved?

Perform maintenance Authorize maintenance Request maintenance

Which system supports business processes end to end?

Enterprise System

infrastructure (snapshot)

- Internet - Cellular phone services - GPS Systems - Local Roadways - Payment processing systems (part shared) Example: includes relevant human, information, and technical resources that are used by the work system but are managed outside of it and are shared with other work systems.

Which term represents a set of tasks or activities that produce desired outcomes?

Business Process

_____ is concerned with matching demand for materials in the organization with the supply

Business planning

Which of the following statements about SAP ERP are true?

Can be used to executes all processses in an organization Consolidates process data in a single database Enables users to view the status of a process in real time

Environment (snapshot)

Competing in a very competitive market. Example: When it comes to the environment, a majority of the time, there would never be a problem getting the food to the customer when they order.

In which steps of the customer service process is the Sales department involved? (2 correct answers)

Create service request Authorize service

Which term refers to business processes that are not executed by a single group or function?

Cross-Functional

Which of the following products fall(s) within GBI's line of business?

Deluxe and professional touring bikes Men and women's off-road bikes Bike accessories

Which of the following is concerned with the storage and movement of materials?

Inventory and warehouse management (IWM)

Which of the following statements about SAP ERP are true?

It is an end-to-end enterprise system

_____________enables an organization to optimize its product development process, from design to market, while ensuring that it complies with industry, quality, and regulatory standards?

Lifecycle Data Management

Which process uses historical data and sales forecasts to plan which materials will be procured and produced?

Material Planning

Which of the following steps are included in the basic fulfillment process using a sell from stock strategy?

Prepare Shipment Ship to Customer

Which of the following steps are included in the basic fulfillment process using a sell from stock strategy? (2 correct answers)

Prepare Shipment, Ship to Customer

What function does the warehouse perform in the fulfillment process?

Prepares and sends the shipment to the customer

Within the functional structure, typical functions or departments found in a modern organization include which of the following?

Purchasing Finance Marketing

What steps are involved in the accounting portion of the procurement process?

Receiving the invoice and sending payment

Customers (snapshot)

These are the people who make most directuse of the products & services. They may also be participants. Example: a self-service work system whose participants make direct use of its products & services

Participants (snapshot)

These are the people who perform the work. Each should be involved in at least one activity or step listed underwork practices

Products & Services (snapshot)

These are the products and services produced by activities and process steps listed as work practices.

Technologies (snapshot)

These are the technologies used to perform the work. Each should be used in at least one activity or step listed under work practices.

Information (snapshot)

These phrases identify the information that is used or produced by the work system. Each item should be used or produced by at least one activity or step listed underwork practices.

Which of the following are steps within a generic business process of an organization?

Trigger Outcome

Which of the following departments or functions are involved in the basic procurement process using a procure to stock strategy?

Warehouse Purchasing Accounting

Which of the following departments or functions are involved in the basic fulfillment process using a sell from stock strategy? (3 correct answers)

Warehouse, Accounting, Sales