Chapter 09 Assignment: Managing Human Resources and Diversity

The xxx for the administrative assistant position includes a summary of the job's responsibilities and tasks.

job description

An organization is engaged in xxx, a type of discrimination, when its culture permits crude jokes and images that result in a hostile environment for some employees.

sexual harassment

AlphaBeta Company offers employees opportunities to move laterally, learning different skills in different areas, rather than climb a vertical career ladder. is this old or new social contract

New social contract

"Why don't women have the mechanical skills to take care of their own cars?" Discrimination, Stereotypes, or Ethnocentrism

Stereotypes

During a job interview, the hiring manager begins with "Tell me about yourself," and then asks, "How do you see this job fitting into your career?" The manager is probably using a xxx

nondirective interview .

Most companies post jobs on the company intranet or on bulletin boards in common areas like break rooms. This xxx activity solicits applications from current employees.

internal recruiting

Managers who are hiring new employees need to find people who can do the work and not be swayed by irrelevant factors such as race, sex, or color. What HRM approach would be most helpful in doing this?

Eliminate information such as name and even school name from applications before giving them to managers.

When Scott says, "Human resources is one of the most important things we do in our business," what is he referring to?

Managing employees as a source of competitive advantage

A nonprofit that helps low-income elderly people and their families navigate the health care system has been experiencing high turnover among its entry-level social workers. To reduce turnover, the organization should:

Offer internship opportunities to college students getting degrees in social work

Google aggressively acquires small start-up companies in a strategy of xxx to add talented technology employees to its workforce.

acqui-hiring

This law requires that men and women be paid the same amount of money for doing the same kinds of work.

equal pay act

Are you a citizen of a country outside of the United States? If so, which one? Legal or illegal

illegal

Organizations use xxx to achieve a good fit between organizational goals and an employee's abilities.

matching model

After job candidates have been recruited, a manager uses a xxx process to determine who is a good fit with the position and the organization and should receive a job offer.

selection

"I just don't understand all the uproar over gun laws in the United States. I come from Japan, and we ban all guns there. Our crime rate is among the lowest in the civilized world. Why can't Americans do what we do?" Discrimination, Stereotypes, or Ethnocentrism

Ethnocentrism

When Roberto interviews for a job, he emphasizes how he can partner with the company to help it adapt to meet challenges. is this old or new social contract

New social contract

Scott has asked you for advice about his hiring process. He is concerned that Barcelona is not hiring the right people. He says he doesn't learn much from résumés and says, "I've hired too many people that I thought were amazing in an interview, and they ended up being a dud, and vice versa." What advice would you give?

Perform a job analysis to clearly identify what skills are needed to perform in each position at Barcelona.

This law protects workers from a variety of hazards, including exposure to toxic chemicals, excessive noise levels, mechanical dangers, and unsanitary working conditions.

occupational safety and health act

xxx means a larger number of women are choosing not to have mainstream careers, perhaps because of the stress and negative health effects involved.

opt-out trend

A key skill in the global economy is xxx to create an organization in which people's differences are leveraged for maximum performance while conflict is minimized.

managing diversity

A company that's xxx can expect less creative team ideas and solutions.

monoculture

In March 2011, the U.S. Supreme Court heard a case against Walmart. The purpose of the Supreme Court hearing was to decide if Walmart could be charged in a class action lawsuit that says that Walmart deprived female employees of pay and promotions. A key decision in the case involved whether or not employees working in different jobs in different stores had enough in common to be considered a "class." This is an example of what?

Descrimination

The VP of human resources wants to make the case for hiring and promoting more female managers. She has heard about the "female advantage" and asks you, "How could this support my position?"

As workplaces become more collaborative, women's tendency to have high verbal skills and relationship skills can make them strong managers.

The ultimate outcome of strategic human resource management is to xxx

improve business results .

How will you care for your children while you are working? legal or illegal

illegal

On the subject of the wal-mart case, One logical outcome of this case would be:

For Walmart to implement an affirmative action plan

Evan counts on his employer to tell him what he needs to know and what to do. is this old or new social contract

Old social contract

A CEO is evaluating her company's xxx when she assesses the value of all employees' knowledge, experience, skills, and capabilities.

human capital

Have you ever been convicted of a crime? legal or illegal

legal

If hired, can you provide proof of your legal right to work in the United States? Legal or illegal

legal

Chenille is working hard to overcome her xxx against recent immigrants, reminding herself that they are just as smart and ethical as anyone else.

prejudice

This law prohibits age discrimination and restricts mandatory retirement.

age discrimination in employment act

"Look, I don't care what they do on their own time, but I'm not letting any gays join our Boy Scout troop. It's just not right." Discrimination, Stereotypes, or Ethnocentrism

Discrimination

Which of the following questions might be answered during the human resource planning process? First question

Does our plan to grow the business in California, Texas, and Florida mean we need more employees who speak Spanish?

Which of the following questions might be answered during the human resource planning process? Second question

If customers can answer many of their questions by using our website, will we need fewer call center workers?