chapter 1-9, CH 10-16 excluding CH 12, Chapter 12, CH 18 19 17

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Individualists provide ________. A) creativity B) clarity of direction C) consistency D) warmth and support

Jonathan is a highly skilled employee at AeroWorks Inc. He specializes in designing drones. Recently, his manager assigned a challenging project to him. This project requires him to use all his skill and knowledge to build a drone. In this scenario, while working on the project, Jonathan will most likely A) have the experience of flow. B) display anxiety and low self-esteem. C) show apathy and diminished work life. D) be bored and less creative than usual.

Traditionals are who: A) steps to improve communication when solving personality differences B) valuing freedom, providing creativity C) value teamwork, provide communication D) valuing tradition, providing organization

Two out of three employees say their ________ play(s) a bigger part in creating stress at work than any other personal, organizational, or environmental factor. A) co-workers B) schedule C) working conditions D) leader

. Characteristics of a high-performance team include A) a clear, elevating goal. B) competent team members. C) a collaborative climate. D) principled leadership. E) all of these.

Employee training does six important things that include A) building skills and raising morale. B) cutting avoidable turnover and absenteeism. C) raising loyalty and reducing mistakes. D) increasing productivity. E) all of these.

Factors that can lead to groupthink include A) pressure to conform to the majority view. B) group cohesiveness. C) isolation. D) Stress E) All

11. All of the following are important qualities of leadership EXCEPT ________. A) ability B) stability C) persistence D) charisma E) seniority

Research shows that the more overworked employees feel, the more likely they are to make costly mistakes and the less committed they feel toward their employers. A) TRUE B) FALSE

Strategies for dealing with burnout include emergency aid, short-term actions, and long-term solutions. A) TRUE B) FALSE

The ________ style of problem solving involves observing, recording facts, and identifying alternatives. A) Darwin B) Einstein C) Socrates D) Ford

The empowerment of people is a key element for successful organizational change. A) TRUE B) FALSE

An organization makes better decisions if it values and manages diversity as an asset. A) TRUE B) FALSE

Appreciative inquiry is a marketing technique used to increase sales. A) Answer: FALSE B) Answer: TRUE

)In the context of performance management strategies, the goal of the leader must involve reinforcing and developing the skills and attitudes of middle performers. A) TRUE B) FALSE

Who among the following is comfortable with rules, policies, and procedures? A) Traditionals B) Participatives C) Individualists D) None of these

. According to researchers Jeanine Prime and Elizabeth Salib, the best cross-cultural leaders are ________. A) authoritative leaders B) servant leaders C) bureaucratic leaders D) authoritarian leaders

2. Which of the following patterns of leadership is autocratic and hierarchical? a. Impoverished b. Exploitive c. Supportive d. Enlightened

To avoid groupthink, a leader should A) assign the role of critical evaluator to one member of the team. B) favor his or her personal opinions and preferences. C) set up outside evaluators to work on the same policy question. D) finalize all the decisions in the first meeting

Which of the following Big Five personality traits is most strongly associated with leadership effectiveness? A) Neuroticism B) Openness to experience C) Extroversion D) Conscientiousness

Which of the following conditions is NOT conducive to the growth of people? A) When there is a felt need B) When their plans move from general goals to specific actions C) When they are coerced by an autocratic leader D) When they move from external to internal commitment

Which of the following is a major issue in stage III in the life of a group? A) Development of trust B) Increased conflict from power struggles for influence C) Development of norms for resolving differences D) Monitoring and taking pride in group accomplishments

Which of the following statements is most likely true of conceptual skill? A) It primarily includes detailed job knowledge and hands-on expertise. B) It is most important for first-level management. C) It includes the ability to think abstractly. D) It is primarily characterized by a willingness to help others

. Although people across generations tend to have different experiences and develop different tastes, they tend to share important ethical values such as ________. A) diligence B) tolerance C) dependability D) honesty

. Flying planes helped Thomas J. Watson, Jr. develop ________, which helped him become a successful business leader. A) mental powers B) good relations C) discipline D) self-esteem E) none of these

. In the context of changes in a workplace, mergers and acquisitions are most likely classified as changes in A) technology. B) people. C) tasks. D) structure.

. In the context of dealing with burnout, which of the following is most likely an example of a long-term solution? A) Setting priorities B) Deep breathing C) Reducing workload D) Clarifying values

Which of the following is a major issue in stage IV in the life of a group? A) Development of trust B) Increased conflict from power struggles for influence C) Development of norms for team member behavior D) Monitoring and taking pride in group accomplishments

Leadership tips for a high morale workplace include A) being enthusiastic. B) setting an example. C) keeping promises. D) always being fair. E) all of these.

. Proven policies and techniques that have positive effects on employee morale include all of the following EXCEPT ________. A) introducing a group bonus plan B) increasing the amount and types of group interaction C) assigning whole tasks, including preparatory and finishing work D) eliminating rewards based on job classification E) reducing the number of hierarchical levels F) allowing workers to determine their own work methods

29. Individualists are the harmonizing agents needed by every family, work group, and organization. Answer: TRUE Answer: FALSE

Participatives most likely bring roots, stability, and discipline that every organization needs if it is going to grow and prosper. Answer: TRUE Answer: FALSE

. In the context of the diffusion of innovation curve, the point at which an innovation or change is accepted by enough people for it to take root and grow is known as the A) saddle point. B) tipping point. C) glass ceiling. D) reducing workload

V=B

10. To improve and maintain investor confidence, which of the following acts was passed by the U.S. Congress in response to a series of corporate scandals? A) Sarbanes-Oxley Act in 2002 B) Kennedy-Feingold Act in 2004 C) Lugar-Obama Act in 2008 D) None of these

23. Which of the following is effective only for a short period of time? A) A leader's use of psychological bigness and overbearance B) A leader's use of experience and skills C) A leader's use of patience and understanding D) A leader's use of knowledge and ability E) None of these

28. People with well-developed visual-spatial abilities are most likely found in professions such as ________. A) surgery B) carpentry C) teaching D) swimming

3. Which of the following is effective only for a short period of time? a. A leader's use of psychological bigness and overbearance b. A leader's use of experience and skills c. A leader's use of patience and understanding d. A leader's use of knowledge and ability e. None of these

38. Which of the following is most likely a characteristic of power-oriented leaders? A) Assertiveness B) Helpfulness C) Innovation D) Skillfulness

7. In American society, the most-cited quality people want in a leader is ________. A) integrity B) job knowledge C) people-building skills D) extraversion

42. Which of the following questions must a leader ask to test his or her vision? A) Is it worth the effort? B) Will people support my actions? C) Do I have the right people? D) Am I ready? E) Is this the right direction?

10. In addition to concern for others, which of the following aspects must be present for caring leadership to occur? A) Power and prestige B) Commitment to a task C) Uncompensated work time D) Order and control

12. In dealing with moral dilemmas regarding people, products, prices, and profits, organizations typically reflect one of three ethical climates, which are A) democracy, quality-of-life management, and labor relations. B) quality-of-life management, profit maximizing, and trusteeship. C) democracy, management accountability, and quality-of-life management. D) quality-of-life management, communism, and shared profits.

14. The German philosopher Immanuel Kant ________. A) rejected the idea that people must be their own lawgivers and freely choose their obligations B) believed that if an individual act is from a good motive and a sense of duty, the act is good regardless of the consequences C) rejected the idea that all people must have free choice in moral dilemmas and be responsible for their own actions D) believed that a person with character is also likely to succumb to base or expedient desires

26. Individuals who have verbal-linguistic intelligence most likely ________. A) explore patterns and relationships B) have a good memory for names and places C) engage in imagining things and working through mazes and puzzles D) process knowledge through bodily sensations and use their body in skilled ways

5. Which of the following statements is true about the aesthetic person? A) In the pursuit of truth, this person prefers a cognitive approach. B) In personal relations, this person tends toward individualism, self-sufficiency, and idealism. C) In social affairs, this person is necessarily interested in the welfare of people. D) In the economic sphere, this person is often interested in the process of advertising and trade.

52. Which of the following is most likely a characteristic of employees who score high on the need for affiliation? A) They desire responsibility and like to direct and control people and events. B) They actively support others and try to smooth out workplace conflicts. C) They are self-motivated when made to work on meaningful work assignments. D) They prefer competitive rather than cooperative work situations.

9. Which of the following best describes the participative leadership process? a. A luxury of time and attention that few leaders can afford b. Involving people, which is necessary to achieve understanding, which is necessary to achieve commitment c. The style of a weak and ineffectual leader d. Giving over power and ultimate responsibility to frontline people e. None of these

9. Which of the following is the central message of Theodore Roosevelt's passage on caring leadership? A) The one who cares too much will surely fail. B) It is better to try and fail rather than to never try at all. C) Victory belongs to the strongest individual. D) Victory and defeat are the opposite sides of the same coin. E) None of these

14. Frederick Winslow Taylor has most likely been criticized for advocating a(n) ________. a. elaborate reward system for employees b. systematic approach to problem solving c. extreme division of labor d. scientific selection and training methodology for employees

15. Which of the following statements is most likely true about pragmatists? A) They emphasize the Golden Rule. B) They believe in doing what is best for the greatest number of people. C) They maintain that what is true must be based on evidence. D) They focus on the importance of personal conscience and duty.

36. Which of the following statements is most likely true of free-rein followers? A) They usually perform well on task forces, committees, and other work teams. B) They usually do their best work when job duties are spelled out and direct orders are given. C) They usually do their best work on special assignments and independent projects. D) They usually are upset by leaders who ignore the open-door policy and show little concern for people's feelings.

50. Which of the following statements is most likely true about employees who score high on the need for power? A) They desire unambiguous feedback on their performance. B) They enjoy people and find the social aspects of their workplace rewarding. C) They gain satisfaction from influencing others. D) They like to solve problems and get the job done.

4. Which of the following statements is true about the economic person? A) In relationships with people, this person is unlikely to be interested in surpassing others in wealth. B) The altruistic or philanthropic aspect of love is the interest of this person. C) The primary values of this person are social influence and the exercise of authority. D) This person wants education to be practical and regards unapplied knowledge as wasteful.

41. Which of the following ideas gave Henry Ford's vision life? A) The moving assembly line B) Paying workers as much as was fair C) Vertical integration D) All of these E) None of these

44. In a major study of leadership effectiveness, the Forum Corporation reports on the characteristics of successful leaders at middle to senior levels of responsibility. Identify a key finding of the study. A) Positions and titles are directly related to leadership performance. B) Organizational leadership involves individualism more than interdependence. C) An organization's environment plays an insignificant role in developing plans to meet organizational challenges. D) Leaders inspire others to take on the tasks of leadership.

6. In American society, Rosa Parks's courage helped determine the course of ________. A) economic theories B) art appreciation C) science and technology D) civil rights E) religious thoughts

45. Which of the following is required for organizational success? A) A vision B) Skills C) Incentives D) Resources E) Action plans F) All of these

. A team should be A) large enough to provide competencies and perspectives, and small enough to maintain involvement and coordination. B) used in all problem solving and decision making. C) the method of last resort for making important decisions. D) formed when a speedy decision is needed. E) none of these.

. Assigning work effectively: A) one of the most important skills of the successful leader B) rules for effective delegation C) successful leader D) proven principles for assigning work effectively

. In the context of Maslow's hierarchy of human needs, people motivated at the first. level are concerned with A) physical and economic survival. B) the need for security and predictability in their lives. C) the nature of work that they do. D) the need for respect from others

. In the context of basic beliefs about people, when we view people as ends, we A) reflect a humanistic view. B) use them as instruments. C) promote a behavioristic view. D) limit their choices

In the context of setting performance objectives, which of the following, apart from quantity, quality, and timeliness, is most likely an important area to be addressed? A) Cost B) Behavior C) Sales D) Progres

. In the context of sexual harassment, ________ is asking for or forcing an employee to perform sexual favors in exchange for receiving some reward. A) quid pro quo B) creating hostile work environment C) gender discrimination D) blackmailing

. In the context of stress resistance, the ability to transcend adversity and emerge stronger than before is known as A) adaptive capacity. B) axiological arrest. C) cognitive dissonance. D) pragmatism.

. In the context of the attitude curve in response to change, which of the following is a characteristic of the denial phase? A) Unpleasant thoughts are ignored or dismissed in favor of more satisfying thoughts. B) Security and other needs are threatened, so overt defenses are employed. C) There is recognition that something must be done. D) Dedication continues until a new change occurs.

. Leaders of teams should evaluate performance case by case, versus requiring a distribution of ranking regardless of the quality of performance of each group member. A) Answer: TRUE B) Answer: FALSE

. Leaders who manage men and women working together, should make business decisions based on competence rather than gender. A) TRUE B) FALSE

. Majority of companies do not hire people and motivate them; they hire already motivated people and then inspire and support them. A) Answer: TRUE B) Answer: FALSE

. Many leaders have grown through the example, advice, and encouragement. A) TRUE B) FALSE

. Organizations can manage diversity effectively by developing mentoring and partnering programs that cross traditional, social, and cultural boundaries. A) TRUE B) FALSE

. Organizations must effectively manage five team processes for the team concept to work. These processes are A) buy-in, accountability, learning, infrastructure, partnering. B) assembly, identification, organization, implementation, disbursement. C) conflict, collaboration, motivation, understanding, achievement. D) fact-finding, theorizing, executing, consolidating, learning. E) all of these.

. Research shows training pays off in terms of higher net sales and gross profitability per employee. A) TRUE B) FALSE

. The effective leader is sensitive to diverse cultural backgrounds, and considers the character and needs of each individual, case by case. A) TRUE B) FALSE

. The five major forces or trends that are sources of stress for increasing number of American people are new technology, workforce diversity, global competition, organizational restructure, and changing work systems. A) TRUE B) FALSE

. The need for cross-cultural and virtual teams has been caused by globalization and the changing nature of work. A) Answer: TRUE B) Answer: FALSE

. The role of leadership is critical in meeting human needs and preventing ________. A) motivation problems B) work force productivity C) employee malnutrition D) motivational excess

. The trainee should practice newly acquired skills after training is completed to enhance the learning process. A) TRUE B) FALSE

. Which of the following guidelines is most likely useful in meeting the needs of participatives? 3 Copyright 2019 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. A) Providing growth opportunities through in-service training and staff development programs B) Accentuating reason over emotion when handling problems C) Providing individual job assignments, and assigning work by projects when possible D) Providing an organization chart showing reporting relationships and respecting the chain of command

. Which of the following is one of the three basic steps of the peak-performance process? A) Picturing the completed thing B) Deciding what is important to others C) Finding a mentor D) Gathering tools and materials

. Which of the following is true of the Hawthorne studies? A) It concluded that there is a tendency for workers to set their own standards for output. B) It concluded that changes in physical conditions affect workers' productivity. C) It focused on the ways in which an individual's performance could be improved. D) It showcased that productivity is not affected by human relations

. Which of the following messages is illustrated by the story "The mask"? A) The importance of self-concept B) The importance of art C) The importance of time D) The importance of power E) None of these

. collaboration A) requirement for managing conflict effectively B) the ability to understand and deal effectively with people C) elements of the art of persuasion D) normal human needs

12. In the context of the levels and stages of moral development, which of the following statements is most likely true about Level II, stage 4? A) Right conduct is doing one's duty, as defined by those in authority positions. B) The good person is viewed as the one who satisfies family, friends, and associates. C) Personal pleasure dictates the rightness or wrongness of behavior. D) Avoidance of punishment is the primary characteristic of this stage.

15. The English philosopher John Locke viewed a newborn child as a "tabula rasa", or a(n) ________. A) blank tablet B) bundle of joy C) finished product D) empty vessel

15. Which of the following theories focuses on leadership style, such as autocratic, democratic, and laissez-faire, as well as leadership dimensions, such as initiating structure and showing consideration? A) The behavior theory of leadership B) The trait theory of leadership C) The great man theory D) The dual-process theory

17. In the context of leadership styles, the laissez-faire style pertains to a form or style of leadership ________. A) that is characterized by minimum control and maximum freedom B) in which focus is on equality, shared power, and group decision making C) that is directive and leader-centered D) in which power is exercised by a dominant and dictatorial individual

17. Which of the following three passions, simple but overwhelmingly strong, have governed Bertrand Russell's life? A) The longing for love, the search for knowledge, and unbearable pity for the suffering of mankind B) The need for life, the need for love, and the need for power C) The understanding of self, the support for family, and service to society D) The knowledge of our past, an awareness of the moment, and creation of the future

18. In the context of the managerial (leadership) grid for leadership effectiveness, which of the following statements is true about country club managers? A) They focus on being agreeable and keeping human relations smooth. B) They are results driven, and people are regarded as tools to that end. C) They are uninvolved in the work and withdraw from people. D) They care intensely about task accomplishment.

19. Which of the following qualities is common to both effective leaders and effective followers and is necessary for organizational success? A) Critical thinking B) Extraversion C) Openness to experience D) Narcissism

2. The four steps in the typical path to burnout are enthusiasm, slowdown, stagnation, and apathy. A) TRUE B) FALSE

21. Recent replication of the Milgram experiments show that approximately ________ percent of both men and women will follow morally offensive orders of complete strangers who they believe occupy a position of authority. A) 75 B) 25 C) 50 D) 100

21. Which of the following statements is most likely true about the top-down view of leadership authority? A) This view holds that leadership authority is based on position in a social hierarchy. B) This view mandates the flow of power from the lowest to the highest level in an organization. C) This view encourages frontline workers to be supported in their efforts by managers and supervisors. D) This view of leadership authority was first described by Chester Barnard of AT&T.

22. The servant leader is committed to people, and this commitment is shown through ________, ________, and ________. A) access; communication; support B) training; development; education C) recruitment; selection; reinforcement D) wages; benefits; promotion

30. Which of the following statements is most likely true about legitimate power? A) It is the capacity to influence others by virtue of formal authority or the rights of office. B) It is the ability to motivate and inspire others by force of personal traits. C) It is the capacity to punish as a means of influencing others. D) It is the capacity to influence others because of well-developed reasoning and problem-solving ability.

36. studying masters A) how to learn leadership B) rules for succeeding in one's career C) how to keep good people D) felt need, encouragement, specific actions, self-esteem, internal commitment E) most rewarding leadership task

4. Which of the following best describes caring leadership? A) Caring about the task to be done and caring about people B) Caring about self-advancement and caring about the task to be done C) Caring about the welfare of others and caring about self-advancement D) Caring about the task to be done and caring about personal well-being E) None of these

5. Elements of the art of persuasion include A) understanding people, the effective use of words, the ability to manage conflict. B) theory, styles, technology. C) audience, goals, attraction. D) cadence, method, results. E) television, music, transmission.

5. Unlike organizational structures that are flat, tall organizational structures tend to ________. a. undermine employee satisfaction and organizational commitment b. expedite the transmittal of information and the speed of response c. focus power around employees rather than managers d. have lower overhead costs

5. Unlike today, which of the following conditions most likely had an impact on leadership in earlier times? A) Mass education was unknown. B) Powerful positions were in abundance. C) Self-expression was encouraged. D) Information was everywhere

A company that promotes communication, employee relations, and the open-door policy would interest an applicant at A) the third motivation level. B) the fifth motivation level. C) the fourth motivation level. D) none of these levels.

A culturally contingent leadership behavior that varies across cultures is being ________. A) formal B) egocentric C) trustworthy D) administratively skilled

A recent survey shows that ________ of the North American companies engaged in eleven or more change initiatives within a five-year period. A) 42 percent B) 11 percent C) 88 percent D) 97 percent

According to Ken Blanchard and Spencer Johnson, which of the following is most likely a characteristic of one-minute praising? A) It should be specific and immediate. B) It should identify three to five goals that are critical to success. C) It should focus on the character of a person. D) It should involve psychological investment by a leader.

According to Maslow's hierarchy of human needs, the needs that are taken as the starting point for motivation theory are ________. A) physiological needs B) security needs C) affiliation needs D) fulfillment needs

According to the American Society of Training and Development (ASTD), leadership development, technical procedures, and information technology are the three most cited types of training provided to employees in the United States. A) TRUE B) FALSE

According to the Pygmalion effect, others' expectation of failure can help bring about failure and expectation of success can help bring about success. A) TRUE B) FALSE

According to the diffusion of innovation curve, at the tipping point, an innovation or change is accepted by enough people for it to take root and grow. A) TRUE B) FALSE

According to the dimensions of emotional intelligence, ________ is the ability to recognize and understand the meaning of one's own emotions, moods, and drives and their impact on others. A) self-awareness B) self-management C) social awareness D) relationship management

According to the steps for effective delegation, identify the immediate next step after selecting a suitable person for the required task. A) Defining the task B) Gaining the person's views C) Giving authority and resources to perform the task D) Rewarding the person

All of the following are important questions to ask during team building exercises EXCEPT A) Who are we to blame? B) What should be our goals? C) What is our purpose? D) How should we work together to fulfill our potential?

Conceptual skills become more important than technical skills as individuals move from first-level manager, to mid-level manager, to top-level manager. A) Answer: TRUE B) Answer: FALSE

Dealing effectively with diversity means A) behaving in a way that creates a sense of community among people and gains benefits from their differences. B) learning everything about other cultures in an effort to give special treatment to minority groups. C) changing your way of thinking to be more like co-workers from different cultural backgrounds. D) all of these.

Don't delegate the bad jobs, saving the good ones for yourself; use delegation as a development tool; delegate work fairly among all employees; insist on clear communication; learn to live with work styles that are not like your own A) rules for effective delegation B) successful leader C) proven principles for assigning work effectively D) overpromotion syndrome

Effective leaders match the tools of rhetoric to the five senses of the audience. For logos, they mostly use A) sound. B) sight. C) smell. D) touch.

Identify a true statement about the Hawthorne studies. 4 Copyright 2019 © McGraw-Hill Education. All rights reserved. A) It followed a period of American history marked by administrative management. B) It concluded that changes in physical conditions affect workers' efficiency. C) It focused on the ways in which an individual's performance could be improved. D) It showcased that productivity is not affected by human relations.

If an organization values and manages diversity as an asset, the organization will most likely ________. A) notice an increase in workforce creativity B) have a narrower range of knowledge and skill C) enhance the speed coordination and communication D) lose the ability to recruit excellent talent

Important keys for success in implementing work-site health promotion include long-term commitment, top management support, clearly defined objectives, and family involvement. A) TRUE B) FALSE

In "100 Best Companies to Work For," Fortune magazine cites ________ as the most important criterion. A) work-life balance B) location C) pay D) opportunity to advance

In the context of Maslow's hierarchy of human needs, an organization most likely meets the survival needs of its employees by A) providing safe equipment, tools, and materials. B) giving job security through career counseling. C) celebrating holidays, birthdays, and special events. D) providing public acclaim for outstanding contributions.

In the context of Maslow's hierarchy of human needs, if people have ever felt a need for love or a need to express love, they have experienced a A) need for belonging. B) need for affiliation. C) security need. D) physiological need.

In the context of Maslow's hierarchy of human needs, the need for ________ is the most complex need. A) fulfillment B) respect C) survival D) security

In the context of dealing with burnout, which of the following is most likely an example of a short-term action? A) Setting priorities B) Deep breathing C) Renewing commitments D) Clarifying values

In the context of employee morale and the role of the management, compared with younger workers, older employees are more interested in A) fringe benefits. B) monthly wages. C) opportunity for advancement. D) changing jobs

In the context of the 360-degree feedback for improving performance, research shows that improvement is most likely to occur when A) recipients believe change is possible. B) feedback is given as soon as possible. C) focus is primarily on personality analysis. D) coaching is given to attain final results.

In the context of the five types of leaders or coaches who help in developing others, which of the following statements is most likely true of missionaries? A) They believe in a utopian view of the future and a program for achieving reforms. B) They undergo trials, self-transformation, training, or some other rite to achieve their positions. C) They operate in a hierarchy with roles and duties in a hierarchical ladder. D) They require flexibility to vary treatment according to the nature and needs of each individual.

In the context of the five types of leaders or coaches who help in developing others, which of the following statements is most likely true of shamans? A) They focus the attention of their followers on themselves. B) They are agents of omnipotent authority. C) They teach out of personal conviction. D) They require the consent of their followers to derive power.

In the context of the importance of discipline, which of the following should be avoided because it makes it difficult for employees to understand what behavior is appropriate and what is not allowed? A) Inconsistency B) Rigidity C) Confrontation D) Permissivenes

In the context of the measurement of learning effectiveness, the four factors of training effectiveness are pace, relevance, value, and participation. A) TRUE B) FALSE

In the context of the peak-performance process, exhilaration results from performing at one's full potential in a given endeavor at a certain point in time. A) TRUE B) FALSE

In the context of the protocol do's and don'ts in Europe, one should ________ in France. A) be punctual for appointments B) complete one's pending work irrespective of the lunch time C) eat a lot of pasta as it is the main course D) make appointments between 10 A.M. and 11 A.M., or after 3 P.M

In the context of the three tools of rhetoric identified by Aristotle, ethos is A) argument by character. B) based in mental reasoning. C) argument by logic. D) based in the emotions of the audience.

In the context of the three tools of rhetoric identified by Aristotle, ethos is A) based in the credibility of the speaker. B) based in mental reasoning. C) argument by logic. D) argument by emotion.

In the context of work morale, the single best way to achieve high morale is to A) get the right person in the right job. B) make job targets easier. C) refrain from career counseling. D) ignore the physical conditions of a work environment.

In the context of workplace morale, psychological withdrawal includes ________. A) daydreaming B) absenteeism C) employee turnover D) taking long breaks

Kurt Lewin developed ________ as a tool to better understand organizational change. A) force field analysis B) mind mapping C) portfolio analysis 5 Copyright 2019 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. D) brainstorming

Leaders should delegate ________ tasks so that a subordinate can see a project or assignment through to completion, and they should allow time to get jobs done. A) whole B) partial C) fun D) boring

Many leaders view ________ as the most rewarding of all their tasks. A) developing others B) travel C) staffing D) performance appraisal E) reading

Maslow identified all of the following as characteristics of a self-actualized person EXCEPT A) superiority. B) intimacy. C) autonomy. D) spontaneity. E) creativity.

Organizational benefits gained by valuing and managing diversity include increase in workforce creativity and better services provided to diverse populations. A) TRUE B) FALSE

Organizational citizenship involves cooperation and helpfulness. A) TRUE B) FALSE

Participation of women in the U.S. workplace is expected to ________. A) increase B) decrease

Performance management is a critical element of effective leadership. One part establishes direction and clarity of assignment. It is A) performance planning. B) performance coaching. C) correcting poor performance. D) none of these.

Performance reviews should include three steps: A) preparation, implementation, and follow-up. B) job design, wage administration, and evaluation. C) individual report, group report, and organizational report. D) thinking, doing, and discussion. E) content, process, and application.

Relational skill: A) equally important at all levels of management B) one of the most important skills of the successful leader C) rules for effective delegation D) successful leader

Relational skills are important throughout one's career at every level of management. A) Answer: TRUE B) Answer: FALSE

The five highest stress jobs in the United States for 2015 were . A) enlisted soldier, fire fighter, newspaper reporter, airplane pilot, and police officer. B) accountant, sales person, researcher, repair professional, and IT professional. C) nurse, physician, medical technician, health sales person, and medical researcher. D) manager, supervisor, executive, director, and boss.

The nature of one's work is particularly critical in satisfying ________ needs. A) fulfillment B) physical needs C) affiliation needs D) security needs

The qualities that are associated with jobs requiring high social contact and service to others are most likely found in people high in ________. A) extroversion B) openness to experience C) conscientiousness D) agreeableness

The stress resistant person has adaptive capacity traced to five characteristics of a hardy personality—personal commitment, sense of control, positive attitude, balanced perspective, and caring relationships. A) TRUE B) FALSE

The time perspective for individualists is the ________. A) present B) future C) near future D) past

To avoid groupthink, a leader should A) assign the role of critical evaluator to each member of the team. B) favor his or her personal opinions and preferences. C) avoid setting up outside evaluators to work on the same policy question. D) all of these

To avoid groupthink, when charging a group with a task, the leader should adopt a partial stance and state personal opinions and preferences. A) Answer: FALSE B) Answer: TRUE

Two important criteria for benchmarking are ________ and ________. A. product quality; service quality B. location; time C. personal; organizational D. past; present E. none of these

Two ways of exerting leadership strength are ________ and ________. A) pushing down through intimidation; pulling up through delegation B) opening doors; closing loopholes C) starting things; stopping things D) asking others; telling others E) role-playing; theorizing

Which of the following guidelines is most likely useful in meeting the needs of traditionals? A) Providing an organization chart showing reporting relationships B) Providing opportunity for off-the-job social interaction C) Providing opportunities for growth through exploration and self-discovery D) Providing individual job assignments, and assigning work by projects when possible

Which of the following statements is most likely true about frontline managers in organizations? A) They supervise and coordinate the activities of operating employees. B) They officially represent the organization in the external environment. C) They are responsible for implementing the policies and plans developed by top management. D) They establish the organization's operating policy

Which of the following statements is true of organizational citizenship behavior (OCB)? A) It includes loyalty, sportsmanship, and civic virtue. B) It includes social loafing and cyber loafing. C) It is harmful to an organization. D) It is the single best way to achieve high morale.

Widget Corp., an electronic gadget manufacturing company, forms a team that is led by Adam to design and develop a new product. Adam, upon agreement on direction, sets objectives and benchmarks with his teammates to achieve the desired goal. In the context of the role of a leader in the team concept, it is evident that Adam facilitates the work of the team to accomplish ________. A) buy-in B) accountability C) learning D) partnering

people A) most important factor for business success B) needed in a diverse and global work environment C) effective diversity practices D) effective leader in a multi-cultural environment

26. Which of the following statements is true about authentic leaders? A) They have a genuine desire to serve others. B) They find it difficult to establish trusting relationships. C) They are primarily motivated by self-gain and social pressure. D) They copy the style of a popular and effective leader when replacing him or her.

. If an organization values and manages diversity as an asset, the organization will most likely ________. 4 Copyright 2019 © McGraw-Hill Education. All rights reserved. A) notice a decrease in workforce creativity B) have a broader range of knowledge and skill C) enhance the speed of coordination and communication D) lose the ability to recruit excellent talent

. In general, the least stressed workers are those at the bottom of the job ladder. A) TRUE B) FALSE

. In the context of Maslow's hierarchy of human needs, an organization most likely meets the fulfillment needs of its employees by A) providing job participation vehicles, such as regular staff meetings. B) providing opportunities for personal growth. C) celebrating holidays, birthdays, and special events. D) giving proper tools, equipment, and materials to do the job.

. In the context of a servant leadership mind-set, leaders generate feelings of both uniqueness and belongingness in employees by A) engaging in debates. B) admitting errors. C) considering mistakes as a punishable offense. D) engaging in confrontations.

. In the context of managing people through change, which of the following is most likely a response of the middle management to change? A) They feel threatened by changes announced by management. B) They feel pressure to implement organizational change. C) They underestimate the impact of change on lower levels of the organization. D) They expect employees to go along when a change is announced.

. In the context of the principles to follow in developing others, which of the following is a difference between judging and coaching? A) Judging is ongoing, whereas coaching is time-specific. B) Judging is unilateral, one-way, whereas coaching is interactive, two-way. C) Judging improves performance, whereas coaching labels performance. D) Judging is tailored to each individual, whereas coaching is standardized for all subjects.

. In the context of the styles of interpersonal relations, meeting the needs of participatives most likely includes ________. A) respecting traditions and being clear and logical when giving orders B) keeping human relations smooth and considering personal feelings C) treating them as separate entities D) avoiding rigid controls and close supervision

. The two primary messages of A Class Divided are A) recognizing life is a series of tests and talent determines destiny. B) recognizing the evil of discrimination and the power of the self-fulfilling prophecy. C) recognizing the importance of unconditional positive regard and self-transcendence for personal growth. D) none of these.

. Which of the following guidelines is most likely useful in meeting the needs of individualists? A) Accentuating reason over emotion when handling problems B) Providing immediate reward for good performance C) Reinforcing company loyalty through service pins, award banquets, and personal appreciation D) Providing work rules and job descriptions with duties spelled out in priority order

. cultural sensitivity A) most important factor for business success B) needed in a diverse and global work environment C) effective diversity practices D) effective leader in a multi-cultural environment

0. Long-term solutions to avoiding burnout are A) reducing workload and setting priorities. B) clarifying values and renewing commitments. C) talking with a friend and taking a physical retreat.

0. Studies show that women leaders tend to be more autocratic and less participative than male leaders. A) TRUE B) FALSE

1. In the context of the employer-employee relationship, which of the following is one of the "big three" qualities that an employee should have? A) He or she should have the ability to get along well with others. B) He or she should take initiative and be a self-starter. C) He or she should have creative responses to setbacks and obstacles. D) He or she should have leadership potential.

1. When exerting leadership strength, pushing down through intimidation is infinitely more effective than pulling up through delegation. A) Answer: TRUE B) Answer: FALSE

11. Which of the following statements is true about secular ethics? A) It suggests that reality, truth, and goodness depend on the existence of a god. B) It is based on a scientific understanding of the world. C) It rejects the importance of the Golden Rule. D) It discourages preservation of life.

13. Ethics has both ________ and ________ roots. A) scientific; poetic B) religious; secular C) statutory; common D) male; female

13. The three styles of leadership are A) high, low, and middle. B) directive, participative, and free-rein. C) traditional, modern, and new wave.

14. Researcher Barbara Kellerman states valuable insights can be gained by examining qualities of poor leaders. According to her analysis, identify the six negative behaviors or flaws. A) Lack of job knowledge, poor communication, low commitment, poor preparation, bullying style, and negative attitude B) Incompetence, rigidity, intemperance, callousness, corruption, and cruelty C) Low trust, abrasive style, poor technical skill, inability to delegate, overly ambitious, and poor time management D) None of these

18. Identify a true statement about modern managers in Western society. A) They are of the view that the practice of threatening employees is usually productive. B) They view their task as motivating employees to do their best. C) They function as enforcers and disciplinarians. D) They believe that trust and respect should be demanded.

2. In the context of the 10 qualities that mark a leader and help influence the leadership process, identify the first requirement for a leader. A) An innate and learned competency B) A strong sense of purpose C) Concern for others D) Strength and stamina to fulfill the tasks of leadership

21. ________ is a special personal quality that generates others' interest and causes them to follow. A) Vitality B) Charisma C) Integrity D) Stability

27. Delegation: A) equally important at all levels of management B) important leadership skill C) one of the most important skills of the successful leader D) rules for effective delegation

27. Management authors Warren Bennis and Philip Slater define participative leadership as ________. A) authoritative management B) democratic management C) permissive management D) laissez-faire management

3. Which of the following best describes leadership? A) Adherence to performance standards B) Influencing the behaviors of others through ideas and deeds C) Evaluating a course of action D) Seeking direction from others E) Writing and speaking effectively

4. In the context of the vehicles of communication, during his time, Lincoln mastered ________. A) television B) newspapers C) the social media D) the radio

6. ________ is a special personal quality that generates others' interest and causes them to follow. A) Vitality B) Charisma C) Integrity D) Stability

According to Laurence J. Peter, the overpromotion syndrome results in enhancing employee morale and productivity. A) Answer: TRUE B) Answer: FALSE

According to the conscious-competence performance model, in level III of performance effectiveness, a performer is A) unconscious and incompetent. B) consciously competent. C) unconsciously competent. D) consciously incompetent

According to the dimensions of emotional intelligence, ________ is the ability to regulate one's own emotions, keeping harmful impulses in check. A) self-awareness B) self-management C) social awareness D) relationship management

An effective cross-cultural leader uses a(n) ________ approach. A) theoretical B) integrative C) longitudinal D) minimalist

Benjamin Franklin prescribed taking time for A) city, state, nation, family, friends, health, books, and rest. B) thinking, playing, reading, love, friends, laughter, giving, and working. C) exercise, eating, sleeping, music, art, theater, conversation, and statecraft. D) purpose, service, study, security, growth, maintenance, balance, and joy

Calvin Coolidge saw ________ as the most important requirement for solving problems. A) talent B) persistence C) genius D) education

Diversity is limited to race, religion, gender, and ethnicity. A) TRUE B) FALSE

Identify a culturally contingent behavior that varies across cultures. A) Egocentricity B) Individualism C) Motivational ability D) Trustworthiness

If less than ________ percent of your job is enjoyable, there is a morale problem. A) 10 B) 20 C) 40 D) 80

In order to understand why people do what they do, one must A) motivate positive behavior. B) gain insight into unsatisfied needs. C) observe and categorize behavior. D) satisfy basic needs.

In the context of Maslow's hierarchy of human needs, an organization most likely meets the security needs of its employees by A) giving sufficient pay. B) providing job aids, such as training manuals and technical assistance. C) celebrating holidays, birthdays, and special events. D) providing public acclaim for outstanding contributions.

In the context of motivation at workplace, identify a true statement about human motivation. A) A satisfied need is a motivator. B) Psychological needs and social values are not the same. C) The same act cannot satisfy all of the five motivation levels. D) All people have the same needs to similar degrees and accompanied by similar wants.

In the context of setting performance objectives, which of the following is most likely a part of the area pertaining to cost? A) Errors B) Methods C) Appearance D) Absenteeism

In the context of the attitude curve in response to change, which of the following is a characteristic of the resistance phase? A) Unpleasant thoughts are ignored or dismissed in favor of more satisfying thoughts. B) Security and other needs are threatened, so overt defenses are employed. . C) There is recognition that something must be done. D) Dedication continues until a new change occurs.

In the context of the basic beliefs about people, if we assume that people are basically good, ________. A) we can believe that misbehavior is a manifestation of character B) we can believe that misbehavior is a reactive response C) we will search for causes of misbehavior in nature D) we are prone to assume that misbehavior is something within a person that cannot be altered directly

In the context of the elements of leadership performance, which of the following is defined as the generation of new and usable ideas? A. Statesmanship B. Innovation C. Entrepreneurship D. Benchmarkin

In the context of the employer-employee relationship, which of the following is one of the "big three" qualities employers want in an employee? A) Leadership potential B) Good problem-solving ability C) High-attitude-low-maintenance approach to work D) Creative responses to setbacks

In the context of the five types of leader or coaches who help in developing others, elected leaders are agents of omnipotent authority, and the people who follow them are taught to see themselves as set apart from others. A) TRUE B) FALSE

In the context of the four-step method for solving performance problems, which of the following refers to step 3? A. Mutually discussing alternative solutions B. Mutually agreeing on action to be taken to solve the problem C. Following up to evaluate results and provide encouragement D. Obtaining agreement that a problem exists

In the context of the styles of interpersonal relations, individualists are most likely to A) instill team spirit. B) generate new ideas and creativity. C) give encouragement to others. D) provide stability and discipline.

In the context of the styles of interpersonal relations, traditionals are most likely characterized by a need for ________. A) human interaction and warm relationships B) structure, order, and consistency C) freedom, innovation, and creativity D) peace and harmony

In the context of the three tools of rhetoric identified by Aristotle, logos is A) based in the credibility of the speaker. B) argument by logic. C) argument by character.D) based in the emotions of the audience

In the context of workplace morale, physical withdrawal includes ________. A) daydreaming B) absenteeism C) moonlighting D) cyber loafing

Individualists are who: A) steps to improve communication when solving personality differences B) valuing freedom, providing creativity C) value teamwork, provide communication D) valuing tradition, providing organization

Jimmy, a floor manager at Latsy's Restaurant, passes lewd comments about his subordinates' personal appearances. This is an example of ________. A) gender discrimination B) sexual harassment C) aggravated assault D) quid pro quo

Low expectation of success (either by supervisors or the individuals themselves) leading to poor performance is known as the A) failure syndrome. B) Golem effect. C) James theorem. D) none of these.

Nothing demonstrates respect more than ________. A) public deference to another person B) listening respectively to another person C) obeying another person without question D) private agreement with another person

One minute goal setting involves identifying ________ goals, and writing these on one sheet, in 250 words or less. A) 6 to 10 B) 3 to 5 C) 1 to 3 D) 0 to 15 E) none of these

Participatives A) need immediate rewards for good performance. B) should be included in the decision-making process. C) need tangible awards for their services. D) work best with individual job assignments rather than with group work.

Powell Motors, an engine manufacturer, forms a team that is led by Jacob to design and develop a new jet engine. Jacob, after setting the objectives and benchmarks, assigns clearly-defined tasks to his teammates to achieve the desired goal. In the context of the role of a leader in the team concept, it is evident that Jacob facilitates the work of the team to accomplish ________. A) infrastructure B) accountability C) learning D) partnering

Research shows ________ of all employees feel management isn't listening to them. A) one-fourth B) two-thirds C) ninety percent D) one-third E) fifty percent

The "Peter Principle" refers to A) the shop floor exhaustion syndrome. B) the tendency of organizations to promote individuals to their level of incompetence. C) the tendency of individuals to take on more work than they can perform. D) the principle of vertical versus horizontal organizational structure.

The four stages in the typical path to burnout are A) attention, intention, retention, and dismissal. B) enthusiasm, slowdown, stagnation, and apathy. C) start-up, build-up, keeping-up, and breakdown. D) alarm, vigilance, exhaustion, and capitulation.

The life span of most businesses is ________. It takes successors only half a working generation to put the company out of business most likely because of lack of ________. A) two years; money B) one and a half generations; delegation C) seven generations; plant and equipment D) one hundred years; systems and procedures

The trend from 1979-2009 for married and middle-income U.S. parents has been to work ________ number of hours per week. A) decreasing B) increasing C) the same

Three elements are important for effective discipline. Which one is NOT one of them? A. Defined roles, so employees know what is expected B. A reward system for good work C. Clear guidelines, so employees understand acceptable behavior D. Effective methods and procedures for taking corrective action

Top managers typically spend a large proportion of their time coordinating, facilitating, and supporting the work of subordinates. A) Answer: TRUE B) Answer: FALSE

When delegating work, which of the following sets of the three D's should you follow for all work? A) Delegate it, do it, or deploy it. B) Do it, delegate it, or ditch it. C) Distribute it, do it, or destroy it. D) Diminish it, delegate it, or do it.

Which of the following is NOT a positive role someone would play in building a community? A) Detail specialist B) Above-it-all person C) Encourager D) Harmonizer

Which of the following is a culturally contingent behavior that varies across cultures? A) Egocentricity B) Compassion C) Motivational ability D) Trustworthiness

Which of the following is a form of sexual harassment? A) Aggravated assault B) Quid pro quo C) Larceny D) Forcible rap

Which of the following is a major issue in stage II in the life of a group? A) Development of trust B) Increased conflict from power struggles for influence C) Development of norms for resolving differences D) Monitoring and taking pride in group accomplishments

Which of the following statements is most likely true about middle managers in organizations? A) They officially represent the organization in the external environment. B) They are responsible for implementing the policies and plans developed by top management. C) They establish the organization's goals and overall strategy. D) They are primarily responsible for supervising and coordinating the activities of operating employees.

Which of the following statements is most likely true about people high in openness to experience? A) They are more strongly influenced by environment than heredity. B) They tend to be broad-minded, creative, insightful, and curious. C) They represent an underlying characteristic broadly described as "getting along." D) They are unlikely to emerge as leaders.

Which of the following statements is most likely true of technical skill? A) It refers to having knowledge about and being able to work with concepts and ideas. B) It refers to having knowledge about and being proficient in a specific type of work or activity. C) It becomes more important than conceptual skill as one rises higher in an organization. D) It includes the ability to motivate, coordinate, and advise other people, either as individuals or as a work group.

Which of the following statements is true in the context of employee morale? A) Opportunity for advancement is the single strongest driver of overall job satisfaction. B) High morale predicts problem solving and organizational commitment. C) High morale predicts moonlighting and social and cyber loafing. D) The relationship between job satisfaction and job performance is negative for most employees

Which of the following statements is true in the context of personal communication and the art of active listening? A) About 20 percent of feelings and attitudes are communicated by the speaker's personality. B) Majority of feelings and attitudes are communicated by body language. C) Majority of feelings and attitudes are communicated by spoken words. D) About 10 percent of feelings and attitudes are communicated by the tone of voice

Which of the following statements is true in the context of personal communication and the art of active listening? A) About 20 percent of feelings and attitudes are communicated by the speaker's personality. B) The majority of feelings and attitudes are communicated by body language. C) The least amount of feelings and attitudes are communicated by spoken words. D) About 10 percent of feelings and attitudes are communicated by the tone of one's voice.

________ is the author of The Human Side of Enterprise. A) Abraham Maslow B) Douglas McGregor C) Kurt Lewin D) Ken Blanchard

heart A) the ability to understand and deal effectively with people B) required for speaking effectively C) elements of the art of persuasion D) normal human needs

survival, security, belonging, respect, fulfillment A) elements of the art of persuasion B) normal human needs C) prescription for business success D) required for speaking effectively

. According to John Holland's model of personality and occupational types, which of the following 3 Copyright 2019 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGrawHill Education. statements is most likely true of investigative people? A) They like to work with other people and are concerned with their welfare. B) They thrive in social settings that offer opportunities for casual conversations. C) They are detail-oriented and prefer working alone. D) They tend to be helpful, caring, and empathetic.

. According to the conscious-competence performance model, in level IV of performance effectiveness, a performer is A) unconscious and incompetent. B) consciously competent. C) unconsciously competent. D) consciously incompetent.

. In How to Win Friends and Influence People, Dale Carnegie prescribed all of the following principles EXCEPT A) showing interest in others. B) not being a complainer. C) studying psychology. D) remembering people's names. E) helping people feel important.

. In his book The Human Equation, Jeffrey Pfeffer identifies seven practices that successful companies share. Among those practices, ________ addresses lower-level needs. A) information sharing B) extensive training C) job security D) team empowerment

. In the context of Maslow's hierarchy of human needs, an organization most likely meets the belonging needs of its employees by A) providing sufficient pay. B) giving job aids, such as training manuals and technical assistance. C) celebrating holidays, birthdays, and special events. D) providing public acclaim for outstanding contributions.

. In the context of dealing with burnout, which of the following is most likely an example of an emergency aid? A) Taking care of one's body B) Renewing commitments C) Taking a physical retreat D) Reducing workload

. In the context of dealing with problem behavior in a group, when an individual's behavior harms the group, the leader of the group should ________. A) consider the impulse to withdraw B) report observations critically C) talk it over in a calm and patient way D) avoid discussing the consequences of the individual's behavior

. In the context of dealing with problem behavior in a group, when an individual's behavior in the group becomes irritating, the leader of the group should ________. A) counterattack B) report observations critically C) avoid the impulse to withdraw D) avoid discussing the consequences of the individual's behavior

. In the context of diversity practices in U.S.-based private and public organizations as reported by Ann Morrison, which of the following is one of the most important practices? A) Excluding diversity in performance evaluations B) Excluding diversity in management succession C) Forming internal advocacy groups D) Emphasizing ethnicity-based employment opportunities

. In the context of diversity practices in U.S.-based private and public organizations as reported by Ann Morrison, which of the following is one of the most important practices? A) Excluding diversity in performance evaluations B) Excluding diversity in management succession C) Promoting targeted recruitment D) Emphasizing ethnicity-based employment opportunities

. In the context of the principles of developing others, judging differs from coaching in that judging is A) ongoing and provided as needed. B) involved in improving performance. C) standardized for all individuals. D) interactive and two-way.

. In the face of virtuality of work relationships brought on by advances in information technology, an effective leader will A) refuse to participate in e-mail communication and continue to use traditional means of spoken and written communication. B) phase out traditional communication methods—face-to-face, telephone, letters, meetings and phase in electronic communication whenever and wherever possible. C) maintain high standards of written and spoken communication and take advantage of the speed, convenience and cost of electronic communication while maintaining as much face time as possible. D) none of the above.

. Know exactly what you want to communicate before giving an order; ask rather than tell, but leave no doubt that you expect compliance; be considerate but never apologetic when asking someone to do a job; take responsibility for the orders you give; give people the opportunity to ask questions and express opinions; follow up to make sure assignments are being carried out properly A) rules for effective delegation B) successful leader C) proven principles for assigning work effectively D) important leadership skill

. Participatives are who: A) steps to improve communication when solving personality differences B) valuing freedom, providing creativity C) value teamwork, provide communication D) valuing tradition, providing organization

1. A successful leader must understand why people do what they do and master the art of A) manipulation. B) coercion. C) persuasion. D) deceit.

12. Identify the primary purpose of leadership. A) To delegate accountability B) To provide order and consistency C) To produce change and movement D) To emphasize formal authority

15. In the context of the negative flaws or behaviors of poor leaders studied by researcher Barbara Kellerman, which of the following statements best describes intemperance? A) The leader lacks will and skill to sustain effective action. B) The leader is uncaring and unkind, discounting the needs of others. C) The leader lacks self-control in personal habits and conduct. D) The leader is closed-minded to new ideas, new information, or changing times.

16. Unlike promoted leaders, derailed leaders most likely ________. A) lack technical expertise B) lack ambition and career goals C) are unable to delegate or build a team D) are dumb and weak-minded

19. Which of the following theories holds that multiple leadership variables determine the probability that leadership will occur, including the qualities of a leader, the characteristics of followers, and the nature of a situation? A) Leadership trait theory B) Leadership behavior theory C) Leadership contingency theory D) Implicit leadership theory

24. In the context of the negative flaws or behaviors of poor leaders studied by researcher Barbara Kellerman, which of the following statements best describes intemperance? A) The leader lacks will and skill to sustain effective action. B) The leader is uncaring and unkind, discounting the needs of others. C) The leader lacks self-control in personal habits and conduct. D) The leader is closed-minded to new ideas, new information, or changing times.

29. Which of the following statements is most likely true of reward power? A) It is the power of relationships. B) Keepers of standards, rules, regulations, and arcane facts have this power. C) It is the capacity to offer something of value as a means of influencing others. D) Intelligence, logic and the mastery of rhetoric increase this power.

3. In the context of enthusiasm, a quality that marks a leader and helps influence the leadership process, who among the following said, "The successful man has enthusiasm. Good work is never done in cold blood; heat is needed to forge anything. Every great achievement is the story of a flaming heart"? A) Martin Luther King B) George Patton C) Harry Truman D) Colin Powell E) Eleanor Roosevelt

38. let people know what is expected of them; give them materials and equipment to do the job right; give them the chance to do what they do best; provide recognition and praise for good work; encourage their development A) how to learn leadership B) rules for succeeding in one's career C) how to keep good people D) felt need, encouragement, specific actions, self-esteem, internal commitment E) most rewarding leadership task

4. According to Roger Staubach, which of the following is the key to self-confidence in leadership? A) The leader's natural talent B) The support of caring teammates C) How hard the leader works D) Opportunity and position E) None of these

7. Disney's culture teaches and reinforces the values a. of innovation, reliability, and growth. b. of intelligence, empathy, and sensitivity. c. of professionalism, teamwork, and service. d. associated with storytelling and delegating responsibilities.

7. ________ is understood as honesty, strength of character, and courage. A) Vitality B) Charisma C) Integrity D) Stability

8. Identify a true statement in the context of employee morale. A) Opportunity for advancement is the single strongest driver of overall job satisfaction. B) Low morale predicts problem solving and organizational commitment. C) Low morale predicts moonlighting and social and cyber loafing. D) The relationship between job satisfaction and job performance is negative for most employees.

9. The word "ethics" is derived from the ________ word ethos, referring to a person's fundamental orientation toward life. A) Hebrew B) Roman C) Greek D) English E) French

A satisfied need ________. A) leads to lethargy B) is a motivator C) is not a motivator D) increases energy E) none of these

According to Ken Blanchard and Spencer Johnson, which of the following is most likely a characteristic of one-minute reprimand? A) It should focus on the character of a person. B) It should be tied to promotion. C) It should encourage an individual. D) It should be gradual and indirect.

According to research conducted by Japan's Institute of Public Health, patterns of work behavior that include extremely long hours that interfere with normal recovery and rest patterns and high-pressure work without breaks lead to death A) Angelman syndrome. B) hikikomori phenomenon. C) Karoshi syndrome. D) Kodokushi phenomenon.

After survival, security, and belonging needs are satisfied, people are motivated by the need for A) power. B) immortality. C) respect. D) health. E) none of these.

Depression and loss of sharpness in thinking and feeling are symptoms of ________ fatigue. A) physical B) spiritual C) psychological D) none of these

Effective leaders understand that gaining the respect and loyalty of people depends on demonstrating ________. A) mistakes and uncertainties B) strict authority C) job knowledge and technical skill 3 Copyright 2019 © McGraw-Hill Education. All rights reserved. D) favoritism

Girls have been traditionally conditioned to emphasize A) their individuality. B) their superiority. C) their connections and similarity. D) none of these.

Identify a true statement about individualists. A) They appreciate job descriptions with responsibilities clearly defined. B) They believe highest allegiance should go to superordinate powers. C) They assign first responsibility for their own actions to their own conscience. D) They prefer interpersonal commitment as a form of control.

Identify a true statement about participatives. A) They prefer growth through introspection and self-analysis. B) They accept confrontation and interpersonal conflicts as a way of life. C) Discussion and agreement with others are the basis of action for them. D) Assignments that allow as much freedom as possible are ideal for them

Identify a true statement about traditionals. A) Social ties are their preferred form of control. B) Discussion and agreement with others are the basis of action for them. C) They believe highest allegiance should go to superordinate powers. D) They are especially uncomfortable with close supervision.

In the context of Maslow's hierarchy of human needs, the need for ________ is the need to be considered favorably by self and others. A) survival B) security C) respect D) fulfillment

In the context of accomplishing a task in different stages in the life of a group, norming involves A) focusing on task definition and the exchange of information. 3 Copyright 2019 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. B) discussing and conflicting over the task. C) sharing interpretations and perspectives. D) reaching effective group performance.

In the context of burnout, which of the following refers to burnout victims who do their job well but who do not like what they are doing? A) Overstressed students B) Midcareer coasters C) Mismatched people D) Superpeople

In the context of changes in a workplace, changes in products and processes are most likely classified as changes in A) technology. B) people. C) tasks. D) structure.

In the context of conducting performance reviews, which of the following should supervisors most likely do before the performance review? A) Present ideas to improve future performance. B) Tailor the performance review conversation to suit needs of employees. C) Provide advance notice of the performance review. D) Write down points of discussion and agreement for the performance review.

In the context of improving leadership performance, which of the following best describes the term "statesmanship"? A. The generation on new and usable ideas B. The ability to achieve results, regardless of obstacles C. The ability to work with and through other people D. The taking of the absolute best as a standard and trying to surpass that standard

In the context of the five phases in the life of an organization, which of the following occurs in phase 3? A. Crisis of leadership B. Crisis of autonomy C. Crisis of control D. Crisis of red tape

In the context of the five types of leaders or coaches who develop others, which of the following is a type of leader or coach who seeks the source of illness and health in a follower's personality? A) Missionaries B) Elected leaders C) Mystic healers D) Priests

Sam Walton wrote that success came from A) maintaining records, positive attitude, and good health. B) financial performance, materials management, and employee loyalty. C) building a team, hard work, and breaking old rules. D) none of these

The character requirement for long-term leadership success can be summarized with the phrase A) every tub has to stand on its own bottom. B) the early bird gets the worm. C) nice guys finish first. D) a stitch in time saves nine. E) none of these.

Which of the following statements is true about a cardinal disposition? A) This disposition usually functions on the periphery of a person's personality. B) This disposition is less conspicuous and less consistent than secondary traits. C) This powerful disposition shapes a person's core identity. D) This disposition includes traits that people are highly likely to mention in writing letters of recommendation.

Which of the following statements is true in the context of force field analysis? A) The first step in a force field analysis is to formulate strategies to increase the drivers or reduce the barriers to change. B) The second step in force field analysis is to implement change initiatives. C) Leaders often get better results if they focus on reducing barriers. D) Leaders often get better results if they focus on increasing the number of the drivers for change.

Who among the following prefers growth through introspection and self-analysis? A) Traditionalists B) Participatives C) Individualists D) None of these

Winston Churchill thought his voice was weak, and he suffered from stage fright that he overcame by A) knowledge, facts, argument, persuasion, posture. B) wisdom, timing, force, delivery. C) determined practice, using single words, vivid imagery, bold delivery, notes in hand. D) study, preparation, concentration, cunning, insight.

________ needs are closely related to the nature of the work and depend upon aspects of the job itself for satisfaction. A) Security B) Social C) Respect D) All of these E) None of these

emotional intelligence (EE) A) principles of motivation B) requirement for managing conflict effectively C) the ability to understand and deal effectively with people D) elements of the art of persuasion

. In the context of recognizing stress across cultures, which of the following defines the Japanese term Karoshi? A) It is defined as a corrective action taken to support core values, such as truth, trust, and respect. B) It is behavior that violates organizational norms and threatens the well-being of the organization. C) It is a psychological discomfort experienced when attitudes and behavior are inconsistent. D) It is defined as a fatal mix of apoplexy, high blood pressure, and stress.

. Martha is a highly skilled employee at DistantTool Editorial. She specializes in web designing. Recently, she has been assigned to a project that only requires rudimentary skills. In this scenario, while working on the project, Martha will most likely A) have the experience of flow. B) display anxiety and low self-esteem. C) show apathy and diminished work life. D) be bored and less creative than usual.

. Peter principle: A) equally important at all levels of management B) one of the most important skills of the successful leader C) rules for effective delegation D) overpromotion syndrome

. Research shows that ________, ________, and ________ represent a common underlying characteristic broadly described as "getting along." A) high extroversion; high openness to experience; high neuroticism B) low openness to experience; high agreeableness; low conscientiousness C) low neuroticism; high extroversion; low openness to experience D) high conscientiousness; high agreeableness; low neuroticism

. Satisfaction with ________ is the single strongest driver of overall job satisfaction. A) the paycheck B) the work group C) the supervisor D) the work itself

. The meaning of "Why Can't Roger Learn?" is that A) clarity of assignment combined with fear of punishment is a good leadership approach. B) slow learners exist everywhere. C) if a student doesn't learn, it is the parents' fault. D) a leader/teacher's ability to teach is an important determinant of the learner's performance. E) a good teacher does not make a good leader.

. Which of the following factors when combined with cohesiveness fosters groupthink? A) A group that consistently exhibits high performance B) An open group with the majority of the group consisting of low-skilled employees C) A leader with an impartial stance instead of stating personal opinions and preferences D) A highly insulated group with restricted access to external information

. Which of the following is a basic rule for succeeding in one's work career? A) Delivering results B) Being considerate C) Having integrity D) A, B, & C are correct E) none of these

. ________ involves reconciling underlying differences so that issues are resolved to the mutual benefit of all parties. A) Domination B) Accommodation C) Compromise D) Collaboration E) All of these

. integrative A) most important factor for business success B) needed in a diverse and global work environment C) effective diversity practices D) effective leader in a multi-cultural environment

1. The Jack Welch Management Institute reports that A) the weakest link in business, industry, and government is the skills of employees. B) formal education is highly unlikely to develop the most-cited qualities people want in their leaders. C) importance of good leadership and job performance are mutually exclusive. D) more than one-half of working adults have suffered under a bad boss at some point in their career.

10) In the context of setting performance objectives, which of the following statements is most likely true of timeliness? A) It deals with items other than rejects or specific errors and is more subjective in judgment. B) It is measured by the two factors of errors and appearances. C) It includes the four areas of manpower, material, machines, and methodsD) It involves the development of new and workable approaches.

10. Which of the following was viewed by Aristotle (384-322 BC) as the central and most significant trait distinguishing humankind from other creatures? A) Emotionality B) Spontaneity C) Integrity D) Rationality

12. All of the following are important situational factors that influence the leadership process in an organization EXCEPT the ________. A) purpose of the work performed B) size of the organization C) social climate D) wages of the employees

13. 29) The political theorist Karl Marx observed that A) if an organization has strong leadership without management, performance continues to be consistent. B) people first and foremost want a leader who will be a mentor and developer of others. C) a great society requires leaders in business to think greatly of their functions. D) the manner in which a society does its work shapes most of the other things the society believes and does.

14. Edwin Ghiselli identified six traits as being important for effective leadership. Which of the following best describes supervisory ability? A) Being a self-starter B) Having good reasoning and thinking capacity C) Making difficult decisions without undue hesitation D) Getting the job done through others

14. Social psychologist Lawrence Kohlberg explains that each person makes ethical decisions according to three distinct levels of moral ________. A) maturity B) aptitude C) fiber D) development

15. Types of leadership training interventions include A) one-on-one coaching. B) formal education. C) on-the job learning. D) all of these. E) none of these.

16. In the context of leadership styles, which of the following statements is true about the autocratic style? A) Emphasis is on equality and group decision making. B) It refers to an empowering and participative style of leadership. C) It is characterized by minimum control and maximum innovation. D) Power is exercised by a dominant and dictatorial individual.

16. ________ once said, "Nonviolence is the first article of my faith." A) Malcolm X B) Muhammad Ali C) Saddam Hussein D) Mohandas Gandhi

19. In the context of leadership ethics, identify a true statement according to Ronald Heifetz. A) Leadership involves the maintenance of high standards of ethical conduct through mutual consent. B) The approach to leadership is primarily based on the assumption that true leadership is service to others. C) The theory of transactional leadership emphasizes the moral development of followers. D) Leadership involves the use of authority to help followers uphold important values in the workplace.

20. Stanley Milgram's social research showed that A) Hitler could only happen in Germany. B) women are innately kind. C) electric voltage needs to be regulated in laboratory experiments. D) ordinary people can be induced to perform inhumane acts.

20. Transactional leaders ________. A) increase the achievement of followers beyond previous expectations B) focus on the potentialities of the relationship between the leader and followers C) ignite the motives of their followers to take action D) focus on exchanges between leaders and followers

22. Based on styles of leading, which of the following is an important factor in determining leadership effectiveness? A) The number of members in a team B) Income and geography C) Size and distance D) Leader-follower compatibility E) All of these

28. According to Robert Greenleaf, which of the following best describes servant leadership? A) Aggressive leadership B) An excuse for manipulation C) The relationship between a leader who knows a lot and dependent followers D) A calling to serve E) None of these

3. In the context of the basic beliefs about people, if we assume that people are inherently bad, ________. A) we tend to assume that misbehavior is not a manifestation of character B) we believe that misbehavior is a reactive response C) we search for causes of misbehavior in experience D) we are prone to assume that misbehavior is something within a person that cannot be altered directly

3. Which of the following statements is most likely true of service cultures? a. They result in increased profits in a short period of time. b. They are particularly important in high-risk industries. c. They focus on work conditions and behaviors that prevent accidents and injuries. d. They focus on customer satisfaction by putting customers first.

37. personal conditions conducive to growth A) how to learn leadership B) rules for succeeding in one's career C) how to keep good people D) felt need, encouragement, specific actions, self-esteem, internal commitment E) most rewarding leadership task

46. people, products, profit A) the ability to understand and deal effectively with people B) elements of the art of persuasion C) normal human needs D) prescription for business success

6. Which of the following rules is at the heart of Google's culture? a. Stay technologically intelligent and hold people accountable for results. b. Be flexible in different situations and show respect for others. c. Put customers first and give low priority to competition. d. Think of your work as a calling with a mission that matters and give people more trust, freedom, and authority than you are comfortable giving.

8. Which of the following statements is true about ethics? A) It is the study of religion and politics. B) It is the study of young children and mature adults. C) It is the study of cause and effect. D) It is the study of moral judgments and right and wrong conduct. E) None of these

9. Based on styles of leading, which of the following is an important factor in determining leadership effectiveness? A) The number of members in a team B) Income and geography C) Size and distance D) Leader-follower compatibility E) All of these

A leader as team builder does all of the following EXCEPT A) showing enthusiasm. B) admitting mistakes and uncertainties. C) putting others first. D) taking credit for work done by others

A self-fulfilled person possesses all of the following EXCEPT A) intimacy. B) goal-directedness. C) accurate perception of reality. D) mental anguish.

According to Abraham Maslow, at the ________ level of motivation, a musician must make music, an artist must paint, and a poet must write, if she/he is to be at peace with her/himself. A) respect B) survival C) belonging D) fulfillment

According to John Holland's model of personality and occupational types, enterprising people ________. A) are most likely to avoid parties B) prefer routine and detail work C) are most likely to become tax experts or bankers D) enjoy leading, speaking, and convincing others

According to educator S.I. Hayakawa, which of the following is the primary goal of a human being? A) Not submission but domination B) Not survival but growth C) Not personal expression but social interaction D) Not self-preservation but preservation of the symbolic self E) None of these

According to the conscious-competence performance model, which of the following is true of level I of performance effectiveness? A) One is unconsciously competent. B) One is conscious of one's competence. C) One is conscious of one's incompetence. D) One is unconsciously incompetent

An employee concerned primarily with the seniority system, insurance plan, and retirement policy is motivated by A) physical needs. B) social esteem needs. C) affiliation needs. D) security needs.

Approximately 90 percent of Fortune 1000 companies use some form of multi-source assessment, including evaluations from employees, employers, peers, and customers. These assessments are called ________ feedback and are rarely included in an individual's formal appraisal. A) two-way B) continuous C) intermittent D) 360-degree E) none of these

Behavior of members in a group in stage IV of its life is characterized by A) the search for structure. B) confrontation with the leader. C) power struggle to affiliation. D) active resolution of conflict.

Discipline problems include A. permissiveness. B. rigidity. C. inconsistency. D. all of these. E. none of these.

Effective communication across generations requires ________. A) legislation B) edict C) force D) respectful behavior E) all of these

Entrepreneurship requires all of the following EXCEPT A) exercising good work habits. B) believing in yourself. C) being willing to take risks. D) possessing unlimited financial resources.

Google's study, code name Project Aristotle, found one strong pattern that ________, more than anything else, is critical to team success. A) financial security B) team diversity C) emotional stability D) psychological safety

Group member roles that reduce group success are A) ego tripper, negative artist. B) above-it-all person, aggressor. C) jokester, avoider. D) all of these. E) none of these.

Identify an essential element of relational expertise. A) Weighing of ethical considerations in customer relations B) Strategic decision making C) Abstract thinking D) Sensitivity in human relations

If more than ________ percent of your job is painful, there is a morale problem. A) 5 B) 10 C) 15 D)20

In the context of Maslow's hierarchy of human needs, an organization most likely meets its employees' needs for recognition by providing A) a supportive physical environment. B) proper tools, equipment, and materials to do the job. C) job participation vehicles, such as regular staff meetings. D) opportunities to improve job status through training programs.

In the context of Maslow's hierarchy of human needs, when a person is motivated by ________ needs, his or her primary concern is to attain personal values and to experience growth. A) respect B) survival C) safety D) fulfillment

In the context of Maslow's hierarchy of human needs, when survival and security needs are satisfied, the need for ________ emerges. A) physiological safety B) fulfillment C) respect D) belonging

In the context of burnout, which of the following refers to burnout victims who want to do everything themselves because no one else can or will, and they have never let anyone down? A) Workaholics B) Midcareer coasters C) Mismatched people D) Superpeople

In the context of conducting performance reviews, which of the following should employees most likely do during a performance review? A) Consider their strong points and formulate a plan to utilize them fully B) Determine the areas in which they need to improve C) Establish new performance objectives, standards, and completion dates D) Present ideas to improve future performance

In the context of dealing with burnout, which of the following is most likely an example of a long-term solution? A) Taking care of one's body B) Taking a physical retreat C) Engaging in positive self-talk D) Developing personal competencies

In the context of improving leadership performance, which of the following best describes the term "entrepreneurship"? A. The generation of new and usable ideas B. The taking of the absolute best as a standard and trying to surpass that standard C. The ability to work with and through other people D. The ability to achieve results, regardless of obstacles

In the context of managing people through change, which of the following is most likely a response of frontline employees to change? A) They underestimate the impact of change and become insulated. B) They feel pressure to implement organizational change. C) They do not know the results of their decisions and programs. D) They shut down and become morale casualties.

In the context of performance management, which of the following is most likely a characteristic of performance coaching? A) It provides the foundation on which individual and group performance is developed. B) It includes modifying and improving performance when mistakes are made. C) It establishes direction and clarity of assignment. D) It involves the development and encouragement of people.

In the context of raising employee morale, which of the following positively affects employee satisfaction and job performance? A) Directing employees to adopt a standardized work method B) Providing training exclusively to new employees C) Increasing the number of hierarchical levels D) Soliciting and utilizing direct feedback from users

In the context of the five types of leaders or coaches who develop others, which of the following is a type of leader or coach who derives power not only from their own experience but also from the mandate of their followers? A) Missionaries B) Shamans C) Mystic healers D) Elected leaders

In the context of the strategies for dealing with change, which of the following phases of the attitude curve includes fact-finding and visioning an ideal future? A) The denial phase B) The resistance phase C) The commitment phase D) The exploration phase

In the context of the three tools of rhetoric identified by Aristotle, pathos is A) based in the credibility of the speaker. B) based in mental reasoning. C) argument by character. D) argument by emotion.

Innovation can be increased by A) keeping an open mind. B) having a questioning attitude. C) using a new ideas system. D) all of these

It is a proven fact that self-expectation of failure can bring failure. Conversely, self-expectation of success can help bring about success. This phenomenon is called the: A) glass-ceiling effect. B) Pygmalion effect. C) Golem effect. D) Galatea effect

Performance improvement is likely to occur when four conditions are true that include all of the following EXCEPT A) recipients believing change is necessary and feasible. B) appropriate improvement goals being set. C) improvement being recognized and rewarded. D) the recipient being young.

Physical and emotional needs that motivate behavior include A) survival and security. B) belonging and respect. C) self-fulfillment. D) all of these. E) none of these

Positive group member roles include A) encourager, clarifier, harmonizer. B) idea generator, ignition key, standard setter. C) detail specialist. D) all of these. E) none of these.

Several factors can sidetrack the advancement of women in the workplace including A) lack of encouragement. B) closed corporate culture. C) double standards. D) all of these. E) none of these

The Deloitte performance review process is based on four questions called a(n) ________ and is conducted at the end of every project or once a quarter. A) assessment B) debrief C) evaluation D) performance snapsho

The Hawthorne studies A) showcased the effects of massive industrialization. B) concluded that changes in physical conditions affect workers' productivity. C) focused on the ways in which an individual's performance could be improved. D) analyzed working conditions and work relationships.

The ________ style of problem solving focuses on deeds and actions more than contemplation and ideas. A) Darwin B) Einstein C) Socrates D) Ford

The message of The Human Equation is that A) women civilize and enhance a work environment. B) older workers tend to be or become stellar employees. C) work performance depends upon experienced leaders. D) high performance companies provide good pay and an enriched work environment. E) individual success at work is impossible without social support.

The practices that are considered most important in dealing with diversity are A) top management's personal involvement; targeted recruitment. B) internal advocacy groups; inclusion of diversity in performance evaluations. 2 Copyright 2019 © McGraw-Hill Education. All rights reserved. C) diversity training groups; work and family policies that support diversity. D) all of these. E) none of these.

The term "________" is derived from The Odyssey by Homer. A) potential B) education C) growth D) mentor E) none of these

To accomplish a goal, a team approach works best when 6 Copyright 2019 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. A) immediate action is required. B) buy-in is unimportant. C) a decision involves a routine task. D) the highest-quality or most effective solution is desired.

Which of the following statements is true in the context of employee morale? A) Employee wage is the single strongest driver of overall job satisfaction. B) Low morale predicts creativity, problem solving, and organizational commitment. C) High morale predicts moonlighting and social and cyber loafing. D) The relationship between job satisfaction and job performance is positive for most employees

Women in high leadership positions typically have a passion for success, a superior track record, outstanding people skills, and ________. A) help from above, such as a mentor B) career courage C) mental toughness D) all of these

________ is a careful search for excellence—taking the absolute best as a standard and trying to surpass it. A. Top grading B. Bottom lining C. Pin pointing D. Benchmarking E. None of these

________ is based in mental reasoning. A) Ethos B) Humor C) Pathos D) Logos

________ said, "Develop your people to do their jobs better than you can. Transfer your skills to them. This is exciting but it can be threatening to a manager who worries that he is training his replacement. Smart managers like to see their employees increase their responsibilities because it frees the managers to tackle new or undone tasks." A) Martha Stewart B) Michael Eisner C) Mary Kay D) Bill Gates E) Ted Turner

understanding people, the effective use of words, the ability to manage conflict A) principles of motivation B) requirement for managing conflict effectively C) the ability to understand and deal effectively with people D) elements of the art of persuasion

. Bill Gates A) equally important at all levels of management B) important leadership skill C) one of the most important skills of the successful leader D) rules for effective delegation E) successful leader

. In the Five Dysfunctions of a Team, Patrick Lencioni identifies five dysfunctions that are lethal for team success, including all of the following EXCEPT A) avoidance of accountability. B) inattention to results. C) lack of commitment. D) absence of trust. E) failure to accommodate.

. Time-tested practices for developing successful teams are A) showing enthusiasm, making timely decisions, practicing innovation. B) admitting mistakes, being flexible, having persistence. C) giving credit to others, keeping people informed, keeping promises. D) putting others first and self-last. E) all of these.

. Which of the following should a leader do when assigning work effectively? A) Be considerate but not apologetic. B) Make assignments in a logical manner. C) Use work assignments as a means of developing people. D) Give people the opportunity to ask questions and express opinions. E) All of these

1) Which of the following situational factors influences the leadership process? A) Size of an organization B) Social and psychological climate C) Employment patterns D) Type, place, and purpose of the work performed E) All of these

1. Qualities that mark a leader and help influence the leadership process include all of the following EXCEPT ________. A) vision and enthusiasm B) stability and concern for others C) self-confidence and persistence D) vitality and integrity E) hearing and size

17. Which of the following is the most serious derailment pattern for leaders? A) Inability to build positive relations with peers B) Inability to build and lead a team C) Inability to adapt to changing bosses, followers, and situations D) Inadequate preparation for promotion E) Failure to meet performance objectives

18. The three most important influences on character formation are A) government, schools, and churches. B) business, industry, and government. C) parents, media, and music. D) experience, age, and education. E) associations (family and friends), books (and other media), and self-concept.

2. Which of the following is the weakest link in business, industry, and government today? A) Technology B) Tools and equipment C) Physical plant and facilities D) Systems and procedures E) Leadership

23. Which of the following situational factors influences the leadership process? A) Size of an organization B) Social and psychological climate C) Employment patterns D) Type, place, and purpose of the work performed E) All of these

4. Artifacts of an organizational village include all of the following EXCEPT ________. a. physical structures b. rituals c. stories d. symbols e. external alliances

5. Who among the following referred to the quality of persistence when advising that things do not just occur in one's life and encouraged people to believe, be persistent, and struggle to overcome life's obstacles? A) Winston Churchill B) Martin Luther King C) Henry Ford D) Abraham Lincoln E) Golda Meir

8. Different kinds of intelligence include all of the following EXCEPT ________ intelligence. A) verbal-linguistic B) logical-mathematical C) visual-spatial D) bodily-kinesthetic E) memory-recall

A blueprint for protecting the health and well-being of American workers includes A) well-designed jobs. B) education of workers. C) evaluation systems. D) improved mental health services. E) all of these.

A leader can create a high-performance team by A) showing enthusiasm for the work of the group. B) making timely decisions based on group goals. C) keeping people informed about progress. D) putting others first and self last. E) all of these.

According to Warren Bennis, which of the following is NOT one of the principles of effective leadership? A) Being yourself B) Hiring good people C) Treating people, the way you want to be treated D) Focusing on critical objectives E) Spending time only with people who can help you

All of the following statements are true EXCEPT A) high conscientiousness underlies deliberation. B) high extroversion underlies communication. C) high agreeableness underlies harmony. D) high openness to experience underlies creativity. E) high neuroticism underlies stability.

An effective way to learn is by ________. A) reading a book B) recitation C) passive learning D) self-promotion E) studying the masters

Ann Fudge provides leadership advice for women and men in all organizations, including all of the following EXCEPT A) being yourself. B) not getting stuck behind your desk. C) steering with strategic focus. D) focusing on others. E) continually changing.

Ann Morrison identifies 10 practices considered to be important in dealing with diversity including A) top management's personal involvement. B) targeted recruitment. C) diversity training groups. D) work and family policies that support diversity. E) all of these.

Characteristics of a self-fulfilled person include A) accurate perception of reality. B) intimacy. C) personal autonomy. D) goal directedness. E) all of these.

Dimensions of flow include all of the following EXCEPT A) a clear and present purpose distinctly known. B) immediate feedback on how well one is doing. C) supreme concentration on the task at hand. D) a sense of growth and being part of some greater endeavor. E) honor and recognition for work performed.

Education sessions on valuing diversity usually involve ________. A) gaining awareness on individual B) understanding attitudes about people who are different C) using individual differences as strengths or assets D) improving relationships between people who are different E) all of these

Effective group rules or norms of behavior include all of the following EXCEPT A) starting and stopping meetings on time. B) one person talking at a time. C) giving every idea a hearing. D) following honesty as the best policy. E) voting early, voting often.

Fully functioning groups are characterized by A) clear mission, informal atmosphere, lots of discussion. B) active listening, trust/openness, disagreement. C) issue-oriented criticism. D) effective leadership, shared values. E) all of these.

How to keep morale high in the leadership ranks includes ________. A) creating a one-team attitude B) cutting red-tape and reducing paper-work C) recognizing jobs well done D) paying sufficient wages based on merit E) all of these

Identify a proven principle for assigning work effectively. A) Know exactly what you want to communicate before giving an order. B) Ask rather than tell, but leave no doubt that you expect compliance. C) Make assignments in a logical sequence, using clear and concise language. D) Take responsibility for the orders you give. E) All of these

Identify a rule for effective delegation. A) Don't delegate the bad jobs, saving the good ones for yourself. B) Use delegation as a development tool. C) Learn to live with work styles that are not like your own. D) Insist on clear communication. E) All of these

Personal conditions conducive to growth include A) none of these. B) encouragement. C) plans to move from general goals to specific action. D) self-esteem. E) all of these.

Principles for providing effective discipline and corrective action include A. establishing reasonable rules based on core values. B. communicating rules to all employees. C. providing an appeal process. D. preserving human dignity. E. all of these.

Principles to follow in developing others include A) having a respectful attitude. B) building self-esteem. C) using coaching versus judging. D) practicing building proficiency. E) all of these

Recognition techniques that build morale include all of the following EXCEPT ________. A) personal thanks B) year-end celebration C) traveling trophy D) money E) health insurance

Research on best practices in coaching and mentoring shows all EXCEPT that A) the person being coached or mentored must want to improve. B) some behaviors cannot be changed. C) practice is critical for success. D) accountability for effort must be maintained. E) age and success are inversely related.

Sources of job stress for increasing number of people are A) new technology. B) global competition. C) changing work systems. D) workforce diversity. E) all of these.

Techniques that can be employed to reduce groupthink include A) assigning the role of critical evaluator to each group member. B) the leader adopting an impartial, non-directive stance. C) reviewing by uninvolved but knowledgeable outside evaluators. D) conducting a second-chance discussion to express residual doubts and rethink issues before making final decision. E) all of these

The characteristics of a stress-resistant person include all but one of the following: A) personal commitment. B) sense of control. C) positive attitude. D) balanced perspective E) social status

The seven rules to guide leaders in implementing change include A) having a good reason for making a change. B) implementing change thoughtfully. C) telling the truth. D) waiting patiently for results. E) all of these.

Types of training provided to ensure organizational performance include A) executive development. B) management development. C) supervisory development. D) staff/employee training. E) all of these.

When a job transition is not made successfully, the result is the overpromotion syndrome popularized by author ________. A) Robert Townsend B) Peter Drucker 2 Copyright 2019 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGrawHill Education. C) Saul Gellerman D) Rensis Likert E) Lawrence Peter

When people come together to accomplish something, certain questions are on their minds. These include A) What is expected of us? B) How will we work together? C) What constitutes great performance? D) How will we be rewarded? E) all of these

Which of the following is NOT one of the principles of effective coaching? A) Focusing on behavior change, not personality analysis B) Linking feedback to learning and performance goals C) Linking performance goals to key results areas for the organization D) Coaching for improvement, not just final results E) Publicizing performance improvement result

Which of the following is a proven principle for assigning work effectively? A) Consider the availability of the employee's time and whether this is the ideal person to do the job. B) Use the correct language for the employee's training level. C) Be considerate but never apologetic when asking someone to do a job. D) Give people the opportunity to ask questions and express opinions. E) All of these

Which of the following is a reason why leaders fail to delegate? A) Lack of knowledge B) Lack of respect C) Lack of trust D) Insecurity E) All of these

27. Traditionals provide systems and procedures that allow a lot of people to work together in an organized way. Answer: TRUE Answer: FALSE

Self-concept is singularly the most important determinant of the quality of a person's life. Answer: TRUE Answer: FALSE

1. Which of the following statements is most likely true about the top-down view of leadership authority? a. This view holds that leadership authority is based on position in a social hierarchy. b. This view mandates the flow of power from the lowest to the highest level in an organization. c. This view encourages frontline workers to be supported in their efforts by managers and supervisors. d. This view of leadership authority was first described by Chester Barnard of AT&T.

11. The three types of leaders are A) heroes, rulers, and teachers. B) democrats, republics, and capitalists. C) progressives, traditionalists, and moderates.

12. Identify an essential ingredient of total quality management (TQM). a. Continuous process improvement b. Authoritative leadership c. Employee downsizing d. Reducing psychological size of leaders

17. In the context of the three ethical climates, identify a true statement about the profit-maximizing climate. A) It reflects conventional morality. B) An organization's focus is on self-gain and avoidance of punishment. C) It reflects the most advanced level of moral development. D) An organization behaves to conform to the expectations of others and to satisfy higher authorities.

19. In contrast to the political type, the social person ________. A) regards love as the most suitable form of human relationship B) is an individual for whom the highest value is spiritual peace C) has a high interest in power and status D) primarily values social influence and the exercise of authority

2. The servant leader is committed to people, and this commitment is shown through ________, ________, and ________. a. access; communication; support b. training; development; education c. recruitment; selection; reinforcement d. wages; benefits; promotion

20. What is Critical thinking? A) The ability to think clearly, skeptical, and unbiased, and evaluate based on facts, not emotion. B) Being a good follower C) Act like a leader D) Being closed-minded to new ideas

22. Which of the following best describes "the dark side of leadership"? A) The toxic effect a destructive leader has on individuals and organizations B) The beginning phase of leadership before light and learning occur C) The depression a leader experiences when times are difficult D) The second half of a leader's tenure in office E) All of these

47. A person who is power-oriented strives for leadership because of its associated ________. A) authority B) fear C) achievement D) acceptance

5. Which of the following statements is true about authentic leaders? a. They have a genuine desire to serve others. b. They find it difficult to establish trusting relationships. c. They are primarily motivated by self-gain and social pressure. d. They copy the style of a popular and effective leader when replacing him or her.

51. Which of the following is most likely a motivating force for employees who score high on the need for achievement? A) Opportunities to work on challenging jobs B) Opportunities to make decisions C) Opportunities to control people and events D) Opportunities to interact with others

6. Identify a characteristic of participative leadership. a. It is based on the idea that influence is based on technical competence and knowledge. b. Communication is based on rank and power. c. There is a reliance on traditional forms of compromise to manage conflict. d. It creates an atmosphere that discourages emotional expression and task-oriented acts.

24. Identify a true statement about crystallized intelligence. A) It focuses on the ability to process information rapidly in novel situations or when conventional solutions fail. B) It includes comprehension of information and the ability to communicate in oral and written forms. C) It tends to decrease in the twenties and thirties. D) It includes reasoning, creative thinking, and memory.

29. Which of the following is most likely true of individuals who have interpersonal intelligence? A) They respond with strong opinions when controversial topics are discussed. B) They learn best by relating, sharing, and participating in cooperative group environments. C) They respond best in situations that provide physical activities and hands-on learning experiences. D) They learn best by looking at pictures, watching videos or movies, and visualizing.

33. Professor William Shadle identifies three fears to avoid in building trust with employees, which are A) fear of the past, fear of the present, and fear of the future. B) don't be afraid to say "I don't know," don't be afraid to say "I made a mistake," and don't be afraid to say "please" and "thank you." C) fear of omission, fear of commission, and fear of confusion. D) don't be afraid of failure, don't be afraid of success, and don't be afraid of not trying.

35. Which of the following is most likely a characteristic of the directive style of leadership? A) Give-and-take B) Formal structure C) Individualism D) Creativity and innovation

40. Who among the following said, "Momentum comes from having a clear vision of what the organization ought to be..."? A) Abraham Maslow B) Max DePree C) Ross Perot D) Harriet Tubman E) Peter Drucker

46. The three basic motives underlying the desire of a person to be a leader are A) power, recognition, and affiliation. B) affiliation, achievement, and power. C) success, acknowledgment, and prestige. D) achievement, power, and success.

48. Which of the following statements is most likely true about leaders who score high on achievement-oriented social motives? A) They are characterized by strength, assertiveness, and dominance. B) They want to discover, create, and build. C) They have a strong concern for human welfare. D) They want to influence people and events.

16. In My American Journey and It Worked for Me, which of the following rules is identified by Colin Powell that is gleaned from his years of experience? a. Uphold discipline b. Always prepare c. Check small things d. Pursue with force

17. Which of the following standards is identified by ISO 1401? a. Standards for market place performance b. Standards for government compliance c. Standards for environmental performance d. Standards for diversity performance e. All of these

2. According to philosopher-psychologist Rollo May, ________ is the foundation that underlies and gives reality to all other virtues and personal values. A) experience B) contribution C) courage D) commitment

25. Which of the following statements is true about fluid intelligence? A) It represents one's lifetime of intellectual attainments. B) It focuses on the ability to solve problems within one's area of expertise. C) It includes reasoning, creative thinking, and memory. D) It includes comprehension of information and the ability to communicate in oral and written forms.

3. Identify a true statement about the theoretical person. A) This person usually chooses to consider truth as equivalent to beauty. B) This person finds highest satisfaction in form and harmony. C) The primary interest of this person is the discovery of truth. D) In the pursuit of goals, this person prefers an approach that looks for the utility of objects.

30. People who enjoy doing activities in sequential order and learn best by classifying information, engaging in abstract thinking, and looking for basic principles most likely have ________. A) musical-rhythmic intelligence B) bodily-kinesthetic intelligence C) logical-mathematical intelligence D) visual-spatial intelligence

43. According to the Forum Corporation, which of the following characteristics is most likely needed in successful leaders at middle to senior levels of responsibility for steering organizations through periods of change? A) Delegating the responsibility for initiating change to subordinates B) Creating a vision that is follower-initiated C) Treating people with respect and dignity D) Considering individual incentives and group success as mutually exclusive entities

6. Which of the following factors has been viewed by many philosophers as the most universal and most fundamental of human motives? A) Love B) Wealth C) Power D) Religion

8. In American society, which of the following qualities is the third most-cited quality people want in a leader and is the ability to teach, counsel, and otherwise develop others to higher levels of performance? A) Practical ability B) Intrapersonal skills C) People-building skills D) Abstract visioning

8. Regarding moral behavior, which of the following statements was written by Thomas Jefferson? A) "You must stand for something or you will fall for anything." B) "The measure of a man is what he will do when no one is looking." C) "In matters of style, swim with the currents; in matters of principle, stand like a rock." D) "The leader is flexible except in character formation." E) "The question is not how many values one has but how deeply they are held."

9. Identify the six instrumental values of caring leaders in every field and level of responsibility. A) Excellence, excitement, support, efficiency, effectiveness, and ease B) Determination, diligence, dogma, deliberation, dependability, and delegation C) Honesty, consideration, responsibility, persistence, excellence, and commitment D) Power, position, perseverance, perception, patience, and people E) None of these

The meaning of the "grapefruit syndrome" is to A) use time management. B) prioritize activities. C) be less judgmental. D) be more productive

1. Which of the following is an important dimension of a supportive organizational climate? a. The reward system b. Warmth and support c. Organizational clarity d. All of these

1. Which of the following is the most important leadership value and is also the single most important ingredient in the leader-follower relationship? A) Rationality B) Emotionality C) Spontaneity D) Honesty

10. Identify the beliefs and common values of the participative leadership. a. Full and free communication b. A reliance on consensus to manage conflict c. A basically human bias d. All of these e. None of these

11. In dealing with moral dilemmas regarding people, products, prices, and profit, which of the following ethical climates are typically reflected by organizations? A) Strong central leaders, democratic leadership, and no leaders B) Self-centered, selfish, and selfless C) Law of the jungle, agrarian society, and free market economy D) Profit-maximizing, trusteeship, and quality-of-life management E) None of these

13. According to W. Edwards Deming, which of the following points is essential for a successful workplace and is most likely applied in both private and public organizations? a. Heavily depending on mass inspection for quality b. Increasing the number of suppliers who offer value for money c. Creating robust barriers between departments d. Creating consistency and continuity of purpose

13. Identify the red flags that help an organization assess if it needs to clarify or reinforce its values. A) Top leaders send mixed messages about what is important. B) Different individuals and subgroups have fundamentally different value systems. C) The organization has values but does not practice them. D) All of these E) None of these

16. According to the philosopher Plato and his allegory of the cave, ________. A) people trapped in the cave represented the world's intellectual masses B) ignorant masses escaped the cave to witness the true nature of things C) philosophers saw only representations of objects, the sights and sounds that were discerned by the physical senses D) philosophers who understood the form of the good should rule as kings

18. In the context of the three ethical climates, identify a true statement about the trusteeship climate. A) It reflects preconventional morality. B) An organization's focus is on self-gain and avoidance of punishment. C) It reflects the most advanced level of moral development. D) An organization behaves to conform to the expectations of others and to satisfy higher authorities.

19. In essence, Six Sigma seeks to a. empower employees to halt production to correct problems at their source. b. encourage creative thinking when designing work processes. c. reliably measure important inputs and outputs. d. remove variability from a process.

21. Sergio Marchionne uses the ________ style of leading, Robert Selander uses the ________ style of leading, and Daniel Amos uses the ________ style of leading. A) free-rein; directive; participative B) directive; free rein; participative C) participative; directive; free-rein D) directive; participative; free-rein

23. ________ thinking is needed when there is only one right answer; ________ thinking is needed when there can be many right answers. A) High; low B) Abstract; concrete C) Fluid; crystallized D) Convergent; divergent E) Pure; mixed

25. Both responsibility and ________ come with the office of leadership. A) confusion B) dependence C) wealth D) power

27. Individuals who are comfortable focusing inward on thoughts and feelings, following personal instincts, and pursuing goals that are original most likely have ________. A) interpersonal intelligence B) visual-spatial intelligence C) bodily-kinesthetic intelligence D) intrapersonal intelligence

31. ________ writes, "The narcissistic person has built an invisible wall around himself. He is everything, the world is nothing. Or rather: He is the world." A) Henry Ford B) Sigmund Freud C) Steve Jobs D) Erich Fromm

32. Given the importance of civility, which of the following should leaders ask in every interaction with an employee? A) Does the employee have a disciplinary record? B) Does the employee have a dispute with management? C) Is my behavior demonstrating the power of my position? D) Is my behavior lifting people up, or is my behavior shutting them down?

34. Relevant subject matter expertise helps a leader A) avoid criticism. B) reduce complexity. C) end complacency. D) build a team, set the right goals, and achieve results.

37. Which of the following statements is most likely true of participative followers? A) They do their best work on special assignments and independent projects. B) They respond best to individual treatment and personal freedom. C) They do their best work when job duties are spelled out and direct orders are given. D) They want open communication and active involvement in the decision-making process.

4. Both responsibility and ________ come with the office of leadership. a. confusion b. dependence c. wealth d. power

49. Which of the following statements is most likely true about leaders who score high on affiliation-oriented social motives? A) They are described as successful, competent, skillful, and productive. B) They want to discover, create, and build. C) They want to make valuable contributions to humankind in science and technology. D) They have a strong concern for human welfare.

7. The quality of doing the right thing for the right reason even in the face of adversity and personal loss is called ________. A) neuroticism B) narcissism C) rationality D) integrity

7. The servant leader shows commitment to his or her people through all of the following EXCEPT ________. a. access b. communication c. support d. force

8. Identify a way in which the servant leader stays in touch with the challenges and problems of others. a. By getting out of the executive suite and onto the shop floor b. By getting out of the headquarters and into the field c. By getting out of the ivory tower and into the real world d. All of these e. None of these

11. According to Deming, which of the following is a way to improve quality? a. Setting high standards b. Improving job training c. Providing a high level of supervision d. Removing barriers to pride of work e. All of these

15. Gordon Lippitt identified eight communication problems, including all of the following EXCEPT ________. a. trust b. complexes c. size d. fear e. technology

18. The term "Hawthorne effect" describes ________. a. the sense of control that men feel over women b. the tendency of an organization to become rigid over time c. the tendency for morale to deteriorate without management attention d. a predictable change in attitude when one is promoted e. an artificial change in behavior due merely to the fact that a person or group is being studied

24. Gandhi, the Indian spiritual and political leader, believed that effective leaders ________—not ________. A) point the way; show by example B) command respect; earn respect C) lead the elite; lead the masses D) are served by followers; serve followers E) guide and inspire; command and control

39. Visioning content principles include all of the following EXCEPT ________. A) a central purpose B) broad goals C) core values D) strategic initiatives E) an allocation of budget

chapter 1-9, CH 10-16 excluding CH 12, Chapter 12, CH 18 19 17

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