Chapter 01: Assignment: The World of Innovative Management

You have lunch with a friend who was recently promoted to a management position. "Congratulations!" you say. But she looks at you ans says, "I'm not so sure." She goes on to tell you that she's overwhelmed with the pace of the work and demands on her time. "I used to just think about myself and my own performance," she says, "and now I'm constantly dealing with all these interdependent aspects of the organization. I'm expected to motivate other people to work hard--just working hard myself was a lot easier. And the interruptions! I have to shift gears constantly." She asks for your advice: "I would love to get more done in less time, be more relaxed, and have more time to enjoy my job and my life. Do you know any time management tips?" Which of the following techniques should your friend use? Check all that apply. -Give each task your complete focus, as though you're shining a spotlight on it. -Time spent writing a to-do list is time you could spend getting work done. -Each day will be full of surprises, so don't try to plan ahead. -Prioritize tasks according to their consequences.

-Give each task your complete focus, as though you're shining a spotlight on it. -Prioritize tasks according to their consequences.

Today's workplace is changing. Managers are less likely to adopt ___________ leadership style. Now managers are more likely to create a _________ work environment.

-a command and control -flexible

Jessica Lee, director of global employer brand and communications at Marriott International, realizes the mobile app created by a vendor does not integrate with the company's existing software.

-controlling

Thanks to the dean's excellent planning and the student groups' hard work, ___________ is achieved. The campus looks beautiful for the educational conference.

-effectiveness

As CEO, Juan likes to meet all newly hired employees and share the story of how his grandfather started the company 60 years ago. Juan uses _________ to inspire the new employees.

-leading

George Steinbrenner transferred his passion for winning to everyone in the New York Yankees organization. His famous quote is, "Winning is the most important thing in my life, after breathing. Breathing first, winning next."

-leading

While describing the company's new reorganization, the CEO uses ____________ to encourage employees and explain how the reorganization will benefit the company.

-leading

Ernesto Leon, a Domino's Pizza manager, creates a schedule to determine which employees will be working on New Year's Eve.

-organizing

As production manager, part of Jennifer's job is to determine what raw materials will be needed to meet production needs. Sales forecasts may help Jennifer with this _________ function of management

-planning

Pfizer's CEO, Ian Read, works with the board of directors to predict the amount of dividends the company will pay in the future.

-planning

An accountant's ability to construct a balance sheet is a _________ skill.

-technical

On your first day as a driver for Road-O-Rama Freight, you realize that something just isn't right. Trucks go out half full, and drivers often get the wrong addresses so freight doesn't arrive at its destination. When telling a friend about your new job, how would you describe this company's operations?

Neither effective nor efficient

Here, Deshane is reviewing blueprints for his company's latest building as he plans a long-term strategy for where the company should build in the next 10 years. Deshane is using __________ skills to complete this task.

conceptual

GE CEO, Jeff Immelt, makes a tough choice to sell NBCUniversal to Comcast.

decisional

One consequence for nonprofits of using resources inefficiently is that

donors may be less likely to contribute

These managers are often focused on setting and achieving short-term goals.

first-line managers

Among managers, _________ tend to experience the most job burnout and attrition.

first-line supervisors

A grocery store manager monitors local weather reports to determine if the store will need to stock extra bread, milk, and eggs prior to a winter storm.

informational

COO, Scott Lawton, discusses Barcelona's philosophy on allowing restaurant managers to make their own decisions. They hire and train managers that they believe have the "creativity and brain power" to be successful. Scott is performing a(n) ________ role.

interpersonal

Once a month, the CEO presents a plaque to employees who are celebrating a work anniversary.

interpersonal

If these skills make up a majority of the skills Deshane uses on the job, he is most likely a ____________ .

senior manager

In a small business that is seeking to innovate in its products and services as well as its internal processes, a manager is more likely to focus on ________ and less likely to emphasize the informational roles of monitor and disseminator.

the decisional role of entrepreneur

These managers are largely responsible for creating the organization's climate through their behaviors.

top managers

One of the most common mistakes new managers make is

wanting to do all the work themselves